Critical Analysis of Quality Management and Team Development in NHS

This report delves into the realm of quality management within healthcare, specifically focusing on practices within the NHS. It commences with an introduction to quality management principles, including quality planning, assurance, control, and improvement, emphasizing their importance ...Read More

Quality Management

Table of Contents
INTRODUCTION......................................................................................................................4
MAIN BODY.............................................................................................................................4
Question 1..................................................................................................................................4
With reference to specific team development theories of choice, critically discuss the role
and performance of teams in maintaining systems and structures designed to promote
rights, responsibilities and diversity of service users in healthcare practice..........................4
Question 2..................................................................................................................................8
Critically appraise the use of two Continuous Quality Improvement (CQI) tools used in
managing quality care and improving outcomes for service users........................................8
Question 3................................................................................................................................10
With reference to a relevant motivation theory, critically analyse the need for social care
organisations and teams to achieve person-centred care for service users...........................10
CONCLUSION........................................................................................................................12
REFERENCES.........................................................................................................................13
Books and journals...............................................................................................................13

INTRODUCTION
Quality management can we define present system which is helpful to the
organisation in ensuring appropriate services in managing its products. Quality management
include four basic components which are quality planning quality assurance quality control
and quality improvement. In order to achieve the objectives of the organisation managing the
quality organisation has to focus on products and services so that it can achieve its objectives
in an appropriate manner. The current report is based on health care practices where there is
discussion about use of quality management in healthcare services and practices. Under this
report the chosen organisation is NHS. It is providing services in healthcare industry of UK
where organisation is serving for providing consistent services high-quality and compensates
care to the local employees in order to manage the health system. Under this present report
there is discussion about importance of team development theories which are helpful in
increasing performance and maintaining sister to promote rights responsibility and Diversity
within service users and health care practices. There is also a discussion about continuous
quality improvement by use of models in order to manage quality and improve outcomes.
Along with this, there is discussion about relevant theories of motivation which related to
identifying the needs of social care within Organisation in achieving a person centric care for
service user.
MAIN BODY
Question 1
With reference to specific team development theories of choice, critically discuss the role and
performance of teams in maintaining systems and structures designed to promote
rights, responsibilities and diversity of service users in healthcare practice.
Team development is important for every organisation whether it is working in
healthcare or other industry. Teams are always being effective part in maintaining the quality
as well as improving the function of the organisation. It is also important for organisation
identify appropriate te B33166am members who can perform according to the dates and
requirement of organisation and will help the form in achieving its objectives. It is also
identified that there are number of options which are available to the organisation in order to
improve its functions while using appropriate team. A sufficient and capable team can be
define as that kind of team which include appropriate distribution of roles and responsibilities
to each and every individual in order to promote the rights responsibility and Diversity within
the services of different users. In context of NHS, it is operating within health care practices

where it is important for organisation to promote the rights and responsibilities for service
user to initiate appropriate and practices and improve the function of organisation. In relation
to this it is mandatory for organisation to follow appropriate functions which helpful to the
organisation in developing effective teams and using their rules according to the
requirements. In relation to building an effective team organisation can follow appropriate
Framework which is discussed below:
Tuckman team development theory
This theory was propounded by Bruce tuckman in 1965. It includes five stages of
team building which are helpful in building effective team for performing various tasks
within organisation and bringing effectiveness in working. The stages are forming storming
norming performing and adjoining. These stages are made for achieving outcomes within a
team which include stages from the beginning to the end of the project. These disease can
also use by NHS order to improve its function as well as build effective teams to perform
various activities. All the stages within this theory are discussed below:
Forming stage: It is beginning stage in team development theory which is related to
formulation of a team by using appropriate system. This part of theoretical also described as
orientation day which is used but manager introduced different individuals with everyone.
This theory is helpful to different individuals in identify about the other person within the
team where the team members can discuss their skills background interest project goal
timeline ground rules individual roles and many other. This stage of team development will
help NHS in familiarising each and every individual by assigning them roles and
responsibility in order to establishing relationship and understanding each and every one role.
Storming stage: It is the second stage in the process of team development where
organisation has to identify the characteristics of different individuals in order to work
together. This stage is helpful in determining the roles of different individual according to
their abilities and performs these roles in an appropriate manner. This is an effective system
which can be used by Organisation in order to maintain better relationships and perform the
function accordingly. In context of quality management within health care, NHS use this
system in order to identify the roles and responsibilities of different individuals so that they
can begin a relationship the performing in an appropriate manner. This stage can also termed
as conflict resolve where manager used to define responsibilities and avoid conflict but
providing them adequate information about the work.
Norming stage: Norming is the third stage in the process of team development where
employee starts noticing each other as well as uses appreciation in order to achieve the
objectives. Different activities within the task will be assigned to individuals we are they
have to manage them accordingly by reducing their personal bias and improving their
perception for each other. This is helpful to Organisation in reducing the disagreements
between different individuals and performing in an appropriate manner. Conflicts are there
worst part of every qu B33166ality management system where it is the first target to be
removed. This stage will help in removing complex the managing the function of different
individuals.

