Savoy Hotel Case Study: Talent Management Strategies Effectiveness

This case study investigates the effectiveness of talent management strategies at Savoy Hotel, a hospitality industry player. The research aims to analyze talent management's impact on organizational success, focusing on attracting and retaining employees. It explores the basic concepts of talent management, evaluates various strategies like employee engagement, compensation, rewards, and culture, and understands their importance in Savoy Hotel's growth. The methodology employs a positivism research philosophy and a deductive approach, utilizing both primary data (questionnaires from 20 employees) and secondary data (literature review). The data analysis reveals insights into employee awareness of talent management, its impact on customer satisfaction and workforce performance, and the importance of talent management strategies for Savoy Hotel's competitiveness. Ethical considerations were maintained throughout the research process. The study concludes with recommendations for Savoy Hotel to enhance its talent management practices.

Unit 11: Research Project
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INTRODUCTION...........................................................................................................................4
Research aim..........................................................................................................................4
Research objectives................................................................................................................4
Significance of research.........................................................................................................4
LITERATURE REVIEW................................................................................................................5
RESEARCH METHODOLOGY.....................................................................................................6
Research Philosophy..............................................................................................................6
Research Approach.................................................................................................................7
Research Method....................................................................................................................7
Sources of Data Collection.....................................................................................................7
Sampling Method...................................................................................................................8
Cost effective and Time Frames...........................................................................................10
Ethical Consideration...........................................................................................................10
DATA COLLECTION AND ANALYSIS....................................................................................10
Data analysis.........................................................................................................................10
Data interpretation................................................................................................................13
........................................................................................................................................................13
RESEARCH OUTCOMES............................................................................................................21
CONCLUSION AND RECOMMENDATIONS..........................................................................21
Conclusion............................................................................................................................21
Recommendations................................................................................................................22
REFLECTION AND RECOMMENDATION FOR ALTERNATE RESEARCH
METHODOLOGY........................................................................................................................22
REFERENCES..............................................................................................................................23
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INTRODUCTION
Talent management is a continuous process that allow organisation to strategically hire,
recruit, select, motivate and hold employees for longer period of time (TETIK and Halil, 2021).
Talent management allow organization to improve worker work satisfaction level through which
organization can hold them for long time span. Present report is conducted on Savoy hotel which
is operating its operations in hospitality industry sector and offer wide range of services and
facilities to customers. Present report is conducted on the effectiveness of talent management
strategy for organisation. Mentioned below aims as well as objectives of research is being stated.
Research aim
“To analysis the effective talent management strategy for successful organization”. A case
study on Savoy hotel.
Research objectives
 To analysis the basic concept of talent management in organization.
 To evaluate various talent management strategies to attract & retain employees of Savoy
hotel.
 To understand the importance of talent management on growth of Savoy hotel
Research questions
 What is the basic concept of talent management in organization?
 What are the various talent management strategies to attract & retain employees of Savoy
hotel?
 What is the importance of talent management on growth of Savoy hotel?
Significance of research
This assessment is basic as it maintains examiner in understanding the possibility of ability
the executives in an appropriate way and getting significant pieces of information regarding the
matter. Likewise, by the help of this investigation assessment, the researcher can choose factors
that make the implications of correspondence and assortment significant for association and the
practices in strategies that an affiliation can embrace to encourage equilibrium and assortment in
work space. By the help of the examination, the association will prepared to stay aware of
equilibrium and assortment sufficiently. It is moreover enormous for academic explanation as it
will maintain specialists to finish further assessment by accepting this report as a base.
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LITERATURE REVIEW
Basic concept of talent management in organization
According to the viewpoint of Chen, Lee and Ahlstrom, 2021 talent management is
continuous process in which organisation engage in the process of attracting, hiring, selecting,
motivating, retaining and holding employees with an aim to enhance workforce efficiency.
Talent management is inclusive of practices like planning, learning and development, employee
engagement, performance management, success and retention recruiting and boarding (Čizmić
and Ahmić, 2021). Talent management is an essential aspect for organisation of every industrial
sector irrespective of its size and scope. This allows companies to continuously make employees
feel valuable and motivate them, with the help of different attractive strategies. Through this
concept company can retain skilled and experienced employees for longer period of time.
Various talent management strategies to attract & retain employees of Savoy hotel
As per the view point of Davern, 2021 there are different type of strategies through which
organisation can significantly attract and retain employees. These strategies allow company to
enhance workforce capability and performance towards accomplishment of organisational goals
in effective manner.
