Analyzing Talent Management Strategies: A Case Study of M&S

This report provides a comprehensive analysis of talent management strategies, focusing on a case study of Marks & Spencer (M&S). It begins with an introduction to the concept of talent management, emphasizing its importance in attracting and retaining skilled employees, especially within a competitive retail environment. The report outlines the project management plan, including deliverables, timelines, quality control, and resource allocation. A Gantt chart and network diagram are included to visualize the project schedule. The literature review explores key themes such as talent management processes, its significance within organizations, effective strategies, and associated challenges. Primary and secondary research methodologies are discussed, including qualitative and quantitative approaches. The report also covers data analysis techniques and presents key findings related to M&S's talent management practices. Finally, the report concludes with recommendations for M&S and a reflection on the research process. The report aims to understand the strategies employed by companies to retain skilled employees, using M&S as a practical example, and addresses research questions related to talent management processes, importance, strategies, and challenges.

Managing Successful Business Project
1

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
PROJECT MANAGEMENT PLAN...............................................................................................5
Gantt chart.......................................................................................................................................6
LITERATURE REVIEW................................................................................................................6
PRIMARY AND SECONDARY RESEARCH..............................................................................9
DATA ANALYSIS.......................................................................................................................11
FINDING.......................................................................................................................................22
CONCLUSION..............................................................................................................................23
RECOMMENDATION.................................................................................................................24
REFLECTION...............................................................................................................................25
2

Title- “What talent management strategies do the best companies use to attract and retain
people”. A Case study on M&S.
INTRODUCTION
In recently, the level of competition is high in marketplace because of the demand related
the talented employees. The biggest retailers have been focused on the targeting the talented
people those are handling the business complex situation or condition. Nowadays, organisations
are implementing concept of talent management in organisation which means that increase or
change the overall talent shortage, which in turn increase the competition of talent. Thus, it is
major effect on the entire organisations. The strategies of talent management plays important role
where improving transformational change in the business environment. Talent management is
one of the important factor in the organisation that help for achieving sustainable success
(Sánchez-Ibáñez, Guerrero-Romera and Miralles-Martínez, 2021). The failure of business is
depending on the business environment or culture in marketplace. A conflict issue may arises
among staff members in the workplace and impact on the overall business profitability.
Ultimately, talent management should consider as delivers the strategy and talent in order to
continuous achieve success. The quality of talent throughout the enterprise that are ultimately
leads to the creation and effective execution of successful strategy. Nowadays, different
companies are using talent strategies that help for identifying talented, skilled people, who have
ability to handle entire business complex situation or condition in proper manner. This is all
about the way in which enterprise can attract and retain people through talent strategies.
This documentation will discuss about the talent management strategies that will attract and
retain people within organization. in this report, it will represents the relevant strategies used in
talent management, in order to clarify and support the research topic. This report will discuss the
alignment of talent management strategy in further explained and develop a framework presented
at the chapter. Discussion on the primary and secondary method for gathering or collecting large
amount of information, finding accurate result or outcome with the help of data analysis method
3

or technique. Moreover, this documentation will discuss about the project management plan
which include all essential resources, risks, time and quality. Therefore, it will help for
estimating the specific plan to complete research project. On the other hand, it will focus on the
data analysis while gathering or collecting information from questionnaires’’, identifying opinion
or view point for every respondents.
Aim
To understand importance of talent management strategies used by companies to retain skilful
employees- a case M&S.
Objective
 To understand the concept of talent management process to recruit and retain skilful
employees.
 To identify importance of talent management to make companies their workforce strong
and effective
 To evaluate strategies of talent management and their implementation within company.
 To understand challenges to implement talent management strategies
Research question
1) What is the concept of talent management process to recruit and retain skilful employees
for the company ?
2) Importance of talent management and its benefits to the organisation ?
3) Strategies of talent management and its implementation ?
4) What are the challenges companies can face to implement these talent management
strategies ?
Scope of research Significance of research
The study will be based on talent management strategies that are used by the organisation to
return skilful employees who can help them to be more productive and achieve goals and
objectives. it helps company to grow effectively and they can achieve success within the market
where their operating their business. The study will cover importance of talent management
strategies for the M&S. it is important for the researchers to study about talent management
strategies so companies can use these strategies effectively to take competitive advantages and
4

they can show their presence within the market and achieve higher growth In the retail industry
(Hughes., 2018).
PROJECT MANAGEMENT PLAN
 Deliverables In
This project plan will help M&S to understand the importance of talent management within their
workplace and company will able to implement more strategies that can make their employees
more effective. in the end of the project successful workforce can be created by the company by
using the talent management strategies. It will help them to take competitive advantages within
the market where their operating their business and they will create a strong team who can help
them to achieve their goals and objectives. skillful employees means company will able to
produce quality products and services and also able to gain the loyalty of the customers.
 Time
Time management is all about using the amount of time allocated a project wisely in order to
meet the schedule deliverable and conclude all work by or before the project completion date.
To complete the project it will require required around three months of time so the outcomes
and full potential will be gained by the company. All the activities will be arranged according to
the time so better outcomes can be achieved and goals can be delivered for the M&S.
 Quality
Quality management planning determines the procedures and quality policies relevant to the
project for both deliverable an processes that helps to define who is responsible for what and
document compliance. To deliver a good quality of the talent management project manager will
use various methods like time management, research methods methodology strategies it is he
will be used by them so best to best deliverable can be created to make the project successful.
 Communication Risk
The risk of communication refers to the exchange of real time information, opinions and advice
between the expert and people facing threats to their health, economic or social well being the
5

