Strategic Talent Management in the Service Industry: Sheraton Hotel

This report presents a comprehensive analysis of talent management within the service industry, using Sheraton Hotel as a case study. It begins with an introduction outlining the importance of talent management for enhancing productivity and business success. The literature review explores the concept of talent management, strategies for implementation, and the challenges faced. The research methodology section details the research philosophy, approach, strategy, and methods employed, including the use of a survey. The report also includes data analysis, communication of outcomes, and recommendations for Sheraton Hotel. The study aims to ascertain the role of leaders and managers in employee development and talent management, focusing on strategies to improve performance and address challenges within the hospitality sector. The report concludes with insights into the application of research methodologies and concepts.

Research Project

Table of Contents
Title .................................................................................................................................................1
Introduction .....................................................................................................................................1
Literature Review ............................................................................................................................3
Research Methodology ...................................................................................................................4
Data Analysis and Interpretation ....................................................................................................8
Communicate the outcome to the stakeholder ..............................................................................17
Conclusion ....................................................................................................................................17
Recommendation ..........................................................................................................................18
Reflect on the application of research methodologies and concepts ...........................................18
References .....................................................................................................................................21
Appendix .......................................................................................................................................22

Title
“The application of Talent Management in the service industry as a strategic approach
on productivity and enhancing business success”. Case Study on Sheraton Hotel
Introduction
The study initiate to ascertain the role of leaders and managers in employee development
and talent management (Bird and Mendenhall, 2016). Therefore, managers and leaders are
recognised to be the most essential aspect of business as they plays vial function in the
maturation and improvement of business within commercial centre. Thus, in today's modern
enterprise world businesses are mainly focuses over achieving higher development and
competitive edge via the support of managing talent at workplace. Sheraton Hotel is the selected
administrations for this peculiar undertaking, thus it is a sizeable international hotel chain that is
owned by Marriott Internation (Thunnissen, 2016). The firm is mainly interested over bring off
endowment at work place for the purpose of increasing production and success of business.
Reasons for choosing this project
The main reason behind preferring this topic is that in an organisation the role of
employees plays a vital role as it drive them to achieve its target in an impressive manner as well
as help firm to maintain its working culture. However, the practice of talent management enable
organisation to understand and identify the need or demand of each personnel as well as
empower manager to take corrective course of action. Moreover, by conducting this study, it
assist researcher to gain the deeper understanding about the impact of talent management within
service industry as it aid them to satisfy the targeted customer demands or requirements. Apart
from this, by organising study on such topic enable researcher to identify various sort of benefits
which an establishment acquire with the implication of talent management strategy inside
functional unit. Furthermore, also support them to determine various challenges which that may
hinder company while maintaining talents in an amended way. Additionally, this research report
also assist investigator to know about different kinds of research methodology that lead them to
provide better outcome in a stipulated time limit without any hindrances.
Research Aim
“To ascertain the role of leaders and managers in employee development and talent
management”. - Case Study on Sheraton Hotel
Research Objective
1

 To understand the concept of talent management within hospitality sector.
 To identify the strategies which Sheraton Hotel's managers can imply in enhancing the
productivity of talents.
 To determine the challenges that an establishment undergoes while managing talents in
order to improving employees performance.
Research Question
 What is the concept of talent management within hospitality sector?
 What are the strategies which Sheraton Hotel's managers can imply in enhancing the
productivity of talents?
 What are the challenges that an establishment undergoes while managing talents in order
to improve overall performance?
2

