Unit 19: Resourcing and Talent Planning Report: British Gas Case Study

This report provides a comprehensive analysis of resourcing and talent planning within British Gas, a major energy and home service provider in the UK. The report begins by exploring current labor market trends that influence talent management and workforce planning, such as aging populations and the need for specific skills. It then delves into the legal requirements that organizations like British Gas must adhere to, including the Employees Right Act and the Equality Act. Based on these trends and legal frameworks, the report determines current and anticipated skill requirements, highlighting communication, decision-making, and innovation. The report includes practical examples of job descriptions and person specifications for effective recruitment and selection. It then examines various recruitment and selection methods. Finally, the report evaluates the stages of the HR lifecycle and how they are integrated within the overall organizational HR strategy to achieve business objectives.

UNIT 19
RESOURCING AND TALENT
PLANNING

Table of Contents
INTRODUCTION.......................................................................................................................................3
LO1.............................................................................................................................................................3
P1 Current labour market trends that influence talent management and workforce planning..................3
P2 Explain different types of legal requirements an organisation must take into account when
workforce planning..................................................................................................................................5
LO2.............................................................................................................................................................7
P3 Based on current labor market trends and legal requirements determine current and anticipated skills
requirements............................................................................................................................................7
LO3.............................................................................................................................................................9
P4 Produce appropriate examples of job description and person specification documents for effective
recruitment and selection.........................................................................................................................9
P5 Apply different recruitment and selection methods for effective talent resourcing and planning.....13
LO4...........................................................................................................................................................14
P6 Evaluate the stages of the HR life-cycle applied to specific HR contexts.........................................14
P7 Evaluate how stages of the HR life-cycle are integrated within organizational HR strategy............15
CONCLUSION.........................................................................................................................................16
REFERENCES..........................................................................................................................................17

INTRODUCTION
Resourcing and talent planning define as an essential function within an organization
because it helps in building strong relationship between HR and other department of business so
that operations can be done properly. Human resource within an organization involves
recruitment, selection, motivation etc. to the talent workforce so that they will retain for a longer
period of time (Greene, 2020) . This report is based on British Gas that is energy and home
service Provider Company within UK. This company comes into existence since 1997 along with
28000 employees in the organization. This report explains current market labour trends that help
in influencing workforce planning along with suitable example of job description and
specification with proper recruitment and selection process in an organization. At last it
inculcates HR life cycle stages that are integrated with HR strategies so that firm will attain
targets on time and in proficient manner.
LO1
P1 Current labour market trends that influence talent management and workforce planning
HR Strategy is a process that is applied by an organization for developing long term plan
to achieve the targets within human capital management and development. It reflects an output
of strategic management in relation to human resource management. In case of British Gas, they
focus on HR strategies to attain targets for longer sustainability by managing talent within
company.
In business industry the importance of labor has been enhanced because of frequent
changes occur in external environment. Labor is an essential resources and company highly
emphasis on utilizing their capabilities to get proficient results. They are the one who converts
raw material into finished goods to attract customers for the same. British gas is a reputed
company in energy and home service provider market and because of this manager of firm
highly focuses on their workforce so that their operations can be done effectively and it helps in
done activities within international markets.

Talent and talent management is the main resource and business practice of an
enterprise that indulge employees skills and experience which are used to operate a business
proficiently and productively. In terms of British Gas, HR manager play a significant role within
this by recruiting and retaining talent workforce so that activities within several departments are
done effectively and efficiently.
Workforce planning- It refers to a process of analyzing an organization present and
future needs related to labor. In terms of British Gas, manager ensures that the recruitment of
employees is done on the basis of skills that are useful for a particular position so that
requirements of business are fulfilled effectively. In this manager of company research market
labor demands and trends so that operations has been done effectively by placing right candidate
on right place. It also helps in building customers trust over brand (Workforce planning at british
gas, 2021). The respective companies organize a program to predict the demand of domestic gas
engineering services in future that helps in planning the workforce effectively. Therefore
company focuses on examine workforce requirement by using two factors i.e. contract customers
who have agreement related to service with the firm and another is customers who have specific
issues and call for one off assistance. Due to these two factors company decide to recruit more
staff so that market reputation is to be maintained. Within this human resource play an essential
role to encourages and motivates staff to work effectively for attaining goal to get higher profits.
Due to globalization organization focus on operating business globally and faces high
competition within marketplace. To effectively done the operation globally HR of concerned
company create techno friendly environment so that working within business can be done as per
current demand and trend. It enhances reputation of workforce in marketplace.
Strategic approaches of HRM and its affect:
This involves various set of action, plan, policies that are useful to manage workforce of
company appropriately (Kavanagh and Johnson, 2017). In terms of British Gas there are several
strategies that are adopted to attract talent for resource planning. It includes appraisal, effective
hiring procedure, creation of job description etc. The main purpose of these strategies is to attract
right talent for vacant job position.

