Analyzing Talent Management's Impact on HR Functions at Checkout.com

This report investigates the impact of talent management on the role of HR, focusing on Checkout.com as a case study. The research aims to analyze how talent management processes affect HR functions, understanding the core concepts of talent management, evaluating its impact on HR within Checkout.com, and identifying challenges faced by the HR department during implementation. The methodology employs a deductive approach, utilizing a mixed-methods research design with both primary (questionnaires from 20 Checkout.com employees) and secondary data collection (literature review). The research explores various facets of talent management, including employee attraction, retention, and engagement, and assesses how these activities influence HR's responsibilities in areas such as performance management, recruitment, organizational strategy, and leadership development. Key issues identified include embracing change, building a culture of continuous learning, managing diversity, and addressing employee turnover. The report concludes with recommendations for Checkout.com to enhance their talent management strategies, improve employee satisfaction, and ensure long-term organizational sustainability.

Unit 11 Research Project
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TITLE: “The impact of talent management on the role of HR”......................................................3
INTRODUCTION ..........................................................................................................................4
Background of research...............................................................................................................4
Research aim...............................................................................................................................4
Research objectives.....................................................................................................................4
Research questions......................................................................................................................4
Significance of research..............................................................................................................4
LITERATURE REVIEW................................................................................................................5
RESEARCH METHODOLOGY.....................................................................................................7
Research Philosophy...................................................................................................................7
Research Approach.....................................................................................................................7
Research Method.........................................................................................................................8
Sources of Data Collection..........................................................................................................8
Sampling Method........................................................................................................................9
Cost effective and Time Frames...............................................................................................11
Ethical Consideration................................................................................................................11
DATA COLLECTION AND ANALYSIS....................................................................................12
Data analysis.............................................................................................................................12
Data interpretation.....................................................................................................................13
RESEARCH OUTCOMES............................................................................................................19
CONCLUSION AND RECOMMENDATIONS .........................................................................20
Conclusion.................................................................................................................................20
Recommendations.....................................................................................................................20
REFLECTION AND RECOMMENDATION FOR ALTERNATE RESEARCH
METHODOLOGY........................................................................................................................21
REFERENCES .............................................................................................................................22
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TITLE: “ The impact of talent management on the role of HR”
INTRODUCTION
Background of research
Talent management is a important concept for an organisation through which they attract,
manage, retain and guide employees towards the accomplishment of organisational objectives
(Zhang, 2021). Talent management allow company to enhance employee job satisfaction level
through which company can retain them for long time period. Checkout.com is a small-scale
organisation which is performing their business roles and responsibilities in effective manner.
Present study is conducted on the topic of the contact of talent management on the function of
HR. Mentioned below aims and objectives of research is stated
Research aim
“To analyse the impact of talent management process on the role and functions of human
resource”. A study on checkout.com
Research objectives
 To understand the basic concept of talent-management
 To evaluate the impact of talent management on role of HR in Checkout.com
 To analyze issues face by HR department of checkout.com in the course of implementing
the process of talent-management
Research questions
 What is the basic concept of talent-management?
 What is the impact of talent management on role of HR in Checkout.com?
 What are various issues face by HR department of checkout.com in the course of
implementing the process of talent-management?
Significance of research
This examination is critical as it upholds investigator in apprehension the idea of talent
management in a suitable manner and acquiring profound bits of knowledge on the subject. Also,
by the assistance of this exploration examination, the investigator can decide component that
make the ramifications of correspondence and variety pivotal for organization and the pattern in
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procedures that an association can embracing to foster balance and variety in working
environment. By the assistance of the investigation, the organization will ready to keep up with
balance and variety adequately. It is likewise huge for scholastic reason as it will uphold
researchers to complete further examination by acceptive this report as a base.
