Impact of Talent Management on Hilton Hotels' Business Performance

This research project investigates the impact of talent management on the business performance of Hilton Hotels & Resorts. The study begins with an executive summary, introduction, and background, emphasizing the significance of talent management in the hospitality industry. It outlines the research aim, objectives, and questions, followed by a comprehensive literature review exploring the concept of talent management, its benefits, and challenges, including employee turnover and lack of leadership. The methodology chapter details the research approach, including data collection through questionnaires and thematic analysis. The findings and discussion chapter presents and analyzes the data collected, while the conclusion summarizes the key findings and outcomes. The report also provides recommendations for Hilton Hotels to address talent management challenges and improve performance. Finally, the report includes references and appendices to support the research.

Research Project On
Pearson-Set Theme
Of Talent
Management

EXECUTIVE SUMMARY
Talent Management introduces as handling the ability, power and competency of workers
in company. Main intent of this report is to analyse consequence of talent management on
business performance of Hilton Hotel. It is a chosen organisation which belongs in hospitality
industry. In order to achieve this objective, different activities have been taken by investigator.
Review of literature is important activity which has been completed by identifying view point of
authors about the talent management. Research methodology is another important part of
investigation which has been completed by following various methods and approaches. Data
collection will be completed by using primary source i.e. questionnaire. Data analysis is another
part of investigation which has been completed by researcher by using thematic analysis. It is an
effective type of analytical technique. Conclusion and recommendation introduces as a last
chapter of study which have been completed by accomplishing each objectives of investigation
systematically.

Table of Contents
EXECUTIVE SUMMARY ............................................................................................................2
Chapter 1: Introduction ...................................................................................................................4
1.0 Introduction ..........................................................................................................................4
1.1 Background of the study: .....................................................................................................4
1.2 Rationale/justification of research:.......................................................................................5
1.3 Research aim:........................................................................................................................5
1.4 Research Objectives .............................................................................................................5
1.6 Summary of the research project ..........................................................................................6
Chapter 2: Literature Review ..........................................................................................................7
Chapter 3: Research Methodology ................................................................................................10
Chapter 4: Data analyse/Findings/Discussion ..............................................................................15
Chapter 5-Conclusion ...................................................................................................................26
Chapter 6: Recommendation..........................................................................................................28
Chapter 7: REFERENCES ............................................................................................................29
Chapter 8: Appendix .....................................................................................................................31

TOPIC
“To identify the impact of talent management on business performance of an
organisation”. A study on Hilton Hotels & Resorts.
Chapter 1: Introduction
1.0 Introduction
Talent management introduces as an effective and systematic process of analysing the
vacant position, recruiting the right person, creating the expertise and skills of individual to
match the position and retaining them to accomplish long term business objectives. Therefore, it
is an useful process of thinking, pulling, recruiting, developing, retaining as well as transitioning
of employees to attain organisational vision. For this research project Hilton Hotels & Resorts is
chosen hospitality industry. It is an international brand of full-service hotel and resorts. It was
founded in 1919 by Conrad Hilton and headquartered in McLean, Virginia, United State. Main
purpose of conducting this research project is to identify the positive and negative impact of
talent management on both organisational as well as employee’s performance (Noe, Hollenbeck,
Gerhart and Wright, 2017).
This report based on different tasks which includes, research aim and objectives,
literature review, research methodology, data analysis and interpretation, recommendation and so
on. These are important activities which will be beneficial for researcher while completion of
research in systematic manner.
1.1 Background of the study:
This investigation is based on the talent management. It is the effective process of
finding, creating, training and keeping workers whose skills and knowledge best align with the
objectives and vision of an organisation (Moayedi and Vaseghi, 2016). Main objective of talent
management is to recruit the right workers the organisation can afford so that an enterprise
reaches its more potential for success and growth. Talent management played a positive role in
improving business performance of Hilton Hotels & Resorts. Maintaining individual identity,
recognition and reward, providing opportunities, job rotation, role design, flexibility, succession
planning, relationship management, training and development are main initiatives of talent
management in context of Hilton Hotels & Resorts. Apart from this, talent management also
have different drawbacks that will negatively influence on business performance. Along with this

