Research Project: Talent Management and Innovative Work Practices

This research project investigates the need for innovative work practices in the hospitality industry to achieve a strategic approach to talent management. The study employs both primary and secondary research methods, including questionnaires distributed to managers at InterContinental Hotel, and utilizes content analysis for data analysis. The research explores the role of talent management, new working methods, and talent management initiatives. Findings reveal that talent management is crucial for the hospitality industry's success, supporting brand image, employee retention, and motivation. The analysis also identifies challenges such as lack of diversity and the need for digital expertise, and suggests strategies for overcoming these challenges. The report concludes with reflections on research methodologies and lessons learned, offering valuable insights for the hospitality sector.

RESEARCH PROJECT
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Title..................................................................................................................................................3
LO2..................................................................................................................................................3
P3: Primary as well as secondary research applying suitable methods.......................................3
P4. Analytical technique to analyse research findings as well as data........................................6
LO3................................................................................................................................................13
P5: Research outcomes or results in an suitable way................................................................13
LO4................................................................................................................................................14
P6 Reflect on the use of research methods................................................................................14
P7. Alternative research methodologies and lessons learnt in view of the outcomes...............15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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Title
“The need for new and innovative ways of working within hospitality industry to achieve a
strategic approach to talent management”.
LO2
P3: Primary as well as secondary research applying suitable methods
There are certain methods that will be require by researcher for doing primary and
secondary information in systematic manner. These methods are explained as below:
Research philosophy: It is known as the best methodology obtained by researcher to assess
the cumulative information gathered such that useful findings can be attained effectively.
Positivism and interpretivisim are two main forms of research philosophy that researcher
frequently use. According to the current study, positivism philosophy will be applied because it
facilitate in collecting and analysing of quantitative information (Beck and et. al., 2019).
Research Approach: This part of the methodology helps researcher in analisation of
information in qualitative as well as in quantitative form. Inductive and deductive are two forms
of research approach that plays important role in analisation of quantitative or qualitative data.
Within a research, deductive type of research approach would be applied as it assist investigator
in gathering of data or information in quantitative form. As comparison to inductive approach,
deductive approach is more useful as it not consume maximum time as well as capital of
investigator.
Data collection: To gather data about the specific area of study, there are two options
available for researcher which is primary and secondary (Brown and Rhoades, 2019).
Questionnaire is use for collecting primary information and books, magazines, articles etc.
sources will apply for gathering secondary data. Within a research, primary and secondary
sources of data collection will be used. One of the main advantage of using primary and
secondary sources is it provides reliable and in-depth information regarding the gender equality
and its significance on performance of company.
Questionnaire
Q1) Do you think that talent management facilitate to the hospitality industry in its success?
a) Yes
b) No
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Q2) As per your opinion, innovative ways of working support hospitality industry in
accomplishment of strategic approach for managing talent?
a) Agree
b) Disagree
Q3) What is the role of talent management in your organisation?
a) Recruit top talent
b) Retain high-performing employees
c) Motivate employees
Q4) According to you, what is the need of implementing new practices of employees working to
attain a strategic approach to talent management within InterContinental Hotel?
a) Increasing brand image
b) Effective working culture
c) Increasing productivity
d) Effective execution of business operation
Q5) What are new and innovative ways of developing employee working within InterContinental
Hotel?
a) Creating internal talent pool,
b) Clear communication,
c) Respond to guest feedback
d) Suitable training session
Q6) What is the main talent management initiatives that helps InterContinental Hotel in
improvement of its success?
a) Training and development
b) Recognition and reward
c) Maintaining individual identity
Q7) What are the advantages of talent management for employees of InterContinental Hotel?
a) Enhance personal skills
b) Boost up confidence
c) Achieve job satisfaction
Q8) What are the major challenges of talent management facing by InterContinental Hotel?
a) Lack of diversity
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b) Need for digital expertise
c) Competition for talent
Q9 What ways that could be require to implement by InterContinental Hotel for overcoming
challenges associated with management of talent at workplace?
a) Development of clear job description
b) Opportunities for continuous improvement
c) Provide on-going coaching
Q10) Provide any suggestions to InterContinental Hotel in retention of top talent at workplace.
Sampling: This is a useful methodology that helps investigator in selection of sample size from
entire population. There are two techniques of sampling which named are probability and non-
probability (Gray, 2019). For choosing sample size within a research, probability sampling will
be followed. Through probability sampling 40 managers of InterContinental Hotel will be
selected on random basis. Main reason for applying such type of sampling as it not takes more
time as well as capital of investigator. Non probability sampling is not appropriate according to
the current study because it take maximum resources of investigator or company.
Cost, access and ethical issues: In order to execute primary and secondary research,
research require appropriate amount of cost. Researcher also has full access to gather primary
data from the managers of InterContinental Hotel. Along with this, there is several numbers of
ethical issues faced by researcher by doing this researcher (Johnson and Christensen, 2019).
These issues are objectivity, carefulness, legality, confidentiality, openness, respect for
intellectual property, responsible publication, honesty and integrity etc. These are considering
main issues that have direct impact on researcher while doing this study. In order to deal with
these issues, researcher must follow each principle of research ethics such as informed consent,
autonomy, beneficence etc. These principles will support investigator in completion of full
project ethically and effectively.
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P4. Analytical technique to analyse research findings as well as data
Content analysis will be used by researcher for analysis quantitative data regarding the
topic (Kumar, 2019). There is requirement of following some steps which are creating frequency
table, developing effective graphs and interpreting data in accurate manner. these steps will be
described as below:
Frequency table
Q1) Do you think that talent management facilitate to the hospitality industry in
its success?
