Talent Management: Strategic Approach for Productivity and Success

This research project investigates the application of talent management within the service industry, specifically using The Chester Grosvenor Hotel as a case study. The report begins with an introduction to talent management and its importance in the hospitality sector, followed by a detailed literature review examining its impact on workforce hiring, management, and retention. The study outlines the role of line managers and leaders in employee development and well-being, along with identifying the challenges they face. The research methodology, including research philosophy, approach, strategies, and data collection methods, is thoroughly explained, with a focus on quantitative research using questionnaires. The project covers both primary and secondary research methods, ethical considerations, and sampling techniques. Finally, the report addresses communication of research outcomes, reflection on the effectiveness of research methods, and potential alternative methodologies, providing a comprehensive analysis of talent management's strategic approach to enhance productivity and business success.

RESEARCH PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Research proposal defines research questions supported through literature review..............1
P2 Research methods and approaches.........................................................................................5
TASK 2............................................................................................................................................8
P3 Primary and secondary research by using appropriate methods............................................8
P4 Analytical tools to analyse research findings.......................................................................10
TASK 3..........................................................................................................................................20
P5 Communicate research outcomes........................................................................................20
TASK 4..........................................................................................................................................21
P6 Reflect on effectiveness of research methods......................................................................21
P7 Alternative research methodologies.....................................................................................21
REFERENCES..............................................................................................................................22

TITLE: The application of Talent Management in the service industry as a strategic
approach on productivity and enhancing business/organisation success.
INTRODUCTION
Talent management is defined as the systematic procedure of determining vacant job
positions and also hiring suitable person for attain the specific objectives. It is useful when this
comes to explain commitment to company for hiring, manage and sustain the talented staff
members. This is business strategy that company will able to sustain the skilled and talented
employees (Mosson and et. al., 2017). The talent management provided the managers and
leaders better roles and the responsibilities in recruitment process and also sustaining superior
staff members. Present report is based on The Chester Grosvenor Hotel and this was built in year
1863 and 1865. The main focus of this hotel is to hire the talented employees which focus on
doing their job and attaining the objectives with in specific time period.
TASK 1
P1 Research proposal defines research questions supported through literature review
Background of Research
Talent management is an anticipation of needed human capital for company and planning
to meet the requirements. It comes down to developing as well as sustaining workforce of the
better employees to attain organisational objectives. This is strategy of company concerned with
attraction, hiring, sustain and development of the people. Chester Grosvenor Hotel is long
standing establishment specifications on the site restaurant in England. In this hotel, line
managers and leaders play necessary role in the employee development as well as well-being.
Employee development is process where staff members with support of employer undergoes
different training programs to acquire the new skills and knowledge (Arnold, 2017). This is long
term initiative but this also leads to the short term advantages such as improved performance and
loyalty. In Chester Grosvenor Hotel, leaders and managers treat the employees positively and
motivate them to work effectively and their growth can be enhanced.
Rationale of Research
Present report is taken in to consideration on the role of line managers and leaders in
employee development and well-being in Chester Grosvenor Hotel. Researcher conducted an
investigation for personal and professional context. Through conducting the present
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investigation, basic understanding about the concepts enhanced. It helps increasing the skills as
well as core competencies of an investigator in significant way. From this research, investigator
can able to perform any research activities in future without facing any complexities (Barling and
Frone, 2017).
Aim
“To identify the role of line managers and leaders in employee development and well-
being.” A study on Chester Grosvenor Hotel.
Objectives
 To examine concept of talent management and its importance in context to hospitality
sector.
 To determine role of line managers and leaders in employee development and well-being
in Chester Grosvenor Hotel.
 To identify the challenges faced by leaders and managers in employee well being and
development.
Questions
 What is talent management and its importance in context to hospitality sector?
 What is the role of line managers and leaders in employee development and well-being in
Chester Grosvenor Hotel?
 What are the challenges faced by leaders and managers in employee well being and
development?
LITERATURE REVIEW
Talent management and its importance in context to hospitality sector
As per opinion of Cora Llamas (2020) Talent management is a process of managing the
human resource in an organisation. It relates to managing the people by putting them at right
position (according to skills and knowledge they possess) and motivate them regularly to grow.
The job of talent management team is also to estimate human capital required in the future,
setting job description, strategic planning of human resource.
Importance of Talent Management in Hospitality sector
Hiring of workforce- The main aim role of Human resource management team is to
forecast the requirement of human resource in future. By estimating the requirement, HR team
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does the recruitment process accordingly. Hiring people who is best suited for customer's welfare
and care for what the hospitality sector looks for (Bhat and Bharel, 2018).
Managing of work force- Talent management team also manage the organisation's work
force by performing recruitment, selection, promotion, giving orientation programmes to
employees, organising training programmes for organisation and so forth. It also handles the
grievances that may occur between employees. The team looks for the people who has attain
some degree or course in hospitality business because they know what skills and set of behaviour
needs in such profile.
Retaining of talent- An organisation works hard on employee's skills for the betterment
of both the employee and organisation. Any employee who is working in an organisation from
past many years is considered as a major assets because it is assumed that he has become
specialized in his job profile. Therefore, the organisation tries its best to retain its such asset. The
cost of attaining workforce and providing them training to new employees very often is actually
more in hospitality sector than to retain an employee in company (Choi, Tran and Kang, 2017).
Role of line managers and leaders in employee development and well-being in Chester
Grosvenor Hotel
According to F. JOHN REH (2019) Line manger are those managers who act as an
linkage between worker and upper management. They manage employees who are directly
related to activities like production, delivery of product or goods & services.
Role of line managers and leaders in employee development and well-being
Ensue performance appraisal of employees- In an organisation, itdirectly impact on
employee development and well being in organisation. In context of Chester Grosvenor hotel
where Sarah Ballam, formerly Rooms Operations Manager has been promoted to Hotel Manager
because of his good performance in providing feedback of employees and there performance
appraisal. This has positive impact on existing employees of Chester Grosvenor hotel as there
employees got motivated with efforts of Sarah Ballam.
Ensuring good communication- It helps an organisation in delivery of sound action plan.
Leaders or line manager of Chester Grosvenor hotel implement this role effectively as they have
a good organization structure in which communication flows in smooth direction, this impacted
positively as all of their employees know, In which direction they have to work, which enable
effectiveness in work and employee well-being.
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Challenges faced by leaders and managers in employee well being and development
As per opinion of Halelly Azulay (2019) Leaders and line managers face some issues
regarding employee well being and development. Some complexities are given below:
Role clarity- It is main challenge which a manager faces while working in enterprise. A
line manager must ensure that employee of firm should not left wondering what they have to do
in organization. A leader has to ensure that there worker have a clear cut idea of what is there
role in organization . This is also an issue with Chester Grosvenor hotel, where lower level
employees make there decision at there own which is harming organisation structure and decline
growth of employees.
Meaningfulness of work- It is related to challenges which a manger face that how they
can make job of their employee more interesting (Heffernan and Dundon, 2016). Employee
make efforts to wake early, go to work every day for monetary benefits, but after some time they
get bored form this fixed routine. This was also an issue for Chester Grosvenor hotel, as there
employee turnover ratio is higher which impacted adversely on growth of employee of firm.
P2 Research methods and approaches
The research methods and approaches are helpful in doing research activities and whole
project in systematic way and getting the positive outcomes. There has been Saunders Research
onion applied that provides information about whole method used in research. Different layers of
research given below:
Research philosophy- There are interpretivism and positivism two different
philosophies. In conducting present investigation, there will be positivism philosophy used
because this follows the proper guidelines and give the accurate outcomes.
Research Approach- Inductive and deductive are two different approaches of research.
Inductive approach begins with observation while deductive starts with hypothesis preposition.
In present research, deductive approach has been used because it is appropriate from the small
sample size project and also easy to analyse (Jena, Pradhan and Panigrahy, 2018).
Research strategies- It is step- by- step action plan that provides the direction to efforts
and thoughts for conducting an investigation systematically. There are different research
strategies which helps in collection of data like questionnaire, interviews and observations. There
has been questionnaire used because this is easy to gather information from large sample size.
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Research Choice- There are two different kinds of research methods which helps in
conducting an investigation. Qualitative and quantitative are two kinds of research methods.
There are some advantages and disadvantages of qualitative and quantitative research methods
(Litano and Major, 2016).
Advantages of Qualitative method
 This develops the potential data which usable to researchers. It can capture the changing attitudes within target group.
Disadvantages of Qualitative method
 This method can lose the data. It is complex to replicate results.
Advantages of Quantitative method
 Data can collect quickly. Samples of the quantitative research are to be randomized.
Disadvantages of Quantitative method
 High cost involved.
 Develops potential for unnatural environment.
In conducting present investigation, quantitative method will be used because this helps
in give accurate and valid outcomes about specific research topic.
Time horizons
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Data collection- This is concerned with gathering the relevant data and information by
using the authentic sources. There are primary and secondary two different sources to collect
data. Secondary method will be used in conducting literature review. For collecting information
from primary sources, questionnaire will be developed (Mencl, Wefald and van Ittersum, 2016).
Sampling- Sample is set of the people or objects which chosen from statistical
population through defined procedure. Different sampling methods given below:
Probabilistic sampling- This depends on fact that each member in population has equal
chance of being chosen.
