HSBC's Talent Management: Attracting and Retaining Employees

This report provides a comprehensive analysis of talent management strategies employed by HSBC, a leading investment banking organization. The study investigates HSBC's approach to attracting and retaining employees, focusing on key elements such as workforce planning, employee development, and career path cultivation. The research delves into the models and strategies used, including training opportunities and fostering career paths, to enhance employee engagement and organizational culture. It examines the role of talent management in leveraging culture within HSBC, exploring how the company addresses challenges like unappealing company culture and lack of leadership. The report also includes a project management plan, outlining the project's aims, costs, communication channels, and resources. Furthermore, the study incorporates a literature review, work breakdown structure, Gantt chart, and project log book to provide a structured and detailed examination of HSBC's talent management practices. The conclusion offers recommendations and reflects on the value of the project management process and the outcomes achieved, contributing to a deeper understanding of talent management within a global financial institution.

Managing a Successful
Business Project

Table of Contents
INTRODUCTION.........................................................................................................................3
Devise aims and objectives for case scenario ..........................................................................3
Project management plan..........................................................................................................7
Produce a work breakdown structure and a Gantt chart...........................................................9
Carry out small-scale research applying primary and secondary methods ..............................9
Evaluate the accuracy and reliability of primary and secondary methods applied.................10
Present findings and data using appropriate tools ..................................................................11
Findings..............................................................................................................................11
Communicate appropriate recommendations and meaningful conclusion.............................18
Evaluate the selection of appropriate tools and techniques for accuracy and authenticity to
support and justify recommendations.....................................................................................18
Reflect on the value of undertaking .......................................................................................19
Evaluate the value of the project management process to meet stated objectives and support
own learning and performance................................................................................................20
Critically evaluate and reflect on the project outcomes..........................................................20
REFERENCES ...........................................................................................................................21
Appendix......................................................................................................................................23
Work Break down structure ....................................................................................................25
Gantt chart...............................................................................................................................25
Project log book......................................................................................................................27

INTRODUCTION
Talent management is one of the most essential strategy and process which help a
business to grow and attain such talents in the business that could be helpful for their long term
market survival. In the existing market scenario as competition is high so this is imperative for
the business to gain such insights within business in form of talent employees so that
appropriate succession opportunities can be inhaled in most significant time range (Bag and
et.al., 2021). The concept of talent management is new in this digital age which leads the
business to touch new market heights and acquire skilled employees in the business so that
overall organisational objectives can be attained in minimal timeframe and along with gaining
higher efficiency. Human resource department is responsible to manage aspects of talent
management and with the help of these methods overall management is done by human
resource department (Thiriku and Were, 2016). For a business their employees are playing
significant role in gaining efficiency for whole the organisational functions. In this manner
human resource department is significantly managing talent in the business by using various
strategies. This report is associated with developing concepts of talent management as this is a
proven fact that talent management is being used as a lever for cultural change within business.
In business organisation talent management is used for attracting and retaining employees so
that overall business development can be seen. In order to execute this research HSBC, this is
an investment banking organisation. The company is one of the biggest investment banking
organisation and has total assets amounting US $2.984 trillion. There are 226,059 working with
HSBC since its foundation in the year of 1865. The major objective of HSBC for using talent
management strategies is to hire such people which could lead the business to acquire higher
market prominence and to inhale cultural change within business.
Devise aims and objectives for case scenario
Background of the research
This research is based over the scenario of talent management strategies used by
organisations in order to attract and retain talent. For every business using such strategies could
be beneficial in gaining employee engagement and higher employee satisfaction as well. When
appropriate talent management strategies are being used within business then this may lead into

