Research Project: Talent Management in the Service Industry (HND)

This research project critically examines effective talent management strategies within the hospitality industry, focusing on Marriott International. The project includes a project management plan with a Gantt chart, outlining aims, objectives, and research methodologies, including secondary and primary research. Secondary research reviews existing literature on talent management, while primary research involves questionnaires to gather data on employee perspectives, covering topics such as employee satisfaction, career paths, and challenges in retaining talent. The project analyzes the collected data to draw conclusions and provide recommendations, such as emphasizing employee engagement and career development, and concludes with a reflection on the research process and its value in understanding talent management within the hospitality sector. The findings highlight the importance of factors like job opportunities and training programs in employee retention and overall business performance.

RESEARCH PROJECT

TABLE OF CONTENTS
 ACTIVITY 1: PROJECT MANAGEMENT
 ACTIVITY 2: PROJECT EXECUTION
 ACTIVITY 3: PROJECT FINDINGS
 ACTIVITY 4: PERFORMANCE REVIEW

INTRODUCTION
Talent management is considered to be an effective organization commitment
towards recruiting, hiring, retaining and developing the most skilled, prospective and
talented employees within the organization. This study will critically examine the effective
talent management strategies in a hospitality industry. Marriott International hotel is one of
the leading diversified hospitality company which was founded in year 1927 and is
headquartered in Bethesda, Maryland, U.S.

ACTIVITY 1: PROJECT MANAGEMENT
1.1 Project title.
TITLE: “To critically examine effective talent management strategies in a hospitality industry.
1.2 Devising aims and objectives of the project.
Aim: “To critically examine effective talent management strategies in a hospitality industry. A study on Marriott
Hotel London.”
Research objectives:
To develop an understanding on talent management.
To critically examine effective talent management strategies.
To determine the challenges faced by the company to retain talented management within hospitality company.
To provide effective recommendation strategies to retain talented management within hospitality company.

1.3 Project management plan (PMP).
PMP is a document which helps in critically examining every phase of the project from
starting to the end in order to attain desired results.
 Cost
 Scope
 Time
 Quality
 Communication
 Risk
 Resources

1.4 Work breakdown structure and Gantt chart.
Task Mode Task Name Duration Start Finish Predecessors
Auto Scheduled Project management 10 days Thu 1/9/20 Wed 1/22/20
Auto Scheduled Devising research aim and objective 1 day Thu 1/9/20 Thu 1/9/20
Auto Scheduled Project management plan 4 days Fri 1/10/20 Wed 1/15/20 2
Auto Scheduled Selection of research methods 5 days Thu 1/16/20 Wed 1/22/20 2,3
Auto Scheduled Project Execution 21 days Thu 1/23/20 Thu 2/20/20
Auto Scheduled Carrying out secondary research. 7 days Thu 1/23/20 Fri 1/31/20 3,4
Auto Scheduled Carrying primary empirical research. 14 days Mon 2/3/20 Thu 2/20/20 1,6
Auto Scheduled Project findings 20 days Fri 2/21/20 Thu 3/19/20
Auto Scheduled Formulation of questionnaire 7 days Fri 2/21/20 Mon 3/2/20 7
Auto Scheduled Sending questionnaire for data collection 3 days Tue 3/3/20 Thu 3/5/20 7,9
Auto Scheduled Analyzing research and data 12 days Fri 2/21/20 Mon 3/9/20 4,7
Auto Scheduled Drawing meaningful conclusions 5 days Tue 3/10/20 Mon 3/16/20 11
Auto Scheduled Carrying out appropriate recommendation 3 days Tue 3/17/20 Thu 3/19/20 11,12
Auto Scheduled Performance review 2 days Fri 3/20/20 Mon 3/23/20
Auto Scheduled Reflection 2 days Fri 3/20/20 Mon 3/23/20 11,13

Gantt Chart

Network diagram

1.5 Carrying out research methodology.
 Research methods
 Research approach
 Data collection
 Sampling
 Data analysis

ACTIVITY 2: PROJECT EXECUTION
2.1 Carrying out secondary research
McGuire and et.al., (2018) said that, talent management is effective framework to
manage and retain the competent and skilful employees within the company. This helps in
boosting the performance and productivity of employees.
Marinakou and Giousmpasoglou, (2019) established that, Cultivating honest
career path is considered to be effective talent management strategy. It helps employees see
the future growth opportunities within the particular business. Sheehan, Grant and
Garavan, (2018) argued that, Providing continuous training and development programs,
rewarding and recognizing employees and creating cultural fit environment are also one of
the effective talent management strategies.
McCracken, Currie. and Harrison, (2016) investigated that, competent offering
pay scale and higher job opportunities are considered to be the major challenge within the
company to retain talented employees.

2.2 Carrying primary empirical research.
Theme 1: Maximum number of employees has been working for 9
to 15 years in Marriott International London.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
0 to 4 years 2 10%
4 to 9 years 4 20%
9 to 15 years 8 40%
More than 15 years 6 30%
TOTAL 20 100%
10.00%
20.00%
40.00%
30.00%
0 to 4 years
4 to 9 years
9 to 15 years
More than 15 years
10.00%
20.00%
40.00%
30.00%
0 to 4 years
4 to 9 years
9 to 15 years
More than 15 years

Theme 2: Highly agreed, talent management helps in
reducing the risk of recruiting bad hires, saves time and
boosts productivity.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Agreed 4 20%
Highly agreed 7 35%
Disagreed 3 15%
Highly disagreed 2 10%
Neutral 4 20%
TOTAL 20 100%
20.00%
35.00% 15.00%
10.00%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral
20.00%
35.00% 15.00%
10.00%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral