Research Report: Talent Management at The Ritz London Hotel

This research project investigates talent management practices at The Ritz London hotel. The report begins with an introduction to talent management, defining it as a strategic approach to attracting, developing, and retaining skilled employees to achieve organizational objectives. Task 1 outlines the research proposal, including research questions aimed at understanding talent management approaches and their impact on the hotel's performance. The literature review explores various talent management concepts and approaches, such as the individualistic and strategic approaches, and discusses their influence on organizational outcomes. Task 2 focuses on research methodology, utilizing a positivism philosophy and a deductive approach, with a quantitative methodology employing questionnaires for primary data collection. The report details the questionnaire design, sampling methods, and ethical considerations. Task 3 involves data analysis, including frequency tables, to interpret research findings and communicate the outcomes. Task 4 reflects on the effectiveness of the research methods and suggests alternative methodologies. The study aims to provide insights into the effectiveness of talent management strategies at The Ritz London, offering recommendations for improvement and contributing to the understanding of talent management within the hospitality sector. The report is supported by a detailed reference list.

RESEARCH PROJECT

Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Research proposal that defines research questions.............................................................................3
P2 Research methods...............................................................................................................................5
TASK 2.......................................................................................................................................................7
P3 Primary and secondary research.........................................................................................................7
P4 Analytical tools to analyse research findings......................................................................................8
TASK 3.....................................................................................................................................................16
P5 Communicate research outcomes.....................................................................................................16
TASK 4.....................................................................................................................................................17
P6 Reflect in effectiveness of research methods....................................................................................17
P7 Alternative research methodologies..................................................................................................17
REFERENCES..........................................................................................................................................18

INTRODUCTION
Talent management is explained as the commitment of company to hire, sustain and also
develop talent employees which are looking for job. This has been developing in significance
and also gaining the interest between practioners and debate (Beamond, Farndale and Härtel,
2016). It is using strategic human resource planning to make improvement in business value and
make this possible for the organisations to attain their objectives. The Ritz London is Grade 2nd
listed and located in London, England. It was founded in year 1906 by Ellerman Group. This
hotel hires the talented employees which focus on providing the high quality services to people
and making them better experience. In present report going to discuss about the talent
management approaches and addressing the research questions by literature review. The different
tools will be used for collection of data and analysis.
TASK 1
P1 Research proposal that defines research questions
Background of Research
Talent management is defined as systematic process of determining vacant position,
recruiting suitable person and also developing expertise skills to match position and also
sustaining them for attaining long term objectives. The Ritz London hotel hires the talent and
experiences employees which can able to perform the organizational activities and also provide
the better accommodation services to the customers in hotel. To enhance the performance of the
employees, this hotel motivates the employees and also enhances their performance so that they
can focus in attaining the specific objectives (Böhmer and Schinnenburg, 2016).
Rationale of Research
The main reason behind conducting present investigation is to get the better
understanding regarding talent management approaches and also this impact on the
organizational performance. From this research, skills and competencies of employees can be
enhanced for conducting any investigation in future (Bradley, 2016).
Aim
Aim of this research is “To examine approaches to talent management and its impact on
organizational performance.” A study on The Ritz London.
Objectives
 To understand concept of talent management.
 To determine the approaches of talent management and their importance.

 To identify the positive and negative impact of talent management on performance of
The Ritz London.
Questions
 What is talent management?
 What are the approaches of talent management and their importance?
 What is the positive and negative impact of talent management on performance of The
Ritz London?
LITERATURE REVIEW
Talent management
On the basis of Erik van Vulpen (2019) Talent management is an integrated HR process
of an organization that mainly designed to attract, develop and sustain the productive staff
members. This is related to finding right jobs in attaining strategic objectives set forth through
leadership. The talent management is all about set of the process of human resource which is
integrated with the each other. The activities of talent managemet are larger than sum of people
parts. Main purpose of the talent management is to develop motivated workforce who will retain
company for long period of time.
Approaches of talent management and their importance
According to JOHN SULLIVAN (2020) Talent management is managing ability, power
ad competency if staff members at workplace. Regarding this there are different approaches to
talent management and its importance given below:
Individualistic approach- It states about performance of company as aggregate of people
efforts at workplace. It is necessary for an organization to attract the capable employees and also
sustain them at workplace to deal with the competitors. This approach views as the human
capital that ignores organizational contribution in relation to accomplishing organizational
performance (Collings, Mellahi and Cascio, 2017).
Strategic approach- On the basis of this approach, performance of the talent in company
is largely due to some factors like team membership, training, leadership and process in which fir
operate its business (Taylor, 2018). Without all these, this is complex to classified as talent to
attain the objectives.
Positive and negative impact of talent management on performance of The Ritz London
On the basis of Peter Cappelli (2020) the organizational performance is most necessary
variable in management and indicator in organizational performance. The continuous
performance is a focus determinant of the organizational performance of company because due