developing organisational culture in such a way that different market opportunities can be
unleashed. Using appropriate talent management strategies within business managerial
difficulties can be minimised and through which several discrepancies can be mitigated. HSBC
is a financial service provider so this is imperative for the business to have talented workforce
so that market risk and opportunities can be identified in easy manner and benefits can be given
to the organisation and related customer as well (Benzel and Hoover, 2021). With the help of
utilising talent management strategies this could be easy for HSBC to obtain such business
insights which could lead them to follow long term objectives. Using talent management
strategies different cultured employees can be admitted to the business and in these manner
internal benefits within the business can be earned. HSBC is leading investment banking
organisation and with the help of talent management strategies HSBC can easily understand
need of their customers and market as well.
Aim
“Investigating about the use of talent management strategies that HSBC use to attract and
retain people in their organisation.”
Objectives
 To understand various elements of talent management model.
 To explore different talent management strategies used by HSBC for major purpose of
attracting and retaining talent.
 To examine role of talent management strategies for leveraging culture within HSBC. To analyse different challenges faced by HSBC during the process of implementing
talent management strategies.
Questions
 What are the models used by the talent management to make effective understanding?
 What are major talent management strategies that must be useful for work and to retain
and attract the talent?
 What are the major role of talent management strategies for leveraging culture? What are the challenge face by the HSBC during implementation of talent management
strategies?
Literature Review

Literature Review
To understand various elements of talent management model
According to talent management model involves various elements which are elaborated
as under: Planning is associated with understanding of business strategy so that measurement
of evaluation and succession opportunities can be rendered. In the context of planning
workforce plan is prepared so that to understand concepts related with talented people within
the organisation. In this manner the next step is related with Attracting of employees and to
acquire talent which could lead the business to gain higher success and prominence as well. The
next step is linked with Developing employees by providing them appropriate amount of
performance appraisals and career pathways. This could be helpful in developing experience of
employees in such a way that overall capabilities can be enhanced. The next step is associated
with Retaining of employees by providing them such culture which provides them such
atmosphere to work with greater involvement. At last the stage of Transitioning is seen which
is related to providing succession planning to individual and to arrange such exit interview by
which employee can take retirement.
To explore different talent management strategies used by HSBC for major purpose of
attracting and retaining talent.
According to viewpoint of Mupepi (2017), there are various talent management
strategies that can be used by businesses in order to meet their business objectives and to attain
overall objectives. The talent management is a concept which is primarily used by businesses
for attracting and retaining talented workforce so that organisation can be flourished and at the
same time right candidate can be selected over vacant position. Some of the prominent talent
management strategies are listed below:
 Providing regular training opportunity: Trainings are helpful for employees to
sharpen their skills and to align their efforts in attaining organisational objectives in
specified amount of time. So in order to provide appropriate aspects of talent
management organising such trainings are necessary as these would be helpful for the
business to gain sustainable results. With the help of organising such trainings session
within business skills of employees can be enhanced and at the same time employee
engagement can also be enhanced. Cultivate honest career path: Employees are asset of the organisation and in the

presence of appropriate talent management strategies employees can be fostered to
develop their career path in specific manner (Cavusgil, 2021). So by providing
appropriate career path to employees a strategy to boost talent management can be
exerted and the same can be used by employees for their own career embellishment.
To examine role of talent management strategies for leveraging culture within HSBC
As per the viewpoint of Blythe, (2021); to make the leveraging culture within the
company and make sure to work as per the growth of HSBC. The HR of the company are
helpful for growing and completing the basic need to work and manage the society to analysis
and make some effective growth for attain major function and growth within the market growth.
The company need and pay clear and completing better strategies which actually helpful for
make sure to analysis business strategies. It has been realised that the HSBC are the best bank
which provide effective growth and services to their various customer. The need to analysis and
make market research are differentiate the talent and make an effective culture for the managing
and growing for the high performance within the culture (3 STEPS TO BETTER LEVERAGE
TALENT MANAGEMENT, 2021). Most of the HR tried to work and make effective role of their
culture and growth of the company to work and focus on the activities. All of these are helpful
for assigning and managing the task to ascertain the actual performance and make sure for
addressing different aspect to analytic and guide them for the growth of the company’s future
within the culture market (Chen and et.al., 2021). With the help of these studies it has been
related to work and manage the activities to make top talent management and make sure for
addressing effective issue within the company. All of these are helpful for managing and
growing the demand within the culture and use of talent management.
To analyse different challenges faced by HSBC during the process of implementing talent
management strategies.
As per the viewpoint of Hejase and et. al., (2016) there are various challenges which are
being faced businesses while implementing talent management strategies and some of them are
listed below:
 Unappealing company culture: This is one of the major challenges which are creating
major issues within businesses. When company’s culture is unappealing then working
schedule can become demoralised and at the same time different strategies cannot be
communicated to employees which lead to mismanagement in talent management

