Strategic Talent Management for Innovative Work: Four Seasons Hotel

This research project delves into the crucial role of talent management within the Four Seasons Hotel, a luxury hospitality chain, aiming to identify and analyze effective strategic approaches for employee development, retention, and fostering innovative work practices. The study investigates the importance of talent management in organizations, examines various strategic approaches like job descriptions, performance evaluations, and compensation strategies, and assesses the relationship between talent management implementation and the anticipation of innovative ways of working. The research employs a quantitative methodology, utilizing questionnaires distributed to employees to gather primary data, supplemented by secondary data from academic literature and online resources. The findings aim to provide insights into the challenges and opportunities related to talent management within the Four Seasons Hotel, offering recommendations for optimizing talent management practices to enhance organizational performance and achieve a competitive edge. The research methodology includes a detailed overview of research design including the type of investigation, research approach, philosophy, strategy, data collection, sampling, and instruments of data collection. The study also addresses issues like relatability, validity, cost, access, and ethical considerations.

Research project

Contents
TITLE:-............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Aim :-...........................................................................................................................................3
Objectives....................................................................................................................................3
Research questions.......................................................................................................................4
LITERATURE REVIEW................................................................................................................4
To investigate about the importance of talent management in an organisation.......................4
To determine several strategical approaches to talent management in context of Four-Season
hotel.............................................................................................................................................4
To ascertain relation between implementation of talent management strategic approach and
anticipation of innovative ways of working in Four Season hotel..............................................5
RESEARCH METHODOLOGY....................................................................................................5
DATA ANALYSIS AND INTERPRETATION.............................................................................9
COMMUNICATE OUTCOME OF RESEARCH........................................................................18
REFLECTION...............................................................................................................................19
Effectiveness of research methods in meeting objectives.........................................................19
Alternative research methodology.............................................................................................19
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................21

TITLE:-
“To investigate about several strategic approach to talent management for determining
innovative ways of working.” A study on Four Season hotel
INTRODUCTION
Talent management consist of set of activities and strategies that are adopted by an organisation
in order to keep its employees retained within the organisation along with development of their
skills and capability as per the requirement of organisation. In todays world of competition,
talent management is crucial for an organisation as it help in keeping the employees updated
about the new challenges and keep them prepare to work with those challenges and be able to
take the business to new height. The current study aims at develop an understanding regarding
the role that a talent management plays within a hotel and manner in which it supports in
improving its overall performance. This investigation will support Four season hotel in
determine several strategic approaches that it may use for effective implication of talent
management. The four season hotel is a chain of luxury hotel which is headquartered in Canada
and provide its services of hospitality and accommodation throughout the world. It maintain a
chain of 100 hotels and resort throughout the world and known for its high quality services and
greater base of satisfied customers. But to maintain this it is crucial for Four Season hotel to keep
its skills and competent personnel retained with brand for longer by providing them several
opportunity for growth and development by making appropriate use of strategic approach for
talent management. To better understanding of this the current study is conducted so that better
strategic approach for talent management can be identified.
Aim :-
To investigate about several strategic approach to talent management for determining innovative
ways of working. A study on Four Season hotel
Objectives
 To investigate about the importance of talent management in an organisation.
 To determine several strategical approaches to talent management in context of Four-
Season hotel.
 To ascertain relation between implementation of talent management strategic approach
and anticipation of innovative ways of working in Four Season hotel

Research questions
 What is the importance of talent management in an organisation?
 What are several strategical approaches to talent management in context of Four-Season
hotel?
 What is the relation between implementation of talent management strategic approach
and anticipation of innovative ways of working in Four Season hotel?
LITERATURE REVIEW
To investigate about the importance of talent management in an organisation.
As per the view point of Chung, K.L. and D’Annunzio-Green, N., 2018, Talent
management starts from the identification of skills required within employees by an organisation
and then people are being hired as per the requirement. The main purpose of talent management
is to hire, develop and retain best employees within organisation for its success. Talent
management holds up several importance within an organisation such as it supports in
establishing the high-performance workforce and perform such activities that help in attracting
the talent with potential and retain them for longer along with [roper training and providing
growth opportunity. Additionally, it also supports in increasing the organisational productivity in
order to ensure regular innovation practices within organisation through the skills that employees
showcase when they get opportunity. These all contribute toward enhancing the quality of
operation that brings up positive outcome toward the visions of organisation and support in
achieving the competitive edge.
To determine several strategical approaches to talent management in context of Four-Season
hotel.
According to the information presented by Horner, S. ed., 2017, talent management is a strategy
related with the business which support in recruiting, retaining and improving the employees for
ensuring best possible performance of employees. But in order to ensure effective application of
talent management, Four Season hotel mainly focuses toward adopting strategic approach of
talent management which includes job description where each and every detail related with
particular job role is being specified to employees in term of their roles, responsibilities and
skills required. It also considers regular performance evaluation as main strategic approach
where employees are being assessed on their performance and then provided with feedback for