LITERATURE REVIEW
Basic concept of talent-management
As per the view point of Ando, 2021 talent management is defined as a procedure in
which activities incidental to attracting, selecting and retaining of employees is being done
within HR department with an aim to strengthen organisation workforce stability. Talent
management mainly include operations related to planning, employee engagement, learning and
development, success and retention, performance management, recruiting and on boarding. The
main purpose of talent management is to identify, select and hold talented and skilled individuals
within an organisation. Talent management is an efficient strategic process that allow HR
department to look forward in order to understand organisation workforce need. Talent
management plays important role for every organisation irrespective of their sector and size, as
employees are most important asset of an organisation (Dong and Zhou, 2021). Thus, talent
management facilitate company to make employees feel engaged and motivate and that provide
them significant direction to accomplish organisational goals while assuring higher consumer
satisfaction and organisation performance. Furthermore, it has been underlined that talent
management is a constant procedure that facilitate HR manager to involve in the process of
attracting and retaining talented skills and high-quality employees and further provide them
continuous motivation in order to maximize their performance. Main aim behind this is to
increase workforce productivity through which company can ensure long-term sustainability and
higher profitability in respective industrial sector.
Impact of talent management on role of HR in Checkout.com
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As per the view point of Furnham, 2021 talent management plays crucial role for any
organisation irrespective of their size and scope. It is also having significant impact upon the role
of HR manager in an organisation, as HR manager have roles and responsibilities to attract,
engage and retain employees for a longer period of time while maintaining different aspects
during employee life cycle. It has been evaluated that human resource department is playing key
aspect within an organisation in which process related to managing employee and their talent is
being conducted. It has been identified that human resource effectively works closely with the
senior management and CEO in order to make sure that company is committed towards talent
management (Yadav and Hazarika, 2021). Being talent management facilitator HR effectively
pays closer attention to the manner in which organisational culture supports talent. HR is having
key responsibility to manage and develop proactive as well as integrated strategy approach for
talent management. They are required to emphasize upon all the areas in order to make sure that
organisation is encouraging talent management (Huvanandana, 2021). Furthermore, it has been
evaluated that HR of Checkout.com address four different types of talent management activities
which is performance management, recruitment, organisational strategy and leadership
development. Talent management is having major impact on the role of HR through which HR
can significantly enhance employee’s performance and can fulfil company talent requirement.
This is significantly aid organisation to assure higher growth and development in industry.
Various issues face by HR department of checkout.com in the course of implementing the
process of talent-management
According to the view point of Kataria, 2021 Talent management is a uninterrupted process
in which HR department engages in the strategic procedure to attract, motivate, guide and retain
talented and skilled employees within organisation. In addition to this, there are different type of
talent management roles and responsibilities need it to be performed by HR department within
company. However, in this process there are number of issues faced by HR department of
respective organisation during the process of implementing talent management (Vardarlier and
Ozsahin, 2021). These issues do not only affect HR department ability to attract talent but also
affect organisational productivity. In relation to this it has been identified that the major issue
which is affecting HR department of company is, embracing change with open minded, as
respective organisation is performing their operations in small and medium scale sector in which
change can lead towards number of factors that can affect other operations of company
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(Kerdpitak, 2021). In addition to this another challenge which HR department is related to,
building a culture of continuous learning. Furthermore, it has been identified that diversity is also
creating issues in front of HR department which affects their ability to manage talent. Along with
it has been determined that higher number of employee turnover is leading towards wastage of
organisational resources. It is also a major issue which is facing by HR department of the
Checkout.com. However in this it is essential for company HR department to effectively take
advantage of different strategies in order to manage talent in effective manner while overcoming
the issues.
RESEARCH METHODOLOGY
Research Philosophy
It determines the criteria within which information and data is being collected. In addition
to this, it includes effective elements which is essential and useful to conduct research in
appropriate manner.
Positivism: It is a nature of exploration where the investigator is engaged towards the
anticipating of information results that is fundamental for research objective (Lamichhane,
2021). In addition to this, it is also termed as scientific method as it examines technique impact
to the investigator’s attribute.
Interpretivism: As per this philosophy of research which it concerned the gathering of
information determination in significant expense brought about where it gives the definite
highlighted of information data
In the research philosophy there is utilization of positivism method to distinguished right
suppositions of information according to its results through resolved the examination objective
while Interpretivism is not being undertaken by researcher where it will give the advanced
highlighted of information data which is not significant.