talent management will be a greatest challenge for human resource within hospitality industry
(Collings, Scullion and Vaiman, 2015). It includes: unappealing company culture, increased
employee turnover, tightening talent market, higher total compensation demands, lack of
leadership etc. These are biggest challenges faced by human resource management within Hilton
Hotel. As it will negatively effects on business growth and success of an enterprise. In order to
overcome these challenges, adoption of flat communication, proper selection and recruitment of
right person, proper implementation of training and development program, development of
effective leadership style. These are useful and effective ways which will support an organisation
in improvement of its business success and growth.
1.2 Rationale/justification of research:
Main purpose about choosing this topic is to analyse role of talent management within
hospitality industry or Hilton hotel. This research will be more beneficial in both academic and
personal way. In personal context, this research or topic support researcher individually by
improving its different types of research skills i.e. literature review, data analysis knowledge,
data interpretation quality and so on. Thus, these are most useful skills for researcher and help
them while completion of investigation systematically (Silv and et. al., 2017).
Along with this, current study is also useful for students by increasing their knowledge
regarding the talent management and its impact on business performance of Hilton Hotel. One of
the main purpose of selecting this hotel as it is a global brand which will be beneficial for society
by providing job opportunities to unemployed people (Khilji, Tarique and Schuler, 2015).
1.3 Research aim:
Main purpose of this study is “To identify the impact of talent management on business
performance of an organisation”. A study on Hilton Hotels & Resorts.
1.4 Research Objectives
 To develop basic understanding regarding the talent management.
 To analyse role of talent management in enhancing business performance of Hilton
Hotels & Resorts.
 To ascertain challenges faced by company while implementation of Talent management
within hospitality industry.

 To determine ways through which Hilton Hotels & Resorts can solve issue of talent
management.
Research questions or hypothesis
 Are you have knowledge regarding the talent management?
 What are the role of talent management in enhancing business performance of Hilton
Hotels & Resorts?
 What are the main issues faced by business while implementation of Talent management
within hospitality industry?
 What are the ways through which Hilton Hotels & Resorts can solve issue of talent
management?
1.6 Summary of the research project
There are different activities require to be complete this project in systematic and
effective manner. There are some chapters which will be explained as below:
Chapter 1: Introduction: In this chapter, research aim, objectives, background and
rationale of study will be followed. As it is a part of research proposal which helps reader by
providing accurate information about the research aim and objectives.
Chapter 2: Literature review: In this part of research, secondary sources will be applied
for identifying in-depth and detailed information about the study. Point of view of different
authors will be analysed under this section.
Chapter 3: Research methodology: It is important section of research because it helps
researcher by providing information about different methods and approaches that are suitable for
current investigation (Valerio and et. al., 2016).
Chapter 4: Data analyses/findings/discussion: Thematic analysing will be going to used
for analysing, finding or discussing information about the topic in systematic manner.
Chapter 5: Conclusion: In this part of project, summary and result of entire section of
research will be archived in effective manner.
Chapter 6: Recommendation: In this section, some recommendations will be develop as
per the findings or discussion.
Chapter 7: References: Under this section appropriate and relevant references will be
created for making strong evidence to the information which is presented within the report.
Chapter 8: Appendix : In this part of research frequency table will be developed.

