Research Project 1: Impact of Talent Management on Hospitality Sector

This research project investigates the impact of talent management on the hospitality sector, particularly in the context of the COVID-19 pandemic. The study focuses on employee retention, retraining, and development practices within Infuse café, Leytonstone, London. The report includes an introduction, literature review, and detailed research methodology employing both quantitative and qualitative approaches, including questionnaires and interviews. The analysis of findings addresses the challenges posed by COVID-19, the role of retraining, and strategies for employee retention. The project concludes with recommendations for Infuse café to improve talent management and enhance employee retention, considering alternative research methodologies and reflecting on the effectiveness of the applied research methods. The research aims to understand the effects of the pandemic on the hospitality sector's ability to attract and retain employees, offering insights into how businesses can adapt their talent management strategies to navigate these challenges.

Research Project
1

Table of Contents
Contents
Chapter 1:
Chapter 1: INTRODUCTION..........................................................................................................3
Background and overview of study.............................................................................................3
Aim: ............................................................................................................................................3
Objective: -...................................................................................................................................3
Research questions: -...................................................................................................................4
Chapter 2: LITERATURE REVIEW...............................................................................................4
Chapter 3: RESEARCH METHODOLOGY...................................................................................5
INTRODUCTION...........................................................................................................................6
Chapter 3: Research methodology ..................................................................................................6
Quantitative research ..................................................................................................................8
Qualitative research ....................................................................................................................8
Chapter 4: Analysis of research findings ......................................................................................10
Interpretation of qualitative data................................................................................................10
Communicate Research outcomes in an appropriate manner....................................................15
Chapter 5: Conclusion and recommendation ................................................................................15
Conclusion ................................................................................................................................15
Recommendation ......................................................................................................................16
Reflection ......................................................................................................................................16
Reflect on the effectiveness of research applied for meeting objectives ..................................16
Consider alternative research methodologies ...........................................................................17
REFERENCES..............................................................................................................................18
2

Chapter 1: INTRODUCTION
Talent-management is a basic fundamental that is processed by the business and within
the business as in order to attract and retain potential candidates or employees those are working
within the business for a longer period of instance. In this ability of business to achieve its
standardised objectives and target within stipulated period of instance is developed in better
manner. For this business also make adequate usage of various strategies and initiative as with
this working standards and its performance both get advanced in sustained manner. In relation to
pandemic situation of COVID there is a requirement of utmost changes as while considering of
different working standards that assist to gain productive outcome. The report below is based on
that operate its working with warm and friendly manner while also get involves vibrant
community as per concern of playgroup and craft. The report below is the research based on
talent management that is required to manage and control by business systematically.
Background and overview of study
In hospitality sector the talent management holds up very significant position within the
success of associated organisations, hotels and restaurants. This is so because staff working
within the hospitality sector specially within a restaurant or hotel have a direct interaction with
customers which require them to have better skills and knowledge to deal with the queries and
brain storming of customers. Hence, employee retention is also very much essential for a
restaurant to keep experienced staff along with their training and development. But due to
increasing pandemic COVID 19 this become very much difficult for restaurants to keep their
employee retain. Due to this issue several tourism practices has been stopped which in turn
further reduces the visit of people to restaurant which affected the income of staff members that
is influencing them to seek for new source of income by making their retention difficult for
restaurant. For performing this investigation the Infuse café, Leytonstone of London is taken into
consideration for presenting its impact on hospitality sector.
Aim:
To analyse the impact of COVID 19 on employee retention and re-training and
development practices of talent management at Infuse café, Leytonstone, London.
Objective: -
 To determine the impact of Covid-19 due to health issue on hospitality sector.
3