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Research Approach
This mainly demonstrate proper structured of process that researcher undertakes in order
to evaluate different types of assumptions (Qassas and Areiqat, 2021). There are mainly two
forms of research approach which is defined below:
Deductive: Through this interaction of approach, it produces the think hypothesis which assesses
the theory to estimating of information data inside the presence of speculation.
Inductive: In this phase of approaching just resolved the fresh ideal age of hypothesis that
crushed with information and creates the more consistent arrangement of supposition from
numerous points of view alongside consented to better form of research conclusion.
In order to conduct present research, there is usage of Deductive approach for assortment
the data about information and analyze from the speculation factor which designate in research
perspective while Inductive methodology is not working with in light of the fact that it
essentially acquires new arrangement of information that not feature the objective of research.
Research Method
It is mainly a systematic plan that allow researcher to analyze objectives of research and
acquire data and information in effective manner.
Qualitative Method: Through this strategy it is fundamentally started by the investigator to
assess the information assortment in the development of theoretical data investigation to
estimated respondent conduct of assortment of investigator’s perspectives.
Quantitative Method: As indicated by this method of research the scientist investigator
assembled the information data in numeric development way. To checked the respondent
conduct in context of questionnaire factor.
As the above research technique, to conduct present research researcher undertake use of
mixed methodology in which utilization of two or more methods as a combination of qualitative
or quantitative methodology of research is being undertaken.
Sources of Data Collection
It includes data collection methods through which investigator acquire appropriate data
and information to accomplish research objectives. There are two types of data collection method
which is defined below:
Primary Source: It is a form of data collection source in which researcher undertake use of
fresh or first-hand information (Raja, 2021). It is one of the most effective manner through which
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researcher can acquire appropriate and effective information and data to conduct research. It
includes methods like group discussion, researcher interview, feedback, survey polls and more.
Secondary Source: Based on this kind of information assembled source is essentially feature
about the information preexistence and gathered somebody's different information. It has been
evaluated that secondary source is one of the adaptable wellsprings of information collection that
include methods like online website, document, books, literature and more.
To conduct existing research, there is utilization of both primary as well as secondary
data collection performing is being undertaken by researcher. Main aim behind this is to conduct
research which efficient information’s and data. In terms with primary data collection method
investigator use questionnaire while in secondary method literature review is being conducted.
This will aid researcher to conduct research with the help of truthful facts, appropriate data and
information.
Sampling Method
It is a method in which researcher select small sample size out of the whole population.
Primary aim behind this is to acquire data from chosen respondents in order to conduct research
in an effective manner.
In order to conduct present research researcher, undertake use of Simple Random
Sampling as to acquire data and information. In this sample is being selected via random basis.
Instrument Used: To fulfill research objectives investigator undertake use of effective tool,
Questionnaires. This will help in gathering appropriate data to conduct research.
Sample Size: Sample size of 20 respondents is being selected by researcher that will include
employees who are working in checkout.com.
Questionnaire: It is written document in which certain set if questions is being framed by
investigator with an aim to collect and determine view point of selected respondents. Mentioned
below questionnaire for existing research is mentioned.
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Questionnaire
Name:
Age:
Gender:
Email:
Q1) Do you have understanding of the concept of talent management?
a) Yes
b) No
Q2) What is the impact of talent management on role of HR at workplace of an
organisation?
a) Recognize talented employees
b) Save cost
c) Efficient strategic hiring process
Q3) What are the main elements or reason that had made implication of talent
management important for Checkout.com?
a) Increase business performance
b) Enhance consumer satisfaction rate
c) Low level of employee turnover
d) Retain top talent
Q4) Does talent management also assures lower level of employee’s turnover at
Checkout.com through leading higher job satisfaction?
a) Yes
b) No
Q5) As per your opinion, does HR manager of Checkout.com need to have better
attitude towards talent management to assure better workplace environment?
a) Agreed
b) Disagreed
c) Neutral
Q6) What are challenges that can be faced by Checkout.com HR manager during the
course of implementing the process of talent-management?