Literature Review
The concept of talent management within hospitality sector.
In the views of Cora Llamas, 2018, In this present era of marketplace, there is an intense
level of competition and challenges among companies, due to which company face huge
difficulty in managing talents in an effective manner. The concept of talent management is
considered as a combination of the elements of human resource management practices which
includes recruitment, selection, career development, retention for achieving the business goal in
an improved manner. In relation to hotel industry, the quality of employees is regarded as an
essential component because it is concern with rendering high level of customer satisfaction and
motivation towards particular brand. However, with the practice of talent management, it enable
organisation to identify, motivate, encourage, retain manpower with the purpose of
accomplishing the pre determined goal in an efficacious and efficient manner. Along with this,
by the implication of of talent management it drive establishment to identify the skill or
potentiality of each personnel and also enable them to delegate roles and responsibilities as per
their capability (The importance of talent management and why companies should invest in it,
2018). Due to such initiation, it benefit organisation by acquiring increased level of contribution
or effort from employees towards the accomplished of business pre defined goal in desired time
frame. In addition to this, practice of talent management empower organisation to provide
enormous growth opportunity to every employees in an equal manner which support firm in
improving the overall profitability ratio in an amended mode. Moreover, it also motive personnel
to understand or determine the requirements of guests and customer as well as drive them to
fulfil the same in a better manner that enlarge the market share and brand image among
competitors in an innovative style.
The strategies which Sheraton Hotel's managers can imply in enhancing the productivity of
talents.
According to Karim Ansari, 2017, The implication of talent management within
organisation is one of the essential element as it enable mangers or employers to reduce the
employee turnover rate and retain the personnel for longer time duration without any hindrances.
This is because, talent management is the strategic approach which is concern with identifying,
motivating and developing each manpower potentiality in order to improve their overall
performance and also the company's proficiency ratio (Simple Talent Management Strategies,
3

2017). However, it is important for company to effective managing the aspects of talent
management so that they can maintain better working culture as well as can create positive
response among targeted audience in an effective way. Some of the strategies which hotels can
imply for improving the performance of talents are determining the skill and placing them in a
right position, rendering right reward system, training and development program, recognition of
efforts and many more. However, with the application of these strategies, it support manager or
hotel to enrich its capability to gain cutting edge competitive advantage among competitors in an
innovative style.
The challenges that an establishment undergoes while managing talents in order to improving
employees performance.
As per the opinion of Andre, 2015, Although, the concept of talent management impose
various benefits to hospitality sector as it enable them to attract wide range of customer towards
the brand and also help them to improve the productivity of employees in a positive way. On the
other hand, it render various challenges over company that directly influence its potentiality in
attaining sustainable growth or development. Some of the issues or threat hotel's manager face
like recruiting diverse workforce, increased level of employee turnover, lack of leadership, lack
of collaboration and team spirit, language barriers, issue in compensation or benefit and so on
(CHALLENGES OF TALENT MANAGEMENT, 2015). However, with the proper allocation of
available resource and providing effective training program help hospitality sector to increase its
brand reputation as well as drive them to gain competitive advantage among rivalry in an
impressive style without any obstacles.
Research Methodology
This section is defined as an effective area of an inquiry as it is efficacious in providing
an befitting path to the investigator to utilize all research activities in right manner to arrival at
the key results (Carasco-Saul, Kim and Kim, 2015). This section of methodology is mainly
encompasses over research online as it in-corporates over multiple stages that are efficacious in
processing an appropriate methodology. The stages of investigation onion are described as
under:
Research Philosophy: Research philosophy is first phase of the methodology and basically
defined as the set of principles which are concerning over the stance through that the
investigation is executed. On the basis of academic research, this area of investigation is in-
4

consist on interpritivism and positivism investigation philosophy. In the circumstance of this
existing research positivism philosophy has been practically implemented by the research as it is
hard-hitting in providing appropriate descriptive evaluation on the recognition of determining the
application of Talent Management within service sector as a strategic approach on productivity
and enhancing business success (Cloutier and et. al., 2015). Therefore, positivism philosophy is
efficacious in rendering detailed abstract thought via the assistance of developing hypothesis
which are derived through the existing theory and knowledge.
Research Approach: This is the part of the second layer of the research as it comes after the
selection of research philosophy. In the implementation of a research it is essential for the
investigator to chose the most appropriate methodology for the intention of assisting the overall
work in right manner. Research approach is off two types i.e. deductive and inductive research
approach. The deductive approach is basically starts with an appropriate hypothesis creation on
the literature which has been observed through the investigation (Davis and et. al., 2016). On the
other side, inductive research approach is mainly starts through observation which the
investigator applied to develop a new theory. In this present investigation work deductive
research has been implemented by the researcher as it is effective in effectively developing
hypothesis based on the area of determining the application of Talent Management in the service
industry as a strategic approach on productivity and enhancing business success. Therefore, this
is the most suited formulation of quantitative investigation as it is supported over theory and
move on to investigation question or hypothesis that is analysed by the data collection
afterwards.
Research Strategy: Research strategy is third and crucial sheet of investigation methods, thus it
principally concern with how an investigator plan to gather information for the better execution
of investigation (Gallardo Gallardo and Thunnissen, 2016). This section in-consist over multiple
methods like experiment, survey, case study, action research, grounded theory etc. In the context
of this present investigation, survey is being chose by the researcher as it is significant method of
deductive approach and is capable in gathering large volume of information which is apt for
statistical evaluation.
Choice of Methods: This is the fourth part of research onion, which is significantly concerned
with qualitative or quantitative research method. This is the most imperative area of an
exploration and it is crucial for the investigator to make choice of an appropriate methodology as
5

to lead the work in accurate mode (Iqbal, Anwar and Haider, 2015). A researcher can select
qualitative, quantitative or mixed method for the success of the project as it is effectual in
leading the whole piece of work in accurate way to reaching at the key results. In the context of
this existing research work, quantitative investigation has been taken into thinking through the
investigator as it is efficacious in conducting descriptive analysis over the area of analysing the
application of Talent Management in the service industry as a strategic approach on productivity
and enhancing business success with the support of conducting observation for determining the
views and opinion of others. Therefore, this tool is also significant in providing information with
actual facts and figures.
Time Horizon: This section of methodology is characterised among cross sectional and
longitudinal approach (LePine and et. al., 2016). Therefore, in this present investigation cross
sectional time frame has been applied by the researcher as it based on predetermined time in that
the activities of a research is needs to be accomplished.
Data Collection and Analysis: This is an important area of methodology as it consist over
techniques and procedures that are used to conduct an investigation. This part of research mainly
comprehend over primary and secondary tools of information accumulation. Therefore, in this
existing research area, both primary as well as secondary sources are applied by the researcher as
these two are significant in assisting the work in right manner to drawn valid and reliable
outcome (Mone and London, 2018). Primary research is implemented via executing survey as in
this questionnaire is created to gather information from the wider population. On the other side,
secondary research is being executed through books, articles, journals, magazines, newspapers,
formal investigation etc. as this section is efficacious in processing literature to develop the
apprehension in regards to the chosen subject area.
Research Sampling: Sampling is for the most part repeats from the first population, hence right
now select for helping a work in right way with the gathering of legitimate and solid data. This
area of examination is off two sorts for example probabilistic and non-probabilistic data
sampling (Newhall 2015). In this existing exploration, random sampling has been taken
aimlessly premise from the probabilistic device. Therefore in this individual are picked at
random basis.. Sample size for this analysis of 30 as in this employees of Sheraton Hotel is
being selected to gather suitable and authentic data.
6

