Impact of Employee Turnover on Apex Hotels' Success

This research report investigates talent management practices and employee turnover within Apex Hotels. The introduction defines talent management, its importance, and the specific context of Apex Hotels in Edinburgh, Scotland. The report aims to study the impact of employee turnover on productivity, outlining objectives to explore the concept of employee turnover, identify issues caused by high turnover, and propose strategies to address it. A literature review explores perspectives on employee turnover, its financial and operational impacts, and strategies like healthcare benefits. The research methodology employs a qualitative approach using questionnaires for data collection, including both primary and secondary research methods. The report references key sources on talent management and employee turnover, providing a comprehensive analysis of the topic.

Research project

Table of Contents
INTRODUCTION...........................................................................................................................3
Title: ...........................................................................................................................................4
Background to research topic:- ..................................................................................................4
Background to research organization .........................................................................................4
Research aim and objectives:......................................................................................................4
Research methodology................................................................................................................6
Choice of data.............................................................................................................................6
REFERENCES................................................................................................................................6

INTRODUCTION
Talent management refers to the process of hiring right candidates for the organization
and developing as well as motivating them to achieve business goals and objectives. It is the
most important concept that every organization should focus on. It includes many responsibilities
that a manager need to perform. Talent management is performed by following a proper process
which is followed and it includes planning, attracting, selecting, developing, retaining and
transitioning. It is very important that all employees working in the organization are motivated
continuously so that they perform effectively and achieve success(Taylor, 2018). Talent
management is important for the organization because it helps them to remain competitive as
well as motivate people to grow in the organization. The below report is based on Apex hotels. It
was founded in 1996 by Norman Spring ford. It is situated in Edinburgh, Scotland.
Title:
“To determine the various issues faced by organisation in talent management and its
impact on organisation's success.”
Background to research topic:-
Talent management is a concept that is defined as the activities which involve
identification as well as development of talents which creates a high value in the organization in
order to achieve success. The concept is defined by using human resource planning so that
companies objectives can get achieved. It was determined by McKinsey and company. It is the
power as well as ability of organization to recruit most talented candidates who will enhance
company's productivity. Talent management is not just associated with finding out right and
effective candidates but also that candidates should remain in the same organisation so they
should be motivated as well as attract them in order to achieve success. For every organization
talent management is a very big challenge so every organisation should focus on that. Many
organisations faces issue regarding talent management as they put all their effort on attracting
their employees and don't focus on developing their talent which is also needed in organisation.
Talent management is important because it increases employee performance, retain top talent as
well as improves business performance.

Background to research organization
Apex hotels is founded by Norman Spring ford as well as his family. The hotel is situated
in Edinburgh, Scotland. The hotel was started as a small organization but now got enhanced and
located in 5 cities of UK. It is considered as a contemporary hotel which offers many facilities as
compared to other small hotels situated in UK. They provide many facilities like Free Wi-Fi, bar
as well as laundry services. The hotel also provides personal protective equipments which
attracted many people as well as tourists because in other small organizations such facilities are
not provided. During the time period of COVID-19 they ensured that everything is performed
with safety so they provided facilities like contact less check-ins, sanitized high traffic
areas(Sheehan, Grant and Garavan, 2018).
Research aim and objectives:
Aim: “To study the impact of employee turnover on employee's productivity. A case
study on Apex hotels, Edinburgh.”
Objectives:
 To study the concept of employee turnover.
 To determine the various issues faced by organisation due to high employee's turnover. To identify the various strategies that could be adopted by organisation to deal with the
issue of employee's turnover.
Literature Review
From the view point of Ruth Mayhew, employee turnover means number of employees
who leave a company and get replaced by new employees. In a hospitality industry employee
turnover is very big issue on which an organisation must focus on(Collings, Scullion and
Caligiuri, 2018). Hospitality industry is one in which the most important thing is effective
communication between both employees and guests. The issue behind high employee turnover is
that it becomes difficult for organisation to attract effective labour as well as high employee
turnover leads to loss of investment in their human capital. From the view point of Bettye L.
Holston – Okae, high employee turnover means that employees who are working in an
organisation are not much satisfied and they are unproductive which affects organisation
reputation also as well as decrease customer satisfaction. High employee turnover is considered
as a expensive process because if organisation faces such employee turnover they had to make
various strategies also to decrease employee turnover rates. In context with Apex hotels, they

also faced an issue of employee turnover which was not good for their success so they also made
certain strategies like health care benefits which was an effective strategy to decrease employee
turnover because employees see that their organisation think about their health also so they feel
motivated to work with more passion. From the view point of Vincenzo Cicerale, employee
turnover also affect financial performance of organisation which includes recruitment, selection,
orientation as well as productivity of organisation. They ultimately lead to negative performance
of organisation. Companies also experience a negative as well as poor customer satisfaction
ratings(Gallardo-Gallardo, Thunnissen and Scullion, 2020). From the view point of Franck
Forget, in an hospitality industry employee turnover is high which lead to many circumstances
and challenges that they had to deal with. Employee turnover also gets increased if salary is not
good enough due to which many employees leaves the organisation.
Research methodology
It is a process which is used to identify, select as well as analysing information about
data. With the help of research methodology it becomes easy to study about validity of
organisation. In context with Apex hotel research is explained as below:- Research approach:- It refers to a plan which is made to conduct any type of research
and is used in collection of data, analysis as well as interpreting it. The research been
conducted is based on qualitative type of research as it is based on experiences which is
beneficial for a hospitality industry(Routledge.Sparrow,2019). Research strategy:- It refers to a effective plan made by organisations to conduct a
research study. The research been conducted has used questionnaires to collect all data.
Choice of data
For conducting a research and collecting data both primary as well as secondary research
is used. In context with primary research data is collected with the help of questionnaires and in
secondary research literature review is been used.

REFERENCES
Books and Journals
Collings, D.G., Scullion, H. and Caligiuri, P.M. eds., 2018.Global talent management.
Routledge.Sparrow, P., 2019. A historical analysis of critiques in the talent management
debate.BRQ Business Research Quarterly,22(3), pp.160-170.
Gallardo-Gallardo, E., Thunnissen, M. and Scullion, H., 2020. Talent management: Context
matters.
Sheehan, M., Grant, K. and Garavan, T., 2018. Strategic talent management.Worldwide
Hospitality and Tourism Themes.
Taylor, S., 2018.Resourcing and talent management. Kogan Page Publishers.