The Influence of Talent Management on Hospitality Service Enhancement

This research report investigates the influence of talent management on enhancing services within the hospitality industry, focusing on a case study of Holiday Inn. The report begins with an introduction to talent management and its significance, followed by a research proposal outlining the research aim, objectives, and questions. A comprehensive literature review explores the concept of talent management, the roles of managers and leaders in organizational development, and their contributions to employee well-being. The report examines appropriate research methods, including both quantitative and qualitative approaches, and discusses primary and secondary data collection methods. The study aims to analyze the contribution of line managers and leaders in talent management and organizational development within the context of Holiday Inn. The findings are presented, followed by recommendations for alternative research methodologies, and concludes with insights into the effectiveness of the applied research methods.

Research Project
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Table of Contents
Topic - The influence of Talent Management in enhancing services of Hospitality industry. .......3
INTRODUCTION...........................................................................................................................3
P1. Produce a research proposal that clearly define a research question or hypothesis
supported by a literature review..................................................................................................3
Research Aim..............................................................................................................................3
Research Objectives....................................................................................................................3
Research questions......................................................................................................................3
P2. Examine appropriate research methods and approaches to primary and secondary
research.......................................................................................................................................7
TASK 2.......................................................................................................................................8
P3 Conduct primary and secondary research using appropriate methods for a hospitality
research project that consider costs, access and ethical issues....................................................8
P4 Apply appropriate analytical tools to analyse research findings and data...........................10
Covered in PPT.........................................................................................................................14
P6 Reflect on the effectiveness of research methods applied for meeting objectives of the
business research project...........................................................................................................14
RECOMMENDATIONS...............................................................................................................15
P7 Consider alternative research methodologies and lessons learnt in view of the outcomes..15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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Topic - The influence of Talent Management in enhancing services of
Hospitality industry.
INTRODUCTION
Talent management is consider as key component of organisation and this is helpful in
conducting task in effective manner (Deery. and Jago, 2015). This aim at motivating employees
as well as engaging them to business activities for developing better relationship. This research
report is based on Holiday Inn company. This is one of the established and well known
organisation in hospitality sector. Holiday Inn is a British owned company that is developed in
1951. It is a multinational company and providing its products and services to large market areas
(IHG, 2020). This company is providing services as per needs and wants of customers as well as
providing luxury service to meet with their needs and wants. Holiday Inn is a subsidiary of Inter
Continental group of hotel. In report includes the contribution of line manager in managing
talented employees as well as organisational development. It includes different method of data
collection that will help in company to enhance its services in hospitality industry.
P1. Produce a research proposal that clearly define a research question or hypothesis supported
by a literature review.
Research Aim
“To analyse the contribution of line manager and leader in talent management as well as
development of an organisation.” A case study on Holiday Inn hotel.
Research Objectives
 To determine the concept of talent management at workplace.
 To analyse the significance of Manager's and leader's role in organisational development
 To ascertain the contribution of line manager or leader in well-being of employees and
talent management.
Research questions
 What is the concept of talent management at workplace?
 What is the significance of Manager's and leader's role in organisational development?
 What is the contribution of line manager or leader in well-being of employees and talent
management?
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LITERATURE REVIEW
1. What is the concept of talent management at workplace.
As per the view of Susan M. Heathfield, (2019) talent management refers as the process
in which organisation is focusing on managing highly skilled employee. Talent management
concept is related to organisational functions such as recruiting, hiring as well as retaining
employees for longer time frame (Horner, 2017). This management activities are developed for
managing employees appropriately as well as retaining them with in organisation. This function
of Human resource management focuses on developing quality of employee’s work and
managing them in appropriate manner. Talent management is considering as very useful term
that is focusing on enhancing employees capability in order to conduct business task and
activities in better and effective manner. This will help organisation to perform business
activities in successful manner as well as creating strong workforce within organisation. Talent
management is one of the essential function of organisation that is completely dedicated to talent
management planning and strategy development to attaining set of goals and objectives. It has
been determined that talent management strategies ensure that organisation and its employees
will be able to grab future opportunity. This will lead to have impact over growth and
development of company. By managing talented employees in effective way, organisation will
be able to attract highly skills and capable employees with in organisation.
Talent management can be defining as the strategic process on boarding right or talented
employees as well as helping them to develop and grow capabilities of staff member (Chung and
D’Annunzio-Green,2018). This will support in optimum utilisation of organisational resources
by considering the set goals of organisation. Process of talent management includes series of set
that includes identification of talent gap employees as well as focusing on filling the gap in
appropriate manner (Why Talent Management Is an Important Business Strategy to Develop,
2019). This is important in sourcing most suitable candidate for filling the job position of
company. It is essential for organisation to manage its employees in appropriate manner in order
to gain competitive advantage over other rival company. Talent management process includes
planning, attracting, selecting, developing, retaining and transitioning employees. This process of
talent management is supportive in enhancing performance as well as outcomes in effective
manner. Talent management process needs to be developed though effective and strong
strategies of organisation.
