Importance of Talent Management in Hospitality: Hilton Case Study

This research proposal investigates the significance of talent management within the hospitality sector, employing a case study approach centered on the Hilton Hotel. The introduction establishes the importance of talent management for business growth and competitive advantage, highlighting its role in employee development, retention, and innovation. The problem statement identifies challenges such as high employee turnover and the need for innovation in the face of changing customer expectations. The research aims to analyze the impact of talent management on the growth of the hospitality industry, with specific objectives to understand industry views, study talent management approaches at Hilton, and evaluate related challenges. The literature review explores existing research on talent management, emphasizing its role in human capital, employee retention, and innovation. The methodology outlines the research philosophy, approach, design, and data collection methods, including the use of interviews with managers. Ethical considerations are also addressed, ensuring the protection of research participants, confidentiality, and the avoidance of any deceptive practices. The proposal concludes with a list of references used to support the research.

Research
proposal

Table of Contents
Introduction..................................................................................................................................3
Problem statement........................................................................................................................3
Rationale......................................................................................................................................4
Aim..............................................................................................................................................4
Research questions.......................................................................................................................4
Literature review..........................................................................................................................4
Research methodology.................................................................................................................5
Ethical consideration....................................................................................................................7
REFERENCES................................................................................................................................8

Introduction
Talent management has not been identified as the simple human resource which can be
properly implemented in inhospitality industry growth and development contributing in growth
and prosperity. This help the company to have the proper commitment in order to hire, develop
and retain the highly talented and excellent employees towards hospitality industry. Talent
management plays an important role in development of business strategy which will affect the
growth of company as skilled employee has been considered as the important assets of firm.
Human talents is all about development and utilization which is driving company towards
various innovation in the developed and developing economics. These types of talents have the
acquaintance of skill that is needed to exposed by employee at time of training and development
practices of company. In the other hand there is varsity of challenges that is faced by
organization and their managers in hospitality industry in having proper recruitment. Developing
and commitment maintenance well managed and motivated employees who are focussing on
quality of services and products on order to have increase satisfaction level of customers. The
proper functioning and vitality of performance with tales management helps the company over
having proper determinations of high potentilla of employee which will have strategic fitment
over management roles which will in order helps in proper development and growth of
organisation in hospitality industry.
Problem statement
Having proper achievements of competitive advantage by the hotels with having
continuous development on terms of innovation and customer satisfaction will be ever bidding
challenge for many organizations is hospitality industry. This has been considered as the severe
issue which as been considered as the major impact in development of economy in country.
Hotel Hilton has classified as the one of best 7 stars hotel with the quality of services along with
degree of level satisfaction of employees. But the hotel is facing the immense issue of high level
of employee turnover as they are meeting the criteria of development and providing the
maximum satisfaction to employees. Due to constant change in expectation of customer along
with lack of technological changes and greater need for innovation, company is lacking behind in
having the competitive advantage and decline in profit share of company. So it has been turned
out to be important for the company to have proper development of company in order to get
competitive advantage.

Rationale
The topic for the completion of the research due to the interest as the talent management
in inhospitality industry has been there burning issues in hospitality industry. The report will be
able to have proper discussion over hotel Hilton as there is continuous challenges faced in
company to have proper implementation of talent management in employees. The company is
lacking in gaining competitive advantage along with decline in profit share.
Aim
To analyse the importance of talent management of employees in growth of
hospitality industry- A case study on hotel Hilton.
Objectives.
To understand hospitality view on order to talent management implementation.
To study the different approaches of talent management in hotel Hilton.
To evaluate different challenges faced by hotel in talent management.
Research questions.
What are the views of hospitality industry over talent management implementation?
How the different approaches of talent management of employees impacts on growth of hotel
Hilton?
What are the different challenges faced by hotel in talent management?
Literature review
Talent management has been identified as the human capital system which is there for
having leverage talent in order to have achievement from individualism and collective level of
employee capabilities. As per the view Osabiya,, (2015) the talent management is the systematic
abstraction along with identification, development, engagement, retention and deployment of
individuals who are having value to an organization, either with view of high potentials for the
future or because they are fulfilling business/operation-critical roles. On the other and the
.Mackey and Gass, (2015) contradicts that talent retention connotes the state where the workers
have their own wish as to reside for the work along with staying in organization. The author also
stated that the there should be durable relationship in order of providing the link to employees in
which they have the correspondence over the different needs of employees. On the other hand
the Kumar, (2019) contradict the purpose of talent management by stating that there is

prevention over the competent employees which can be turned out into effective manpower and
service delivery.
in another parts the innovation also help in managing proper talent management in
company in order to have proper growth in effective organization. There are level of innovation
that can be related to product, process and another intervention which are having any new
generation and discoveries as scientific level. This has been considered as the severe issue which
as been considered as the major impact in development of economy in country. Talent
management plays an important role in development of business strategy which will affect the
growth of company as skilled employee has been considered as the important assets of firm.
Human talents is all about development and utilization which is driving company towards
various innovation in the developed and developing economics. On the other hand the Fernet and
et.al., (2015).states that thee is development with talent management in the response various
changes in accordance to workplace such the labour union rise, globalization and other
outsourcing which helps in development in the rearrest battle to have proper attraction of
employees which is turning out to be priority for company. The author also stated that there is
point in talent management which bring the heavy shift in job security and level of life long
employment which turns to be long learning with employability and innovation in company.
There is addition in views as the attracting and developing the employees with having proper
guidance over optimal level of productivity which is making the organization in order to have the
proper achievement of the various variable which will have major contribution in development
growth of company in order to gain the competitive advantage and further increase in profit
sharing material. As per the views of Bresler and Stake, (2017) the company faces the various
number of challenges while having proper level of implementation of various talent management
strategies which will help in overall development of organization. The company employee are
having the barriers as resistance to change. There are ready to accept the variolous changes
which is bought in company with reference to have different level of innovation having longer
term productivity.
Research methodology
It is identification as the specific procedure and techniques to have the proper identification ,
selection and the process of analysis the information related to development of topics towards the