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a) Building a culture of continuous learning
b) Dealing with diversity issues
c) High employee turnover
Q7) What form of relationship exists between the creation of talent management at
workplace of Checkout.com and its overall performance?
a) Direct
b) Indirect
c) No relationship
Q8) What are strategies that can be adopted by HR manager of Checkout.com in order
to enhance the process of implementing the process of talent-management?
a) Provide continuous learning and development
b) Effective communication
c) Rewards and recognition
d) Increase effectiveness of recruitment process
Q9) What is the overall impact is lead by talent management on the efficiency,
productivity and performance of employees of Checkout.com?
a) Positive
b) Negative
c) Neutral
Q10) Any further recommendations for Checkout.com to support HR department to
overcome issues faced by them in the course of implementing the process of talent-
management?
Cost effective and Time Frames
During the preparing to assortment of the information data with respect to investigate
subject of talent manager it required 20-25 days in Checkout.com organization premises. To
comprehend the high level management about the thought process to guiding the exploration just
as the data is collected up to the restriction factor. The Cost examination in this exploration is
very costly for dealing with the digital equipment’s and seminar alongside some accommodation
administrations directed by investigator.
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Ethical Consideration
It has been evaluated that overall objectives of research prevails small number of
difficulties to face to securing the examination information data from organization peers. After
the ideal assortment of information by suggests disclaimer for addressing morally investigate and
there isn't limited time action needed of issues that upset any sort of sex, age or religion. By
maintaining privacy all the assessment and overview classification led on organization's workers'
viewpoint for not revealed as everything used for research results achieve intention.
DATA COLLECTION AND ANALYSIS
Data analysis
Q1) Do you have understanding of the concept of talent
management?
Frequency
a) Yes 15
b) No 5
Q2) What is the impact of talent management on role of HR at
workplace of an organisation?
Frequency
a) Recognize talented employees 12
b) Save cost 6
c) Efficient strategic hiring process 2
Q3) What are the main elements or reason that had made
implication of talent management important for Checkout.com?
Frequency
a) Increase business performance 6
b) Enhance consumer satisfaction rate 4
c) Low level of employee turnover 5
d) Retain top talent 5
Q4) Does talent management also assures lower level of employee’s
turnover at Checkout.com through leading higher job satisfaction?
Frequency
a) Yes 18
b) No 2
Q5) As per your opinion, does HR manager of Checkout.com need Frequency
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to have better attitude towards talent management to assure better
workplace environment?
a) Agreed 16
b) Disagreed 2
c) Neutral 2
Q6) What are challenges that can be faced by Checkout.com HR
manager during the course of implementing the process of talent-
management?
Frequency
a) Building a culture of continuous learning 7
b) Dealing with diversity issues 7
c) High employee turnover 6
Q7) What form of relationship exists between the creation of talent
management at workplace of Checkout.com and its overall
performance?
Frequency
a) Direct 16
b) Indirect 3
c) No relationship 1
Q8) What are strategies that can be adopted by HR manager of
Checkout.com in order to enhance the process of implementing the
process of talent-management?
Frequency
a) Provide continuous learning and development 5
b) Effective communication 7
c) Rewards and recognition 4
d) Increase effectiveness of recruitment process 4
Q9) What is the overall impact is lead by talent management on the
efficiency, productivity and performance of employees of
Checkout.com?
Frequency
a) Positive 15
b) Negative 2
c) Neutral 3
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Q10) Any further recommendations for
Checkout.com to support HR department
to overcome issues faced by them in the
course of implementing the process of
talent-management?
Data interpretation
Theme 1) Concept of talent management
Q1) Do you have understanding of the concept of talent management? Frequency
a) Yes 15
b) No 5
Interpretation:
As per the above chat it has been interpreted that according to 15 respondents out of 20,
they are aware with the concept of talent management. While on the other hand remaining 5
respondents does not have any form of understanding regarding the same.
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Theme 2: Impact of talent management on role of HR at workplace of an organisation
Q2) What is the impact of talent management on role of HR at
workplace of an organisation?
Frequency
a) Recognize talented employees 12
b) Save cost 6
c) Efficient strategic hiring process 2
Interpretation:
According to the above chart it has been interpreted those 12 respondents of 20 that that
major impact of talent management on the role of HR at organisational workplace structure is
recognising talented employees. While remaining 6 respondents out of 20 said that with the
talent management HR role can get impacted in the way of saving cost on recruitment and
selection process. At last 2 respondents goes with efficient strategic hiring process.
