Research Project: Talent Management in the Hotel Industry

This research project investigates the impact of talent management strategies on retaining high-performance employees within the hotel industry, specifically focusing on a case study of the Hilton Hotel Maidstone. The report delves into the importance of talent management in the hospitality sector, exploring various strategies for attracting, developing, and retaining skilled employees. It examines the rationale behind the research, outlining the research aims, objectives, and questions that guide the investigation. The literature review synthesizes existing research on the subject, highlighting the significance of talent management, effective strategies, and areas for improvement. The methodology section details the research approach, philosophy, choice, strategy, data collection methods, sampling techniques, and time horizon. The report employs a deductive approach, positivism philosophy, quantitative research choices, and a survey and systematic literature review as its strategy. Primary data is collected via questionnaires, and secondary data is gathered from various sources. The study utilizes a cross-sectional time frame and random sampling to analyze the impact of talent management strategies and provide recommendations for the Hilton Hotel.

RESEARCH PROJECT

Table of Contents
TASK 1..........................................................................................................................................................3
P1.............................................................................................................................................................3
P2.............................................................................................................................................................6
TASK 2........................................................................................................................................................11
P3...........................................................................................................................................................11
P4...........................................................................................................................................................13
TASK 3........................................................................................................................................................23
P5...........................................................................................................................................................23
TASK 4........................................................................................................................................................25
P6...........................................................................................................................................................25
P7 ..........................................................................................................................................................25
REFERENCES..............................................................................................................................................27

TOPIC: Talent Management Strategies for Retaining High-performance Employees in the
Hotel Industry: A case study of Hilton Hotel Maidstone.
TASK 1
P1
Background of Research
Talent management is determination of a firm to recruit, sustain and also skilled senior
employees on workforce. It is essential that uses strategic resource management to enhance
market performance and also permit the organization to achieve goals. In hospitality sector,
focuses of Talent management on recruitment of skilled workers, who can give the best customer
service or improve user experience to achieve a better experience (Bal and de Jong, 2017).
Customer service quality and workers awareness directly affects the reputation of the hotel in
this sector. Hilton Hotel Maidstone provides the better facilities to customers and serves the
better experience to customers. Hilton Hotel Maidstone hires the well qualified and talented
employees which can give the better customers services and experiences.
Rationale of Research
Given investigation is based on Impact of Talent Management Strategies for Retaining
High-performance Employees in Hotel sector. This research conducts in to personal as well as
professional context. In personal way, researcher conducts research for personal interest and
gaining the understandings. In professional context, investigator conducts research for enhancing
knowledge as well as skills of researcher. This will help in future to researcher for conducting
the similar research in future (Davis, Frolova and Callahan, 2016).
Research Aim
To determine the impact of talent Management Strategies for Retaining High-
performance Employees in the Hotel Industry: a case study of Hilton Hotel Maidstone.
Research Objectives
 To examine the importance of talent management in hospitality sector.

 To evaluate the effectiveness of Talent Management Strategies High –performance
Employees in the Hotel Industry
 To identify the talent Management Strategies for Retaining High-performance Employees
in the Hotel Industry.
 To identify the improvement of Talent Management Strategies for Retaining High-
performance Employees in the Hotel Industry.
Research Questions
 What is the importance of talent management in hospitality sector?
 What are the different talent Management Strategies for Retaining High-performance
Employees in the Hotel Industry?
 How the Talent Management Strategies High-performance Employees in the Hotel
Industry can be improved?
 How improvement of Talent Management Strategies for Retaining High-performance
Employees in the Hotel Industry?
LITERATURE REVIEW
Importance of talent management in hospitality sector
According to viewpoint of Mona Momtazian (2020) Talent management is related to hire
and sustain better talent in company. Human resources endeavours to assure that the staff
members with right and better skills as well as core competencies stay with company for long
period of time. Within an increasingly global economy, effective talent management allows
organizations to compete effectively through an efficient recognition, recruitment and retention
of human resources. Human resources are secret to maintaining competitive benefits. Talent
generates high efficiency and revenue and tends to attract new talent. In fact, expertise in
hospitality is argued to contribute to profitability, efficiency and creativity development. Hotels
must respond quickly to these trends in strategies to attract and maintain vital talent via their new
approaches to working, hiring, monitoring, motivating and managing.