 To assess the role of re-training practices within talent management at Infuse café,
Leytonstone, London.
 To assess development and employee retention within Infuse café, Leytonstone,
London.
 ·To make recommendations to Infuse cafe regarding the ways through which the Infuse
Café can deal can get maximum employee retention.
Research questions: -
 What is the impact of Covid-19 due to health issue on hospitality sector?
 Explain about the role of re-training practices within talent management at Infuse café,
Leytonstone, London?
 What is the connection between development and employee retention within Infuse café,
Leytonstone, London. ?
 What are several ways through which the Infuse Café can deal can get maximum
employee retention?
Chapter 2: LITERATURE REVIEW
From the information presented by Luty. J. 2020, the sales of Pub and restaurants are
felling down within UK after the Prime Minister of country has urged the public to avoiding
visiting pubs, clubs, restaurants and social venues for reducing the spread of COVID 19. Due to
this the restaurants have experienced a big fall within their sale. Such situation affected the
profitability of restaurants like Infuse café, Leytonstone which required to cut down the salary of
staff members in order to keep the restaurant sustain by saving up cost. This in turn bring up a
huge dissatisfaction among employees and influencing them to seek for such employment from
where they can get adequate source of fund to maintain their living standard. Hence, making its
difficult fro the restaurants to retain employees as well as work toward the development of
employees.
With regard to the information provided by the Jasmine, C.A., 2019., because of current
health issues related with COVID 19 the working and operations of the hospitality sector is get
highly affected as it lead many restriction in going out in form of sudden lockdown. Thus, it
become major concern for hospitality industry due to the issue created on the travelling and
tourism practices as theses activities are being banned in some of the nation because of this
current health issues. Thus, the current health issue of COVID-19 has lead to a reduction in the
4

business level in form of thee fact that now hospitality organizations are not getting that much
demand from the customers which is hampering their profitability and service level.
Chapter 3: RESEARCH METHODOLOGY
For conducting this investigation effective and presenting the information with more
accuracy the quantitative method of investigation will be consider which allow to gather and
present numerical facts and figure (Flick, 2015). For gathering this information both sources
primary and secondary data collection will be used where secondary information sources like
webpages, blog, journal articles will be used and for primary information questionnaire will be
used (Gioia, Corley and Hamilton, 2013). In order to gather primary information, respondents
will be selected with eth help of probability sampling method where the sample size would be 10
employees of Infuse café, Leytonstone.
5

Research project
(Part 2)
INTRODUCTION
Talent management refers to a constant process which includes the retaining and attracting
the quality workers by developing their skills, motivating them so that their performance is to be
enhanced. This report includes the Infuse café that includes the primary and secondary research
that will consider the cost, access and ethical issues (Taylor, 2018). Further it includes findings
and data based on questionnaires and sample size. Further it communicates the outcomes for
intending the findings and reflects the effectiveness of the research that gives the effective results
in findings. In relation to talent management ability of the business to maintain certain
adequateness is managed in controlled basis. It also maintain certain adequateness as with this
long term sustainability is attained with perfection as experience employee get remain with the
business for a longer period of instance. It has direct impact over the business working standards
as with this it is hard to attain profitable changes over timely basis. In this lot of challenges are
faced through which working performances and its productiveness both get imbalanced in
systematic manner. At last it includes the alternative research methodologies so that effective
information can be use appropriately. The first two chapter of current project consists of
introduction and literature review that is provided in the first part where as research
methodology, along with analysis of finding is provided in this part together with giving valid
recommendation and conclusion at the end.
Chapter 3: Research methodology
Research methodology considered as an appropriate procedure that can use in an
effective manner so that analyse regarding data and information of the research topic with the
high motive of validity and reliability. This will helps in presenting the result based on research
that can attain the explanation. Use of research onion method is made for current investigation a
discussion of various steps of which is provided as follows:
6

Figure 1: Research onion, 2020
Research philosophy- This factor of philosophy contains the vital role in the constructive
framework that can reflect the assumption within the behavior and actions of the people that can
be generate by the personal experience criteria. In this positivism is based on the real data
analysis information that can outline the believing factor and interpretation which is mainly
emphasized by the human study (Meyers, 2020). In this they can probe by the qualitative data.
In this adopting the use of Positivism philosophy it will highly reflects the systematic and
appropriate testing that can examine the information based on quantitative research traits of
work.
Research Approach – In the research approach the results can be seen as an optimizing
understanding which is a deductive approach that can generate the logical thinking which can
relate to the optimization research. It can conclude the conclusion of inductive approach that
deliver the factual data which is an evidence of sorting of data information that can integrate with
formation of the information. Forming this research reflects the perspective of deductive
approach which can represent the present information that can highlight the logical information
and process of the conclusion.
Research strategy- This choice of method included the information which is helpful to
conclude the responsible research. It will represent the level of dedication in which researcher
can assure the collection of data and information with full safety and security that can highly
fulfils all the objectives of the research (Narayanan, Rajithakumar and Menon, 2019). To
7

complete the research the quantitative research can be used because it provides the relevant
information in a form of numeric values that can effectively measure the research aims and
purpose effectively.
Choices of method– This method includes the two elements such as qualitative method and
quantitative method. In this qualitative research is very helpful to understand the researcher
based on information which is not reflected in the numerical representation of the information
research. On the other hand it includes the quantitative research that can helpful to evaluate the
information in a numerical manner but not in the theoretical manner. By adopting the qualitative
method this helps in providing the numerical data which can be examine the behaviour of
audience (Maurya and Agarwal, 2018).
Data collection and analysis
Use of both primary and secondary sources of data collection is made for current
investigation as primacy data provides authentic and first hand data where as secondary data is
essential to set a base and support current investigation. Primary data would be collected with the
help of questionnaire where as secondary data has been collected from online articles and
journals.
Quantitative research
Sample size- The research is based on the sample size that is 5 respondents selected from the
employees of Infuse café. Further, use of random sampling method is made for selection of
participants as it removes the chances of biasness in the study.
Qualitative research
Use of interview is made for collection of qualitative research that facilitates a better
communication among researcher and selected participants to get better in-depth information
about selected research topic. A sample size of 5 respondents is selected from managers of Infuse
café with the help of random sampling method to lead out current interview.
Interview questions
Q1) What are the main issues and challenges created by COVID-19 with hospitality sector?
Q2) How talent management can lead a vital role in overcoming the threats if COVID-19 within
in hospitality sector?
Q3) What view point are you having regarding the role of re-training practices within talent
management at Infuse café, Leytonstone, London?
8

Q4) As per your view point which could be the best possible strategies that would be used by
Infuse café to ensures better development and employee retention at its workplace?
Q5) What possible steps can be taken by Infuse café to safeguard its employees and customer
from the spread and cause of current global pandemic?
Q6) What is the impact of talent management over the hospitality management?
Q7) What are the different issues that is generated in hospitality sector due to COVID 19?
Q8) What is the importance of re training in relation to talent management within workplace.
Q9) What is the relation in between employee retention and development within Infuse cafe?
Q10) What are the different ways that is implemented by infuse café to enhance employee
relation as per basis of talent management?
Q11) What kind of measure is used by Infuse café to prevent their employee due to pandemic
attack of COVID 19?
Q12) How talent management enhanced the employee development and retention within
hospitality organization?
Q13) As per your viewpoint what is the need and requirement of employee retention in Infuse
café?
Q14) What is the adequate strategies that is used by hospitality organization to get over from the
pandemic situation?
Q15) What kind of initiative is implemented by Infuse café in order to retain and develop its
employee?
Ethical considerations – From the above analysis research study this ethical consideration
can be represented as a collective procedure that can helps in providing the assurance of the
research purpose can be attain in positive manner that cannot includes the any negative affect on
the researcher. This reflects the researcher point of view within the study. On the other hand it
can also involve the respondent view and thoughts that can helpful to relate the data and disclose
only for the attaining the objectives of the research purpose for getting the effective and efficient
conclusion.
Cost– It is one of the significant frameworks in the research that can show the overall cost
which included the carrying out the task of the project so that each task can be attained in an
appropriate way. This project is also including the budget that can need to complete the research
so that cost can be easily examined with the appropriate allocation of the funds. In completing
9