Theme 3: Main elements or reason that had made implication of talent management
important for Checkout.com
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Q3) What are the main elements or reason that had made
implication of talent management important for Checkout.com?
Frequency
a) Increase business performance 6
b) Enhance consumer satisfaction rate 4
c) Low level of employee turnover 5
d) Retain top talent 5
Interpretation:
According to the above-mentioned graph it has been interpreted that respondent out of 20
said that the main element that has made implication of talent management important for
company is increase in business performance. While remaining 4 respondents goes with
enhancing consumer satisfaction rate. In addition to this, 5 respondents out of 20 said that the
reason that made implication of talent management essential for company is low level of
employee turnover. At last, remaining five respondents said top talent is the primary reason that
made implementation of talent management necessary an essential for company.
Theme 4: Talent management assures lower level of employee’s turnover
Q4) Does talent management also assures lower level of employee’s
turnover at Checkout.com through leading higher job satisfaction?
Frequency
a) Yes 18
b) No 2
Interpretation:
According to the above given graph it has been interpreted those 18 respondents out of 20
agreed with the fact that talent management assure low level of employee turnover at company
while leading higher job satisfaction. While remaining 2 respondents does not agree with this
fact.
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Theme 5: HR manager of Checkout.com need to have better attitude towards talent
management to assure better workplace environment
Q5) As per your opinion, does HR manager of Checkout.com need
to have better attitude towards talent management to assure better
workplace environment?
Frequency
a) Agreed 16
b) Disagreed 2
c) Neutral 2
Interpretation:
As per the above graph it has been interpreted that 16 out of 20 respondents are agreed
with this fact that HR manager of company need to have a better form of attitude towards talent
management in order to ensure better workplace environment. While on the other hand 2
respondents disagreed with the same. At last 2 respondents out of 20 were neutral as they were
not sure.
Theme 6: Challenges that can be faced by Checkout.com HR manager during the course of
implementing the process of talent-management
Q6) What are challenges that can be faced by Checkout.com HR
manager during the course of implementing the process of talent-
management?
Frequency
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a) Building a culture of continuous learning 7
b) Dealing with diversity issues 7
c) High employee turnover 6
Interpretation:
Above graph interpretation that 7 respondents out of 20 said that building a culture of
continuous learning is the major challenge that HR manager of checkout.com is facing in the
course of implementing the process of talent management. While on the other hand remaining 7
respondents goes with dealing with diversity issues. At last, 6 respondents out of 20 said that the
major challenge that HR manager of company is facing in the process of talent management
implementation is high employee turnover.
Theme 7: Relationship exists between the creation of talent management at workplace of
Checkout.com and its overall performance
Q7) What form of relationship exists between the creation of talent
management at workplace of Checkout.com and its overall
performance?
Frequency
a) Direct 16
b) Indirect 3
c) No relationship 1
Interpretation:
Above-mentioned graph interpreted 16 respondents out of 20 said that there is a direct
form of relationship prevailing between creation of talent management at workplace of
checkout.com and its overall performance. While remaining 3 respondents goes with indirect. At
last 1 respondent out of 20 said that no relationship exists between creation of talent management
and company and its overall performance.
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Theme 8: Strategies that can be adopted by HR manager of Checkout.com in order to
enhance the process of implementing the process of talent-management
Q8) What are strategies that can be adopted by HR manager of
Checkout.com in order to enhance the process of implementing the
process of talent-management?
Frequency
a) Provide continuous learning and development 5
b) Effective communication 7
c) Rewards and recognition 4
d) Increase effectiveness of recruitment process 4
Interpretation:
Above mentioned graph interpretation that 5 respondents out of 20 said that with the help
of taking advantage of providing continuous learning and development strategy HR manager of
company can significantly enhance implementation of talent management process. While on the
other hand remaining 7 respondents said that effective communication will benefit HR manager
to enhance talent management implementation process. Furthermore, 4 respondents out of 20
goes with reward and recognition. At last 4 respondents out of 20 said that by making increase
and effectiveness of recruitment process HR manager can maximize the effectiveness of talent
management implementation process.