area of improvement in order to manage talent throughout organisation. Another approach is
effective compensation which ensure that each employee remain motivated toward its work by
providing appropriate benefit out of their efforts.
To ascertain relation between implementation of talent management strategic approach and
anticipation of innovative ways of working in Four Season hotel
According to the view point of D’Annunzio-Green, N., 2018, , talent management plays a
significant role in improving the performance of an organisation by enhancing the skills and
capabilities of its employees as per the requirement of a particular job position. This in turn
support in brining changes in the form of improvement within the regular practices as it
employee is different in term of their working practices and if they are managed and motivated in
well manner than they try to put their efforts too in organisational setting instead of following the
ordinary procedure. With the implementation of talent management Four season hotel can keep
its employees retained and satisfied with their job practices. This in turn further support them in
getting new or innovative ideas for improving the working pattern from the employees as with
their development opportunity, employees get regularly engaged toward the development of
organisation. Hence it brings up several news or innovative ideas of improving the working,
resolving the issues or implementing the changes as per the market requirement.
RESEARCH METHODOLOGY
Research methodology is consider as a framework which support an investigator in
choosing best appropriate method for performing investigation in term of its data gathering,
presentation, analysis etc. This help in providing guidance to the researcher about what action
that it must undertake for performing the study in more effective manner (Scotland, 2012).
Different set of methods that can be taken into consideration for present investigation are
mentioned below:
Type of investigation:- For the success of a study it become crucial for the investigator
to choose right method of research. These methods can be either qualitative or quantitative with
the help of which the investigator make gather the information. In order to perform this
investigation effectively, researcher will make use of quantitative method as it support in
gathering the quantified data about a particular event which ensures accuracy of information

presented. This will save time in activities and support the researcher in getting valid outcome
through systematic manner.
Research approach: The analysis of information plays a significant role in brining the
most positive outcome through the study. For this researcher is required to choose best approach
suitable for the study among either inductive or deductive approach (Silverman, 2016). From
these two deductive approaches would be more suitable as it is affiliated with quantitative
method and support in analysing the quantified data much effectively si that appropriate outcome
can be presented.
Research philosophy: - The set of beliefs or assumption that actually get developed by
investigator while performing the research in more systematic manner. The research philosophies
are mainly of two type such as Interpretivism and positivism. To perform this study positivism
research philosophies will be taken into consideration as this will remain highly supportive in
extracting the final outcome as per the overall collected information on proposed research topic
(Tuohy and et. al., 2013).
Research strategy- The investigator uses several different strategies for performing the
investigation in more effective manner. There are number of strategies that get used within an
investigation such as study, survey, observation, questionnaire, interview and many others. In
present study, investigator adopt questionnaire as its main strategy for collecting the information
from respondents in less possible time period.
Data collection- Researcher make use of several different methods for collecting required
data regarding a particular area of study. The data within an investigation can be collected from
two major sources i.e. either primary or secondary sources. For performing current study on
talent management both the sources will be used (Walliman, 2017). In this primary information
will be collected with the help of questionnaire from the employees as they have thorough
understanding regarding talent management within the organisation. On the other side secondary
information will be gathered from the already published sources such as online articles, books,
journals. In order to find evidence regarding particular area of study.
Sampling- This is consider to be a process of selecting group of people from the whole
population for gathering information about area of study. This sample size support in collecting
the primary information for study. The sample size is selected with the help of either probability
and non-probability method. In context of current study non probability method will be used by