the research the researcher can require the total of $ 250 so that several activities can be
performed effectively and efficiently and get the desired outcomes in time frame.
Chapter 4: Analysis of research findings
Interpretation of qualitative data
Theme 1: Main issues and challenges created by COVID-19 with hospitality sector
Interpretation
As per the view point of maximum number of participants during current interview, it has been
interpreted that sudden lockdown, social distancing norms and close of all hotels and restaurants
is the biggest challenge that is created by COViD-19 that has badly affected the sales and
productivity level of hotel industry.
Theme 2: Talent management lead a vital role in overcoming the threats of COVID-19
within in hospitality sector
Interpretation
Maximum participants were having an opinion that talent management is a vital concept that lead
a vital role in overcoming the threats of COVID-19 within in hospitality sector by the way of
adoption of smart recruitment and selection of talented employees with the help of online
techniques. Further, effective training and developing programmes of employees regarding the
provisions of social distancing and other precautionary measures like proper sanitising and
hygiene is also lead by talent management through effective coaching and guiding to overcome
the issues and challenges of COVID-19.
Theme 3: Role of re-training practices within talent management at Infuse café,
Leytonstone, London
Interpretation
As per the view point of maximum participant, it has been analysed that a key role is played by
re-training practices within talent management at Infuse café as it ensures and lead to better
strategic management within the firm along with providing a continuous learning process for the
employees of Infuse café to develop and sharpen their skills for better performance and higher
productivity through developing key competencies in workforce.
10

Theme 4: Best possible strategies that would be used by Infuse café to ensures better
development and employee retention at its workplace
Interpretation
On the basis of current interview an analysis can be made that, providing regular performance
based incentives along with timely recognition are vital strategies that would be used by Infuse
café to ensures better development and employee retention at its workplace through leading
higher job satisfaction and motivation in employees along with improving there dedication and
commitment level towards their firm. Further, providing regular training and development are
also vital ways to ensures better development of employees along with facilitating better growth
opportunities for employees which keeps them dedicated towards their job and retain talented
employees fir longer period of time.
Theme 5: Steps can be taken by Infuse café to safeguard its employees and customer from
the spread and cause of current global pandemic
Interpretation
With respect to view point of major section of participants, it has been interpreted that
implication of flexible working arrangement is a suitable way to protect and safeguards
employees from attack of COVID-19 as it ensures fulfilment of provision of social distancing
through leading limited employees at workplace. Further, emphasising on online prcatises is also
a viable way that can be taken by Infuse café to safeguard its employees and customer from the
spread and cause of current global pandemic through limiting interaction and exposure of its
customers and employees.
Theme 6: Impact of talent management over the hospitality management
Interpretation
As according to the point of view of most of the interpreted that hospitality organisations and its
management takes a lot of initiatives that has positive and significant over the perceived
performance and advancement of employees along with strong level of engagement. As talent
management is a continuous process that basically consist adequate involvement of retaining and
attraction of lot of employees that has better skills and talent. In this ability to motivate and
11

encourage employee also get advanced as with this organisation get long term run and
development. In this capability to offer essential level of services also get advanced by which all
the necessity changes is implemented with better suitability.
Theme 7: Different issue that is generated in hospitality sector due to COVID 19?
Interpretation
As per the viewpoint of most of the respondent it is acknowledge that COVID 19 is the biggest
outbreak that induced precedent circumstances as of fragile of hospitality organisation. As it is
the infectious disease that get continuously spread and thwart by which future survival also get
affected in clear manner. There are pertinent challenges and an issue that is faced by hospitality
service provide as Infuse cafe and it is directly related to varied positions with better level of
possibilities. It emerged into the need of multi-skilled and professional development of workers,
enhanced sense of hygiene, optimum utilisation of sanitisation, advancement of media roles that
induces subsequent modifications.
Theme 8: Importance of re training in relation to talent management within workplace.
Interpretation
As per according to more of participants it is acknowledge and interpret that most of the
employee has few strength and weakness too that is required to be get modified and advanced as
per timely basis that continuously increases the rate of attractiveness and motivation of
employees. With support of training and development sessions certain level of increment with
concern of performance, adherence and productivity get affected by which quality standards also
get developed on repetitive basis. It usually required to implement certain course that is offered
as per technical and other advancement that is induced by an organisation to enhance its working
positions.
Theme 9: Relation in between employee retention and development within Infuse cafe?
Interpretation
Most of the participant believe that employee relation and development of workforce both get
advanced as with this adequate package is developed through which respective level of alteration
and modifications both get advanced through which rate of compensation also get developed in
12