Chapter 2: Literature Review
Literature review explained as comprehensive summary of the previous investigation on
topic. It is explicit, systematic and reproducible methods for determining, examining and also
synthesizing existing knowledge of body that produced through practitioners and investigators. It
is comprehensive study as well as interpretation of literature that need to address on particular
area. This part of research provides theoretical base for an investigation that helps in identify
nature of an investigation. This section of article is summary of all investigation author read
before own research. It is excellent way to be summarise information and data that has been
published on particular area (Mohammed, 2016). For conducting literature review, secondary
method of data collection has been used by consisting different sources such as articles, journals,
magazines and internet sources. This literature review explains about role of talent management
in enhancement of business performance within hospitality industry.
Knowledge regarding the talent management.
According to the Brianna Whiting, 2019, talent management introduces as the process of
analysing, developing, training, keeping and retaining workers to achieve objectives of an
organisation. It is the full range of human resource process to pull, motivate and keep high-
performing workers.
The full range of human resource processes: Talent management refers as a set of
human resource process or activity that are integrated together. It means, activities of talent
management are bigger than the total of individual parts. Further it means as strategy of talent
management is needed to capitalize on its full potential.
Attract, create, encourage and retain employees: One of the main intention of talent
management process is to pull, create, prompt and keep employees for long time. As it will be
beneficial and important for the development and success of enterprise.
High-performing employees: It is a main purpose or motive of talent management is to
enhance employee's performance. It aimed at engaging, motivation and retaining workers to
perform effectively and accomplish long term goals of business (Pantouvakis and Karakasnaki,
2017).
Along with this, talent management have different advantages to employees as well as an
organisation also. Benefits of talent management for organisation are: achievement of vision,
keeping finest talent, win over challenger, builds up company's reputation, improved decision

making, modify company's human capital structure, efficient and effective performance etc.
Apart from this, there are certain advantages of talent management for employees which are:
employee motivation, achieve job satisfaction, enhance personal skills, long term existence, rise
up confidence, feeling of belongingness, quality ass-ons to employee experience, achieve job
satisfaction etc. All these are biggest advantages of talent management which will be beneficial
in improvement of employees as well as organisational performance (Narayanan, 2016).
Role of talent management in enhancing business performance of Hilton Hotels & Resorts
According to the Elizabeth Quirk, 2018, there are different benefits of talent management
for Hilton Hotels & Resorts. Some are determine as under:
Improve Cultural Connections and Employee Engagement: One of the main role of
talent management is to develop and motivate each employees which will be beneficial for
hospitality industry such as Hilton hotel. As motivated employees are work for attracting large
number of visitors and also play vital role in accomplishing long term objective and vision of an
enterprise. For example: When workers within hospitality industry understand the values, goals
and culture of the company. As they understand their relation to the development of business and
can analyse effective ways for improving business growth (Hacıömeroğlu and Bulut, 2016).
Improve business performance: Talent management supports workers of Hilton Hotel to
feel motivated, skilled and engaged. As it will help them by providing accurate direction about
how to achieve business goals and objectives. It will helps in increasing satisfaction level among
visitors and also support an enterprise by improving its business performance in marketplace and
in customer's mind (Khilji and Schuler, 2017).
Attract top talent: Talent management provides an effective opportunity to Hilton Hotel
in order to attract most skilled and talented workers. As it will aid an organization in
improvement of its growth and occurring easily. It develops an employer brand that attracts
larger potential talents, and in move, contributes to the enhancement of the business performance
(Casey and et. al., 2016).
Challenges faced by company while implementation of Talent management within hospitality
industry
According to the Khilji, Tarique and Schuler, 2015, Hilton hotel is a part of hospitality
industry in across the world. There are biggest challenges faced by Hilton hotel while they
implement talent management in their workplace. Some main issues will be determine as below:

Increased employees turnover: It is one of the main challenge or issue faced by Hilton
hotel while they implement talent management. Improper work allocation among employees
leads high turnover which will negatively effects on business performance and growth of Hilton.
Lack of leadership: It is another challenge which have been faced by Hilton while
dealing with visitor in systematic manner. Improper guideline from leader and manager will lead
negative impact over business growth and performance of Hilton.
Lack of motivation: This is biggest challenge that will be faced by Hilton while
implementation of talent management within working environment. Without motivation
employees not work in accurate manner which turn to reduce productivity and profitability of
company (Kontoghiorghes, 2016).
Ways through which Hilton Hotels & Resorts can solve issue of talent management.
According to the Collings, Scullion and Vaiman, 2015, there are different ways by which
Hilton can easily solve issue of talent management. Some useful and effective ways will be
determine as under:
Utilisation of motivational techniques: Gamify and Incentivize, Reward Based on
Feedback, job rotation, job enlargement etc. are consider best techniques of motivation, these
techniques must be used by Hilton hotel which will helps them to motivate employees and
accomplish better results easily.
Adoption of training and development: It is an effective way for Hilton to provide
training to their employees. As it will support workers by increasing its knowledge and
understanding regarding the business policies and strategies. Training and development support
an enterprise to retain employees for long time and attain their vision within given time period.
Implementation of leadership style: Proper implementation of leadership style will
support Hilton to give accurate direction to their employees. Along with this, employees become
able to perform each activities and task of an organisation. As it will be beneficial for growth and
development of company within given time duration (Akter and et. al., 2016).

