T.A.R.D.I.S. Healthcare: Knowledge and Information Management Report

This lesson learnt report discusses the importance of knowledge and information management systems for business success, focusing on T.A.R.D.I.S., a healthcare organization expanding its medical centers in Tasmania. The report identifies challenges such as data redundancy and a need for improved digital communication, proposing solutions like implementing advanced information and knowledge management systems to enhance data integrity and ITC intelligence. It emphasizes the necessity of technological advancements, open communication strategies, and professional knowledge management models to improve operational efficiency and data security. The report also includes recommendations based on interviews, highlighting the need for technical training, data standards, and secure database connectivity to ensure successful operation and competitive advantage.

Running head: KNOWLEDGE AND INFORMATION MANAGEMENT
Knowledge and Information Management
Name of the Student:
Nam of the University:

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Introduction
This lesson learnt report depicts the importance of suing the concept of Information and
knowledge management system in the business organization to gain commercial success, long
term benefits and competitive advantages as well. It is expected that if all the needful measures
are successfully followed by the assigned project manager and project team members then the
challenges that the nominated organization was facing will be reduced from the service and
application of the healthcare organization. The healthcare organization that has been nominated
in this report is T.A.R.D.I.S. This company runs a large collection of medical center in
Tasmania. T.A.R.D.I.S. organization offers high quality health care services to the needy
patients. The company also offers high range of professional range of medical and specialization
services to the patients.
The organization is now willing to expand their business from the current status as
recently they have acquired a new medical center that has increased the numbers of patients. It
has been determine that the organization is facing data integrity challenge and needs to resolve
the data integrity issues (Venkitachalam and Willmott 2017). Different issues that the
organization is facing these days are data redundancy and less digitally intelligent
communication system. It has been assumed that with successful implementation of information
and knowledge management system the issues that the company is recently facing can be
resolved.

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Problems identified in T.A.R.D.I.S.
T.A.R.D.I.S. health care center runs a cluster of medical company in Tasmania. The
service providers are extremely focused to deliver quality health care services to the needy and
emergency patients of Tasmania. The healthcare operations served by the company are highly
caring, user friendly and specialized as well. Recently the company is willing to expand their
business from the current situation.
The health care organization has currently adopted a new medical center which has
increased the patient numbers along within the Tardis system. The company is trying to merge
the data stored in the old system and in the new system as well, while merging data, data
redundancy is taking place. Due to lack of digital intelligent the system is operating slowly.
However, the steering committee of T.A.R.D.I.S. has identified the data integrity requirements in
their operational and functional activities. The data integrity requirements are mandated by
legislation. The company is failing to integrate and manage patient’s records successfully
(Omotayo 2015). In order to resolve these challenges the company is willing to implement
advanced information and knowledge management system in their operational and functional
activities.
Solutions
It has been determine that, all business organizations can successfully avail benefits from
the people sharing, innovation, reuse, collaboration and learning. With the implementation of
information as well as knowledge management system T.A.R.D.I.S would be able to make sure
that the information and knowledge needs of the company are being maintained appropriately. It
is also determined that with the successful implementation of theses aspects the company

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T.A.R.D.I.S. would become much ITC intelligent in terms of the information and knowledge
management strategies.
In order to become a digitally intelligent company T.A.R.D.I.S. should adopt various
technical operational and functional advancements. The technological advancements are
accompanied in a new generation of digital transformation and driving requirements for
becoming more analytics in nature (Santoro et al. 2018) The transformation represents different
opportunities for giving all the employees, consumers and partners immediate imminent. The
company requires looking into different advanced forward looking insights. It has been
determine that theses advancement will help the company to become an intelligent enterprise.
The executive of the company have started understanding and realizing the value of
technology in business organization and also identifies the way through which the application
can govern a business towards success pathway or direction. The T.A.R.D.I.S. requires adding
more technical support to make the operation of T.A.R.D.I.S. much intelligent. T.A.R.D.I.S. has
merged their current system with the older system and also merged all patients’ information
together.
It has been determined that information management is a very essential thing for business
success and commercial growth. It is the responsibility of the information technology officer of
the company to adopt and uptake the entire technical supporting infrastructure to make sure that
no information is being hijacked or hacked by the external attackers (Peltier 2016). With
increasing timeline the process of data management has become more complex as the numbers of
staffs and numbers if information both gets increased. Manual data management system
increases the overall system complexity. The identified issues of the manual data management

