Research Project: Talent Management Impact on HR in Hospitality Sector

This research project investigates the impact of talent management on the role of Human Resources (HR) within the hospitality sector, with a specific focus on Holliday Inn London. The study begins with a comprehensive literature review, exploring the concepts of talent management, the role of HR in this context, and the potential impacts on the sector. The research employs a quantitative approach, utilizing questionnaires distributed to 30 managers at Holliday Inn London to gather primary data. The questionnaire explores the managers' understanding of talent management, its benefits, the role of HR, key components of talent management, and the challenges faced. The collected data is analyzed using thematic analysis, presenting the frequencies of responses to each question. The report highlights key findings regarding the benefits of talent management, the crucial role of HR in attracting and retaining talent, and the challenges, such as employee turnover. Recommendations for improvement in talent management practices are also provided.

RESEARCH PROJECT

Table of Contents
TASK 1.......................................................................................................................................................3
P1 Produce research proposal..................................................................................................................3
P2 Research methods...............................................................................................................................6
TASK 2.......................................................................................................................................................6
P3 Primary and secondary research methods...........................................................................................6
P4 Analytical tools to research findings..................................................................................................8
TASK 3.....................................................................................................................................................18
P5 Communicate research outcomes.....................................................................................................18
TASK 4.....................................................................................................................................................19
P6 Reflect on effectiveness of research method.....................................................................................19
P7 Alternative research methodologies..................................................................................................19
REFERENCES..........................................................................................................................................20

TOPIC: The impact of talent management on the role HR in the hospitality sector.”
TASK 1
P1 Produce research proposal
Background of Research
Talent management is related to anticipation of the required human capital for firm and
also planning to meet with those requirements. Talent management plays a necessary role in
business strategy it is an important assets of company (Beamond, Farndale and Härtel, 2016).
Holiday inn is British Owned American hotel brand and also Subsidiary of Intercontinental Hotel
groups. It was founded in year 1952 by Kemmons Wilson. In context to hospitality sector, main
role of human resource in talent management is to hire the well educated and talented employees
which can able to serve the better services to consumers and also provide them the positive
experience so that they can loyal to company.
Rationale of Research
Present research has been taken into consideration on impact of talent management on
HR role in hospitality sector. In talent management, human resources play the vital function to
attract talents and many others. Learner can consider the new areas and even talent management
using the current research (Collings, Scullion and Caligiuri, 2018). This helps learner to
understand in detail the role of HR in talent management in hospitality sector. This study helps to
improve the skills and abilities of the researchers, so they can systematically carry out their work
without any uncertainty. This research assists a researcher in potential practice in context to
future.
Aim
To determine the impact of talent management on HR role in hospitality sector. A study
on Holliday inn London.
Objectives
• To understand concept of talent management in context to hospitality sector.

• To examine role of HR in talent management in hospitality sector.
• To analyse the impact of talent management on role of HR in hospitality sector.
Questions
 What is talent management in context to hospitality sector?
 What is the role of HR in talent management in hospitality sector?
 What is impact of talent management on role of HR in hospitality sector?
LITERATURE REVIEW
Talent management in context to hospitality sector
According to Louis Carter (2020) Talent management is commitment of an organisation
to hire from assistant and the talented employees available in job market. It is related to
anticipation of needed Human Capital for company and planning to meet with those
requirements. It is a systematic process of determining vacant job position, recruiting suitable
candidate, developing skills as well as expertise of an individual to match position and sustaining
them to attend business objectives. In hospitality sector, talent management focus on hiring the
talented staff members which can able to provide the better customer service and also serve the
better to customers so that they can get the better experience. In this industry, quality of customer
service as well as responsiveness of staff has direct impact on image of Hotel. There is need to
Hotel Executives to devise the well talent management strategies that develops culture of the
ongoing development former organization by the commitment and high performance to give the
better services in practical manner.
Role of HR in talent management in hospitality sector
On the basis of Bernadette Scott and Sheetal Revis (2020) Human resources is main part
of an organization and its main focus is on increasing the productivity of an organization. Human
resource has always concentrated on the basic steps of the talent management like hiring,
training and sustaining the skilled employees. To reach at the set objective they need dedication
high performing staff members which use customer centric approach. It is necessary for
hospitality sector to development of effective talent management. In Holiday Inn hotel, talent