Chapter 3: Research Methodology
Research Approach: It is a detailed plan and procedure that defines the steps of broad
assumptions regarding methods of collecting data, analysing and interpreting which is based on
research topic that needs to be investigated. An appropriate research approach can help the
researcher in efficiently achieving the objectives and aims of the research. There are essentially
two types of research approaches: Inductive and deductive. For this project, Inductive approach
is a logical approach which starts with the collection of data from multiple sources that are
believed to be true. It involves a process of creating new concepts or theories by the way of
updating informations regularly (Silva, Santana, Lobato and Pinheiro, 2017). On the other hand,
deductive approach that first begins with a theory and then developing a hypothesis on that
theory so that data can be collected and analysed so as to test the hypothesis. For conducting this
research inductive is an approach that will be used as it will help in achieving the objectives of
this investigation in the best possible manner by extracting in-depth knowledge on the data
collected.
Primary and secondary methods of research:
Primary methods of research: Primary data inform as a information collected via first-
hand or original research. There are different sources that will be used for collecting primary
information. It includes group discussion, market survey, questionnaire etc. These are effective
sources of data collection but according to current investigation, questionnaire is more useful and
valuable for researcher. As it will support researcher to gather reliable and valid information
regarding the role of talent management and its important in improvement of business and
employees performance (Silva, Santana, Lobato and Pinheiro, 2017).
Secondary methods of research: It bring up as detailed information which has been
gathered in the past by someone else. For collecting secondary information, there are various
sources such as internet, newspaper articles, company reports, magazines and so on. These are
main sources which will beneficial for researcher in collection of secondary information (Valerio
and et. al., 2016).
Research philosophy: Interpretivisim is a type of philosophy which will be used for
conducting research over the them of talent management. In order to select this philosophy is it
helps researcher to find out impact and collect accurate data about the study. Positivism is

another type of philosophy which will be not appropriate for researcher because it needs more
time of organisation or researcher.
Sampling method: Probability is a type of sampling method which will be applied for
selecting sample size out of total population for current investigation. 20 respondents will be
selected by using connivance as a type of non-probabilistic sampling. Main intent behind
choosing this method as it save time and cost of researcher or enterprise. Probability is another
part of sampling which is not much appropriate for current study. As it require maximum sources
and time of company (Hacıömeroğlu and Bulut, 2016).
Types of research: Qualitative and quantitative are two types of research. For performing
each activity of current investigation, qualitative research will be applied by researcher. Main
intent behind selecting qualitative research as it will support researcher by giving quality and
proper information about the investigation. Quantitative is another type of research which is not
useful according to the current investigation. As it requires data in form of figures, numbers, hard
facts which take more time of business and researcher.
Primary and secondary are two types of investigation which will be more useful for
research worker to collect reliable and in-depth information regarding the talent management
(Casey, Schwartz, Stewart and Adler, 2016). For conducting primary and secondary
investigation, there are different methods which will be appropriate for hospitality industry are
determine as below:
Costs: It is one of the main method which must be needed by researcher while
performing each activities of primary and secondary research in systematically. In adaptation of
different methods and techniques appropriate amount of capital will be needed by researcher. As
cost is useful and valuable method for researcher while conducting of primary and secondary
investigation in systematic manner.
Access: It can be determined as the appropriate academic and ethical practices applied to
gain entry to a given community for the motive of conducting primary and secondary research.
This type of entry explores the key problems related to acquiring access to researchers in
qualitative research. As it will helps researcher to provide access to each participants to give their
opinion about the talent management and its impact over business and organisational
performance (Casey, Schwartz, Stewart and Adler, 2016.).