Effective labor market associated with the face to face interaction of employer and
employee that helps in building strong relationship of company with workforce. It helps in
completing the targets for attaining competitive advantage within marketplace.
Current labour market trends
There are various type of labor such as skilled, semi skilled, unskilled etc. but all work as
per instructed guideline as per their skills and capabilities. Current labour market trends are
presented below in terms of British Gas:
Aging population- Population is increasing day by day and in this companies need to
focus on hiring candidate not less than 18 years. It will create issues for company in hiring
candidate because in this firm need to ensure that applicant performs their task effectively and
efficiently.
More opportunities but few skills- It means every labor get an opportunity to work
according to their skills and capabilities (Singh, 2019). In this concerned company manager
focus on presenting job opportunity to candidates so that appropriate workforce is to be selected
for meeting the company goals.
Current Labour market influences talent management
Changing economy- The economic condition of UK is effective and strong day by day
that alos affect organizational position. In terms of British gas manager focus on recruiting
employees according to their capability and skill which impacted labor market positively.
Changing demography of labor market- It is linked with the population of country
within an area. It means more the population higher the opportunities to attract talent for
organization. In UK majority of population is aged that is consider the major issue for British gas
to select and recruit talent workforce.
P2 Explain different types of legal requirements an organisation must take into account when
workforce planning.
For an organization, to implement workforce related activities in appropriate manner it is
significant to follow laws and regulations that are imposed by government. In terms of British

gas, manager follows laws and legislation to reduce the complexities that occurred due to not
adopting law properly. Several laws that are adopted by British Gas are presented below:
Employees Right Act
This act is established on 1996 for protecting the employee’s rights (Yadollahi and et. al.,
2018). In this manager of British Gas should focus on this act by offering paid leaves, unfair
dismissal etc. This helps in developing ethical environment within working place so that targets
are attained effectively.
Equality Act, 2010
This act was propounded by government to provide equality to the working employees in
business enterprise. According to this law every employee get equal pay as per their capabilities
and working criteria (Jha and et. al., 2020). In terms of British Gas, manager adopts this law that
helps in developing positive working environment and retaining talent workforce for a longer
period of time.
Health and Safety at Work Act
This act is developed in 1974 that states the health and safety of working employees. In
terms of British gas manager focus on employee safety by offering proper ventilation, insurance
policy so that workers are working satisfactorily. Due to this firm also enjoy good market
reputation that leads to higher profits.
Within this increased competitive intensity, ethical awareness, globalization is all
associated with legal requirements that are followed by British gas for organizing all their
activities effectively and encouraging workforce to accept the changes for generating profits. In
this both employees and employers having knowledge related to ethical rules and for these top
authorities reflects guidelines to the working premise so that conflicts are reduced and effective
relationship are maintained. It helps in globalization of business proficiently that helps in
gaining competitive advantage within marketplace.
From above discussion it is to be analyses that planning for workforce includes creation
and maintenance of labor pool for attaining targets. In this higher authority play a major role to