Research Ethics: This is the key obligation of the researcher is to precede the investigation
ethics in order to assisting the overall piece of work in accurate mode. As in this present
investigation primary research is involved, so it is essential for the investigator to guarantee their
responsive about the safety of their private data (Noe and et. al., 2015). Therefore, research needs
to develop trust about the confidentiality of their data. In addition to this, researcher also provide
consent form at the very beginning of the research to provide brief idea about the aim and
objectives of the research, as it is supportive for the respondent to either take participation in the
research or not providing any concern about the project.
Research Limitation: The key impediment of this investigation is to time as the given time for
this undertaking is restricted and it is very difficult for the examiner to execute all the
examination exercises in fitting way as scarcely any exercises are tedious in nature like
information assortment from essential sources as it is a very tedious procedure to assemble data
from the more extensive populace (Schuler, 2015).
Research validity and Reliability: The validity and reliability of the investigation is mainly in-
consist over the execution of the primary investigation. Therefore, this was mariner around
multiple respondents to ensure that the acknowledgement of the survey was consistent around
multiple responsive (Singh and et. al., 2016). However, an investigation is said to be reliable
when the respondents are providing appropriate information in regards to the issue of the
investigation. On the other side validity is being analysed via addressing the issue of
investigation through gathering reliable data.
Research Budget: In the execution of a research, it is the fundamental need for the investigator
to manage cost and capital in respect to conducting all investigation activities in appropriate
manner. Therefore, researcher needs to manage funds and capital as to effective conducting the
cost consuming tasks in more effective manner (Swailes and Blackburn, 2016).
7

Data Analysis and Interpretation
Data analysis and interpretation is defined as the procedure of assigning meaning to the
accumulated data and analysing the results, significance and implications of the outcomes. It is
the most significant region of examination which is compelling in helping the general work right
way to drawing legitimate and dependable result (Taneja, Sewell and Odom, 2015). With regards
to this present examination, Thematic analysis is being applied by the researcher as it is viable in
creating themes in relation to the questions of questionnaire which help the general work in right
way.
Thematic Analysis
Theme 1) Individual are aware about the concept of talent management in the context of
hospitality industry.
Q1) Are you aware about the concept of talent management in the context of
hospitality industry?
Frequency
Yes 28
No 2
Interpretation:
The present examination start the comprehension in regards to the idea of ability the
executives with regards to cordiality industry. Consequently, right now directed among 40
respondents and out of that, 38 respondent are having proper comprehension with respect to the
8
Yes No
0
5
10
15
20
25
30
28
2
Frequency

zone of ability the executives and remaining individuals are not having the thought regarding the
equivalent.
9

Theme 2) Talent management is a major concerned area for the leaders and managers of a hotel
industry.
Q2) According to you, talent management is a major concerned area for the
leaders and managers of a hotel industry?
Frequency
Yes 27
No 3
Interpretation:
From the engaging investigation of the review report it has been distinguished that 27 out
of 30 individuals said that ability the board is a significant concerned zone for the pioneers and
directors of an inn industry. Along these lines, it is required for the administration of the business
to oversee ability at work place to build profitability and execution at work place. Remaining
individuals are not in worry with equivalent to per their view ability the board is certifiably not a
concerned territory for the pioneers and chiefs of an inn industry.
10
Yes No
0
5
10
15
20
25
30 27
3
Frequency

Theme 3) There are different key roles that are performed by managers and leaders in managing
talent at work place.
Q3) According to you what key role are performed by managers and leaders in
managing talent at work place?
Frequency
Hire skilled workforce 7
Training and development sessions 8
Creating internal talent pool 8
Assign right job to right person 7
Interpretation:
As per the evaluation of the above mentioned digram it is being evaluated that there are
different key roles which are performed by managers and leaders in managing talent at work
place. 7 out of 30 masses are in favour of Hire skilled workforce, 8 respondents are go with
Training and development sessions, 8 responsive are in favour of Creating internal talent pool
and remaining respondents are go with Assign right job to right person.
11
Hire skilled workforce
Training and development sessions
Creating internal talent pool
Assign right job to right person
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
Frequency