Talent Management Strategies High-performance Employees in the Hotel Industry can be
improved
According to Jennifer Nzonzo and Tsitsi Chipfuva (2020) Talent management
effectiveness on recruitment as well as sustain of the valuable staff members at workplace.
Benefit of executed effectively talent management strategy consists improves employee
recruitment, increased staff engagement and employee retention. Employee retention is ability of
company to sustain staff members. Talent management is characterized as the mechanism by
which high potential performers from abroad and within company are attracted, established and
retained. This is primarily an ongoing recruiting and selection process as well as organizational
development and retention. This can be done by acquiring talent. Talent management is a
strategic and long-term strategy under which high talent is hired not for existing but for the
potential, uncertain and planned positions in the future. In addition, the acquisition of talent
requires not talent recognition and growth, but talent involvement and retention.
In addition of this, talent management plays a necessary role in business and it is also a
contributing component in attaining higher success. If workers are effectively manage as they get
work as per their capabilities than they can easily perform their job roles along with higher
efficiency level. It also may support in retaining workers and at the same time also enhance their
productiveness within the business organization. This is possible when manager of company
allocate specify job roles to workers who are capable to perform the same. Talent management is
not only based on managing people at working area but focus on providing development
programs. With help of this, workers are always give better efforts of accomplishing targets in
set time period. By this employees feel their importance and value within the company that
encourage them retain. This will contributes in developing positive working environment
wherein employees can easily sustain and provide their higher contribution towards their
working activities.
Talent Management Strategies for Retaining High-performance Employees in the Hotel Industry
As per viewpoint of Karim Ansari (2020) The talent management strategies of an
organization, when employee participates, are inspired and satisfied, lead to the reduction of
attrition levels. It also helps the company so that when other positions are empty, talent

management allows the company to schedule the most likely candidate. It is all about dedication
of company to doing they can attract sustain and develop better staff members at marketplace.
There are different talent management strategies for Retaining High-performance Employees in
the Hotel Industry:
Understand job description- It is one of the necessary strategy that explains who comes
to represent organization and make it successful. Concise job description outline from get go
what expect from candidate. It is necessary to include some specifications while hiring such as
job title, necessary skills, salary and benefits and work relationship (Krishnan and Scullion,
2017).
Continuous training and development opportunities- All about training is about
improving employees ' ability. In most cases the company, whether it is underused or distracted,
will lose its skilled workers. It is also imperative that company meet your workers frequently to
address the areas in which they want to change. Training is helpful in enhancing the morale as
well as sustainability at workplace for long period of time.
Openly with communicate with employees: This is necessary for the management of
company to communicate with their employees so that they share their views and problems faced
at working area. Along with this, all level of management is also give employee give one on one
communication and attention as it foster their creativity at working area. By communicating with
staff members, manager of the company can understand their concern and provide them
necessary solution to keep them retain for longer period of time.
Measure employee progress continuously: For retaining as well as developing overall
performance of employees, analyses overall productiveness and progress is one of the effective
strategy through which company promote workers efficiency level. This can be beneficial in
growing as well as retaining high performing employees within the business. Retention of
employees is contributes in reducing employee turnover and increase the overall performance of
firm.
Improvement of Talent Management Strategies for Retaining High-performance Employees in
the Hotel Industry

Robert Half (2020) stated that company has the responsibility to make improvement in its
talent management strategies in order to retaining the high performance staff members in the
hotel industry. It is necessary for management to provide training to employees so that they can
able to deal with the customers in a better manner and also develop positive image in their
mindset. Manager should communicate with the staff members positively so that the positive
impact can be developed on their mindset. From this, the staff members within the hotel industry
will be motivated and perform the organisational activities in significant way. Other than it, this
is necessary in competitive labour market for organisations to provide attractive compensation
packages. That consists salaries, bonus, health benefits and also retirement plans. Each and every
employee should have better understanding of advantages they mainly receive company from
beginning.
P2
Research methodology explains research methods, strategies and designs in depth,
outlining those used for the analysis, which supports preference by explaining the advantages
and drawbacks of each approach and design, in view of its practical applicability to research
(Mohammed, Gururajan and Hafeez-Baig, 2017). There has been research Onion used. Various
layers of the research onion mention below:
Research approaches- This refers to the investigator's process, which can be described
primarily as inductive or deductive. These consider two research approaches used to analyze
qualitative or quantitative data. A deductive approach has been implemented in order to evaluate
quantitative evidence on impact of talent Management Strategies for Retaining High-
performance Employees in Hotel Industry because it is correlated with the quantitative analysis
and does not involve additional time and cost in contrast to an inductive approach. Inductive
approach is not appropriate for this analysis, however, even though this is related to qualitative
research requiring more resources (Nayak, Bhatnagar and Budhwar, 2018).
Research Philosophy- The philosophy of research presents the set of principles
concerning the nature of the reality that actually being studied. It is known as interpretivism and
positivism as two key research philosophies. The positivism research philosophy that the
researcher has used to gather, analyze and interpret quantitatively readily is best suited for the