Employee Engagement
It is an essential strategy in which leaders and managers are required to engage
employees in the process of decision making. This effectively increase motivation and morale of
employees through which they retain within an organisation for long time period.
Compensation and benefits
compensation and benefits at higher scale comparatively to other rivals plays essential
strategy in attracting retaining talent. With the help of providing competitive benefits such as
flexible working hours and efficient compensation Savoy hotel can influence mindset of
employees in effective manner.
Reward and recognition
It is an essential strategy in which organisation by providing attractive reward and
recognition to employees can enhance their motivation and moral at greater extend ( Gannon,
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Clayton and Klenert, 2021). This strategy play essential role through which company can
provide additional benefits in terms of reward and recognition to employees.
Healthy employee-based culture
This is an essential strategy in which organisation with the help of building employee-
based culture can create stronger bond between employee and employer. With the help of this
organisation retain employees for longer period of time within organisational workplace
premises.
Importance of talent management on growth of Savoy hotel
According to the viewpoint of SAVELYEVA, 2021 talent management make employees
feel motivated, engaged, skilled and effectively allow them to move towards a direction in order
to accomplish business objectives in effective manner. Talent management is playing important
role through which company can significantly enhance their performance as well as consumers
satisfaction rate at great extent. Talent management ensures that skilled and talented candidates
retain within an organisation for long time period. Now a days there is aggressive competition
prevail within all the industrial sector, especially in hospitality industry companies engaged in
higher competition. Thus, talent management plays important role through which organisation
can retain talented and skilled employees and can save their money that can be lost due to high
employee turnover. This significantly allows organisation to maximise their growth and
development at greater scale.
RESEARCH METHODOLOGY
Research Philosophy
Research philosophy is defined as a belief about the manner in which data associated to the
phenomenon as required to be gathered, evaluated and utilised. There are two type of research
philosophy which is positivism and interpretivism (Pettersson and Skogh, 2021). In order to
conduct present research investigator with the help of positivism method will acquire
information as it is a scientific method that examine research objectives in effective manner and
anticipate information accordingly.
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Research Approach
Research approach is basically a process and plan for research which include that are
require to be complied with the help of detail methods of data analysis, collection and
interpretation. Deductive and inductive are two form of research approaches (Nayak and Singh,
2021). In order to conduct present research investigator with the help of deductive approach will
acquire information and data. Main reason behind selecting this method is to explain causal
relationship between variable and concepts and measure concepts in a quantitative manner.
Research Method
Research method are specific procedures through which investigator can collect and
analyse data. It is an integral part of research which allow investigated to conduct systematic
work. Quantitative and qualitative are two types of research method out of which investigator
with the help of quantitative method acquire information. In this researcher acquire information
with the help of questionnaire. Main reason behind this is to acquire reliable and valid data to
conduct research.
Sources of Data Collection
This is basically data collection method that facilitate investigator to collect appropriate
information and data from appropriate sources. Primary and secondary are two form of data
collection source. n terms at present report investigator will undertake use of both primary and
secondary data collection method (Jurgens, 2021). In context the primary method investigator
will acquire information from questionnaire in order to have raw and authenticated information.
While in terms with secondary method investigator with the help of taking literature review
researcher acquire information from wide range sources that include articles, journals and more
with truthful facts. Main aim behind taking advantage of both of this method is to conduct
research with the help of appropriate data and fulfil research objective with in depth analysis.
Sampling Method
Sampling is a method through which investigator can acquire information about a
population based upon the result (Kwon and Jang, 2021). It is an essential aspect of research that
allow investigator to select small sample size out of the whole population. Main reason behind
selecting certain group of respondents is to acquire information appropriately to fulfil present
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research objectives. Simple random sampling is being undertaken by investigator to acquire
information, in this respondents is being selected on random basis.
Instrument Used: In order to accomplish present research objective investigator with the help of
taking advantage of questionnaire as an instrument tool will acquire data and information in a
systematic and appropriate manner.
Sample Size: Overall sample size from which investigator acquire information and data for
present research is 20 respondents of organisation who are employee performing their business
roles and responsibilities in Savoy hotel.