to this performance of company can be developing as well as progress (Tatoglu, Glaister and
Demirbag, 2016). Talent management is related to execution of the integrated strategies which
are mainly designed to enhance productivity of company through developing the improved
processes in order to attracting, sustaining and also utilizing the candidate with necessary skills
to meet the current and future business requirements. It can regarded as planning tool for the
human resource management as it looks same as the workforce planning where the HR will
experience real opportunity in order to contribution to company in quality of execution
supporting plan. In the Ritz London hotel, management provides the training to employees so
that their skills and talent can be enhanced and from this the performance level of company can
be enhanced in an effective manner.
Impact of the talent management on performance of The Ritz London hotel is an issue
where the strategic employees are treated as the talent of company. Lack of the leadership at
workplace creates main issue in talent management and it also impact on the organizational
performance. Other than this, top management holds the line managers of business are mainly
responsible for not providing the time to resolve issue of the people and also failing to align their
business strategies with the talent management (Collings, Scullion and Caligiuri, 2018).
P2 Research methods
Research methods can mainly used to solve the arisen issues by using the effective tools
and techniques (Tafti, Mahmoudsalehi and Amiri, 2017). There has been Saunders research
onion used that developed through Saunders et al, (2007). The layers of research onion provide
the detailed explanation of research process stages. Different stages of research onion are given
below:
Research philosophy- There are interpretivism and positivism research philosophy types.
In present investigation, there has been positivism philosophy used. The main reason behind
using positivism philosophy is that it is an objectives approach that relies on the quantitative data
and also facts (De Boeck, Meyers and Dries, 2018).
Research approaches- It is main part of research methodology effect choice of the
specified method of research. Inductive and deductive are two different research approaches. In
the present research, deductive approach has been used because this allows hypothesis
formulation and also provides the valid outcomes (Ingram and Glod, 2016).
Research Choice- This layer of the research onion stated about to combine the qualitative
and quantitative methodology or use single methodology. In conducting the present
investigation, there has been quantitative methodology used because it is helpful in quantify the
opinions, attitudes and behaviors of people at the time of collecting data by using the
questionnaire (Kontoghiorghes, 2016). The quantitative method is helpful in generalize the
results from large number of population.

Research Strategies- There is different research strategies which mainly used through the
researcher in order to conducting an investigation in a systematic manner. The different
strategies consists questionnaire, observation, interview etc. There has been questionnaire as
research strategy used because it helps in analyzing the opinions and viewpoints of the
respondents and also able to collect the more data in less time period (Krishnan and Scullion,
2017).
Time horizon-

TASK 2
P3 Primary and secondary research
Data collection- There are two different methods of data collection like primary and
secondary which gave below:
Primary method- Under this, investigator collects new data and information which are not used
previously. The information obtained is valid and original in nature (McCracken, Currie and
Harrison, 2016). Its sources including the questionnaire focus groups observation etc.
In this study, the questionnaire was used for the primary method of collection of the data.
It helps to gather information from large populations in less time.
QUESTIONNAIRE
Name:
Age:
Gender:
Q1) Do you have better understanding about talent management?
a) Yes
b) No
Q2) What are the benefits of talent management to organisation?
a) Improved On boarding Experience
b) Facilitate financial growth
c) Retain Top Talent
Q3) Does talent management impact on the organisational performance?
a) Yes
b) No
Q4) What are the different approaches of talent management used by The Ritz London?
a) Strategic approach
b) Individualistic approach
c) Integrated approach
Q5) What are the different issues faced by human resource function of Ritz London in
talent management?
a) Unappealing company culture
b) Lack of leadership
c) Increased employee turnover
Q6) As per your opinion, does talent management initiatives is main priority of your hotel?
a) Yes
b) No

