BTEC Research: Talent Management & Training Development at Morrisons

This report assesses the importance of training and development sessions in managing talent within Morrisons. It includes a literature review covering talent management concepts, training methods in the retail industry, and the connection between talent management and training at Morrisons. The research methodology employs quantitative methods, including a questionnaire-based survey of 20 Morrisons employees. Data analysis reveals insights into employee awareness of training concepts, preferred training methods, benefits of training, and challenges faced during implementation. The report concludes with recommendations for improving Morrisons' talent management system and suggests alternative research methodologies for future studies, providing a comprehensive overview of talent management and training practices within the organization.

Research Project
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Table of Contents
Introduction......................................................................................................................................3
Literature review..............................................................................................................................4
What is the idea of talent management and its benefits?............................................................4
What training methods are employed in the retail industry to optimize performance?..............4
What is the connection between talent management and the training and development of
Morrison?....................................................................................................................................5
Research methodology.....................................................................................................................5
Data analysis ...................................................................................................................................6
Questionnaire..............................................................................................................................6
Data interpretations..........................................................................................................................7
Research Outcomes........................................................................................................................13
Reflection & recommendation for alternative research methodology...........................................13
Conclusion.....................................................................................................................................14
Recommendations..........................................................................................................................14
References......................................................................................................................................15
Books and journals....................................................................................................................15
Appendix........................................................................................................................................17
Questionnaire............................................................................................................................17
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Introduction
Training and development of the process of making opportunities for the employees and
provides them direction to perform a work within business. By having training and development
options, many of the employees enhance their skill and knowledge and it helps in development
of the employees within the company. Training and development sessions helps the talented
employees in managing their talents and enhancing their skills as well (Pérez-Ordás, Nuviala,
and Fernández-Martínez, 2021). The organisation selected within this report is Morrisons which
is one of the largest retail company and it is offering their products and services at limited prices.
Further, this report includes research aims and objectives, literature review, research
methodology and data analysis etc. to collect data and information.
Aim : The current study aims to assess the importance of the training & development
sessions in managing talents within Morrison company.
Objectives
 To understand the concept of talent management and its importance.
 To investigate the collaboration between training and development and talent
management within Morrison.
 To evaluate training approaches for improving performance.
 To suggest and present the best possible perspective to deal with the talent management
system.
Questions
 What is the idea of talent management and its benefits?
 What training methods are employed in the retail industry to optimize performance?
 What is the connection between talent management and the training and development of
Morrison?
Literature review
What is the idea of talent management and its benefits?
According to Mahmood, (2021) By having the right talent management system, a person
can helps in streamline to a HR process. Talent management is the process of attracting,
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recruiting, on boarding and retaining of the employees within working environment of the
company. Some of the benefits of having talent management within their environment to develop
their employees productivity and their potential. Some of the importance of having talent-
management within business environment of Morrisons is that it helps in connecting and sharing
data, as this helps in sharing information and company vision and their goals and objectives.
Further, strategic hiring process is includes in this talent management process and it helps in
recruiting of the talented candidates within this business environment (Ang, Shorey, and Lau,
2021). And also helps in managing the performance. Further, this helps in improving the on
boarding experience of the company employees and enhancing their productivity and potential. It
also develops employees experience and their employee development in the business
environments and also helps in managing employees and their engagement.
What training methods are employed in the retail industry to optimize performance?
According to Sletvold, Loftfjell, and Amundstuen, (2021) Some of the training method
which helps in enhancing employees productivity within the working environment of Morrisons
are checklists- as it is a perfect tool in which managers keep new hires and also existing the team
members on their training. This is a real time saver for the retail leaders. The other training
method is observation- as in this it shows team members to how to perform in the eight way. The
other is role playing in the retail sector is most famous because it is said that practises makes
perfect. So it is with the sales training which helping practising more and more. The other is
webinars- in this managers and leaders of Morrison communicate and train employees and their
team members with using power point decks, listen to the training methods and the video content
etc. The next training method is social media networks as in this people less than age of 25
means they are comfortable with the social network and their training and communicating with
them effectively.
What is the connection between talent management and the training and development of
Morrison?
According to Callanan, Signal, and McArdie, (2021) Training and development is the
method of learning and it is a important tool in today corporate world. On the next hand, talent
management is the method of attracting, developing and retaining of the employees for longer
durations. It includes certain practises like compensation review, leadership, training and
development and performance management etc. this will be helpful in achievement of the
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organisational goals and objectives. The talent management is predicted on the close working
relationship which is between managers and the HR to make sure that right talent is at the right
time and right place. It is a process of hiring new talent and providing them to the means in order
to grow their future leaders. On the next hand, training and development is the practise of talent
management and it covers some of the courses like training programs, certifications, coaching
and eLearning. Also, it includes time and budget of the company in order to learn new skills and
knowledge. Further, while getting training and developing within Morrisons working
environment, their employee enhance their productivity and developing their actions as well.
They are learning new skills related to the employees and this helps in development of what they
are performing within an organisation.
Research methodology
Research method : Research method consisting of quantitative and qualitative method
which helps in collecting true and efficient data and information (Freeman, 2021). Quantitative
data is the one which helps in development of getting numerical data and qualitative research
helps in getting non numerical information. Further, researcher is using quantitative data and
information and it helps in development of gaining numerical data and information related to the
given topic. They will use graphs and tables to get reliable informational and in this qualitative
data is not used because it will provides non numerical data which is not needed in this project.
Research strategy : Some of the strategies used in the research project are action
research, experimental research, case studies, literature review survey etc. in this research,
investigator is using literature review and survey. Literature review is used for completing this
research and this helps in getting theoretical knowledge about a given topic. Further it is
presented by analysing books and journals and existing articles by different authors. Also, survey
is conducted through questionnaire in order to get reliable information by the use of statistical
informational and data (Felker, McGinn, and Morrison, 2021). There is a use of graphs and
tables etc. to get true interpretation.
Data collection method : Data collection method includes two method primary and
secondary method. Primary method is the one in which primary information receives and data
collected through surveys. Further, secondary method is the one in which pre existing knowledge
is analysed. Within this research, researcher is using both of the methods because this helps in
collecting true information. Primary day collects from questionnaire survey and it is to be
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collected from graphs and charts. Further, it involves charts and graphs and uses tables in order
to develop their true information. Also, secondary data collects from analysing different articles
and published notes and it is presented in a form of literature review so to brings in depth
knowledge about the topic.
Sampling : Sampling is a method of selecting samples from large number of population.
Within this research, the selected sample size is 20 who are the workers of Morrisons. It helps in
provide valid interpretation (Burch, Batchelor, and Burch, 2021). The sampling method includes
probabilistic and non probabilistic method. In this research, probabilistic sampling is used to
select a sample and in this random sampling is used since it provides equal opportunity to be
selected in sample.
Ethical consideration : Ethical consideration followed by researcher is consent of all the
respondents while sharing information to audience. Also, don't be bias with the results and do not
disclose information in front of any one. The other it helps in development of gaining valid
interpretation.
Gantt chart
Activities /
weeks
1 2 3 4 5 6 7 8 9 10 11 12 13
Selecting
topic
Formulating
Aim and
objectives
Designing
proposal
Doing
analysis of
secondary
sources: LR
Selection and
Assessment
of research
tools
Creating
questionnaire
Collection
information
using
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questionnaire
Gathering and
analysis of
data
Conclusion
and
recommendat
ions
Correct
formatting
Following
tutor
feedback
changes
Final
submission
Data analysis
Questionnaire
Q1. Did you know the concept of training and development within a
business environment?
Frequency
a. yes 10
b. no 5
c. not much 5
Q2. According to you, which of the training method are used in the
Morrison to retain and develop their employees for longer duration?
Frequency
a. coaching and webinars 5
b. step by step instruction 6
c. conferences and discussions 3
d. programmed instructions 6
Q3. What is the most important benefit of training method within working
environment of Morrsion?
Frequency
a. Higher capacity of adoption of new methods 6
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b. Increase job satisfaction 6
c. Low employee turnover 4
d. Keep pace with changes in industry 4
Q4. According to your views, which is the most suitable techniques of
training within company?
Frequency
a. On the job 10
b. Off the job 2
c. Depends on the need 8
Q5. According to your views, did company provides proper and timely
training to you and other members of team?
Frequency
a. Always 8
b. never 2
c. Sometimes 10
Q6. What are the challenges faced by employees while implementing
training and development methods in the business environment?
Frequency
a. Dealing with the change 3
b. Engaging leaders 7
c. Quantifying training effectiveness 5
d. Tracking skills application 5
Data interpretations
Question 1 Concept of training and development within a business environment
Q1. Did you know the concept of training and development within a
business environment?
Frequency
a. yes 10
8