Theme 4) There are assorted benefits are gained by Sheraton Hotel by managing talent at work
place.
Q4) As per your view, what are the key significance are gained by Sheraton
Hotel by managing talent at work place?
Frequency
Increase employees performance 8
Retain Top Talent 7
Higher client satisfaction 7
Improve business performance 8
Interpretation:
From the examination of the task it has been broke down that, there are varying
advantages that are picked up by Sheraton Hotel by overseeing ability at work place. 8 out of 30
individuals are supportive of Increase workers execution, 7 respondents are agreeable to Retain
Top Talent, 7 responsive are go with Higher customer fulfilment and extra individuals are
supportive of Improve business execution.
12
Increase employees performance
Retain Top Talent
Higher client satisfaction
Improve business performance
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
8
7 7
8
Frequency

Theme 5) There are different need for Sheraton Hotel to manage talent at work place.
Q5) According to you, what is the need for Sheraton Hotel to manage talent at
work place?
Frequency
Effective strategic planning 7
Talent Acquisition and Retention 10
Performance management 6
Succession planning 7
Interpretation:
The depiction of the given chart expressed that, There are diverse requirement for
Sheraton Hotel to oversee ability at work place. 7 out of 30 individuals are agreeable to Effective
vital arranging, according to their view ability the board is required for compelling key
arranging, 10 responsive are supportive of Talent Acquisition and Retention, 6 respondents go
with Performance the executives and remaining individuals are supportive of Succession
arranging.
13
Effective strategic planning
Talent Acquisition and Retention
Performance management
Succession planning
0
1
2
3
4
5
6
7
8
9
10
7
10
6
7
Frequency

Theme 6) There are different key strategies that can be imply by the managers of Sheraton Hotel
in enhancing the productivity of talents.
Q6) According to you, what strategies can be imply by the managers of
Sheraton Hotel in enhancing the productivity of talents?
Frequency
Determining the skills or employees 9
Developing effective reward system 7
Recognition of efforts 8
Implementation of continuous improvement approach 6
Interpretation:
As per the in-depth evluation of the survey report it is being found that there are different
key strategies that can be imply by the managers of Sheraton Hotel in enhancing the
productivity of talents at workplace. 9 out of 30 people are in favour of Determining the skills or
employees, 7 respondents are go with Developing effective reward system, 8 individual's are in
favour of Recognition of efforts and remaining respondents are go with Implementation of
continuous improvement approach.
14
0
2
4
6
8
9
7 8
6
Frequency

Theme 7) There are different challenges that are faced by the management of Sheraton Hotel in
managing talent at work place.
Q7) According to you what challenges are faced by the management of
Sheraton Hotel in managing talent at work place?
Frequency
Recruiting diverse workforce 7
Increased level of employee turnover 7
Lack of leadership and collaboration 8
Language barriers 8
Interpretation:
As per the in-depth evaluation of the exploration it has been evaluated that, here are
different challenges that are faced by the management of Sheraton Hotel in managing talent at
work place, therefore, 7 out of 30 people are select the option of Recruiting diverse workforce
thus as per their view this is the major issue which has affect the functioning of the business. 7
respondents are go with Increased level of employee turnover, 8 individuals are in concern with
Lack of leadership and collaboration and remaining people are go with Language barriers.
15
Recruiting diverse workforce
Increased level of employee turnover
Lack of leadership and collaboration
Language barriers
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
7 7
8 8
Frequency

Theme 8) Talent management is effective for the Sheraton Hotel to enhance the productivity and
performance at market place.
Q8) According to you, talent management is effective for the Sheraton Hotel to
enhance the productivity and performance at market place?
Frequency
Yes 28
No 2
Interpretation:
The given graph stated that 28 out of 30 person said that talent management is effective
for the Sheraton Hotel to enhance the productivity and performance at market place, thus as per
their view the performance of the firm can be enhanced by managing talent within an
organisation and remaining responsive are not in favour with the same.
16
Yes No
0
5
10
15
20
25
30 28
2
Frequency

