This report presents a comprehensive analysis of talent management within the service industry, using Sheraton Hotel as a case study. It begins with an introduction outlining the importance of talent management for enhancing productivity and business success. The literature review explores the concept of talent management, strategies for implementation, and the challenges faced. The research methodology section details the research philosophy, approach, strategy, and methods employed, including the use of a survey. The report also includes data analysis, communication of outcomes, and recommendations for Sheraton Hotel. The study aims to ascertain the role of leaders and managers in employee development and talent management, focusing on strategies to improve performance and address challenges within the hospitality sector. The report concludes with insights into the application of research methodologies and concepts.