Q7) What is the main role of human resource function in context to talent management in
hospitality sector?
a) Hiring right people
b) Managing workforce
c) Designing integrated underlying systems
Q8) According to your opinion, what are necessary initiatives The Ritz London taken to
keep talented individuals?
a) Increase motivation
b) Personal growth
c) Rewarded employees
Q9) What are the different ways The Ritz London can be adopt to improve the talent
management?
a) Architect compelling careers
b) Simplify talent processes
c) Build diverse talent pools
Q10) Recommend some ways through which company can retain employees by improving
talent management.
Secondary method- Information collected by using this method has been already
published or available on different sources such as books, websites, articles etc.
Sampling- This is concerned to collecting the specific sample size for collecting of data (Morris,
Snell and Björkman, 2016). There has been 40 sample size used with the help of using the
random sampling method. The main reason behind using this method is that it helps in give the
equal chance to chosen respondents.
Cost, access and ethical consideration- The cost of performing an investigation is a required
factor. Researchers need to meet certain costs in order to carry out the research activities (Story,
Castanheira and Hartig, 2016). So, enough money is needed to ensure that the researcher does
not experience any problems during an investigation. Authentic access is required to gather data
from various sources. It is important to follow the ethics while conducting an investigation. The
data and respondents of selected respondents must be kept safe and protected. In addition,
researchers will follow all standards of research ethics such as honesty, autonomy, privacy,
informed consent and many others.
P4 Analytical tools to analyse research findings
Frequency table
Q1) Do you have better understanding about talent management? Frequency
a) Yes 35
b) No 5
Q2) What are the benefits of talent management to organisation? Frequency

a) Improved On boarding Experience 10
b) Facilitate financial growth 10
c) Retain Top Talent 20
Q3) Does talent management impact on the organisational performance? Frequency
a) Yes 30
b) No 10
Q4) What are the different approaches of talent management used by The
Ritz London?
Frequency
a) Strategic approach 15
b) Individualistic approach 10
c) Integrated approach 15
Q5) What are the different issues faced by human resource function of Ritz
London in talent management?
Frequency
a) Unappealing company culture 12
b) Lack of leadership 10
c) Increased employee turnover 18
Q6) As per your opinion, does talent management initiatives is main
priority of your hotel?
Frequency
a) Yes 32
b) No 8
Q7) What is the main role of human resource function in context to talent
management in hospitality sector?
Frequency
a) Hiring right people 20
b) Managing workforce 20
c) Designing integrated underlying systems 10
Q8) According to your opinion, what are necessary initiatives The Ritz
London taken to keep talented individuals?
Frequency
a) Increase motivation 18
b) Personal growth 15
c) Rewarded employees 7
Q9) What are the different ways The Ritz London can be adopt to improve
the talent management?
Frequency
a) Architect compelling careers 20
b) Simplify talent processes 15
c) Build diverse talent pools 5
THEME 1: Understanding about talent management
Q1) Do you have better understanding about talent management? Frequency
a) Yes 35
b) No 5

a) Yes b) No
0
5
10
15
20
25
30
35
40
35
5
Interpretation: There are 35 respondents which said that they have the better understanding
regarding the talent management. According to them talent management is strategic and
organised process of getting the right talent onboard and help them to grow them. There are 5
remaining respondents which do not have the more understanding about the talent management.
THEME 2: Benefits of talent management to organisation
Q2) What are the benefits of talent management to organisation? Frequency
a) Improved On boarding Experience 10
b) Facilitate financial growth 10
c) Retain Top Talent 20
a) Improved On boarding
Experience b) Facilitate financial
growth c) Retain Top Talent
0
5
10
15
20
25
10 10
20