Theme 9) There are different approaches that Sheraton Hotel can adopt for effective talent
management practices at workplace.
Q9) According to you, what approaches Sheraton Hotel can adopt for effective
talent management practices at workplace?
Frequency
Regular performance Assessment 10
Developing Job description 8
Provide development opportunities 12
Interpretation:
The given graph related to the project stated that, there are multiple approaches that
Sheraton Hotel can adopt for effective talent management practices at workplace. 10 out of 30
people select the option of Regular performance Assessment, 8 respondents are go with
Developing Job description and remaining responsive are in favour of Provide development
opportunities.
17
Regular performance Assessment
Developing Job description
Provide development opportunities
0
2
4
6
8
10
12
10
8
12
Frequency

Communicate the outcome to the stakeholder
Stakeholder are recognised to the most crucial component of an investigation as they
performs an effective role in the completion of the project. Therefore, in this existing exploration
supported on analysing the role of leaders and managers in employee development and talent
management, leaders, managers, higher authority and employees are the major stakeholder of the
business, as they are more susceptible in rendering significant data in regards to the area of
assisting talent and work place and how it needs to be significant for the firm in achieving
maturation and occurrence. The stakeholders of this project are the project manager, supervisor
and the researcher as they are very much interested for developing a suitable outcome as the
results could be supportive in developing the knowledge and skills in regards to the present
investigation area. This evaluation is effective for the managers and leaders to determine the
effective way of managing talent at work place for the purpose of enhancing the productivity at
work place. This study is effective in providing in-depth analysis over the area of the role of
leaders and managers in developing employees performance and talent management. So the
outcome is effective in determining the investigation area in effective manner.
Conclusion
From the detailed analysis of the project it has been concluded that, talent management is
a crucial aspect which is needed to be managed by the businesses for the intention to enhancing
the operations of the business. In the context of service industry, talent management is an
effective aspect as the growth and development of businesses involves in service industry are
based over the performance enhancement of employees and for this talent management is
significant to encouraging effective working. As per the analysis of the study it has also been
analysed that, talent management is the recognised work of management as suitable assessment
of operations and performance handing is required for the development of business operations.
However, businesses within service sector are working of attaining development and for this
management of the business are encompasses over implementing effective strategies like
determining the skill and placing them in a right position, rendering right reward system, training
and development program, recognition of efforts and many more for managing talent at
workplace and developing the operations of the business. The study has also initiates that,
managers and leaders are the key aspect of business as they are involving in each segment of the
18

business and providing suitable assistance to enhancing the operations via making suitable
selection of employees, assigning the right task to employees, effective business planning and so
on.
Recommendation
From the in-depth analysis conducted over the area of determining the role of leaders and
managers in employee development and talent management it has been recommended to the
businesses to effectively management workforce for the intention to enhancing the operational
rivalry. From the analysis executed over the Sheraton Hotels and Resorts which is an
international hotel chain and widely owned by Marriott International and has its operations all
around the globe, it has been recommended that, the managers and leaders are needs to be
concern over hiring fresh and unique talent at workplace, as people with unique skills are more
liable in handling business operations effectively. As per the analysis of the project it has also
been suggest to Sheraton Hotel to implement regular performance assessment for the employees
as it is imperative for the business in analysing the merits an demerits of the employees which
will aid the management in providing the suitable task to the employee as per their capability. In
addition to this business should also hire people from different culture and language as it will be
significant for the business to handle clients from different region or culture. Developing Job
description is also termed as a major suggestion for Sheraton Hotel to provide suitable job role to
the employee and also hire suitable candidate to enhance the operations of the business as the job
description would be effective for employees in analysing the states for growth and their own
career development.
Reflect on the application of research methodologies and concepts
Investigation into thought depends on deciding the role of manager and leader in
employee development and talent management, along these lines, it is a wide region of scholastic
research which is compelling in building up the thought and information with respect to the
picked investigation zone. I am upbeat and happy to get an opportunity to lead an investigation
over the region of talent management, thus it is an effective area for consideration within
hospitality industry. Therefore, this study is effective for me in developing my personal as well
as professional skills that would be effective for me in gaining effective grades in my eduction
program. This study is effective in conducting a detailed investigation through following
19