examine demands of workers properly so that vacant position are fulfilled appropriately. In this
organization can implement laws and regulation properly so that productivity and proficiency is
to be maintained for running a company longer period of time.
LO2
P3 Based on current labor market trends and legal requirements determine current and
anticipated skills requirements
Human resources are an essential resource for a company as it helps in attaining
objectives to gain profitable results. It is very essential for an organization to examine the
requirements of workforce for developing their skills and knowledge in an effective manner.
Methods of Job analysis
Interview Method- In this interaction is taking place between employer and applicant. In
this questions are asked by the employer to employee related to particular job requirements and
so on.
Observation Method- In this British Gas hr manager analyzes the job by observing the
performance of employees using various tools like 360 degree etc.
To identify skills & abilities of workers in context to succession planning
Succession planning refers to a process that is adopted by company for examine potential
employees who fulfill their roles effectively (Wilton, 2016). This undertakes an assumption that
helps manager to place employees accordingly by promoting, transferring and retiring them. It is
very essential for British Gas to properly planning the workforce so that productivity and
profitability is to be enhanced. Required current skills are presented below:
Current Skills
Communication skill- It is a significant skill that is indulges within an individual person
to work in a business industry. It helps in maintaining relations with other and avoids
misunderstanding at working place.

Decision-making- This skill is also essential when working in a corporate world. Each and
every employee within an organization having a decision making skill that helps in maintaining
productivity and reducing complexities at peak time (Abbasi and et. al., 2020).
Innovative- It is very essential skill within business industry as it helps in long term
sustainability with high production.
Anticipated Skills
Change management- In present time business environment changes very frequently
that impact performance of employees in an enterprise. There is no control of any business on
macro environment as company does changes as per the macro environment trends. To
overcome this issue HR manager and employee need to be flexible so they can easily deal with
situation and reducing negative impact. It helps British Gas in maximizing their productivity
effectively. Software engineer of British gas are flexible in nature due to this they adopts changes
effectively that helps in completing targets on time.
Innovative skill- As per current environment requirements employer focus on hiring
those candidate who have an ability to innovate new things and ability to grab new opportunities.
This anticipatory skill reflects with active presence of mind (Oseghale, Mulyata and Debrah,
2018). In terms of British Gas, top authority focus on developing this anticipatory skill within
their employees so that firm will get high growth and sustainability within competitive
marketplace place.
Digital literate- In present world changes is essential that is to be done by using
technological methods within business operations. This anticipating skill helps in completing
future operations effectively and efficiently. This skill helps the company in saving cost that
includes in several activities for attaining profits.
Organization example
Software engineer and store assistance- Software engineer within British Gas are
responsible for designing software to completing activities whereas store manager are
responsible for managing and organizing store effectively for attracts customers. Both employees
have technical and innovative skill to complete their work proficiently.

Senior director and line manager- senior director of British Gas have both anticipated
and current skill to complete their task properly. In this Line manager of company have an ability
to take decision related to recruiting and managing employees. Line manager have current skill
that helps in developing anticipated skills overtime.
Future skill requirement
To effectively manage all the functions within an organization and facing challenges an
individual need to have technological skill that helps in making up to date, ICT skill to manage
all the activities properly and so on. In context of future terms all these skills are very essential to
get successful results to company and developing experience of employees within business
industry that helps in achieving goals.
LO3
P4 Produce appropriate examples of job description and person specification documents for
effective recruitment and selection
Job analysis – It is a process of collecting data related to job, qualities, qualification that
are needed for job, mental capabilities required for job, duties and responsibilities etc. These help
in developing performance appraisal form to get sustainable results in company.
Job design is a basic function of human resource management that is related to methods,
relationship of job to fulfill technological and organizational needs including persona
requirements of an individual person (Adamsen and Swailes, 2019).
Job description – It refers to an internal document that reflects the significant requirement
of job, job duties and responsibilities, skills to perform a particular role. In case of British Gas,
there is a need of female engineer who manages all operations within company for offering
quality products and services to customers. The job description for engineer is presented below:
Job Description
Division: Labour Force
Designation: Technical Engineer