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system can be resolve with the implementation of the advanced and automated data management
approach. While managing such system and information it is essential for the project head and
company head to conduct appropriate IT services. In addition to this the other thing on which the
business organization needs to focus is appropriate communication, resource and information
management strategies (Mao et al. 2016). The information and knowledge management system
improves the communication structure of the company and make sure that all the members of the
organization are successfully sharing their view points with other. In other words, it can be said
that the company is required to use open communication strategy to share information among the
project team members and other staffs. The open communication provides a common
communication platform to the company associates. Over the common communication platform
the users and staffs would be able to share their ideas and knowledge with the others. However,
certain technical limitations are also there, those are needed to be resolved by the company
associates to improve the current operational and functional activities (Rajnoha et al. 2016).
T.A.R.D.I.S. is also focused on delivering advanced high quality services to their staffs and other
working members. In order to maintain the quality of offers and offers of T.A.R.D.I.S. the health
are organization s required to focus on the quality management plan also.
If the company associates do follow the professional knowledge management model then
it would be improve and streamline the business operations along with content governance. It
would be able to successfully identify the critical business objectives and individual outcomes as
well. The workforce behavior of the staffs also gets improved with this system. The
comprehensive efforts also provide infinite opportunities to people collaboration and work
related information documentation (Al-Emran et al. 2018). It can specify the role of company
associates based on their skills, knowledge and experiences. It can also optimize the technology

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investment. Top down support structure is conducted to meet the organizational objectives and
owners expectations. It can define the project scope with clear and concise management goals,
aim and objectives.
In addition to this she had also mentioned that the healthcare organization should look
into the security of the system also to avoid unauthorized data access. It is essential for the
company to adopt appropriate security measures to protect the financial and personal information
of the employees and clients as well. Billy has also mentioned that, “the company requites to
stick, some strict data standards for managing large set of info ration successfully keeping their
security, flexibility, scalability and reliability as well.” Significant IT related changes are also
needed to be adopted by the company to make sure that all the expected operations are running
successfully (Barley, Treem and Kuhn 2018). In addition to this, it is also determined that while
accessing information from the server the company is required to adopt major security aspects. It
will make sure that no information will be hijacked from the server without permission of the
owners. It means that unauthorized users must not have the right to access information from the
server. Billy also mentioned about the hardware as software rated troubles that their company is
facing these days.
The healthcare organization has also planned to adopt secured database connectivity to
avoid operational and functional challenges. While conducting the service, the company has
identified the difference of having own servers and virtual server. However, the restrictions
under both the scenarios of T.A.R.D.I.S are successfully identified. Therefore, in order to avoid
the operational risks and challenges the associates are asked to avoid the use of virtual server. In
order to operate the system successfully the associates are needed to possess experiences skill
and knowledge regarding information and knowledge management system (Chang and Lin

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2015). In order to make the associates familiar to the changing operation and services, the
authority needs to conduct professional on job training and development program. The training
and development program will make sure that all the associates are familiar to the operational
activities. The T.A.R.D.I.S is also needed to design and develop a capability maturity model to
make sure that the operation is operating successfully.
The information and knowledge management system has different advantages and
disadvantages as well. A good knowledge management system will help the organization
T.A.R.D.I.S to create better products and services. In addition to this, it will also help the
company to develop better decision making strategies (Heisig et al. 2016). It can improve the
overall organizational profitability along with increasing operational efficiency as well. While
expanding the business the company needs to focus on the project integration management plan
also. The integration management plan helps to merge all the business processes together. Late
response from the server and inappropriate information regarding the patients and staffs can
cause major issues and challenges (Costa, Soares and de Sousa 2016). Therefore, the operators
should make sure that all the operations are running simultaneously in T.A.R.D.I.S. The
organization must make sure that all time and cost management plans are also being followed
professionally to conduct the operation of the system. In addition to this the legislation
requirements are also being followed by the associates while implementing the system.
Recommendations
Information is also being collected from the interviews. An interview with Billy is
conducted where Billy shared her operational and functional experiences. In other words, Billy
discusses about her health care organization. She mentioned that: “Unfortunately the providers of

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those software are unable unhelpful in migrating things across. And I take providers have
certainly worked diligently to try and find work around. But in the migration we've had
duplication of records which unfortunately it's been completely random and it's been hard to
determine what would be duplicated in addition to that. We've lost demographic data which is
vital for our accreditation.” Billy also shared that in order to make the organization a much data
centric the management of the company is required to give technical training and development
approaches to their operational and functional operators.
She also mentioned that: “So some of the impact you spoke about was brand damage was
the integrity of the records for a larger word your interaction with customers your interaction
with accreditation requirements so they seemed to all be linked back to an information need that
that has been impacted. So going from an information perspective. Besides and the brand
damage and customer experience is all exceedingly important for your organization.”
The operation head of the company is willing to merge all the previous data and currently
collected data. The lesson learnt report demonstrates the way followed by which they can make
sure that the knowledge management requirements of the company are reached. The report also
demonstrates the way through which they can become more ICT intelligent organization (Peltier
2016). Different interview sessions have been conducted to collect information about the
ongoing operational and functional challenges that different small and medium sized business are
facing these days.
Apart from this, the interview session is also being conducted to identify the needs of
information and knowledge management system in commercial business success and global
competitive advantages. In addition to this, in ore to guide the behavior of the US thinking five