implications.
 Lack of leadership: When in an organisation leadership is one of the significant
measures that can be helpful for gaining differential sight in the business. In this manner
absence of prominent leadership style can create resistance to talent management
strategies as employees do not accumulate for the same thing so this could also be a
greatest barrier for the company to implicate talent management (Diaz‐Carrion, López‐
Fernández and Romero‐Fernandez, 2021).
With the help of above mentioned examples, the company are able to work and make
effective tool to analyses their performance and make some effective approach for designing
different talent management strategies. While overcome the major challenges company are able
to work and assign the task to ascertain the effective challenges within the time period for the
growth and make changes.
Project management plan
Project topic: “Investigating about the use of talent management strategies that HSBC use
to attract and retain people in their organization.”
Project aims: The main aim of the project is basically related to work on talent management
and analyses the use and effective sources to manage different sources. The aim is related to
work and make sure for effective talent management strategies within HSBC.
Cost: This is related to method of organizing and managing planning and execution
strategies. The manager of HSBC has to maintain and work as per the progressive funds to
analyses the positive impact and achieved on time. The total cost of the present study is
$5000 to complete all activities.
Communication channel: this is related to the work and resources to make effective
communication technologies and various method are evaluated to communicate with
respondent and other team members. This can be related to effective communication, e-mail
and via online sources.
Resources needed: There are different type of resources are needed for completing this
research, as resources are the main source for gaining effective outcome and make sure for
analysing and interpretation strategic changes. The used resourced within the company
which are gaining more information about talent management policies in arranging online

sources, data, books, journals, face to face meeting with respondents and many more
managerial information which gain more information to work as per the management of the
company. That make a successful growth in the management and activities of online
sources, data and questionnaire.
Quality: This means having the best quality and make some strategic changes for the work
and make sure for abilities to manage the data within the sources (Kim and Ishikawa, 2021).
Having the best way and make possible changes within the society to attract more and more
customer and make more effective approaches within the appropriate sources to work
further in the best possible manner. Quality of the research report commence the cost and
management of the company and work on the basis to analyse effective growth.
Time: here the basic time period which are necessary and used for completing this research.
It will make an effective research which are helpful for deciding right outcome within 2
months of the time period (Gilmartin, Reese, and Smathers, 2021). This will be basically
make some possible outcome and make millstones for even distancing which are actually
helpful for gaining some major challenges and outcome.
Risk: This is the factor which are needed to work and make some effective growth to
minimise the risk and overcome the objective which are helpful for assigning and effective
management policies. It would be helpful for the growth of the company and make some
strategic information and make some issues (Kotzé, 2021). There are some major changes
and growth which are helpful for the gaining project and make sure to analysis the situation
to make work facilities in the best possible outcome.

Produce a work breakdown structure and a Gantt chart
Work break down structure
This is the structural divination formula which are actually helpful for managing and
growing the need to work and make effective association. All of these are helpful in managing
the work system of the company and make effective process for the other team members of the
research. The whole process of the structure are helpful for knowing more better way and make
deviation in their work style to analysis the performance and make more effective approach for
the society (Lee, 2021). This system and method are helpful and appropriate for the success and
effective major of society and it will be essential for work in an organised way.
Gantt chart
This is the graphic presentation of the company and its research which are actually
provide authentic time line structure for completion method. This can be method of visual
presentation and make more effective research in the ways of attraction and good presentation.
All is related to major changes and make growth within the company (Miller, 2021). This Gantt
chart are helpful in visual presentation and manage the task which are divided in above
mentioned WBS. All of these are being more strategic and make changes in the research
timeline.
Carry out small-scale research applying primary and secondary methods
In order to established the major small scale research which are helpful in both the
method primary and secondary resources. For the development of the project it has been
analyses the research go through with the small scale research. And for this researcher opted
mix methodology which are helpful for gaining and analysing some major changes within the
company. The interview of the researcher is able to work and make some effective growth in
analysing both primary and secondary methods (Musenze and et.al., 2021). These method are
lie in between qualitative and quantitative method. For this research, the questionnaire is
formed and 40 respondent form the chosen company are used to analyses the talent
management strategies within the company.
Research philosophies: positivism approach is used to conduct research and make significant
and effective success of the research and make the growth in the project outcome.
Research approaches: deductive approach is used to work and make significant approaches to

