Analyzing Talent Management: A Case Study of Hilton Hotel's Growth

This report investigates the significance of talent management in the growth of the hospitality industry, focusing on Hilton Hotel as a case study. The research includes an abstract, acknowledgement, and table of contents. The study employs both primary and secondary research methods, including a literature review and questionnaires distributed to 20 Hilton Hotel managers. Key findings reveal that the majority of managers are aware of talent management's importance, recognizing its positive impact on customer satisfaction and company reputation. The report explores various talent management strategies, challenges, and benefits. The discussion section analyzes the primary data, highlighting the importance of talent management in preparing a workforce capable of addressing business challenges. The results are presented with frequency tables and graphical representations. The conclusion and recommendations summarize the study's findings and suggest actionable strategies for enhancing talent management practices within the hotel. The report also includes a reflection and references for further study.

Unit 19 - Research
Project

ABSTRACT
The current investigation is performed to gather understanding regarding the importance
of talent management of employees within the growth of a hotel. This area holds a special
importance within an organisation due to increasing demand of customers toward getting
delightful services that are unique and provide maximum satisfaction to them. For thoroughly
studying this area, investigation is performed over Hilton hotel which is one among the to
accommodation service provider international brand. In this investigation both primary and
secondary sources taken into consideration where secondary information gathered using online
sources with the help of literature review while primary information is gathered using
questionnaire where 20 managers of hotel are taken as respondents. This study support in
determining the importance that talent management hold for a hotel and manner in which it can
be used to enhance the growth of business.

ACKNOWLEDGEMENT
First of all, I would like to thank my God who supported me at each and every phaser of
my life. After that I want to thank my mentor who guided me throughout this investigation, listen
to me patiently, check my work and resolve my queries that help me achieving the desired goal.
With the addition to this, I would like to thank the employees of Hilton hotel who
provide their valuable time and support to me for performing this investigation effectively by
providing adequate information which I required by filling up questionnaire. Without their
support this investigation won't be able to get completed in effective manner.
At the end, I want to present thanks to my family members, friends and relatives as they
provide all their love and support throughout this investigation.

Table of Contents
ABSTRACT.....................................................................................................................................2
ACKNOWLEDGEMENT...............................................................................................................3
TOPIC:- To analyse the importance of talent management of employees in growth of
hospitality industry- A case study on hotel Hilton...........................................................................5
RESULTS / FINDINGS..................................................................................................................5
DISCUSSION................................................................................................................................17
On the basis of primary data.................................................................................................17
On the basis of secondary data.............................................................................................20
CONCLUSION..............................................................................................................................21
RECOMMENDATIONS...............................................................................................................22
REFLECTION...............................................................................................................................23
REFERENCES..............................................................................................................................24

TOPIC:- To analyse the importance of talent management of employees in growth of
hospitality industry- A case study on hotel Hilton.
RESULTS / FINDINGS
Questionnaire
Q1. Are you aware about the concept of talent management in context of hospitality sector?
a) Yes
b) No
Q2. According to you, does talent management support a hotel in improving its customer
satisfaction?
a) Agree
b) Disagree
Q3. What are the major benefits that Hilton hotel will get with maintaining the talent
management effectively?
a) Improve company's reputation
b) Enhance productivity
c) Succeed over competitors
Q4. According to you, which among the following strategy is more appropriate for talent
management?
a) Job rotation
b) Training and development
c) Role design
Q5. what are the main components of talent management in context of hospitality organisation?
a) Career development
b) Talent acquisition and retention
c) Performance management
Q6. What are different approached that Hilton hotel can use for managing talent for enhancing
employees' performance?
a) Performance assessment
b) Selection process