Theme 9: Overall impact is lead by talent management on the efficiency, productivity and
performance of employees of Checkout.com
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Q9) What is the overall impact is lead by talent management on the
efficiency, productivity and performance of employees of
Checkout.com?
Frequency
a) Positive 15
b) Negative 2
c) Neutral 3
Interpretation:
According to the above graph it has been indicated that 15 respondents out of 20 said that
there will be positive impact of talent management on the productivity efficiency and
performance of employees of company. According to their viewpoint talent management process
positively enhances organisation relationship with its employees through which productivity
performance and efficiency automatically increase. While on the other hand 2 respondents goes
with negative. At 3 three respondents out of 20 were neutral as they did not have understanding
of this concept.
RESEARCH OUTCOMES
According to the above-mentioned discussion it has been evaluated that talent management
plays essential role for an organisation through which company can enhance their growth,
development and success rate in respective industrial sector. As per the above data analysis and
interpretation it has been evaluated that while managing talent company can effectively make
improvement in its productivity and can strengthen relationship with its employees, through
which they can retain them for longer period of time. The concept of talent management is
related to managing talent while motivating employees. From the analysis it has been identified
that for a company irrespective of their size the concept of talent management plays crucial role.
Talent management plays essential role for HR manager through which company can enhance its
effectiveness. It is essential for them to understand the concept of HR, so the first objective of
research is effectively fulfilled. Furthermore. it has been identified that talent management is
having significant impact upon the role of HR. This will help them to manage employees in
effective manner this research proves to be very helpful in accomplishing all the objectives of the
study.
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CONCLUSION AND RECOMMENDATIONS
Conclusion
According to the above-mentioned report it has been concluded that it is essential for the
organisation whether it is small large or medium to understand the concept of talent management
and implement different type of talent management strategies in order to manage employees in
an effective manner. It not only helps company to attract new talent but also allow them to retain
skilled and talented employees for a longer period of time that automatically enhance
organisation competitiveness environment. Talent management provides number of benefits to
company in terms of reducing employee turnover, enhancing workforce productivity and
efficiency, increase in organisation competitiveness and more. With the help of implementing
different type of talent management strategies such as providing continuous training and
development, motivation company can effectively manage talent in an effective manner and can
further ensure long-term sustainability and growth.
Recommendations
As per the overall discussion it has been evaluated the talent management plays crucial role
for organisation that allow them to retain employees for longer period of time. In context to this
it is recommended to respective organisation to ensure that each and every employee is being
managed, motivated, guided and directed in an effective manner. With the help of talent
management practices and strategy and by implementing different type of talent management
strategies company can make sure that employees are satisfied. Along with this respective
organisation is also recommended to engage in the process of evaluating performance of
employees in order to find skill gap. This will further allow checkout.com to provide proper
training and development facilities to employees through which they can enhance their skills and
can further perform their roles and responsibilities in effective manner. In addition to this
organisation is also recommended to maintain transparency with employees with the help of
proper communication in order to undertake feedback from them. It helps in influencing their
satisfaction level through which they retain within the organisational workplace structure for
long time period.
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REFLECTION AND RECOMMENDATION FOR ALTERNATE
RESEARCH METHODOLOGY
Present investigation is based on the topic of impact of talent management on the role of
HR within an organisation as to retain employees for long time period and it is essential for me
as it effectively help me in learning different type of new things. With the assistance of this
investigation my knowledge and competencies base is significantly improved. Furthermore,
within this investigation under take advantage of positivism philosophy, as this is basically
emphasizing upon factual knowledge. However, in this I can also take use of interpretivism
philosophy in this research. Along with this present study is based upon quantitative and
qualitative method as to acquire data. However, I can take use of single method in order to
acquire valid conclusion. With the use of both of these methods help me to acquire accurate
outcome. However, it takes my lot of time to collect quantitative data. Thus, in future if I get
opportunity to perform research, I will take advantage of only quantitative method in order to
save my time. It has been identified that the overall experience the process of performing this
research is excellent, as in this I have learnt number of things with the help of the experience
from this research will effectively enable me to perform future result in more effective manner.
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