work and make appropriate changes to make significant growth. This will make the new and
effective research outcome to the successive growth.
Qualitative method: In this research method, an open ended questionnaire is formed and make
effective targeted objective. Further the researcher can use interview method to analysis the
qualitative method (Rocha, Ribeiro and Gomes, 2021). This is usually set for the long term
research and make on the large scale respondent. This research method are time consuming and
helpful in determining the success for the growth and measurement of the company.
Quantitative method: This will be helpful for effective and small scale research, here the
researcher opts close ended questionnaire and helpful in managing the data with the help of
numbers, graph and table. This type of research is helpful in analyzing and majoring some
major changes within the period of time and make smart interpretation of the analysis. It will be
helpful for the conducting small research, and hence this method is opted by the researcher for
completing research method. This will include two ways primary and secondary.
Primary method: this is based on the method which are helpful in collecting and
informative information which actually essential for the growth of the company (Nagdeve and
et.al., 2021). This is the fresh and new data collection process and it will include questionnaire
and make some effective resources for the growth of the company. This is the most important
method to collect the data and make completion of the research which are helpful in gaining
suffice sources.
Survey: This is related to make a complete research and make sure for addressing
effective changes on the perspective growth model. The chosen respondent size is 40 for
completing project that are the employee's of the company.
Secondary method: It will include the method which are actually establish and
completed by others. These are helpful for gaining more knowledge about the topic and ensure
the success of the research. Here, online books, PDF, Journals, Data analysis and many pre-
established researches are used for the growth of the company and researcher to complete the
research. These methods are very helpful in managing and growing the need to work and
manage as per the time frame of the company and their research. This will be helpful for the
growth to work and make sure to analysis some major changes within the market firm.
Evaluate the accuracy and reliability of primary and secondary methods applied.
The need of complete the research and make a suitable to work as per the growth and

make a reliable change for the use of primary and secondary methods. It could be related to
work and make a systematic change for analyse different aspect. All is related to work and
make reliable content to make secondary source of data.
Present findings and data using appropriate tools
Findings
Questionnaire Frequency
Que.1 Do you think HSBC uses different strategies to implement retention
and attracting staff?
a) Yes 32
b) No 8
Que. 2 what are the major strategies’ used by the company to attract more
talent management and make growth?
a) Using most effective training programme 15
b) Using appropriate career path 15
c) Remove discrimination form the ground 5
d) Used effective sources 5
Que. 3 As per your point of view, what are the major role of talent
management for leveraging culture within the company?
a) Improve the growth of staff 15
b) Retain more employees for long run 10
c) Effective productivity 5
d) Efficiency services 10
Que. 4 what are the major challenges face by the company to work and make
effective growth within the sources and make appropriate technologies in use
by the HSBC?
a) Unappealing company culture 8
b) Lack of leadership 7
c) Ineffective resources 15
d) Growth in management 10
Que.5 Do you satisfied with the work and management culture of the HSBC

for using talent management?
a) Yes 30
b) No 10
Que.6 As per the knowledge, what you think is your company are applying
right management strategies to retain their staff?
a) Yes 30
b) No 10
Que.7 with the help of effective growth and make proper strategies can
company run the business in a most effective manner?
a) Yes 25
b) No 15
Que.8 does the company are know the value of their staff and complete their
basic need?
a) Yes 30
b) No 5
c) May be 5
Que. 9 Is the company’s retention period of their employees are good or bad?
a) Very good 15
b) Average 10
c) Bad 10
d) Poor 5