Research Project: Analysis of Talent Management in St Pancras Hotel

This research project analyzes the role of talent management strategies in business growth within the hospitality sector, specifically focusing on employee satisfaction levels at the St Pancras Renaissance Hotel. The project is structured into four tasks. Task 1 establishes project aims, objectives, and a project management plan, including a work breakdown structure and Gantt chart. Task 2 involves small-scale research using quantitative and qualitative methods, including questionnaires administered to employees. Task 3 focuses on data analysis using tools and techniques to interpret findings and provide recommendations. Task 4 reflects on the research objectives and learning outcomes. The research explores the concept of talent management, its impact on employee performance, and the challenges and consequences associated with it. The project uses a questionnaire to gather data from 30 respondents and employs charts and graphs to present the analysis of the data collected. The overall aim is to understand and assess the importance of talent management in the hotel industry.

RESEARCH
PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Project aims & objective for a chosen scenario.....................................................................3
P2 Produce a project management plan .....................................................................................4
P3 Work break down structure & Gantt chart.............................................................................5
TASK 2............................................................................................................................................8
P4 Small scale research using quantitative & qualitative research methods for achievement of
project aims & objectives............................................................................................................8
TASK 3..........................................................................................................................................10
P5 Analysis of data & research by using tools & Techniques..................................................10
P6 Appropriate recommendations using meaningful conclusions............................................18
TASK 4..........................................................................................................................................18
P7 Reflection on how research objectives have been achieved and learning performance .....18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20

Title of Research “To make a detailed analysis role of talent management strategies in business
growth of Hotel and asses satisfaction level of employees in organisation”
INTRODUCTION
Talent management is a process which is related with how human resource is managed in
a organisation. This is related with development, reattainment and motivation of employees in
the organisation. This is a systematic approach which helps in hiring suitable person according to
a particular job profile. This process gets started with planning stage and then ends with
transition of employees (Elegbe, 2016). This report is based on hospitality industry and
organisation selected for this is St Pancras Renaissance Hotel. It was opening in year 2011 and
its headquarter in Euston Road, London. This Hotel is managed by Marriott International and
offers five-star services and amenities to the customers.
TASK 1
P1 Aims & objectives for a given scenario
Research aim: “ To analyse importance of process related with management of talent in a
organisation”
Objectives of Research:
 To develop a understanding of basic meaning of talent management
 To understand benefits & issues associated with process of talent management
 To form various strategies related with talent management
Questions of Research
 What is basic concept of talent management?
 What are various benefits & issues associated with process of talent management?
 What are various strategies related with talent management?
Rationale of research
Talent management is related with how effectively particular policies of talent
management are related with strategies which ave to be formed in the organisation (Lopes,
Sarraguça, Lopes and Duarte, 2015). This is a very important function which must be
implemented in every organisation as this is related with employees and their competence level
in every organisation.

P2 Project management plan
Project management plan is a basic confidential document which is acting as a blueprint
for researcher and is related with how research oriented people are using this in their findings.
This also informs about all activities which are taking place regarding strategies & plans which
helps in execution of overall project (Barkhuizen, Schutte and Smit, A, 2015). In present report,
investigator has developed a project management plan for execution of this research.
Different elements are discussed below:
 Cost: This is related with amount of financial resources which are required for
production of a report and drawing various outcomes. In every research there is a
requirement of a certain sum of money which can help in conducting the research and
collecting of information based on that gathered information. For this particular research
there is a selected amount by investigator which is £ 50 to £ 200.
 Scope of project: In respect of present investigation it can be said that scope of this
research is very wide and this is helpful for a organisation in development of
understanding of talent management process which is being followed or not.
 Risk: Risk is present report in every area of study it can be said that there is presence of
risk in this research also (Näppä, Farshid and Foster, 2014). This is in terms of no
response of respondents, requirement of more financial resources, no maintaining of
quality of research. All these are risks which are associated with research and can posses
a risk for investigator.
 Quality: There is a requirement of quality maintenance by researcher so that whole
research can be differentiated with respect to certain features such as design, size shape
etc. with regards to present research, there is a requirement that quality has to be
maintained by research by focussing more on primary data rather than secondary from of
data (Tyszko, Sheets and Fuller, 2014).
 Resources: There are many different type of resources which are required by a
researcher such as labour, land, capital which is necessary for execution of various steps
in the whole research process. In present investigation, researcher will require resources
in terms of financial resource, human resource, technological resources stc.