Interpretation: According to mention graph, there are many benefits of the talent management
to Ritz London hotel. According to 10 respondents that talent management helps in make
improvement in on boarding experience of the employees. Through this, motivation level of staff
members will be enhanced. There are 10 respondents and as per their opinion that talent
management helps in facilitate the financial growth of business as employees will focus on
attaining the set objectives of company within given time period. 20 remaining respondents are
agreeing with sustaining the top talent at workplace is main benefit that gained through The Ritz
London hotel.
THEME 3: Talent management impact on the organisational performance
Q3) Does talent management impact on the organisational
performance?
Frequency
a) Yes 30
b) No 10
a) Yes b) No
0
5
10
15
20
25
30
35
30
10
Interpretation: There are 30 respondents which said that talent management impact on
organisational performance of company. According to them talent management impact on the
organisational performance is an issues mainly where the strategic employees are treated as
company talent. 10 remaining respondents are not agreeing with this and as per their opinion that
talent management develops the positive impact on the overall performance of an organisation.
THEME 4: Different approaches of talent management used by The Ritz London
Q4) What are the different approaches of talent management used by
The Ritz London?
Frequency
a) Strategic approach 15
b) Individualistic approach 10

c) Integrated approach 15
a) Strategic approach b) Individualistic
approach c) Integrated approach
0
2
4
6
8
10
12
14
16 15
10
15
Interpretation: Under this, there are different approaches used through The Ritz London hotel.
There are 15 respondents which said that hotel can use the strategic approach to talent
management that lays emphasis on macro analysis that centres on the system level problems that
the micro analysis that focus on analysing the talent on individual level. 10 respondents are agree
with using the individualistic approach that view the talent as human capital which neglect
contribution of compact in attaining the organisational performance. 15 remaining respondents
are agreeing with using integrated approach.
THEME 5: Issues faced by human resource function of Ritz London in talent management
Q5) What are the different issues faced by human resource function of
Ritz London in talent management?
Frequency
a) Unappealing company culture 12
b) Lack of leadership 10
c) Increased employee turnover 18

a) Unappealing company
culture b) Lack of leadership c) Increased employee
turnover
0
2
4
6
8
10
12
14
16
18
20
12
10
18
Interpretation: 12 respondents said that Ritz London hotel faces the unappealing cultural issue
of company as people with the different background are work together for attaining the specific
objectives. According to 10 respondents that lack of the leadership is main issue. 18 remaining
respondents said that the enhanced turnover of company is main issues in talent management as
the dissatisfied employees are leaving their job.
THEME 6: Talent management initiatives is main priority of your hotel
Q6) As per your opinion, does talent management initiatives is main
priority of your hotel?
Frequency
a) Yes 32
b) No 8
a) Yes b) No
0
5
10
15
20
25
30
35 32
8

Interpretation: On the basis of 32 respondents that talent management takes the initiatives to
make improvement in the employee’s skills and this is a main priority of company. On the other
hand, there are 8 remaining respondents which are disagreeing with the given statement.
THEME 7: Role of human resource function in context to talent management
Q7) What is the main role of human resource function in context to
talent management in hospitality sector?
Frequency
a) Hiring right people 20
b) Managing workforce 20
c) Designing integrated underlying systems 10
a) Hiring right people b) Managing workforce c) Designing integrated
underlying systems
0
5
10
15
20
25
20 20
10
Interpretation: According to 20 respondents that main role of the HR function in the talent
management in hospitality sector is to hiring the right person that can able to better customer
services and experience to people. 20 respondents said that HR main role is to managing the
workforce and provide them responsibilities and roles on the basis of their capabilities. 10
remaining respondents are agreeing with human resource function role is to ddesigning
integrated underlying systems.
THEME 8: Initiatives The Ritz London taken to keep talented individuals
Q8) According to your opinion, what are necessary initiatives The Ritz
London taken to keep talented individuals?
Frequency
a) Increase motivation 18
b) Personal growth 15
c) Rewarded employees 7