ultimate purpose of risk communication is to enable the people at the risk to take informed
discussion to protect themselves and their loved ones (Alsawalhah., 2020).
To work on the communication risk within the project, project manager will use various
strategies like group working strategies so the better outcome can be collected and all the team
members can work together to achieve the success and identify the importance of talent
management within the M&S So they can successful.
 Resources
Resources in the project are the people, goods and material and capital that is required to execute
and complete the whole project. to make this project successful proper research method will be
implemented and service will be done so for that funds will be required and that will be arranged
and also people will work within the project are also necessary to achieve the project objectives
and their work will be too make the project successful. good send material will be also required
to make this project successful an project manager will able to identify the importance of talent
management and use of talent management strategy for the company. It will help them to take
competitive advantages within the market where their operating their business and they will
create a strong team who can help them to achieve their goals and objectives. skillful employees
means company will able to produce quality products and services and also able to gain the
loyalty of the customers.
6

Gantt chart
Again chart is the graphical description of the project schedule and it is the type of chart that
shows project starting dates Ann are there elements of the project that can also include task of
the project, milestones and dependability. it has to provide overview of the project that makes
easy for the project manager too create complex things into simple.
7

NETWORK DIAGRAM
8

LITERATURE REVIEW
Theme 1- talent management concept and Process
As per the view of (Borisova., and et.al., 2017) talent management is a systematic project that
helps to identify skilful and expert people, hiring the suitable person for the suitable position to
match the retaining and position aim to achieve long term business goals. the process of talent
management covers planning where HR team of the company identify the human requirements,
develop the key rolls. another step is to post advertisement on various job portals like LinkedIn,
naukri.com Etc to attract people. Another step is to selecting and recruiting where people give
tests and interviews and most suitable can rest profiled our search. another step is to retaining
that covers promotions in agreement, providing opportunities. In the end it covers existing
interviews when people leave the job.
However, (Gitonga., 2019) Argues that talent management processes hard to implement and it is
along process that needs time and money both. it is necessary for the human resource team to
9

have knowledge of talent management concept and process so they can run effectively otherwise
they can get failed to implement.
Theme- 2 Importance of talent management within organisation.
According to the (Mahfoozi., and et.al., 2018) talent management is one of the important
process for the organisation because it helps too engage the employees, create skills and
motivation I allow them to work in the direction of companies goals and objectives that helps to
turn them into the increase customer satisfaction and business performance as well.
However (Dahshan, Keshk, and Dorgham., 2018) Argues that the talent management need to be
done effectively an all the function should be run according to the process so on the benefits can
begin. it can be a difficult for the human resource management team to run talent management
process all the time so most of the time they can deny 2 and the process.
Theme-3 Talent management strategies and its effectiveness
as per the view of (Tafti, Mahmoudsalehi and Amiri., 2017) There are various strategies that
Covers under the tell management one of them is to understanding the power of job description,
job description is one of the accentual part for the HR Department because it helps too elaborate
the type of job or type of person they are looking for, another strategy is to providing continuous
training and development opportunities so employees can create skills, talent management also
include rewards and recognition that helps to motivate.
However (Poisat, Mey and Sharp., 2018) Basic talent management strategies are followed by the
organisation but some of the studies that boost the productivity and effectiveness of the
employees are not performed effectively. one of them is providing them training and
opportunities. it is necessary for the companies to implement those strategies so they can make
the unemployed more effective and productive.
Theme- 4 Challenges for occurs related to the talent management
According to the (Narayanan, Rajithakumar and Menon., 2019) There are various challenges
that related to the talent management and one of them is lack of skilful employees and talent in
10

the market. sometimes it gets difficult for the organisation to identify the skilful talent according
to their job roles within the company. another big problem that created rocker because of the
talent management is cultural issues. cultural issues can take place due to the different different
culture, employees language and misunderstanding create conflict situations within the
workplace,
11

PRIMARY AND SECONDARY RESEARCH
Research methodology is based on the specific procedures or techniques that used to identify,
select, process and analyse the information about the research topic. In this research study,
methodology allows for reader to critically evaluate overall study’s validity and reliability
(Jindal‐Snape, Hannah and MacGillivray, 2020). Research method can be divided into different
types: - Qualitative and Quantitative. On the other hand, Data collection can be completed by
using different research methods.
In context of qualitative data collection, it is based on the exploratory in nature, which is
mainly concerned with gaining brief insights, understanding on underlying specific reasons and
motivations. Researcher will use qualitative method to emerge after it has become known that
traditional approach, which unable to express emotions and feelings. Basically, Qualitative
method is used different kind of techniques such as interviews, Observation, focus group and
other action of research. Moreover, it has been analysed the used of data collection in qualitative
studies (Whittaker and McCabe, 2020). In context of Quantitative research, it has been described
the collection of numerical data, exhibiting the view of relationship between theory and research
as deductive. Sometimes, prediction for natural science approach and having an objectivist
conception of social reality. This kind of method can be used Close ended questionnaires,
experiments, regression and other analysis methods.
In this research study, investigator will use qualitative research method by using
questionaries’ to find out the actual result or outcome.
Primary data collection- it is all about the response of different participants within research
study. It may be used qualitative or quantitative manner. It is completely depends on the analysis,
where investigator will apply in the study while identifying accurate result or outcome (Sánchez-
Ibáñez, Guerrero-Romera and Miralles-Martínez, 2021).. It ensure that handle or manage the
greater level of depth understanding, qualitative data collection include interviews etc.
12