investigator. Under this, random sampling method will be selected by investigator which provide
equivalent chance to each individual from being selected as the sample population. For this
study, total 50 respondents are selected that are employees working within Four Season hotel.
Instruments of data collection- The collection of data can be performed in much
effective manner with the help of several instruments like questionnaire, observation, interview,
focused group etc. Hence, for this study the main preference is given to questionnaire in order to
use it as an instrument of data collection (Wiek and Lang, 2016). The questionnaire is mentioned
below:
Questionnaire
Q1. Do you have knowledge regarding the necessity of talent management within an
organisation?
a) Yes
b) No
Q2. According to you, does talent management support in improving the working practices?
a) Yes
b) No
Q3 What are major benefits that talent management provides to Four season hotel ?
a) Enhance employees performance
b) Ensure flow of innovative ideas
c) Competitive edge
Q4 As per your view point, what are several areas involved within the talent management
practices?
a) Recruitment and selection
b) Training and development
c) Job design and description
Q5 Do you think that training and development forms up a major part of talent management
within Four Season hotel?
a) Yes
b) No

Q6 What are several strategical approach to talent management that Four Season hotel can
adopt for improving working performance?
a) Performance Assessments
b) Reward & compensation
c) Provide Development Opportunities
Q7 Among the following, what are major challenges that Four Season hotel may face while
implementing talent management practices at workplace?
a) Integration of diversified workforce
b) Conflict among employees
c) Employees resists to change
Q8 In what ways, does talent management bring innovation methods of performing work
effectively?
a) Developing competencies in employees
b) Employees engagement
c) Acquiring right talent
Q9 How these challenges can be overcome by Four Season hotel for effective talent
management?
a) Improving organisational communication
b) Maintaining positive relation in team
c) Adopting right talent management approach
Q10 Recommend the ways through which Four season hotel can implement the talent
management effectively.
Relatability and validity of study- For maintaining the reliability as well as validity of study
researcher make use of questionnaire as the main instrument of study. The proposed instrument
presents the information in more authenticated and reliable manner as it collected from the
respondents directly (Mackey and Gass, 2015). This ensures validity of the investigation as it
present the evidence from respondents who are familiar with particular event or phenomenon.
Cost, access and ethical issue- Each study require some amount for performing the
overall investigation in more effective manner. It is crucial for a researcher to complete

investigation as per the budget assigned to them which can be done with the effective utilisation
of resources. Addition to this the investigator need to have access over the secondary sources
through which information can be collected for particular issues or phenomenon (Kumar, 2019).
Despite of this the investigator is also responsible to conduct investigation while considering all
the ethical values and principles such as informed consent, authenticity, confidentiality etc.
DATA ANALYSIS AND INTERPRETATION
For evaluating the gathered information in effective manner, researcher uses several
methods which mainly includes coding, trend analysis, thematic analysis, content analysis etc.
As the current study is based on quantitative manner, content analysis will be considered for data
analysis within which the researcher formulates huge number of themes in order to analyse one
by one fact in more sequential and systematic manner (Taherdoost, 2016).
Frequency Table
Q1. Do you have knowledge regarding the necessity of talent
management within an organisation?
Frequency
a) Yes 40
b) No 10
Q2. According to you, does talent management support in
improving the working practices?
Frequency
a) Yes 35
b) No 15
Q3 What are major benefits that talent management provides to
Four season hotel ?
Frequency
a) Enhance employees performance 25
b) Ensure flow of innovative ideas 10
c) Competitive edge 15
Q4 As per your view point, what are several areas involved within
the talent management practices?
Frequency

a) Recruitment and selection 10
b) Training and development 30
c) Job design and description 10
Q5 Do you think that training and development forms up a major
part of talent management within Four Season hotel?
Frequency
a) Yes 40
b) No 10
Q6 What are several strategical approach to talent management
that Four Season hotel can adopt for improving working
performance?
Frequency
a) Performance Assessments 30
b) Reward & compensation 15
c) Provide Development Opportunities 5
Q7 Among the following, what are major challenges that Four
Season hotel may face while implementing talent management
practices at workplace?
Frequency
a) Integration of diversified workforce 20
b) Conflict among employees 15
c) Employees resists to change 5
Q8 In what ways, does talent management bring innovation
methods of performing work effectively?
Frequency
a) Developing competencies in employees 25
b) Employees engagement 15
c) Acquiring right talent 10
Q9 How these challenges can be overcome by Four Season hotel
for effective talent management?
Frequency