Job summary
An individual who is capable to tackle responsibilities and roles that are given by top
authorities. Lead group of people related to assigned work. Examine several factors that helps
organisation to complete operations effectively.
Role
 Solve problems
 Coaching employees’
 Tech savvy
Interested candidate apply for this job role on company official website
[e-mail]
Thanks
Human resource department
British Gas
Person Specification
Post: Technical engineer
Department: Technology department
Attributes Essential Desirable
Experience and
Qualification
Having minimum experience
of 5 years in engineer sector.
Experience in technical
engineer department for 4 tears
along with engineer degree of
reputed institute.
Skills or knowledge Good communication,
technology and project
management skills.
Having effective knowledge
about the use of computer and
machines.
Job description

Job role- Customer service executive
Function: Service department
Job Specification
Having capability of developing and managing team so that customers are retaining with
company. Also he/she has a capability of solving customer’s issues by listen their queries. The
person having an effective knowledge related to laws and regulation so that selling process can
be done proficiently.
Roles and responsibilities
Respond to customers issues effectively and creatively.
Fulfilling customer’s needs and wants of customers.
Interested candidate are share their CV at company website i.e.
[e-mail]
Senior Human resource manager
British Gas
PERSON SPECIFICATIONS
Job Role: Customer Service Executive
Area: Service Department
Attributes Essentials Desirable
Core Competencies Having good communication
and listening skill for
handling company
customers.
Maintains relationship between
company and customers by
understanding their queries
properly.
Knowledge Having graduate degree of Diploma in administration field

customer management
subject.
for performing all activities
efficiently.
Role requirement  Assure that all
requirements of
customers are tackle
properly.
 Having proper
knowledge regarding
customer’s needs and
wants.
 Manage proper availability
of company offerings.
From above mentioned data it is reflected that job description helps in presenting all
necessary requirements of particular job role whereas personal specification helps in describing
the ability of a person that are eligible for particular job role. Both this document helps recruiter
to analyze abilities of applicant to perform specific job activity.
In terms of British gas manager highly focus on recruiting technical engineer for this they
prepare interview question and reflect offer letter for selected candidate. It can be presented
below:
Interview questions for technical engineer job role
1. Tell me about yourself?
2. What do you know about this company?
3. What type of technical projects do you work on your spare time?
4. Tell last two challenging projects that you handle in last 3 years?
Offer letter
British gas
England, United Kingdom

Feb 19, 2020
Mr ABC,
Human Resource manager
I am glad to offer a position of Technical engineer within British gas. It is a full time job having
5 days working in a week. To indulge in thi job the initial salsry will be $50000. Because of full
time employee you are edible to take benefits and perks that are enclosed within the document.
If you have any issue regarding rules, policies and procedure please share it by Email.
Sincerely
XYS
Human resource manager
British Gas
P5 Apply different recruitment and selection methods for effective talent resourcing and
planning
For workforce planning British gas actively focus on recruiting wide range of candidates related
to specific job role that is technical engineer. In this HR manager adopts internal and external
recruitment process to select applicant. Various recruitment and selection methods for properly
resourcing talent and planning within British gas are presented below:
Methods of recruitment
Internal process refers to that when attracts candidate within an organization itself to fill vacant
position. It includes promotion, transfer etc.
Transfer- It means when an organization transfers their employees to another branch to
manage and handle activities for enhancing efficiency of business. British gas adopts the use of
this to fill internal position by using transfer.
Promotion – This method is used by British Gas to placing their talented employees on
higher position for attaining profits in their long term sustainability.
External process refers to that recruitment process in which management selects and recruits
vacant position from outside the business enterprise such as advertising, online application etc.

Advertising- In terms of British Gas, manager recruit their technical engineer by using
print media where they use women magazines, radio, newspaper to attract engineers that are able
to complete activities on time.
Apprenticeship- Hr manager of British Gas provide an opportunity those candidate who
are more than 16 years old along with academic qualifications. It helps in getting the skilled
candidate who performs their task effectively and efficiently.
For recruiting technical engineer British gas adopts the use of external recruitment
process because it helps company to get the fresh talent who has new and innovative ideas to
complete the complex projects. It helps in enhancing profits and sustainability of an business
enterprise.
For selecting a candidate for a particular job role company adopts several process. In terms of
British Gas manager focus on hiring technical engineer for this they adopts several methods of
selection which are demonstrate below:
Interview- It reflects as a face to face round where interviewer asked questions to talent
workforce related to specified job (Marchington and et. al., 2016). In terms of British Gas, HR
manager organize interview for hiring technical engineer so that they select best candidate for the
job role that helps in generating profitable results to company.
Written test- It is an effective method of selection that is adopted by British gas where
they take written test for analyzing skills of candidate for technical engineer job role so that
operations of business can perform effectively and efficiently.
LO4
P6 Evaluate the stages of the HR life-cycle applied to specific HR contexts
Recruitment and selection- It is a primary stage of human resource life cycle where
number of activities are taken place like advertising for vacant position, searching and collection
of resume etc. that helps British gas human resource manager to select and hire best candidate
for an organization.