P3 WBS & Gantt chart
Work Breakdown Structure: This structure is basically divide the whole project into
small parts so that activities related to specific project can be carried out appropriately. With this,
it makes an understanding about the duties or roles of an individual or a team. By the assistance
of this structure, the higher authorities of an organization analyze whether the decision as well as
modifications taken by the them is accurate or not. Moreover, this structure declines the level of
uncertainties and risks (Gummesson, 2014). It assist group members to alter s well as improve
their techniques which develops structure in a defined manner.

Gantt Chart: It refers to a 2-d graphical presentation which shows starting as well as
ending dates of different projects so that all the work will be completed in an effective manner
and within given time frame. It will help in developing various strategies and policies in order to
perform their task in an appropriate manner (Taylor, 2018). It is considered as one of the most
essential tool used by every researcher so that they will accomplish their goals, within given time
period. In order to perform the current research in a positive manner, researcher adopt Gantt
chart techniques so that favorable result will be gained.

TASK 2
P4 Small scale research
Data Collection: This method is used by researcher to find out issues related to particular
research which assist in making accurate decisions. It is basically of two types:
Primary Data: It is the original data which is gather at first time by the researcher. It is
useful for both current and future studies (Sheehan, Grant and Garavan, 2018). It is collected by
individuals and the answer is give by them as per their knowledge as well as experience.
Questionnaire, Surveys, interviews are the methods which help researcher in collecting primary
data.
Secondary Data: In order to collect secondary data the various sources which is
considered are magazine, internet, library, newspaper, online sources and so on. In addition to
this, the data collected can be reuse in future (Wu, W Li, Yu,and Wang, 2014).
Research Approaches:
A research is basically outlines a map or the way to conduct research (Valmohammadi.
and Beladpas, 2014). The term Methodology is defined as a term which assist in identifying
different ways of data collection. In addition to this, it also identifies how research goal as well
as objectives can be attained. Research methods mainly used by researcher to systematically
conduct the whole research. It consist of two approaches of data collection which is qualitative &
quantitative methods are as follows:
Qualitative:
This approach is basically adopt by researchers to gather non-numeric data. Qualitative
approach is exploratory & semi- structured in nature. The main motive to conduct this type of
research is to gain knowledge about opinions and motivation. In addition to this, it focuses on to
improve hypotheses and turns out positive outcome. The data which is collected by this research
is more accurate and feasible (Gibson, and Parkman, 2018). In order to perform this present
research, open- ended question is considered to accomplish tasks. There are different methods
acquired by researcher includes focus group, observation and many more.
Quantitative:
It is a type of research which defines characteristics as well as opinions of the specific
population (Suseno and Pinnington,, 2017). Close ended question is consider to conduct this type