b. no 5
c. not much 5
Interpretation
From the above, it is said that out of 20 members, 10 said yes they know the concept of
training and development within a business environment. The other 5 people said no they don't
know the concept of training and development within a business environment. Rest of the 5
people said they did not know much about this statement.
Question 2 Training method are used in the Morrison to retain and develop their
employees for longer duration
Q2. According to you, which of the training method are used in the
Morrison to retain and develop their employees for longer duration?
Frequency
a. coaching and webinars 5
b. step by step instruction 6
c. conferences and discussions 3
d. programmed instructions 6
9
a. yes
b. no
c. not much

Interpretation
From the above graph, it is analysed that out of 20 people, 5 said coaching and webinars
is the training method which are used in the Morrison to retain and develop their employees for
longer duration. The other 6 people said step by step instruction is the training method which are
used in the Morrison to retain and develop their employees for longer duration. The next of 3
people said conferences and discussions is the training method which are used in the Morrison
to retain and develop their employees for longer duration. The other 6 people said programmed
instruction is the training method which are used in the Morrison to retain and develop their
employees for longer duration.
Question 3 Most important benefit of training method within working environment of
Morrsion
Q3. What is the most important benefit of training method within working
environment of Morrsion?
Frequency
a. Higher capacity of adoption of new methods 6
b. Increase job satisfaction 6
c. Low employee turnover 4
d. Keep pace with changes in industry 4
10

Interpretation
From the above data it is interpreted that out of 20 respondents, 6 said higher capacity of
adoption of new methods is the most important benefit of training method within working
environment of Morrsion. The other 6 people said increase job satisfaction is the most important
benefit of training method within working environment of Morrsion. The other 4 people
answered low employee turnover is the most important benefit of training method within
working environment of Morrsion. Rest of 4 people said keep pace with the changes in industry
is the most important benefit of training method within working environment of Morrsion.
Question 4 Most suitable techniques of training within company
Q4. According to your views, which is the most suitable techniques of
training within company?
Frequency
a. On the job 10
b. Off the job 2
c. Depends on the need 8
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a. Higher capacity of adoption
of new methods
b. Increase job satisfaction
c. Low employee turnover
d. Keep pace with changes in
industry

Interpretation
From the above interpreted data, out of 20 members, 10 said on the job training is the
most suitable techniques of training within company. The other 2 people said off the job training
is the most suitable techniques of training within company. The rest of 8 people said depends on
the needs through which training is provided to the employees.
Question 5 Company provides proper and timely training to you and other members of
team
Q5. According to your views, did company provides proper and timely
training to you and other members of team?
Frequency
a. Always 8
b. never 2
c. Sometimes 10
12
a. On the job
b. Off the job
c. Depends on the need