management as resource to be managed on the basis of performance level or requirement of an
organization (Elegbe, 2016). The main focus of talent management in this hotel is on
identification as well as promotion of the talented staff members with their retention. Holiday
Inn hotel is looking for the Talented staff members because they are more capable as well as
protective to introduce the innovations which helps in business development and also make
improvement in quality of performance. Focus of talent management is an instrument of the
human resource by detention and also promotion of the talented staff members. As human
resource compromise necessary Assets of an organization and invest financial resources in to
training of staff members and also make improvement in their performance. Talent management
is one of the effective ways to make improvement in quality of the human resource by
employment and promotion of high qualified and talented staff members who have talent and
skills useful for Holiday Inn hotel.
Impact of talent management on role of HR in hospitality sector
As per opinion of Jennifer Nzonzo and Tsitsi Chipfuva (2020) Human resource has
always concentrated on the basic type of the talent management for an instance hiring and
training employees. Implementing better talent management needs careful planning and
understanding all the components of an organization which work in unison to drive the
outcomes. Holiday Inn hotel is incorporating the best solution to optimize key management
function so that employees, managers can focus to high value activities. Talent management
develops the positive and negative impact on role of HR in hospital sector. In context to positive
impact, talent management focuses on hiring the talented employees and also sustaining them for
long period of time. Human resource of Holiday Inn hotel contribute towards over and
perception of the hospitality organization through consumers and impact on position at market
place. Human resources helpful in improving performance level of employees and enhance their
productivity without any investment into introduction of new technologies (Gallardo Gallardo
and Thunnissen, 2016). Other than this, negative impact of sector by increasing issue of shortage
of the talented employees who can perform the hospitality sector and work in Holiday Inn hotel
to improve performance level as well as competitive position in Marketplace.

P2 Research methods
In conducting the research, it is necessary for researcher to identifying as well as
analysing the tools and techniques (Khoreva, Vaiman and Van Zalk, 2017). There are different
techniques included in research methodology given below:
Type of Investigation- Under this; there are mainly two different kinds of research
methods like qualitative and quantitative. In conducting present research, there has been
quantitative method used because it is helpful in giving the in-depth information and analysis
about the particular area.
Research philosophy- Interpretivism and positivism are two different research philosophies.
There has been positivism research philosophy used because it is based on quantitative method
and also provides the specific information (Kontoghiorghes, 2016).
Research Approach- It is related to plan and procedure that helps in carried out the research
activities effectively. In conducting present research, there has been deductive research approach
used because it measures the concepts of research quantitatively and able to generalise the
findings of investigation (Krishnan and Scullion, 2017).
Data analysis- To analyse the collected data from questionnaire, there has been thematic
analysis used and researcher make the interpretation of the collected data for analyses the
effectiveness.
Sampling- Sampling refers to process through which investigators can choose a number
of samples that are useful in a study. There is probability and non- probability methods for
choosing samples. In a research, sampling of probability is used as the samples are chosen
randomly and in a minimum period of time. 30 Holliday inn managers has been randomly
selected using random sampling method (McDonnell and et. al., 2017).
TASK 2
P3 Primary and secondary research methods
Data collection methods- It is related to collecting the information and data by using the
primary and secondary sources. To collect data from primary method, questionnaires are used as

it assists researchers without taking any extra time to provide quantitative information. There are
specific secondary sources that often gather secondary information in literature review within a
study. There are journals, libraries, newspapers, magazines, etc. all valuable tools for gathering
secondary and reliable knowledge regarding research goals in the literature review (Scullion and
et. al., 2016).
Cost, access and ethical considerations- In conducting the investigation, researcher faces the
many different issues. In some cases, they don't have money and time to successfully carry out
these activities. It is essential that the investigator should have enough cash and time to neglect
any kind of uncertainty before carrying out research activities (Tatoglu, Glaister and Demirbag,
2016).
On the other hand, it is necessary for a researcher to follow all the ethical considerations while
conducting an investigation. It should collect data by using the ethical sources. It is the
responsibility of researcher not to leak the information of respondents and also provide them
information about research outcomes (Taylor, 2018).
QUESTIONNAIRE
Name:
Age:
Gender:
Q1) Do you have understanding about talent management?
a) Yes
b) No
Q2) What are the benefits of talent management to organisation?
a) Improved On boarding Experience
b) Retain Top Talent
c) Improved Employee Experience
Q3) What is the main role of Human Resource in talent management in context to
hospitality sector?
a) Enhance the organizational efficiency
b) Career development