research. The researcher has the proper implementation of the research methodology which
haver the proper allowance of the other readers and scholars to have the critical evaluation in
overall validity and reachability of study done in regard to specific topic.
Research philosophy is termed as the belief about the phenomena with regard to which
the research has been gathered and performed. The phenomena have the proper analysis in terms
of encompass of various research philosophies of the different approached of research. The
research philosophies includes the two types of the philosophies used while doing the research is
positivist and interpretive. Positivism believes that the reality is stable and the will be observed
and described form the viewpoint of the objective. In this approach the will be use of
Interpretivism in order to have proper implementation of study which have making the
interpretations in the involvement of various studies to have proper qualitative and qualitative
analysis.
Research approach is about having the proper planning and procedure which is having
the consistent broad assumptions in orders to have the detail method of collection in data along
with analysis and interpretation. The research approach is basically two types that are inductive
and deductive one. The research will consist of the inductive approach which include the and
inductive interference and it Will create the pattern and do the conceptual framework. In this
research there will be use of inductive one which is logical process of happening the multiple
premises in order to have specific conclusion which have involvement predictionism, forecasting
and behaviour. The researcher should have proper implementation of the research approach
which have the proper allowance of scholars to have the critical evaluation in overall validity and
reliability of study done in regard to specific topic.
Research design is having the consistence of strategy which will be used as different
components of research. There will be inclusion of blue print about various data collection
method along with proper analysis. There will be certain assumption while having proper
performance which inclusion of design that is needed to be prepared. There will be the following
of research discipline which consist of proper formation by the time of having proper
implementation of research design.
Data collection is method through which proper data is collected through various matter
which make the research more effective. There are two ways of collection data that is primary

and secondary as its is an important part for research performance. In this research will be
collection of reviews of 20 managers which will have effective understanding.
Sampling is the process of statical analysis which is based on number of observations and
population as well. There will be number of respondents through which the data will be
collected. The sampling has the major dependence on the different level of population which
makes the analysis of research in more effectiveness way. It helps as lot in research as the
representative of the target population in order to have the generalizing the understanding of
various research purpose and effective and understanding. The processes of sampling include the
process in which the data would be selected and evaluated and the data would also include the
process of the sampling and the data would be evaluated effectively.
Ethical consideration
It is term as the specified as the important part of the successful development of
research. The research will not be considered are the effective research if the researcher will fill
to have achievement . The researcher should be not the added subjection of doing harm to any of
the respondent in any ways, on the other hand the researcher as should have the proper respects
over the authentication of research by maintaining the level of dignity. The protection and
privacy should be maintained along with major consents of research participants. The researcher
should have the maintenance of level of confidentiality about the data of research along with any
deception about various aims and objectives which must be avoided. Confidentiality consist of
the identifying the information must not be made available to anyone. It will ensure that the
information gathered form the report and the documents will be confidential. Anonymity is the
form of the privacy and the confidentiality will be maintained effectively. There is difficult to
achieve the confidentiality when the research would include the social research. The researcher
should be had the proper affiliation about the sources of funding which so that the further
conflicts of the interest can be patiently avoided. There should be proper avoidance of offensive,
discriminatory and the other unacceptable knowledge or language while the formulation of
questionnaire of making the interview questions. Keeping in mind all the ethical consideration in
mind the researcher will be able to have the highest level of productivity in achieving the
objective and aim of research with having proper discussion and analysis throughout the
completion of research. The processes of sampling include the process in which the data would

be selected and evaluated and the data would also include the process of the sampling and the
data would be evaluated effectively.
REFERENCES
Bresler, L. and Stake, R.E., 2017. Qualitative research methodology in music education.
In Critical Essays in Music Education (pp. 113-128). Routledge.
Fernet and et.al., 2015. Transformational leadership and optimal functioning at work: On the
mediating role of employees' perceived job characteristics and motivation. Work &
Stress, 29(1), pp.11-31.
Fiaz, M., Su, Q. and Saqib, A., 2017. Leadership styles and employees' motivation: Perspective
from an emerging economy. The Journal of Developing Areas, 51(4), pp.143-156.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Mackey, A. and Gass, S.M., 2015. Second language research: Methodology and design.
Routledge.
Osabiya, B.J., 2015. The effect of employees motivation on organizational performance. Journal
of public administration and policy research, 7(4), pp.62-75.
Serhan, and et.al., 2018. PUBLIC SECTOR EMPLOYEES’MOTIVATION: CAUSES AND
EFFECTS. PEOPLE: International Journal of Social Sciences, 4(2).
Wulansari, P. and Zahra, S.F., 2017. THE INFLUENCE OF MOTIVATION FACTORS ON
EMPLOYEE’S PERFORMANCE AT PT. TELEKOMUNIKASI INDONESIA, TBK,
TELKOM CENTRAL JAKARTA AREA. ISCLO 2017, p.199.

REFERENCES