appropriate research structure, therefore, with the suitable analysis of the study I have gained
knowledge regarding the role of managers and leader in processing the execution of employees
within an organisation. This investigation is likewise adequate for me investigating my insight in
regards to the usage of appropriate methodologies, hence, I found a good pace parcel about the
philosophies that are critical for helping the work in right way to draw substantial and
dependable result. From the profundity investigation of the undertaking I have been perceiving
that right now quantitative research is successful in offering help to the work through directing
top to bottom examination by means of the perception of human perception and views. The
major significant of this tool is that it is effective in providing quantitative data and generalizing
it close to groups of individual or to explain a specific area of investigation. The major pitfall of
this analysis is that it takes a lot time to gather and analyse information. In addition to this, I have
also determined that in this study, both primary and secondary aspects of investigation are
practically implemented for the purpose of gathering suitable information to attaining
investigation objectives, Therefore, I have been recognising that there are assorted ways of
gathering primary research like interview, survey, focus group, case study etc. but in this present
analysis work, survey is being applied as it is effective in gathering information from wider
population through developing questionnaire. The major demerit of this tool is that, respondents
may not feel encouraged to provide valid and authentic information. Furthermore, secondary
study is effective in developing theoretical framework to support the issue in gathering
information via books journals, formal investigation, past research and so on. In the secondary
research, there is lack of reliability on information thus it is not possible to gather exact
information and this is the major demerit of the investigation.
According to the definite assessment of the task, I have been seen that, in this existing
exploration, questionnaire is applied to help the work in right way as it is the most reasonable
approach to accumulate data from the more extensive population within a constrained time span.
However, there are also assorted ways like interview, focus group, case study etc. for gathering
primary research. Therefore, in this interview can also be implemented as the alternative source
of questionnaire as it is effective in providing in-depth analysis via conducting a personal
interview. Furthermore, In this questionnaire has been applied instead of interview, because it is
time consuming in nature as in this information can gather through personal interview round.
20

This examination has individual just as expert essentialness for me in building up my
thought and information base with respect to the examination wonder and the techniques for
directing exploration, in this way this upgraded abilities and information will be strong for me in
attempting my future activities in progressively obligated way.
21

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management/>
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Appendix
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Are you aware about the concept of talent management in the context of hospitality
industry?
Yes
No
Q2) According to you, talent management is a major concerned area for the leaders and
managers of a hotel industry?
Yes
No
Q3) According to you what key role are performed by managers and leaders in managing
talent at work place?
Hire skilled workforce
Training and development sessions
Creating internal talent pool
Assign right job to right person
Q4) As per your view, what are the key significance are gained by Sheraton Hotel by managing
talent at work place?
Increase employees performance
Retain Top Talent
Higher client satisfaction
Improve business performance
Q5) According to you, what is the need for Sheraton Hotel to manage talent at work place?
Effective strategic planning
Talent Acquisition and Retention
Performance management
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Succession planning
Q6) According to you, what strategies can be imply by the managers of Sheraton Hotel in
enhancing the productivity of talents?
Determining the skills or employees
Developing effective reward system
Recognition of efforts
Implementation of continuous improvement approach
Q7) According to you what challenges are faced by the management of Sheraton Hotel in
managing talent at work place?
Recruiting diverse workforce
Increased level of employee turnover
Lack of leadership and collaboration
Language barriers
Q8) According to you, talent management is effective for the Sheraton Hotel to enhance the
productivity and performance at market place?
Yes
No
Q9) According to you, what approaches Sheraton Hotel can adopt for effective talent
management practices at workplace?
Regular performance Assessment
Developing Job description
Provide development opportunities
Q10) Provide recommendation to Sheraton Hotel to managing effective talent at workplace for
the purpose of attaining higher growth and success.
24