TESCO Case Study: Talent Management Strategies for Culture Change

This report investigates the role of talent management practices as a lever for culture change within TESCO, a British multinational grocery and retail brand. The research aims to examine how various talent management practices can be utilized to facilitate effective culture change within the organization. It addresses key research questions related to the understanding of talent management in TESCO, challenges faced during culture change, and the specific role of talent management in driving this change. The report includes a literature review covering talent management's basic concepts, challenges in organizational culture change, and the role of talent management in facilitating culture change. The research methodology employs a deductive approach, utilizing both primary and secondary research methods, including data collection and analysis tools. The report further reflects on the effectiveness of research methods and suggests alternative approaches for future research, concluding with recommendations and implications for further studies in this area. The findings provide insights into how talent management can be strategically leveraged to foster a positive and adaptive organizational culture.

Unit 11 – Research
Project

Table of Contents
Introduction .....................................................................................................................................4
TASK 1............................................................................................................................................4
P1 Research proposal that clearly defines a research question or hypothesis supported by a
literature review .....................................................................................................................4
Aim: :To examine the part of various Talent management practises to be used as a lever for
culture change”: A case study on TESCO ...........................................................................4
Rationale:................................................................................................................................4
Research Questions................................................................................................................4
Research Objectives;..............................................................................................................5
Significance of the Research..................................................................................................5
Literature Review.............................................................................................................................5
Introduction of Literature Review..........................................................................................5
Main Body..............................................................................................................................6
P2 Appropriate research methods and approaches to primary and secondary research.........8
Research Approach.................................................................................................................9
Research Strategy:..................................................................................................................9
Research Tools;......................................................................................................................9
Sampling;..............................................................................................................................10
Identifying Population and Research Site; ..........................................................................10
Sampling Strategy:...............................................................................................................10
TASK 2..........................................................................................................................................10
P3 Primary and secondary research using appropriate methods.........................................10
P4 Appropriate analytical tools, analyze research findings and data...................................11
TASK 3..........................................................................................................................................16
P5 Communicate research outcomes in an appropriate manner for the intended audience. 16
TASK 4..........................................................................................................................................17
P6 Reflection on the effectiveness of research methods .....................................................17
P7 Alternative reserach methodology .................................................................................17
Conclusion, Recommendations and Implications for Further Research........................................18

Recommendations:.........................................................................................................................18
Implications for Further Research........................................................................................19
REFERENCES..............................................................................................................................20
TASK 2..........................................................................................................................................22

Introduction
The Organisation culture is regarded as the set of values & norms that are shared by
member in organisation. The culture is associated with helping employees in performing
different functions. It is influencing the overall organisation behaviour and other management
aspects that is important to develop detail understanding. TESCO is a British multinational brand
that is having its headquarters in England (Jooss, Burbach, and Ruël, 2021). It is one of the
largest grocery retail brand that is having its presence across Europe and is also a market leader
of groceries across UK. current report is on analyse the basic concept of talent management in
retail sector apart from this while in the process of implementation of required culture change
talent management aspect play a very important part that will be evaluated.
TASK 1
P1 Research proposal that clearly defines a research question or hypothesis supported by a
literature review
Research Aim and Rationale;
Aim: :To examine the part of various Talent management practises to be used
as a lever for culture change”: A case study on TESCO
Rationale:
The main purpose of the present research work is to analyse the function of talent
management as a lever of culture change. By conducting the present research work there are two
major aspects that is professional and personal perspective of this research work. Such as the
personal perspective is the learning of way talent management is going to help in the process of
having effective implementation of cultural change aspect (Chen, Tansley and Chou, 2021). In
professional perspective there will be development of various skill sets that includes researching
skills, communication skill sets and other associated skills that are crucial for both personal and
professional development of a individual;.
Research Questions
Questions:
 What is the basic idea of talent management in TESCO?

 What are some of the issues faced by organisation in the course of required culture
change?
 What is the role of talent management to use it as lever for effective culture change in
TESCO?
Research Objectives;
Objectives:
 To understand the basic idea of talent management in TESCO
 To identify the challenges faced by organisation in the course of required culture change.
 To understand the role of talent management to use it for effective culture change in
TESCO.
Significance of the Research
Present research work is of high significance as it will help in the process of developing
detail overview of way talent management strategies are helping organizations in the process of
managing the overall organization functioning. The research work is going to assist researcher in
development of adequate knowledge base to understand the way talent management strategies
that help in the process of managing overall organization functioning. It is going to develop a
research base for future course of researchers in the area of way there is lever of culture in
organizations (Gupta, 2019). If there are issues and failure in the overall process of talent-
management in organizations then it may result into dysfunctional or issues which can lead to
shortfall of surplus talent in long run (Yurdagul, 2020). So it becomes important to develop
detail understanding of the way talent management practices can lead towards dealing with
shortfalls and execute functioning in the required effectuate manner.
Literature Review
Introduction of Literature Review
This section is based on having sufficient information base that will be collected from
identified journal articles, books and other online available sources (Ntaopane and Vermeulen,
2019). This section will set up the basis of overall research work. It is going to assist in analyzing
and reviewing the existing view points of various existing researches that have been done in the
similar course of research area.