a) Increase motivation b) Personal growth c) Rewarded employees
0
2
4
6
8
10
12
14
16
18
20
18
15
7
Interpretation: There are many initiatives taken through The Ritz London hotel about keeping
the talent employees at workplace. There are 18 respondents which said that company needed to
enhance motivation level of employees so that they can focus on performing their work and
activities. There are 15 remaining respondents and according to them management should focus
on the personal growth of staff member along with the organisation. 7 respondents said that hotel
should reward the employees on the basis of their performance level.
THEME 9: Ways The Ritz London can be adopt to improve the talent management
Q9) What are the different ways The Ritz London can be adopt to
improve the talent management?
Frequency
a) Architect compelling careers 20
b) Simplify talent processes 15
c) Build diverse talent pools 5

a) Architect compelling
careers b) Simplify talent
processes c) Build diverse talent
pools
0
5
10
15
20
25
20
15
5
Interpretation: 20 respondents said that The Ritz London can Architect compelling careers to
make improvement in the talent management. 15 respondents are agreeing with simplifying the
talent process. There are 5 remaining respondents which said that The Ritz London should
develop the diverse talent pools so that the talent management of hotel can be improved
effectively.
TASK 3
P5 Communicate research outcomes
It has been analysed from the above mention information in literature review that talent
management is main part of human resource management and this is related to the systematic
procedure of determining vacant position and hiring suitable person in order to match with
position and also sustaining them for long period of time to attain organisational objectives. It
has been examined that talent management is helpful in add the strategic value to business and in
case this implement in proper manner then it helps in attain the set business objectives within
specified period of time.
There has been two different research approaches studied and these are strategic and
individualistic approach. On the basis of individualistic approach, company wants to recruit and
support the best workers in the area of competition. This approach sees human capital as the
organisation's contribution to the success of the organisation. On the other hand, strategic
approach of talent management stated that talent success in company is primarily because the
organization conducts its companies by such factors such as team composition, preparation,
leadership and procedure.
This has been analysed that there are positive and negative impact of the talent
management in performance level of company. Talent management involves the implementation

of integrated approaches, primarily aimed at increasing the company's competitiveness by
implementing enhanced processes to allow candidates to attract, retain and even use the skills
they need to fulfil existing and future business needs. On the other hand, lack of corporate
leadership generates a big problem in the management of talent which has an impact on
organization. The top executives of businesses are largely accountable because they do not give
the time to solve problems and that their corporate plans do not match themselves to talent
management.
TASK 4
P6 Reflect in effectiveness of research methods
The present report has been taken into consideration on determine the different talent
management approaches and also their impact on the organizational performance. From
conducting the present investigation information about the different talent management
approaches has been discussed and gained in a better manner. It has been studied that there are
positive and negative impact of talent management approaches on the performance of an
organization. In this present investigation there are different tools and techniques of research
method identified. Under the quantitative research method has been used that help in providing
authenticate and reliable information regarding the specific subject area. Other than this, there
has been deductive research approach used because it is based on the quantitative methodology
and also analyze the opinion of the different authors has been considered regarding the specific
subject area. There has been questionnaire developed that contains different questions on the
talent management approaches and its impact on the organizational performance. In order to
collecting the information, there has 40 respondent chosen and which are the managers of an
organization.
P7 Alternative research methodologies
As there are many research methodologies which help in conducting the research in a
better manner and also providing the positive research outcomes. In the present investigation
there has been questionnaire used as a research methodology as this helps in providing the
relevant information and collecting the authenticated data within a less period of time. The main
reason behind using this research methodology is that questionnaire provides the information
within less period of time and it is less expensive as comparison to other research methods.
Questionnaire is simple and one of the effective ways to collect the information. In order to
collect the information from questionnaire researcher can use emails to the chosen respondents
so that they can respond to a questionnaire in an easy manner. As alternate research methodology
interview can be used. Under this interviewer ask the question from interview regarding the
specific subject media and it is a long process. The main reason behind not using the
questionnaire interviewer asks the question from interview regarding the specific subject media
and it is a long process. The main reason behind not using the interview is that it takes more time
as comparison to questionnaire and it is expensive from that.

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