Frequency
a) Yes 30
b) No 10
Q2) As per your opinion, innovative ways of working support hospitality
industry in accomplishment of strategic approach for managing talent?
Frequency
a) Agree 25
b) Disagree 15
Q3) What is the role of talent management in your organisation? Frequency
a) Recruit top talent 16
b) Retain high-performing employees 14
c) Motivate employees 10
Q4) According to you, what is the need of implementing new practices of
employees working to attain a strategic approach to talent management within
InterContinental Hotel?
Frequency
a) Increasing brand image 10
b) Effective working culture 10
c) Increasing productivity 10
d) Effective execution of business operation 10
Q5) What are new and innovative ways of developing employee working within
InterContinental Hotel?
Frequency
a) Creating internal talent pool, 13
b) Clear communication, 10
c) Respond to guest feedback 8
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d) Suitable training session 9
Q6) What is the main talent management initiatives that helps InterContinental
Hotel in improvement of its success?
Frequency
a) Training and development 16
b) Recognition and reward 10
c) Maintaining individual identity 14
Q7) What are the advantages of talent management for employees of
InterContinental Hotel?
Frequency
a) Enhance personal skills 13
b) Boost up confidence 17
c) Achieve job satisfaction 10
Q8) What are the major challenges of talent management facing by
InterContinental Hotel?
Frequency
a) Lack of diversity 16
b) Need for digital expertise 14
c) Competition for talent 10
Q9 What ways that could be require to implement by InterContinental Hotel for
overcoming challenges associated with management of talent at workplace?
Frequency
a) Development of clear job description 17
b) Opportunities for continuous improvement 13
c) Provide on-going coaching 10
Theme 1: Talent management facilitate to the hospitality industry in its success
Q1) Do you think that talent management facilitate to the hospitality industry in
its success?
Frequency
c) Yes 30
d) No 10
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Interpretation: Majority of participants have idea as management of talent helped
hospitality organisation in its success and growth. There are different benefits of managing talent
at workplace for organisation such as accomplishment of vision, succeed over competitors, better
decision making, build up company’s reputation, retaining finest talent and many other. These
are main benefits that support an organisation in enhancement of its success and growth. Rest of
the respondents not have any kind of knowledge regarding the same.
Theme 2: Innovative ways of working support hospitality industry in accomplishment of
strategic approach for managing talent
Q2) As per your opinion, innovative ways of working support hospitality
industry in accomplishment of strategic approach for managing talent?
Frequency
c) Agree 25
d) Disagree 15
Interpretation: 25 out of 40respndents are agreed as new way of working assist an
enterprise in attainment of strategic approach to talent management. Remaining 15 participants
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nor agreed about the same concept. Therefore most of the respondents are agreed because they
have idea about the innovative ways of working and its importance in the organisation.
Theme 3: Role of talent management in hospitality industry
Q3) What is the role of talent management in your organisation? Frequency
d) Recruit top talent 16
e) Retain high-performing employees 14
f) Motivate employees 10
Interpretation: Talent management within hospitality organisations plays an important
and significant role in improving brand image of company. There are various roles played by
talent management in the organisation such as recruiting top talent, retaining high-performing
employees and motivating workers. These are main roles played by talent management in the
workplace of hospitality organisation. As these roles turn to support business in enhancement of
its brand image and goodwill in market.
Theme 4: Need of implementing new practices of employees working
Q4) According to you, what is the need of implementing new practices of
employees working to attain a strategic approach to talent management within
InterContinental Hotel?
Frequency
e) Increasing brand image 10
f) Effective working culture 10
g) Increasing productivity 10
h) Effective execution of business operation 10
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Interpretation: In InterContinental Hotel, there is requirement of new and innovative
working because it facilitates in increasing productivity level, increasing brand image and many
other. Company also wants to implement innovative working at workplace because it support
them in development of effective working culture and execution of business operations in
systematic manner.
Theme 5: New and innovative ways of developing employee working
Q5) What are new and innovative ways of developing employee working within
InterContinental Hotel?
Frequency
e) Creating internal talent pool, 13
f) Clear communication, 10
g) Respond to guest feedback 8
h) Suitable training session 9
Interpretation: There are various new and unique ways of developing employee working
in InterContinental Hotel. These are clear communication, suitable training section, respond to
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gust feedback and creating internal talent pool. These ways support workers to do creativity and
innovative work and achieve long term goals and objectives of an organisation in given time
period.
Theme 6: Talent management initiatives
Q6) What is the main talent management initiatives that helps InterContinental
Hotel in improvement of its success?
Frequency
d) Training and development 16
e) Recognition and reward 10
f) Maintaining individual identity 14
Interpretation: There are various number of talent management initiatives such as
recognition and reward, maintaining individual identity, training and development etc. These are
major initiatives of managing talent at workplace. This will assist hospitality organisation in
improvement of success and performance level at marketplace.
Theme 7: Benefits of talent management for employees
Q7) What are the advantages of talent management for employees of
InterContinental Hotel?
Frequency
d) Enhance personal skills 13
e) Boost up confidence 17
f) Achieve job satisfaction 10
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Interpretation: Talent management at workplace plays an important and effective role by
increasing employees moral and trust towards business. There are number of advantages of talent
management for workers including achieved job satisfaction, boost up confidence and enhanced
person skills. For this, majority of respondents think as management of talent support an
employees by boosting their confidence at workplace.
Theme 8: Major challenges of talent management
Q8) What are the major challenges of talent management facing by
InterContinental Hotel?
Frequency
d) Lack of diversity 16
e) Need for digital expertise 14
f) Competition for talent 10
Interpretation: There are various challenges faced by hospitality enterprise while
managing top talent at workplace. These are need for digital expertise, competition for talent and
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