a) Improving organisational communication 30
b) Maintaining positive relation in team 10
c) Adopting right talent management approach 10
Data analysis
Theme 1: The necessity of talent management within an organisation
Q1. Do you have knowledge regarding the necessity of talent
management within an organisation?
Frequency
a) Yes 40
b) No 10
Interpretation:- Talent management is consider to be a major part of an organisation
which support in maintaining and retaining employees effectively for organisational success.
Among 50 employees 40 said yes they have understanding regarding the talent management and
very much aware about its necessity as this is performed within their organisation. On the other
side, 10 respondents said no, as they don't have much understanding regarding it.
Theme 2: Talent management support in improving the working practices
Q2. According to you, does talent management support in
improving the working practices?
Frequency
a) Yes 35

b) No 15
Interpretation:- Talent management contribute toward enhancing the performance as well
as level of working practices. According to the above mentioned graph, it is interpreted that yes
35 respondents towards the statement as according to them talent management provides major
contribution in the improvement of working practices. This is so because, with effective talent
management practices company is able to retain talented workforce who will furtherwork
effectively for the company. On the other hand, other 15 have denied to the same as according to
them it is not true.
Theme 3: Major benefits that talent management provides to Four season hotel
Q3 What are major benefits that talent management provides to
Four season hotel?
Frequency
a) Enhance employees performance 25
b) Ensure flow of innovative ideas 10
c) Competitive edge 15

Interpretation:- Talent management provides range of benefits to the Four season hotel
like enhance employees performance, competitive edge and ensure flow of innovative ideas. On
the basis of information expressed in the chart, it has been determined that 25 people believes
main benefit is enhancement of employees performance whereas other 10 thinks that it ensures
effective flow of innovative ideas as employees are free to express their viewpoint. Along with
this, the leftover 15 respondents expressed that the main benefit of talent management is that it
support Four Season Hotel in gaining competitive edge with extra ordinary performance.
Theme 4: Several areas involved within the talent management practices
Q4 As per your view point, what are several areas involved within
the talent management practices?
Frequency
a) Recruitment and selection 10
b) Training and development 30
c) Job design and description 10

Interpretation:- According to the graph, it is interpreted that 10 respondent believes
recruitment and selection is effective area talent management practices. On the other hand, other
30 have expressed that according to them training and development is main area as it enhances
skills and knowledge of individual. The leftover 10 respondents think that job design and
description is also considered as the main area of talent management practices.
Theme 5: Training and development forms up a major part of talent management within
Four Season hotel
Q5 Do you think that training and development forms up a major
part of talent management within Four Season hotel?
Frequency
a) Yes 40
b) No 10

Interpretation:- From the above mentioned graph, it can be said that 40 people thinks that
training and development is considered as the effective way which forms up major part of talent
management in Four Season hotel. The remaining respondents that is 10 have mentioned that as
per their training to employees does not provide contribution in the development of major
proportion of talent management.
Theme 6: Several strategical approach to talent management that Four Season hotel can
adopt for improving working performance
Q6 What are several strategical approach to talent management
that Four Season hotel can adopt for improving working
performance?
Frequency
a) Performance Assessments 30
b) Reward & compensation 15
c) Provide Development Opportunities 5
Interpretation:- On the basis of information expressed by 30 respondents, it can be said
that performance appraisal is acknowledged as the best strategically approach towards talent
management that improves performance of employees as appraisal motivates employees to place
additional efforts. Whereas, other 15 stated working performance can also be raised woth
rewards and compensation as it fulfils monetary needs of employees. Along with this, 5 among