c) Promotion of the talent staff members
Q4) What are main components of talent management in an organisation?
a) Learning and Motivating
b) Performance Management
c) Succession Planning
Q5) What are the impact of talent management on role of HR in hospitality sector?
a) Hiring best workers with expertise
b) Increase productivity
c) Improve employees performance
Q6) What are different issues faced by Human resource of Holliday inn London in talent
management?
a) Unappealing company culture
b) Lack of leadership
c) Increased employee turnover
Q7) Does talent management provides the benefits to the hospitality sector?
a) Yes
b) No
Q8) What are the ways adopted through Holliday inn London hotel to overcome from the
talent management issues?
a) Develop policies
b) Provide training
c) Manage organisational culture
Q9) What are the different talent metrics that need to be measures through human
resource in talent management?
a) High-potential talent
b) Candidate reactions
c) Employee engagement and retention
Q10) Recommend ways to improvement in talent management in hospitality sector.
P4 Analytical tools to research findings
Data sheet

Q1) Do you have understanding about talent management? Frequency
a) Yes 27
b) No 3
Q2) What are the benefits of talent management to organisation? Frequency
a) Improved On boarding Experience 10
b) Retain Top Talent 10
c) Improved Employee Experience 10
Q3) What is the main role of Human Resource in talent management in
context to hospitality sector?
Frequency
a) Enhance the organizational efficiency 13
b) Career development 5
c) Promotion of the talent staff members 12
Q4) What are main components of talent management in an organisation? Frequency
a) Learning and Motivating 12
b) Performance Management 7
c) Succession Planning 10
Q5) What are the impact of talent management on role of HR in hospitality
sector?
Frequency
a) Hiring best workers with expertise 10
b) Increase productivity 10
c) Improve employees performance 10
Q6) What are different issues faced by Holliday inn London Human resource
in talent management?
Frequency
a) Unappealing company culture 10
b) Lack of leadership. 10
c) Increased employee turnover 10
Q7) Does talent management provides the benefits to the hospitality sector? Frequency
a) Yes 25
b) No 5
Q8) What are the ways adopted through hotel to overcome from the talent
management issues?
Frequency

a) Develop policies 12
b) Provide training 10
c) Manage organisational culture 8
Q9) What are the different talent metrics that need to be measures through
human resource in talent management?
Frequency
a) High-potential talent 10
b) Candidate reactions 10
c) Employee engagement and retention 10
THEME 1: Understanding about talent management
Q1) Do you have understanding about talent management? Frequency
a) Yes 27
b) No 3
a) Yes b) No
0
5
10
15
20
25
30
27
3
Interpretation: According to opinion of 27 respondents that they have understanding about the
talent management. Talent management is strategic human resource planning to improve the
value of Business and make this possible for organisation to reach at their set objectives. There
are the respondents which do not have information regarding the talent management.
THEME 2: Benefits of talent management

Q2) What are the benefits of talent management to organisation? Frequency
a) Improved On boarding Experience 10
b) Retain Top Talent 10
c) Improved Employee Experience 10
a) Improved On boarding
Experience b) Retain Top Talent c) Improved Employee
Experience
0
2
4
6
8
10
12
10 10 10
Interpretation: According to opinion of 10 respondents that the main benefit of talent
management is to improving on board experience. 10 respondents are agreed with sustained the
top talent employees through talent management. There are 10 remaining respondents which
agree with improving employee experience.
THEME 3: Role of Human Resource in talent management in hospitality sector
Q3) What is the main role of Human Resource in talent management
in context to hospitality sector?
Frequency
a) Enhance the organizational efficiency 13
b) Career development 5
c) Promotion of the talent staff members 12

a) Enhance the
organizational efficiency b) Career development c) Promotion of the talent
staff members
0
2
4
6
8
10
12
14 13
5
12
Interpretation: According to 13 respondents that main role of human resource in the talent
management is to increase efficiency of an organisation. There are 5 respondents which said that
human resource focus on career development of the employees at workplace. There are 12
respondents which are agreed with promotion of talented employees so that they can be
motivated.
THEME 4: Components of talent management
Q4) What are main components of talent management in an
organisation?
Frequency
a) Learning and Motivating 12
b) Performance Management 7
c) Succession Planning 10