of research which saves the time of respondents as well as researcher. The data which is
collected is numeric and gather through market surveys.
For the particular researcher, qualitative approach is used as it assist researcher to gain
the opinions as well as knowledge about particular topic. In addition to this, qualitative method
consist of charts & graphs which is easy to understand.
Sample Size: It is basically a group of people chosen by the researcher by considering
the topic of research. There are different forms of sampling that is non-random as well as random
sampling. In this present research, random sampling method is used by researcher. The total
number of respondents is 30 in this present research.
Questionnaire: It is a type quantitative research which consist of a series of question
related to the particular topic. This questions is asked by the 30 respondents and answer by them
as per their knowledge. This method is more feasible as compare to other methods of data
collection and results out effectively.
For Collecting of data and using this data to make effective analysis and then draw results below
mentioned questionnaire is used by the investigator in St. Pancras Renaissance Hotel, London.
Questionnaire on Talent management to asses the satisfaction level of employees
Q1. Do you understand the basic meaning of talent management ?
 Yes
 No
Q2. Do you believe that there is any relation which is prevailing between employee
performance & talent management of the company?
 Yes
 No
Q3. Is there talent management is practised in St. Pancras Renaissance Hotel, London ?
 Yes
 No
Q4. What are some of the methods which can be used by leaders & managers of St Pancras
Renaissance Hotel, London ?
 Focussing on employee behaviour
 Development of a plans to solve various issues
 maintaining positive relationship with employees

Q5. How process management can help in improvement of employee performance ?
 By development of good relations with employees
 By providing training to employees
 All of the above
Q6. What are major issues related with talent management in St. Pancras Renaissance Hotel,
London ?
 Difference in overall perception of employees
 Demoralization
 Personal traits
Q7. What are various consequences related to conflicts in a organisation which can occur with
respect to talent management?
 Improvement in overall quality of decision making
 Increase in productivity & efficiency
 changes in management of the organisation
TASK 3
P5 Analysis of data & research by usage of tools & Techniques
Theme 1: Concept of talent management in organisation.
Do you understand the basic concept of talent management ? Yes 20 No 10

Interpretation: From above represented graph it can be said that when it was
questioned to 30 respondents by the researcher if the posses understanding of basic concept
of talent management then there was a majority answer which was positive and remaining
10 employees responded in a negative manner by answering no to this question.
Theme 2: Practices associated with talent management in bringing positivity in a business
enterprise.
Is there any relation which is prevailing between employee performance & talent
management of a company?
 Yes 25 No 5
20
10
Yes
No

Interpretation: From above graph it is said that when it was questioned to all the respondent
about if there is nay relation which is prevailing between performance level of employees &
talent management in company. There was a positive response of majority that is 25
respondents replied in a positive manner by sating yes as their answer. The remaining 5 did
not posses any idea about what talent management process and concept related its
implementation.
Theme 3: Talent management is practises in St. Pancras Renaissance Hotel, London.
Q3. Is there talent management is practised in St. Pancras Renaissance Hotel,
London ?
 Yes 15 No 15
25
5
Yes
No

Interpretation: From above graph it is said that when it was asked to respondents about
talent management practises then there was a equal response which was given by various
respondent such as out of 30 respondents 15 agreed that they have a basic idea about this
concept and other 15 had a negative answer that they do not posses understanding of basic
idea related with this concept.
15 15 Yes
No

Theme 4: some of the ways which can be used by leaders and managers related to talent
management.
Q4. What are some of the ways which can be used by leaders and managers of St
Pancras Renaissance Hotel, London ?
 Focussing on employee behaviour 15 Development of a plans to solve various issues 10 maintaining positive relationship with employees 5
Interpretation: From above graph it can be said that when it was asked to respondents about
ways which can be used by leaders & managers then majority had a view that they must
focus on behaviour of employees, 10 respondent had a view that there must be development
15
10
5
Focussing on behaviour of
employees
Development of a plan for
resolving various issues
maintaining good relationship
with employees

of a plan which can help in solving of various issues and then remaining 5 were of view that
maintenance of good relationship can be used by leaders & managers.
Theme 5:Process management can help in improvement of performance of employees in
the organisation.
Q5. How process of talent management can help in improvement of performance
of employees ?
 By development of good relations with employees 20 By providing training to employees 5 All of the above 5
20
5
5
By development of good
employee relation
By providing training to
employees
All of the above

Interpretation: From above mentioned graph it can be said that, process of talent
engagement is very important for organisations. This is related with improvement of overall
performance level, majority that is 20 respondent were of view that development of good
employee relations will be helpful. And 5 felt that giving training to employees will be more
effective and remaining 5 felt that both above options are needed for improving overall
process of talent management.
Theme 6 :Major issues related with talent management prevailing in a organisation.
Q6. What are major issues related with talent management in St. Pancras
Renaissance Hotel, London ?
 Difference in overall perception of employees 10 Demoralization 10 Personal characteristics 10

Interpretation: When it was questioned to 30 respondents about various issues which
organisation can face there was a equal response on three major issues which are 10 of them
had a view that, difference in perception of employees regarding talent management, 10
employees has a view that demoralisation of employees is also a issue which can arise in
course of talent management and remaining 10 respondents had a view that personal
characteristic are also a reason and a barrier which can arise in course of implementation of
process of talent management in St Pancras Renaissance Hotel, London.
Theme 7: Consequences of conflicts in the organisation which can occur with respect to
talent management.
Q7. What are the consequences of implementation of talent management process
in the organisation?
 Improvement in overall quality of decision making 5 Increase in productivity & efficiency 10 changes in management of the organisation 15
10
10
10
Difference in overall perception
of employees
Demoralization
Personal characteristics

Interpretation: When it was questioned to 30 respondent about consequence of conflicts
which can happen in St Pancras Renaissance Hotel, London major response was that 15
respondents has a view regarding that there will be changes in whole management of
organisation. 10 respondents felt that this will increase productivity and efficiency and
remaining 5 felt that this will help in improving overall quality of decision making.
P6 Appropriate recommendations using meaningful conclusions
Based on above study made there are certain recommendations which have been made by
researcher as discussed below:
 It can be said from above analysis that there are certain tools which have to be
implemented and adopted for a organisation to have efficiency policies related with talent
management process in a organisation. especially in case of hospitality sector this process
has to be successfully implemented.
 It is recommended that acquisition of Talent Management at workplace benefits an
organisation as it assist to engaged subordinates for longer time frame sue to which
consistent & systematic work is taken place within the company (van Rooij and Merkebu,
2015). Additionally, it helps in saving of cost of higher authorities to hire new employee
5
10
15
Improvement in quality of
decisions
Increase in productivity and
efficiency
changes in management of
the organisation

for the organisation. Moreover, it is easy for companies to meet its operational
requirements.
 It has been recommended that talent management approach brings higher customer
satisfaction which is essential for companies to gain success. When an organisation uses
this approach the systems can be more integrated and the customer satisfaction rates is
more higher which leads to deals with less number of people and met their requirements
quickly (Iii, 2016). Furthermore, it enhance the performance of employees as it helps HR
manger to gain an understanding about which employee can perform the task and which
is not suited to perform companies task.
TASK 4
P7 Reflection on how research objectives have been achieved and learning performance
From whole investigation I have made a observation that talent management is a wide
concept which is having many benefits. These are related with how business organisation can use
them in implementation of whole research work. This present research has made me acquire
many skills such as I have developed communication skills, team management skills and my
analytical skills. All this is helped me in collecting of information and making its analysis in a
appropriate manner. There are several issues which I faced such as many respondent are not able
to develop a trust which lead to their biased or not complete disclosure of information. All these
were several challenges which I faced but I made best of my efforts to make respondent believe
that the information provided to them will be used for this research work only. Team
management was also a minor issue which happened as there were some conflicts which arise in
course of team being managed when research was being conducted.
CONCLUSION
From above research, it has been analysed that management of Talent plays vital role in
an organisation as it assist human resource manager to utilise the skills as well as knowledge of
employees appropriately. With this, an employee get motivated if their talent is appreciated and
used at workplace to carry out operations effectively which further leads to raise in companies
productivity & profitability. Moreover, an organisation can gain competitive edge at marketplace
which is necessary for the growth of businesses in a proper manner.

REFERENCES
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