these respondents expressed that development opportunities can be seen as the most influential
approach of talent management that leads to improvement in working practices of individuals.
Theme 7: major challenges that Four Season hotel may face while implementing talent
management practices at workplace
Q7 Among the following, what are major challenges that Four
Season hotel may face while implementing talent management
practices at workplace?
Frequency
a) Integration of diversified workforce 20
b) Conflict among employees 15
c) Employees resists to change 5
Interpretation:- According to the above specified graph, it is interpreted that 30
respondent thins that integration of diversified workforce is acknowledged as the main challenge
that might be faced by Four Seasons while implementing talent management. This is so because,
employees might face issues while its implications. On the other hand, 15 among them have
expressed another challenge is conflicts among employees as it reduces their performance
capability. The leftover 5 thinks that resistance presented by the employees side is major issue as
they may not accept preventive measure taken by the Hotel.
Theme 8: Talent management bring innovation methods of performing work effectively
Q8 In what ways, does talent management bring innovation Frequency

methods of performing work effectively?
a) Developing competencies in employees 25
b) Employees engagement 15
c) Acquiring right talent 10
Interpretation:- On the basis of graph expressed above, it is depicted that talent
management brings range of methods of performing work. Among all 25 have expressed that it
develops competencies among which is seen as the main innovative method. Apart from this,
another 15 thinks that employment engagement is considered as another method that leads to
effective execution of work. Whereas, the leftover 10 respondents believes that acquiring of right
talent is determined as best form of performing work in adequate manner.
Theme 9: Challenges can be overcome by Four Season hotel for effective talent management
Q9 How these challenges can be overcome by Four Season hotel
for effective talent management?
Frequency
a) Improving organisational communication 30
b) Maintaining positive relation in team 10
c) Adopting right talent management approach 10

Interpretation:- There are range of ways through which Four Season can overcome
challenges associated with talent management. According to 30 people improvising
communication at organisation can help in overcoming challenge as it contributes in conveying
right message to right person. Along with this, 10 among all think that development of positive
relation among team will promote effective talent management. The leftover 10 people thinks
that adoption of right talent management approach helps Four Season in overcoming challenges
associated toward talent management.
COMMUNICATE OUTCOME OF RESEARCH
Stakeholders: After getting the findings of study it will be further discussed with the
main stakeholders of Four-Season hotel such as government, employees, manager, shareholder
etc. Among these stakeholder employees are one who have thorough understanding regarding the
talent management importance as they are experiencing those things in hotel while working.
Sources of communicating outcomes: There are number of methods that Four-Season
hotel may consider for communicating the stakeholder about the outcome of investigation. It can
be mails, presentation, word document, online report etc. for representing the information about
study.
Convincing arguments: The present report mainly depends on studying about several
different approaches of talent management for bringing innovation in working practices. With
the help of this study investigator want to represent that by managing organisational talent
effectively then it supports in brining innovation in work.

REFLECTION
Effectiveness of research methods in meeting objectives
The experience that I get throughout study was great as I develop my understanding
regarding the importance of talent management for an organisation and several type of methods
that help in performing investigation appropriately. For conducting this study quantitate method
was used which support in gathering information in quantified format where I become able to
determine the larger amount of data in concise format. The main reason behind choosing this
method is that it supported me in providing the quantified data. Other than this I gathered
information from both sources such as primary and secondary which supported me in using the
previously established study as the base for further proceeding the knowledge with new research.
For this secondary information is presented in form of literature review where view point of
different authors are critically reviewed. On other side, for primary data I use questionnaire
which supported me in gathering larger amount of data in less possible time period.
Alternative research methodology
For this study I used questionnaire as a tool for gathering information as it helps in
collecting view point of several people at a time. But in case when I again get a chance to
conduct research, I will make use of interview as it supports in maintaining a face to face
conversation with respondent. This provide investigator a chance to collect information by
moulding the questions as per situation for getting positive outcome.
CONCLUSION
According to above performed investigation it can be said that talent management plays a
significant role within the organisational performance at workplace. This is so because when
employees are being managed by an organisation effectively in term of training, better
compensation, positive working culture etc. then only they become able to fully utilize their
talent toward the accomplishment of organisational goals. There are number of approach that an
organisation can use to manage talent such as Performance Assessments, Reward &
compensation, Provide Development Opportunities etc., these all support in retaining talent from
longer duration which in turn help in ensuring the flow of innovative ideas toward betterment of
organisational performance.

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