Challenges of Managing Talent in Ritz-Carlton Hotel: A Project Report

This project report delves into the challenges of managing talent within the hospitality industry, using the Ritz-Carlton Hotel as a case study. The research begins with an introduction outlining the scope and objectives, followed by a literature review that explores the role of talent management and potential issues such as cultural variations and employee training. The project methodology, including primary and secondary research methods like questionnaires and random sampling, is detailed. A work breakdown structure and Gantt chart are used for project planning. The report includes a project management plan covering costs, scope, time, and risks. Findings are presented using appropriate tools, with recommendations for addressing talent management challenges. The project critically evaluates the management process and outcomes, reflecting on the value of the project in meeting stated objectives and supporting learning. The report also incorporates a reflection on the project's outcomes, decision-making processes, and learning experiences. The project aims to understand the role of talent management, identify challenges, and investigate strategies for improvement within the hospitality context.

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Research title:...................................................................................................................................4
Introduction......................................................................................................................................4
Background of the study..................................................................................................................4
Rationale..........................................................................................................................................5
P1: Devise project aims and objectives for a chosen scenario....................................................5
P2: Produce a project management plan that covers aspects of cost, scope, time, quality,
communication, risk and resources..............................................................................................5
Research methodology.....................................................................................................................6
P3: Produce a work breakdown structure and a Gantt Chart to provide timeframes and stages
for completion..............................................................................................................................7
M1: Produce a comprehensive project management plan, milestone schedule and project
schedule for monitoring and completing the aims and objectives of the project........................9
D1: Critically evaluate the project management process and methods applied for gathering
information and data collection...................................................................................................9
P4: Carry out small-scale research applying primary and secondary methods appropriate for
meeting project aims and objectives............................................................................................9
Literature review..............................................................................................................................9
The role of talent management in context of hospitality industry...............................................9
Several challenges or issues that might be faced by Ritz-Carlton Hotel while managing talent
at workplace...............................................................................................................................10
Ways or strategies for addressing the challenges related with talent management...................10
M2: Evaluate the accuracy and reliability of primary and secondary methods applied............11
D2: Critically evaluate and reflect on the project outcomes, the decision-making process and
changes or developments of the initial project management plan to support justification of
recommendations and learning during the project.....................................................................11
P5: Present findings and data using appropriate tools and techniques......................................11
M3: Evaluate the selection of appropriate tools and techniques for accuracy and authenticity to
support and justify recommendations........................................................................................22
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P6: Communicate appropriate recommendations as a result of findings and data analysis to
draw valid and meaningful conclusions....................................................................................22
P7: Reflect on the value of undertaking the project to meet stated objectives and own learning
and performance........................................................................................................................23
Reflection.......................................................................................................................................23
M4: Evaluate the value of the project management process to meet stated objectives and
support own learning and performance.....................................................................................23
REFERENCES..............................................................................................................................25
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Research title:
Challenges of managing talent within the hospitality industry.
Introduction
This report is focused on several tasks or actions that will aid the researcher in successfully
completing the entire study. Research topics and objectives, literature evaluation, suitable
research technique, data collection and analysis, reflection, and alternative research methods are
all examples of these tasks (Nayak, Nayak and Jena, 2020). These are the primary actions that
can assist a researcher in successfully and methodically completing a research project.
Cesar Ritz created the Ritz-Carlton Hotel in 1983, and it is one of the most prestigious hotels
in the world. Managing talent in the workplace aids a hospitality organization in achieving its
goal, establishing a great reputation, keeping top personnel, and making smarter decisions,
among other things. These are the most important benefits of talent management that a firm may
have while managing talent in the hotel industry (Syed and Tariq, 2017). Aside from that, there
are a variety of problems or concerns that might arise while managing talent in the workplace.
These include cultural variations among employees, proper training for workers, and a good
management-employee relationship, among other things. These are the
Background of the study
Talent management is not just the supervision of people in an organization; it is also the
process for identifying, encouraging, hiring, developing, sustaining, and keeping top talents for
the Ritz-Carlton Hotel's effective operations. In the hotel industry, strategic planning plays a
variety of roles in enhancing corporate operations, including helping customers feel qualified,
committed, and interested, allowing them to work towards to the organization's long ambitions.
It assists a company in enhancing customer happiness while also promoting business success.
Besides, there are a number of obstacles that must be overcome (Aguinis, 2019). This research is
conducted in order to know what are the different ways by which a company can increase talent
management strategies within a hotel.