Orientation- It is a second stage where new applicant is making interaction with existing
staff members so that they feel satisfy and familiar at working place. It helps British Gas to
generate profitable results in their long term survival.
Career planning & performance management- It is an essential for British gas
employees as it helps in developing personal growth (Aucoin, 2018). In this human resource
manager of concerned company focus on evaluating employee performance by using effective
tools like rating scale, 360 degree etc. so that proficient results are gain by an organization.
Succession Planning- After completing career planning and performance management
stage HR manager of British gas effectively focus on appreciate potential staff members so that
productive is to be maintained within company and it will be survive for a longer period of time.
Exit- It is the last stage of human resource life cycle where hold the responsibility related
to exit of workers. In this manager of British airways taking employee’s feedback who takes the
decisions of exit the organization so that in future they effectively focus on retaining talented
employees within business firm.
It is very essential to focus on human resource life cycle for generating growth and success
in future consideration. In context of British gas, human resource manager highly focus on
recruitment and selection process to hire a skilled workforce and offers friendly environment
along with evaluating the performance of each and every employees. This helps individual
person in their growth and development. At last it focuses on taking follow up of employees at
the time of exit so that talented workforce is retained within company for longer period of time.
P7 Evaluate how stages of the HR life-cycle are integrated within organizational HR strategy
In this manager of British gas focus on converting this stage in action that are presented
below:
First stage- In this stage British gas HR manager can develop strategies related to
recruitment and selection so that effective hiring can be done within company (Huff, 2018). In
this several aspects are emphasized by an organization to fill vacant position in organization.
These aspects are collection of resume, Interviews, scrutiny of personal background etc. for hire
best and suitable applicant for job role.

Second stage- In this HR manager ensures that new employee feels comfortable within
working place and also familiar with mission, vision and objectives of company so that targets
are attained actively.
Third Stage- In this HR manager of British gas evaluates the performance of employees
that helps in growth and development of every employee. According to this company offer
training session to them so that objectives are attained on time.
Fourth Stage- In this company offers rewards to their talented workforce so that they
perform effectively also in future and firm will sustain for a longer period of time.
Last Stage- In this stage HR manager of British gas has to prepare the data that helps
when one wants to resign and terminate within an organization.
From above analysis it is evaluated that human resource life cycle helps an
organization to plan operations in appropriate manner. It is also useful to enhance the skills and
knowledge of employees that indirectly increase company proficiency. It is very significant to
circulate training session within working place so that targets are attained on time. It helps
business enterprise to sustain for a longer period of time. It also contain major disadvantage as
implementing HR life cycle is very time consuming and expensive process that is not suitable for
every business. In terms of British gas it is highly suitable because company focus on globalize
their operations and earning high profitable results in their long term survival.
CONCLUSION
From above analysis it is concluded that planning for talent workforce is a significant
term for every organization. In this HR department play an essential role in success and growth
of business as it helps in utilizing the workforce resource appropriately and placing right
candidate on right job. This report inculcates the current labor market trends along with legal
requirement into workforce planning. This report helps in understanding the process of
recruitment and selection along with HR life cycle stages that helps in hiring and attracting a
skilled and talented workforce within an organization so that it will gain proficient results.

REFERENCES
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Online
Workforce planning at british gas, 2021. [Online]. Available thorugh:<
https://businesscasestudies.co.uk/workforce-planning-at-british-gas/>