Questionnaire: This is basically a written document which include questions that investigator
framed as to collect data and information associated to the topic. Questionnaire for present
research is being given below:
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Are you aware with the concept of talent management?
a) Yes
b) No
Q2) What is the importance of talent management on growth and development of
organisation?
a) Increase in overall rate of customer satisfaction
b) Decrease in cost
c) Increase in workforce and organisation performance
Q3) What are the main reason that had made implementation of talent management
strategies important for Savoy Hotel?
a) Higher competitive growth
b) Experienced workforce
c) Increase in overall sales and performance
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d) High level of consumer satisfaction
Q4) Does talent management strategies facilitate company to attract and retain talent?
a) Yes
b) No
Q5) As per your opinion, does Savoy hotel need better talent management strategies for
attracting and retaining talent?
a) Agreed
b) Disagreed
c) Neutral
Q6) What are issues that Savoy hotel can face during the course of implementation of
talent management process?
a) Diversity and inclusion
b) Building resilience and adaptability
c) Flexible and remote practices
Q7) What are strategies that Savoy hotel can adopt to enhance effectiveness of attracting
and retaining employees?
a) Employee engagement
b) Competitive compensation and benefits
c) Attractive recognition and reward
d) Healthy employee-based culture
Q8) What is the overall impact of talent management strategies upon Savoy hotel?
a) Positive
b) Negative
c) Neutral
Q9) Any further recommendations Savoy hotel to support them in retaining and
attracting talent?
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Cost effective and Time Frames
During the planning to grouping of the data information as for research subject to duly
investigate talent management it required 20-25 days in Savoy hotel premises. To grasp the
general organization about the manner of thinking to coordinating the investigation similarly as
the information is gotten together to the limitation factor. The Cost assessment in this
investigation is comparatively high for managing the digital equipment’s as well as seminar
close by some convenience administrations that researcher directed.
Ethical Consideration
This has been assessed those general goals of present research include number of challenges
to face to getting the assessment data information from affiliation peers. After the best grouping
of data by proposes disclaimer for tending to ethically explore and there isn't restricted time
activity expected of unfavorable issues that annoyed any kind of sex, age or religion. By keeping
up with effectively maintaining privacy research has been accomplished. Proper ethical
standards has been maintained during this research in order to make sure that outcomes does not
affect any form of religion, sex or age.
DATA COLLECTION AND ANALYSIS
Data analysis
Q1) Are you aware with the concept of talent management? Frequency
a) Yes 15
b) No 5
Q2) What is the importance of talent management on growth and
development of organisation?
Frequency
a) Increase in overall rate of customer satisfaction 12
b) Decrease in cost 6
c) Increase in workforce and organisation performance 2
Q3) What are the main reason that had made implementation of
talent management strategies important for Savoy Hotel?
Frequency
a) Higher competitive growth 6
b) Experienced workforce 4
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c) Increase in overall sales and performance 5
d) High level of consumer satisfaction 5
Q4) Does talent management strategies facilitate company to attract
and retain talent?
Frequency
a) Yes 18
b) No 2
Q5) As per your opinion, does Savoy hotel need better talent
management strategies for attracting and retaining talent?
Frequency
a) Agreed 16
b) Disagreed 2
c) Neutral 2
Q6) What are issues that Savoy hotel can face during the course of
implementation of talent management process?
Frequency
a) Diversity and inclusion 7
b) Building resilience and adaptability 7
c) Flexible and remote practices 6
Q7) What are strategies that Savoy hotel can adopt to enhance
effectiveness of attracting and retaining employees?
Frequency
a) Employee engagement 5
b) Competitive compensation and benefits 7
c) Attractive recognition and reward 4
d) Healthy employee-based culture 4
Q8) What is the overall impact of talent management strategies
upon Savoy hotel?
Frequency
a) Positive 15
b) Negative 2
c) Neutral 3
Q9) Any further recommendations Savoy hotel to support them in retaining and
attracting talent?
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Data interpretation
Theme 1) Talent management concept
Q1) Are you aware with the concept of talent management? Frequency
a) Yes 15
b) No 5
1
0
2
4
6
8
10
12
14
16
15
5
Chart Title
a) Yes b) No
Interpretation:
As per the above-mentioned graph it has been interpreted that 15 out of 20 respondents
are agreed with the fact that they are aware with the concept of talent management. While
remaining 5 respondents were not aware with the same.
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Theme 2: Importance of talent management on growth and development of organisation
Q2) What is the importance of talent management on growth and
development of organisation?
Frequency
a) Increase in overall rate of customer satisfaction 12
b) Decrease in cost 6
c) Increase in workforce and organisation performance 2
a) Increase in overall rate
of customer satisfaction b) Decrease in cost c) Increase in workforce
and organisation
performance
0
2
4
6
8
10
12
12
6
2
Chart Title
Interpretation:
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