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Rationale
The present initiative is around talent management. The major goal of this research is to
discover numerous talent management problems that hospitality organizations confront in the
workplace. In order to overcome these obstacles, the researcher intends to examine a variety of
successful strategies that hotel managers might employ. This is the researcher's primary and
fundamental goal in conducting this inquiry. Additionally, the researcher's own motivation for
conducting this study is to improve their own leadership abilities, organizational skills, and
critical thinking in order to perform more successful research.
P1: Devise project aims and objectives for a chosen scenario.
Aim
“To find out several challenges that are confronted by hospitality industry in management of
talent at workplace. Study on Ritz-Carlton Hotel.
Objectives
• To understand about role of talent management in context of hospitality industry.
• To determine several challenges or issues that might be faced by Ritz-Carlton Hotel
while managing talent at workplace.
• To investigate various ways or strategies for addressing the challenges related with talent
management.
Research Questions
• What are major roles associated to talent management within hospitality industry?
• What are numerous challenges or issues that might be confronted by Ritz-Carlton Hotel
while managing talent at workplace?
• What are main ways addition to strategies that can assist in addressing challenges of
talent management?
P2: Produce a project management plan that covers aspects of cost, scope, time, quality,
communication, risk and resources.
Costs: This is a crucial and vital aspect that researchers will need in order to conduct systematic
primary and secondary research (Jooss, McDonnell and Burbach, 2019). Both forms of study
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will necessitate a significant financial investment on the part of the researcher. It will assist them
in completing each project job in a methodical and efficient manner.
Another important aspect of the study is access, which aids the researcher in gathering primary
and secondary material on the subject (Dubey and Gunasekaran, 2015). The researcher will need
access to the firm to obtain data from the personnel in order to acquire primary data. Within the
scope of an inquiry, research has complete access to the data sources chosen.
Research methodology
Research is a methodical procedure that aids researchers in gathering data on a certain topic of
study (Collings, Scullion and Caligiuri, 2018). There are a few primary and secondary research
methodologies and methods that will be discussed below:
Methodology for the study: There are two approaches of primary method that are named
as Inductive addition to deductive approach. In context to inductive approach, it is about
developing a theory or model of working (Popple, 2015). However, deductive approach is all
about resting exiting theory. Through these approaches, an investigator analyses qualitative
together with quantitative data. Present study looks towards quantitative research in which
researcher focuses on using deductive technique to analyse quantitative data as it saves time as
well as other resources. As per existing study, inductive method is not effective since it is
completely qualitative.
Primary and secondary data: In a study, there are two forms for collecting data which
assist researchers to gather qualitative and quantitative data. In primary data, the use of
questionnaires aids the researcher in assembling quantitative information or data. Secondary
research, in contrary, helps researchers in gathering data which is already collected by others
from ample number of sources, like, books, periodicals as well as articles. As per to the findings
of the current study, a questionnaire will be utilized to obtain accurate data from respondents
(Banks, 2017).
Probability and non-probability sampling are two sampling strategies that help investigators
to determine sample size for the research (Spence and Hyams-Ssekasi, 2015). In context to
present study, probability sampling was used to determine sample size since it aids in sample
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selection on a random basis while also requiring the least amount of time and resources from the
investigator. A total of 40 Ritz-Carlton Hotel managers will be chosen via random sampling.
P3: Produce a work breakdown structure and a Gantt Chart to provide timeframes and stages for
completion.
Gantt chart is an excellent time management tool that will be utilized by the researcher to
manage the time for each task (Newell, 2015). These actions are shown graphically.
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M1: Produce a comprehensive project management plan, milestone schedule and project
schedule for monitoring and completing the aims and objectives of the project.
Project Management Plan (PMP)
Cost- 100 pounds are taken as gathering and collecting data about talent management and
50000 Euros are used for conducting whole project.
Scope- This determine about scope of research for assigned topic which helps in future
time period.
Time- Researcher takes 3 weeks to complete given work.
Quality- Researcher has to keep all relevant data and information confidential for avoidance
of fraudulent activities in research.
Communication- Here, researcher has used both written as well as oral communication for
collecting data from respondents regarding assigned topic in appropriate manner.
Risk- In completing this project, there are different risk factors associated with unskilled
staffs, lack of equality among members, lack of motivation, lack of utilisation of resources, etc.
D1: Critically evaluate the project management process and methods applied for gathering
information and data collection
The project management plan component are used for identifying resources needed for
conducting research work. From researcher point of view, it is related with accurate sources,
time, pen, appropriate response from respondents and in context of organisation they require
resources like skilled employees, data, sources, tools and many more.