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core values are being identified. Therefore, it can be said that theses values are integrity (Hislop,
Bosua and Helms 2018). Therefore, before the final development of the system proper business
values are needed to be conducted by the market heads to understand the business values and
needs of information and technology communication in business success.
Billy also said that: “Yes. We don't actually have a lot of physical recourse. Everything is
saying things soft copy. With regard to we have medical clinics but we also have our
administration which is off sides so nobody can physically into that. That's all my fault. OK. So
there's that physical inability to do that. Way. We have a number of security physical securities
to determine who's been where as well. So we can rely on our CCTV footage should we need
to.”
The quality management plan is referred to as the other very important knowledge areas
in project management. Therefore while managing the advanced IT based operation of
T.A.R.D.I.S. the steering committee members and operation head must focus on the quality
management plan successfully. The quality management plan of T.A.R.D.I.S. is comprises of
three phase such as quality plan, quality assurance and quality control. Some of the management
approaches are followed and accomplished by the working staffs but still some of the activities
are not properly followed (Obeidat et al. 2015). In order to make sure that the new system
developed by T.A.R.D.I.S. is maintaining all the service level agreements it is essential for the
company to consider and follow the different security aspects as well on terms of encryption
technology and application firewall as well.
In the next day interview session Billy mentioned that : “So again this is a little bit of an
untapped area. We do have a number of systems that run and you can cut and dice that

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information as you choose. So for example. A lot of our business is run by item numbers by
Medicare so we can actually pull out data by that. To determine how it is we're servicing our
patients. We have some specialist item numbers that can help us for example understand if we're
doing travel or some sort of additional service skin. Some of those sorts of things”.
As the organization offers high quality medical supervision and medical services to the
needy and emergency patients therefore, they patient’s records are also needed to keep protected
from the other attackers. It will help the healthcare organization to make sure that all information
are protected from the unwanted attackers. The system will increase the overall business
efficiency by reducing the processing time and processing cost as well (Hislop, Bosua and Helms
2018). The users and system operators would be able to access any information from the server
while required regardless of the time and location. However, in order to maintain the security of
the system the operators should ban the use of personal devices for hospital data management
purposes. If it is not conducted successfully then confidential information can be hacked by the
externals.
She has also mentioned that: “We have a code of conduct which does need to be
reviewed and just again that's just another example of the processes and procedures that need to
be tightened within the organization. So there certainly is a code of conduct which requires.
Confidentiality of information. We also do have sign off on use of. Computer systems in the
workplace.”.
The company requires identifying proper code of conduct and ethical aspects as well
while merging the data stored in the older system and new system. In order to design and
develop the system based on organizational requirements proper hardware and software

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requirements are also needed to be identified by the project associates (Liebowitz and Frank
2016). During this operation the limitation those are being identified initially should be
eliminated with appropriate system specifications. During data migration the T.A.R.D.I.S. must
ensure that no information is lost from the transmission channel and server as well. Therefore the
organization should implement appropriate migration plan for successful information transaction.
Conclusion
The above discussion concludes that, after implementation of information and knowledge
management system in T.A.R.D.I.S. the organization will be able to avail an improved
organizational strategy along with a better and faster decision making, quicker problem solving
abilities. In addition to this, it also gives a better communication opportunity among the working
employees. In other words, the system will help to increase the profit level of the company by
increasing the operational efficiency and staffs productivity. It has been determined that a good
knowledge and information management service helps to recognize the market trends by setting
a benchmark against the competitors. In addition to this it also helps to make most of the
collective intellectual capitals. These days the numbers of patents of the healthcare company are
increasing and as result the data management has becoming a major challenge for the company.
It is the responsibility of the organization steering committee to incorporate advanced highly
effective information and knowledge management system for their company. The organization is
now willing to expand their current business throughout Tasmania. The common challenge that
T.A.R.D.I.S. was facing can resolve or minimize with the implementation of the information and
knowledge management system. However, in order to implement the information and knowledge
management system in T.A.R.D.I.S. clear processes are needed to be captured by the associates

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to reach the ultimate project goals and objectives. This approach helps to identify appropriate
change management requirements for T.A.R.D.I.S. Company. It has been determined that this
strategy also help the organization to utilize collective knowledge areas and their respective
application as well.

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