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2. What is the significance of Manager's and leader's role in organisational development.
As per the view of Seth Chancy (2019), leaders and manager play curial role is overall
growth and development of organisation. This will help in providing proper guidelines to
employees in order to successful management of business task in appropriate manner. Leader
and managers are forcing on developing strong strategies that will lead over accomplishment of
desire goals (Bratton. and Watson, 2018). Organisational development can be describe as an
objectives of organisation that is based on new approach to perform business activities in
accurate manner. Organisational development can be describe as the changes in business process
as well as system that will lead to growth of business. There are different role and responsibility
of leader or manager that needs to be performed in appropriate manner with the motive of
enhancing business activities (The Role of Leadership in the Development of Organisational
Culture, 2019). There are different types of leaders and manager with in organisation that has
ability to influence employees as well as modify organisational task to improve the quality of
organisation. Different roles of leaders and manager are supportive in performing organisational
task in accurate manner as well as timely completion of business activities. Significance of
leader and manager role for organisational development in mention below.
Importance of leader' s role Improving performance – It is role of leader to manage employees in order to improve
their performance. There are different ways that could be used by leader and manager to
enhance overall capabilities and performance of employees (Gupta, 2019). It is
responsibility of leader to monitor and improve the quality of work done by employees. Motivating employees – It is crucial for manage to motivate its employees in order to
help them in conducting task in effective and efficient manner. It is role of leader and
manager to appropriately motivate its employees as this will lead to overall growth and
development of organisation.
Importance of manager's Role Introducing changes – It is essential to introduce changes in organisation in order to
develop business. In this, manager and leader play significant role in enhance
organisation performance by introduction of effective changes with company. Timely
changes are required for growth of organisation.
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 Resolving conflicts – It is responsibility of leader and manager to resolve conflicts within
organisation. This will help in improving the performance of employees as they will be
able to concentrate on business task. Resolving and management of conflicts with help in
developing better working environment.
3. What is the contribution of line manager or leader in well-being of employees and talent
management.
As per the view of F. John Reh (2019), line manager and leader play crucial is
contributing their efforts in well being of employees as well as talent management. It has been
determined that line manager is responsible for oversees employees or operations for conducting
different activities in effective manner (Sheehan, Grant and Garavan, 2018). Line manager play
important role in managing business operation as well as supervising all task. This will lead to
have direct impact on performance of employees and their well beings. Line manager is using
their full capabilities and skills to manage talented employees of organisation in order to meet
with the talent gap of company. They are responsible to managing daily task in as well as
focusing on employees needs or requirements. This will help in conducting task in appropriate
manner as well as developing strong relationship with employees. Providing training – Training of employees is helpful in improving skills and
capabilities. It is crucial role of line manager to provide training to its employees so that
they can focus on their work as well as conduct it in effective manner. Training is
important in motivating employees well as focusing on improving the capabilities of
employees. Communicating – Line manager is communicating with its employees as well as
focusing in directing employees in appropriate manner (Mathew, 2015). Communication
is helpful in informing employees in correct manner to do task so that they can perform
business activities in required manner. Liner manager will be able to retain its employees
and manage talented employees in accurate way for well being of staff member. Monitoring task – Line manager is continuously managing as well as monitoring task of
employees. This will lead to providing proper guidance to employees as well as
managing its is accurate manner. This is significant for well being of employees and
managing employees in accurate manner.
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 Improving coordination – By improving coordination between employees and
organisation will lead to developing strong relationship. This will help in enhance
engagement of employees with in business task and using full skill and capabilities to
conduct task in effective manner.
P2. Examine appropriate research methods and approaches to primary and secondary research.
It is essential for researcher to identify and analyse appropriate method and approaches to
conduct task and activities in effective manner (Golubovskaya, Solnet and Robinson, 2019).
Data collection approach and methods will support in conducting business task in accurate
manner.
Research methods – There are several research method method that is supporting
investigator to collect correct data as well as analyse it in effective manner. Research method is
classified into two parts such as quantitative and qualitative method of research. Quantitative research – This research can be describe as a systematic way of conducting
research activities in order to gather data which can be represented in mathematical form.
Quantitative research is method includes survey research, correlation research and
experimental research (Jago and Deery, 2015). This research will support in conducting
effective research by representing data in statical or numerical form.
 Qualitative research – This research is helpful in identifying appropriate solution to the
problems of organisation. Qualitative research method is appropriate for analysing view
points or fact is effective manner. This includes collection of data thorough observation,
survey, case study and so on.