Main Body
Basic idea of talent management in TESCO
The aim of the article is to provide understanding about the concept of talent management which
further allow an organization to retain its staff members for longer time period.
The article gave a background of talent management concept, process and models used by a
company in order to manage talent at workplace.
According to Ghosh, (2021), Talent management is defined as a strategic procedure that
is applied by an organization for getting right talent onboard which further help in gaining higher
growth and success at marketplace. The process of talent management includes identifying talent
gaps, developing required skills, motivating and retaining staff members, training for expertise
and many more. It is important for an organization to focus on attracting and acquiring talented
staff members as it assist in executing activities effectively, maintain performance, attain
competitive advantage and so on (Talent Management, 2021.) There are various benefits gained
by an organization due to effective talent management that is employee satisfaction and
retention, increase in employee performance, decline in employee absenteeism rate, achievement
of competitive edge, increase in performance, development of positive working culture, increase
in skills of staff members, effective execution of activities, enhancement of brand image and so
on. All this help an organization not to retain its employees but also to gain higher growth and
success at marketplace. It is determined that talent management also includes effective strategic
planning career paths which is important for an employee to gain both personal and professional
growth.
Through the analysis, the summary was that talent management is an effective process that
includes attracting as well as retaining talented and high quality staff members which leads to
improve in performance and profitability of an organization.
Challenges faced by organization in the course of required culture change
The aim of the article is to provide understanding about the challenges as well as barriers faced
by an organization in culture change. In addition to this, it also consist of information about how
an organization can overcome with the challenges.
The article gave a background about barriers and challenges to change culture faced by an
organization. Along with this, it includes the importance of adopting changing culture for an
organization in order to survive and sustain at marketplace.

As per the view point of Quain (2019), it is analyzed that it is important for an organization to
deal or tackle the challenges effectively that is faced during the course of change culture. One of
the major challenge that is faced by company is lack of proper planning as to adopt changes it is
required for an organization to do effective planning and the implement it in an effective manner.
In addition to this, other challenge is low employee morale because of which they did nit take
interest in execution of activities as per the changing culture. It is significant for company to
focus on motivating and encouraging employees as it help in making them to full potential and
zeal to adopt change (Challenges associated to managing changing culture, 2019). There are
also other barriers faced due to culture change that is non-clarity of purpose and objective related
to change, resistance of change by employees, lack of reinforcement etc. All this barrier impact
negatively on the overall performance and productivity of organization. It is significant for
company to undertake all this challenges and adopt strategies for it as it help in shaping the
culture and adopting the changing culture in an appropriate manner.
Through the analysis, the summary was that there are various challenges faced by respective
organization during the course of changing culture. All this impact negatively on the overall
performance and also decline the productivity of employees which sometime leads to non-
acceptance of change and failure at marketplace.
Role of talent management to use it for effective culture change in TESCO
The aim of the article is to bridge talent management as well as culture change as it is analyzed
that talent management plays an important role within an organization deal with the changing
culture in an effective manner. Along with this, it also provide information regarding importance
and role of talent management.
The article gave a background regarding advice of talent management in changing culture. In
addition to this, it also states that with the help of effective management of talent an organization
is able to deal as well as cope with culture issue.
According to Tim,(2018), it is determined that talent management is an effective approach that
help in motivating staff members to adopt change and perform in flexible working environment.
Along with this, it is analyzed that talent management help company to trained its employees and
raise their competencies that further leads to adoption of change take place in organization. One
of the important roles of talent management is ensuring cultural capability in a company. It is the
responsibility of talented leaders to provide all the necessary information related to change to its

staff members as it assist in clarifying the purpose and objectives due to which there is no issue
and delays take place. Moreover, it is analyze that with the assistance of talent managers,
company is able to provide training to staff members so culture can integrate. Furthermore, talent
management focuses on maintaining positive working culture and relationship between all the
staff members of company (Bridging talent management and culture change, 2018). It is
determined that develop effective relationships with new employees will decline the impact
relate with big change. It is stated that development is also an important action which is played
by talent management and is also lead company to adopt changes and work effectively as well.
Through the analysis, the summary was that talent management plays vital role within
organization for effective culture change as it help in training staff members, make them flexible
and cope with change and also develop skills of employees in an appropriate manner. All this
help company to effectively deal with change and sustain at marketplace for longer time frame.
P2 Appropriate research methods and approaches to primary and secondary research
Research methodology is the technique or procedure that is to be used for collection of
information. The main purpose is to support the investigator in process of collecting appropriate
information related to the study. There are diverse types of research methodologies that can
assist in the process of collection information and data with respect to the talent management
practices that will be required in the present research report (Khilji and Schuler, 2017). Some of
the specific methodologies that will be used by researcher in present report are discussed below:

Research Approach
Research approach is the process to evaluate the collected information in effective manner. This
approach is divided in two types that includes inductive & deductive approach.
Inductive approach: It is helping investigator in process of development of theory and not
accepting already established theory (Meng and Berger, 2018). This approach is generally used
when the researcher is willing to evaluate secondary sources of information for analyzing the
qualitative information.
Deductive approach: It is useful for evaluation of quantitative or numerical information.
Both the approaches are effective in present report deductive approach will be used. It will assist
in evaluation of quantitative and primary information that is together in the current research
report. In addition to this, it also help investigator to gain information concerning the topic which
leads to development of reliable conclusion in a timely and proper manner.
Research Strategy:
There are diverse types of study strategies that can be adopted in a research work. It include
survey strategy, action research, case study method. All are very helpful in the process of
collection of information (Cappelli and Keller, 2017). In the present research work there will be
use of survey strategy that is based on adoption of questionnaire in order to have sufficient
information base.
Research Tools;
There are different data collection method that have to be used by researcher for the purpose of
having sufficient information (Lawler, 2017). There are two basic method that includes primary
data collection method & secondary data collection method.
Primary data collection method: It is regarded as the method in which first hand information will
be used by researcher.
Secondary data collection method: In this method the information is focused on using of data
from published sources (Turner, 2017). It interlude information that already exists that is
information is collected from articles, journal, books, magazines, newspapers and other existing
sources.
Both the methods of data collection are used. For having adequate primary data,
questionnaire will be developing as it helps in having proper information related to topic. On the

other hand, the view point of various authors is undertaken as it assists to know about research
topic from different people and draw reliable and effective conclusion.
Sampling;
Sampling is regarded as the process of selecting specific sample from the whole target segment
of population. It is not feasible to select whole population range (Ghanbari, Khorvash and
Askari, 2021). So researcher has to use a specific sample to analyze the view points of
respondents.
Identifying Population and Research Site;
Population: The population will include the employees who are working in TESCO.
Research site: It will include the online available articles, books, journal sources in order to have
the required base of information for the purpose of having sufficient information base. All this
resources are used to gather deep knowledge about topic which further help in completion of
study on time period.
Sampling Strategy:
There are two sampling strategies that include probability sampling & non probability sampling.
Probability sampling is the method that assist in selection of respondents without having specific
criteria and non probability sampling is regarded as method that will help in the process of
selection of respondents (Cascio and Aguinis, 2018). In the present study, random sampling s
taken into consideration. The 40 employees of Tesco is selected as respondents and the main
reason to choose them as participants is it they are aware about policies and ground working of
company because to which they ate able to provide more information to researcher. This help
researcher to attain valid and reliable results in an effective manner.
TASK 2
P3 Primary and secondary research using appropriate methods
There are some of the appropriate methods that are to be used by researcher in present scenario
for conducting primary and secondary research work. Such methods are mentioned below:
Cost: It is important for researcher that each of the activity in research work is timely and
properly conducted, for this purpose there will be need of 1400 pounds,. This amount will be
needed for completion of research work in systematic manner.

Accessibility: In present research work the pruimatry form of information is accessible as the
information is collected by use of questionnaire from the identified target segment of
respondents. Apart from this secondary sources of information is accessible by focus on online
available sources by use of journal articles, books and other publications. All this information
will be accessible through various online mode.
Ethical consideration: In present research work there are some of the ethical aspects that are to
be considered which includes data protection, informed consent from the participants. All these
main principles have to properly adhered by the researcher so that it is ensured that data collected
is ethically correct.
P4 Appropriate analytical tools, analyze research findings and data.
Theme 1: Knowledge about talent-management
Q1) Do you posses basic idea about the concept of talent management? Frequency
Yes 40
No 0
Theme 2: Different approaches of talent management
40
Yes
No

Q2) What are various approaches that are to be adopted talent
management in hospitality sector?
Frequency
a) Development of job description 4
b) Assessment of performance 10
c) Offering required level of compensation 13
d) On the job training program 13
Theme 3: Different approaches of talent management
Q3) What is the overall value of process of talent management in
enhancing productivity for TESCO?
Frequency
a) Attraction of competent talent 14
b) Improvement of level of business performance 10
c) Higher satisfaction level of employees 16
4
10
13
13 a) Development of job
description
b) Assessment of
performance
c) Offering required
level of compensation
d) On the job training
program