P4: Carry out small-scale research applying primary and secondary methods appropriate for
meeting project aims and objectives
Literature review
The role of talent management in context of hospitality industry
Kontoghiorghes (2016) define talent management is the practice of finding, maintaining,
creating, and keeping the best and brightest employees in the hospitality sector. In fact, talent
management is critical in the business world since it aids in the enhancement of an operating
value. Within the hospitality industry, talent management plays a variety of roles, including
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attracting skilled employees, increasing employee motivation, ensuring continuous coverage of
critical roles, improving employee performance, engaging the workforce, retaining the most
skilled workers, improving business performance, and increasing customer’s satisfaction. It is the
most important responsibilities.
Several challenges or issues that might be faced by Ritz-Carlton Hotel while managing talent at
workplace
According to Chung and D’Annunzio-Green (2018), each Manager makes various efforts
in performing business duties inside an organization. The concept of product development is
highlighted as an important activity that is carried out by the human resource department. While
doing so on a continuous basis, the Human resources encounters a variety of problems related to
personnel management.
Cultural variations in employment, optimum integration amongst government and
workforce, providing sufficient training to staff, and so on is one of the key obstacles or
challenges that are largely encountered when creating digital marketing operations (Brunton and
Mackintosh, 2017). These are the most significant and typical problems faced by the Ritz-
Carlton Hotel. It has been observed that there are various numbers of workers who work together
and must come from varied cultural backgrounds. As a result, it has become a big concern for the
hotel's administrator, who is having difficulties communicating with the employees and
analysing their areas of competence. As a result, managing talent with employees from many
cultures becomes a big challenge for human resource managers.
Ways or strategies for addressing the challenges related with talent management
According to the views of Khilji and Schuler (2017), These are effective and practical
methods that contribute to the growth of talent management with a lower risk of issues. In
addition, because they communicate with one another on a regular basis, such methods help to
build strong relationships between the organization and its employees. As a result, it is
reasonable to assume that by adopting these practices, Ritz-Carlton Hotel will be able to decrease
difficulties related to personnel acquisition and regulate company operational efficiency or
profitability more effectively.
These include cultural variations among employees, providing enough training to
employees, and establishing a good working relationship between administration and employees,
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among other things. All of these issues have a detrimental influence on the hotel industry's
business performance and growth (Gebbels, Pantelidis and Goss-Turner, 2019). To solve these
issues, companies should employ strategies such as open communication, the establishment of an
effective personnel management plan, and the adoption of an inclusive and welcoming working
environment. These methods assist a company in reducing the problems that come with talent
management.
M2: Evaluate the accuracy and reliability of primary and secondary methods applied
Literature review is used which includes viewpoint of different authors. In context of
primary research, first-hand information is collected through respondents. These collected data
are authentic and reliable as they have provided valid data about the project topic.
D2: Critically evaluate and reflect on the project outcomes, the decision-making process and
changes or developments of the initial project management plan to support justification of
recommendations and learning during the project
By carrying out this inquiry, I will be able to improve my research abilities, which will
result in the methodical completion of the entire research project. This study aided me in
broadening my knowledge and understanding of talent management and its importance in
organizations. Apart from that, while conducting my research, I was confronted with a number of
constraints, including a lack of time, money, and unethical and inappropriate behavior on the part
of respondents, to name a few. All of these are significant difficulties or challenges that I
encountered while performing my research.
P5: Present findings and data using appropriate tools and techniques.
Data collection and analysis
Frequency distribution analysis
Q1) Are you having any type of knowledge about the concept of talent
management?
Frequency
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a) Yes 30
b) No 10
Q2) Out of the following, which HR role impacts upon talent management the
most?
Frequency
a) Hiring the right people 16
b) Developing strong management policies 14
c) Designing integrated underlying systems 10
Q3) Which initiative is taken by Ritz-Carlton Hotel for personal development of
employees?
Frequency
a) Maintaining identity of individual 13
b) Training as well as development 10
c) Recognition along with reward 17
Q4) According to you, which is benefit that this hotel has by implementing
effective talent management?
Frequency
a) Strengthens human capital structure of company 18
b) Effective decision making 12
c) Building strong brand image 10
Q5) What is the best advantage for Ritz-Carlton Hotel for retaining top talent at
workplace?
Frequency
a) Encouragement of flexibility 15
b) Provide the right benefits 15
c) Create more on-the-job opportunities 10
Q6) Are you satisfy with benefits provided by Ritz-Carlton Hotel for retaining
you at workplace?
Frequency
a) Strongly agree 15
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