Data collection – Primary and secondary are the major sources for collecting data and it
is very important for researcher to gather information from different sources in order to take
better decision. Primary and secondary data is mention below.
 Primary method -This can be define as the method of collecting data that will support in
analysing information in order to take better decisions. Primary research is considered as
first hand data and this data has never used for any other investigation. This includes
various sources such as survey, experiments, interview and many more. It has been
determined that investigator will be able to collect more appropriate and accurate data by
gathering information through primary sources. It is very cost consuming methods and it
is essential that researcher has appropriate knowledge in order to collect primary data.
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 Secondary method - This refers to all those data that is already available as well as
collected by other researcher (Gibson, 2017). Secondary data can be collected through
different sources which includes online information, government paper, books and
journals, business report etc. It is very easy for researcher to collect information to
through secondary methods. Secondary data is available in different sources so it will be
beneficial for researcher to collect and gather data. This is less costly as well as less time
consuming method that will be beneficial for researcher. It has been identified that
investigator will not be able to provide accurate information as secondary method will
not provide appropriate data for conducting research.
Research sampling – This is a method that is helpful in representing data of whole
population. This is important for researcher to perform research task in appropriate for
identifying the data for complete population. Random sample size is selected for this research.
Sample size selected for this research includes 40 and they are employees of Holiday Inn
company.
TASK 2
P3 Conduct primary and secondary research using appropriate methods for a hospitality research
project that consider costs, access and ethical issues.
It is crucial for researcher to use appropriate sources of collecting data as this will lead to
have direct impact on task of research (Naim and Lenka, 2017). In this report researcher is
considering both primary and secondary methods. In order to gather appropriate data investigator
will use interview sources. This will help in collecting view points of respondents where as for
secondary method researcher is considering online data. This is easy to collect as well as less
time consuming way for investigator.
For this report, researcher will required approx 250 £. This will be sufficient for
successful completion of different activities of research. It is essential for researcher to use funds
in appropriate manner and do not waste it. The major ethical issues that is faced by researcher is
majorly relayed to collection of appropriate data for taking better decision.
Questionnaires
Questionnaires
Name -
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Email ID -
1. Are you well aware about the concept of Talent management.
 Yes
 No
2. According to you what are the different ways through which respective company can
enhance its services in hospitality industry.
 Offering personalized customer service
 Update technology
 Training to staff member
 All of the above
3. Do you think talent management will lead to have an impact on productivity and profitability
of organisation?
 Yes
 No
4. What is the role of manager and leader in overall development of organisational?
 Managing resources
 Introduction of changes
 Improving performance
 All of the above
5. As per you views what is the significance of talent management and employee well being in
hospitality sector?
 Accomplish of set goals
 Lower turnover
 Enhance productivity
 All of the above
6. In your view point what are the major challenges faced by line manager and leader in
managing organisational activities and its employees.
 Managing time
 Effective communication
 Increasing skills of employee
 All of the above
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7. According to you what strategies Holiday Inn company needs to adopt for improve its
services in market area.
8. Do you have any suggestion for Holiday Inn business to enhancing productivity and
performance.
P4 Apply appropriate analytical tools to analyse research findings and data.
DATA INTERPRETATION
Theme 1: The concept of Talent management.
1. Are you well aware about the concept of
Talent management.
Frequency
 Yes 35
 No 5
10
Yes No
0
5
10
15
20
25
30
35
35
5
Column B

Interpretation – As per the above graphical representation it has been analysed that
almost every respondents has idea about the concept of talent management. Talent management
can be describe as the business practices that is helpful in recruiting as well as retaining talented
employee with in organisation. According to the data 35 out of 40 respondents has reacted
positively where as other 5 has respondent negatively.
Theme 2: Different ways through which respective company can enhance its services in
hospitality industry.
2. According to you what are the different
ways through which Holiday Inn company
can enhance its services in hospitality
industry.
Frequency
 Offering personalized customer
service
6
 Update technology 4
 Training to staff member 5
 All of the above 15
11
6
4
5
15
Offering personalized customer
service
Update technology
Training to staff member
All of the above

Interpretation – As per the data collected it has been analysed that there are different
ways though which company can enhance it services and provide high quality of products. Out
of 40 respondents 6 feels that by offering personalized and customized services to customers
Holiday Inn company can develop strong image in market. Where as other 4 and 5 respondents
consider that updated technology and training to staff member respectively. 15 respondents state
that all of the above mention are effective way that should be adopt by respective company.
Theme 3: Talent management will lead to have an impact on productivity and profitability of
organisation.
3. Do you think talent management will lead
to have an impact on productivity and
profitability of organisation.
Frequency
 Yes 34
 No 6
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