c) Providing development opportunities
Q7. Do you think, talent management support in growth and success of a hotel?
a) Yes
b) No
Q8. As per your perception, which one is the major challenge that Hilton hotel have to face
while performing talent management practices?
a) Lack of leadership
b) Lack of employees involvement
c) Communication gap
Q9. According to you, what are major forces that attract a hotel to move toward adopting talent
management practices?
a) Changing consumer demand
b) Technological up-gradation
c) Rival actions
Q10. What initiative Hilton hotel can take in order to promote talent management among
employees?
a) Relationship management
b) Providing opportunity
c) Recognition and reward
Q11 What are several ways present in front of Hilton hotel to deal with the challenges while
talent management?
a) Effective leadership practices
b) Free flow of communication
c) Attractive compensation and reward
Frequency table
Q1. Are you aware about the concept of talent management in
context of hospitality sector?
Frequency
a) Yes 15
b) No 5

Q2. According to you, does talent management support a hotel in
improving its customer satisfaction?
Frequency
a) Agree 15
b) Disagree 5
Q3. What are the major benefits that Hilton hotel will get with
maintaining the talent management effectively?
Frequency
a) Improve company's reputation 10
b) Enhance productivity 5
c) Succeed over competitors 5
Q4. According to you, which among the following strategy is more
appropriate for talent management?
Frequency
a) Job rotation 5
b) Training and development 10
c) Role design 5
Q5. what are the main components of talent management in
context of hospitality organisation?
Frequency
a) Career development 6
b) Talent acquisition and retention 8
c) Performance management 6
Q6. What are different approached that Hilton hotel can use for
managing talent for enhancing employees' performance?
Frequency
a) Performance assessment 9
b) Selection process 4
c) Providing development opportunities 7

Q7. Do you think, talent management support in growth and
success of a hotel?
Frequency
a) Yes 15
b) No 5
Q8. As per your perception, which one is the major challenge that
Hilton hotel have to face while performing talent management
practices?
Frequency
a) Lack of leadership 10
b) Lack of employees involvement 5
c) Communication gap 5
Q9. According to you, what are major forces that attract a hotel to
move toward adopting talent management practices?
Frequency
a) Changing consumer demand 12
b) Technological up-gradation 3
c) Rival actions 5
Q10. What initiative Hilton hotel can take in order to promote
talent management among employees?
Frequency
a) Relationship management 5
b) Providing opportunity 12
c) Recognition and reward 3
Q11 What are several ways present in front of Hilton hotel to deal
with the challenges while talent management ?
Frequency
a) Effective leadership practices 10
b) Free flow of communication 5
c) Attractive compensation and reward 5

Findings:-
Q1. Are you aware about the concept of talent management in
context of hospitality sector?
Frequency
a) Yes 15
b) No 5
Q2. According to you, does talent management support a hotel in
improving its customer satisfaction?
Frequency
a) Agree 15
b) Disagree 5
a) Yes b) No
0
2
4
6
8
10
12
14
16 15
5
Frequency

Q3. What are the major benefits that Hilton hotel will get with
maintaining the talent management effectively?
Frequency
a) Improve company's reputation 10
b) Enhance productivity 5
c) Succeed over competitors 5
a) Agree b) Disagree
0
2
4
6
8
10
12
14
16 15
5
Frequency

Q4. According to you, which among the following strategy is more
appropriate for talent management?
Frequency
a) Job rotation 5
b) Training and development 10
c) Role design 5
a) Improve company's reputation
b) Enhance productivity
c) Succeed over competitors
0
1
2
3
4
5
6
7
8
9
10
10
5 5
Frequency
a) Job rotation
b) Training and development
c) Role design
0
1
2
3
4
5
6
7
8
9
10
5
10
5
Frequency

Q5. what are the main components of talent management in
context of hospitality organisation?
Frequency
a) Career development 6
b) Talent acquisition and retention 8
c) Performance management 6
Q6. What are different approached that Hilton hotel can use for
managing talent for enhancing employees' performance?
Frequency
a) Performance assessment 9
b) Selection process 4
c) Providing development opportunities 7
a) Career development
b) Talent acquisition and retention
c) Performance management
0
1
2
3
4
5
6
7
8
6
8
6
Frequency