Non- probabilistic sampling- This is mainly use the non- random processes and also
partial with chosen members in population.
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The random sampling method will be chosen as part of probabilistic sampling and select
40 respondents. The chosen respondents are managers of company because they have better
understanding regarding company operations and policies.
TASK 2
P3 Primary and secondary research by using appropriate methods
Primary and secondary are two different data collection method. Present investigation is
based on these two different methods which help in give relevant and accurate information
regarding specific topic (Nielsen and et. al., 2017).
Costs- It is explained as expenditure that incurred by the investigator while carrying out
research work in an appropriate way. To reach at valid conclusion, primary and secondary both
methods are useful, but there is a need to choose one another that depend on amount of the
capital as well as preferences. There is less cost involved while collecting the information from
secondary sources. In context to collect the information from primary sources, there is high cost
included because there is new data collected by using questionnaire (Perko and et. al., 2016).
Access- It can be defined as ethical and scholarly activities that are primarily concerned
with obtaining an entry granted to the group to collect information from the primary and
secondary data collection methods. This assist in explore the main key issues related to the
acquisition of qualitative investigation that access to researchers. As this will help a researcher to
provide every participant access so that they can give their opinion about the employee
development and well-being in an organisation.
Ethical consideration- Under this, it is necessary for researcher to perform the research
activities in an ethical manner. An investigator should assure that to collect the data and
information by using the authentic data and information. In conducting research, there are
different issue arise such as authenticity, reliability, cost and others. In order to overcome from
issues, there is a need to apply the ethical principles such as openness, confidentiality,
authenticity, integrity etc.
Data collection tools- These are helpful in gathering information and data by using
different sources. Questionnaire, observation, interviews are different tools of data collecting. In
conducting present investigation, there has been questionnaire used as data collection tool
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because it is easy and cost saving method (Russell and et. al., 2018). Through using this tool,
information can be collected from large sample size.
QUESTIONNAIRE
Name:
Age:
Gender:
Contact no.:
Q1) What is the importance of talent management?
a) Hiring of workforce
b) Managing of work force
c) Retaining of talent
Q2) Do you have better understanding about the employee development and well-being?
a) Yes
b) No
Q3) What benefits Chester Grosvenor Hotel can get by employee development and well
being?
a) Reduce Absenteeism
b) Improve Employee Health Behaviour
c) Enhanced productivity
Q4) Is your hotel dedicated to towards employee well-being and development?
a) Yes
b) No
Q5) What is the role of line managers and leaders in employee development and well-
being in Chester Grosvenor Hotel?
a) Recruiting and hiring talent
b) Providing training
c) Evaluating team and individual performance
Q6) What are various methods used through Chester Grosvenor Hotel for the employee
development?
a) Job Enrichment
b) Job Rotation
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c) Promotions
Q7) What are different ways used by Chester Grosvenor Hotel to promote the employee
well-being?
a) Promote exercise
b) Organise Regular Team Building Days
c) Permit Flexible Working
Q8) What challenges faced by leaders and managers in employee well-being and
development?
a) Lack Of Communication
b) Employee Mental Health Management
c) Lack of employee engagement
Q9) What are various ways to overcome from the issues related to employee well-being
and development?
a) Change management
b) Handling Conflicts
c) Use discussion forums
Q10) Recommend ways to improve workplace environment positive and attain
competitive benefits.
P4 Analytical tools to analyse research findings
Data Analysis tools- These help in analysing the data and information by using the
different tools (Yang and et. al., 2018). In given research, thematic analysis has been used with
interpretations.
DATA SHEET
Q1) What is the importance of talent management? Frequency
a) Hiring of workforce 20
b) Managing of work force 10
c) Retaining of talent 10
Q2) Do you have better understanding about the employee Frequency
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development and well-being?
a) Yes 35
b) No 5
Q3) What benefits Chester Grosvenor Hotel can get by employee
development and well being?
Frequency
a) Reduce Absenteeism 20
b) Improve Employee Health Behaviour 10
c) Enhanced productivity 10
Q4) Is your hotel dedicated to towards employee well-being and
development?
Frequency
a) Yes 30
b) No 10
Q5) What is the role of line managers and leaders in employee
development and well-being in Chester Grosvenor Hotel?
Frequency
a) Recruiting and hiring talent 10
b) Providing training 10
c) Evaluating team and individual performance 20
Q6) What are various methods used through Chester Grosvenor
Hotel for the employee development?
Frequency
a) Job Enrichment 25
b) Job Rotation 5
c) Promotions 10
Q7) What are different ways used by Chester Grosvenor Hotel to
promote the employee well-being?
Frequency
a) Promote exercise 10
b) Organise Regular Team Building Days 12
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