execution of current study. Other than this, interpretivism philosophy is not suitable for the study
as it relates quality data that need more time (Rachel, Pavithra and Imran, 2016).
Research Choice- Two methods known as qualitative and quantitative are used as the
research choice. All research choices are preferable, but quantitative choices were used for the
current analysis, because they would help to gather accurate and numerical information in a
minimum amount of time. At the other hand, qualitative choice is not useful for the analysis,
since more time and money are required (Rastgoo, 2016).
Research strategies- Research strategy is referred to as an efficient data collection
method which incorporates various strategies like action research, questionnaire, interviews,
experimental research, literature review, case study research, and so on. All of this is effective,
but it has been used as part of survey and systematic literature review according to the current
topic or the research questionnaire. Systemic literature review was used to collect secondary data
for the literature review, and the application was pursued to collect specific information on
impact of talent Management Strategies for Retaining High-performance Employees in the Hotel
Industry (Rowe and et. al., 2017).
Data collection methods- This is related to collection of data and also information from
using authentic sources. Primary as well as secondary are two types of data collection.
Questionnaire is primary source used in a research to collect first-hand information regarding
impact of talent Management Strategies for Retaining High-performance Employees in Hotel
Industry. There are numerous sources of secondary knowledge collection, such as newspapers,
papers, books, etc. In addition to it, all of these literature sources have been used in the
compilation of secondary information on the current subject (Serrat, 2017).
Sampling- The method used through an investigator to collect samples of the whole
population is systematic and applies to samples. There are two major sample selection strategies
or approaches known as probability and non-probability. From the probability sampling, there
has been 40 respondents chosen on a random basis was used to conduct the current investigation.
The primary reason for using the random samples as a type of sample of probabilities, since they
help to choose more samples within a limited period compared with unlikely samples (Taylor,
2018).

Time horizon- This provides time frame for the completion of the study. The time
horizons are of two types: longitudinal and cross- sectional. These are main forms of time frame
because a cross-sectional time period is used to complete the current project as this is aligned
with the actual situation but compared with a linear approach, the project will not take longer. In
addition, the Gantt chart is used as time management method for the project period. It is an
important method as it allows research project to be completed in a given time span (Zhang and
Stewart, 2017).

TASK 2
P3
Cost, access and ethical issues: It section play an important role in undertaking both
primary and secondary research. In this regard, enough amount of capital is significant for
executing as well as performing research activities. Thus, researcher is responsible for managing
enough fund so that they can develop an successful investigation. Furthermore, access is also a
major source that that help researcher in gathering data from directly respondents. As,
investigator have proper access to gather information directly from employees of the company.
Apart from this, analyzing ethical issue is also may contributes in making overall research more
authentic and reliable as well. Thus, investigator is responsible for implementing all the ethical
principles like confidentiality, autonomy, informed consent and many more. Through this,
activities related to research can be evaluated as well as provide valuable results at the end of the
investigation.
QUESTIONNAIRE
Q1) Do you have understanding about the talent management?
a) Yes
b) No
Q2) What is the importance of talent management in hospitality sector?
a) Hire best talent
b) Provide customer better experience

c) Improve organizational performance
Q3) What are major components related to the talent management?
a) Performance management
b) Employee retention
c) Strategic employee planning
Q4) Does talent management helps in retaining the staff members for long period of time
at workplace?
a) Yes
b) No
Q5) What are the different Talent Management Strategies used by Hotel Industry for
Retaining High-performance Employees?
a) Understand job description
b) Provide continuous training
c) Give back to employees with rewards and recognition
Q6) Does talent management strategies are helpful in retaining the talent staff members at
workplace?
a) Yes
b) No
Q7) What is the impact of talent management on productivity and profitability of Hilton
Hotel Maidstone?
a) Improve employees performance
b) Hiring best workers with expertise