Performance stage: It is the most crucial stage in this process of team development
where each and every member start performing according to the task assigned to them.
Performance is a major indicator for success of the theory where it is evaluated that how the
person a working on different jobs. In context of healthcare sector it includes an analysis of
confident motivation and familiar system with employees so that they can work in an
appropriate function by managing their work. It includes supervision of employees so that
they can perform their task in appropriate manner in used to achieve the objectives.
Adjourning stage: It is the last stage in the process of team development where
holding will be separated after accomplishment of the objectives for which team is
formulated. In context of NHS, there are various functions which are performed in a team and
it is important for organisation to replace the team in a timely way. This will help in
improving its function and managing qualities of different functions to serve the customer in
an efficient way.
This theory is useful for NHS in order to promote the rights and responsibilities of
different individuals as well as bringing diversity within service user in health care practices.
This can be seen that implementation of theory will promote the rights of different
individuals as it helped them in any information about the working system of organisation
and implementing the information on their working. This wills also marriage functions of
different individual within the organisation according to the needs and requirements where
manager can easily assigned responsibilities according to scale and working capacity of every
individual.
Quality management within organisation can be achieved as NHS implement different
stages like forming storming and Norman on the organisational system for highly talented as
well as newly employed imply in a coordinated working system. In healthcare organisation, it
is needed to manage the function of team so that team can perform a particular task. By the
use of tuckman team development theory management can easily formulate various kind of
team which can perform functions according to their needs and requirements. This is also
helpful in fulfilling the obligations and managing functions while performing different task.
American easily divide responsibilities to individuals by using pigment in development
theory as it enable various stages of which are related to providing roles and responsibility to
individual working within a team.
There is one more theory which can be used by Organisation in order to assigning the
roles to different individuals while working in healthcare sector. This theory is discussed
below:
Belbin team development model
This model was developed by Dr Meredith Belbinand his team in order to discover
different rules which are played by various individual while working with a team. There are
number of rules which have to be performed in order to make team effective some of these
are discussed below:

Resource investigator: This is a rule which is played by different individual with the
team which is used to investigate the resources at identified them according to the needs and
requirement of organisation. In context of NHS, in order to improve the quality of work a
resource investigator play an important role where their innovative and curious about various
functions. Resource investigator explore available options develop contracts and negotiate for
the resources on the behalf of team in order to maintain a function in enthusiast team
members. This is helpful in managing quality of healthcare organization as well as team to
bring effectiveness by their extrovert and meaningful nature. In context to this role,
managements of organizational use to perform function which helps managing function of
healthcare plan. This helps firm in achivivng business objectives where manager can use
skills of employees where they can achieve business objectives according to needs.
Team worker: Team worker is also act as an important part within the a team. This
is because different people provide support in order to make sure that people work in an
appropriate manner by using the resources of team and combining their efforts together to
achieve the objectives in a timely manner. This is effective for which is helpful in marriage
equality will be held by providing adequate instruction to team members. This is most
effective role which is played by employees in health care plan. Under this manager has to
identified all those function which will helps in management of employees. In this health
workers can perform quality and use these function according to needs.
Shaper: It is an action oriented role which is performed by the individual who want
challenge the team to improve. These kind of individuals are dynamic in nature as well as
have a extrovert personality so that they can easily improve the function by stimulating other
using provisioning norms and finding the best approaches to solve different problems. In
context of NHS, there are a number of ships within organization which used to perform the
functions in an appropriate way and provide shape to different functions. Under this function
NHS can use different individuals where they can perform according to health care pal. This
role is effective in managing function where employees can use to perform activities which
helps in aching business goals and managing function accordance with it.
Implementer: Implemented can be defined as those individuals to implement
different functions ideas concepts in an organization within the team. In context of NHS,
implement these are the most essential part of team where they will transform the idea in a
practical action according to the plants made by organization. Healthcare also required
conservative discipline and systematically efficient employees. This is most effective
function which is used in function of NHS. This is related to performing all those function
which can be use to achieve business objectives. This is also identified that there are number
of function which can be use to archive business objectives and managing them in accordance
with need. This also helps in implementing team functions and managing those plan in health
care according to needs.
Finisher: Role of finisher is also an action oriented role which is necessary for
organisation dealing with healthcare sector. In Order to provide health care services, NHS
news appropriate finisher within its team where it will ensure that organisation will use its

function with no error and omission by paying attention to small-small details. This is alst last
function in this process which is related to achivivng business objectives and managing these
in accordacne with needs. This will helps in finising paln where NHS can paerform fucntion
and use to achive busines business projects.
It can be analysed from the above information that there are a number of team development
theories which can be used by NHS in order to achieve its objectives and manage quality of
working. Effective team development is helpful in promoting the rights and responsibilities
by managing diversity and improving the health care practices. This is helpful to the
organisation in managing the functions and achieving better objectives. This will also direct
form to work the profitability and manage function in the direction of working environment.
Question 2
Critically appraise the use of two Continuous Quality Improvement (CQI) tools used in
managing quality care and improving outcomes for service users
Outcome-based care:This act as an outcome based learning system which is used to denote
all those function which are performed under health care sector. based healthcare, health
systems focus on reducing variation in how they treat a wide variety of diseases and
conditions—a process that requires all clinicians to provide accurate diagnoses and treatment
algorithms to improve patient is helps fullsystem in using talented employees and performing
function. This is helpful to organization in achieving business objectives and performing
function in appropriate way. There arevnumebr of factors which are oinavoved under this
system which are discued below:
Government policy: Government policies are directly related to this sector where they have to
use this according to needs and requirements. This is essential for organotin to manager this
as it helps in achieving perforce objectives.
Legislation: there are number of legislations which has to be followed in order to maintain
outcome based care. this is essential for organization of use it in appropriate way so that it
can maintains a proper environed and achieve objectives of firm to manage number of
function in current business scenario.
Two Continuous Quality Improvements (CQI)
Continuous improvement can be defined as a tool which is used by the organisation in
order to manage the powerful resources and using a lean manufacturing system so that it can
achieve its objectives. In context of healthcare services, it provide organisation opportunity to
lead with improvements within productivity reducing errors and achieving great profitability.
There are a number of methods which can be used by organisation in order to facilitate
continuous improvement and increase the performance of firm for managing quality of care
and improving the outcomes of service users. In relation to healthcare, organisation such as
can use continuous improvement to provide better quality services to its customers at

improving services of organisation. Some of these methods which can be used by NHS in
order to improve its function in a continue manner is discussed below:
PDCA method
It is a cyclic approach to continuous improvement within the organisation which
includes a set of activities. In order to initiate continuous improvement process it is necessary
for organisation to use functions which provide various activities according to the needs and
requirements. This framework is helpful to the organisation in managing online term which
include a four step guide to execute at increment within improvement in practices. This will
enable organisation appropriate system which reduces the mistakes and help in lean
manufacturing. In context of healthcare organisation, you can also use this function in order
to manage services so that it can provide best services to its customers. Different stages of
this model are discussed below in context of NHS.
Plan: Floor is a first activity under this method of continuous improvement where
organisation used to determine its strategic goals and strategies about how it will achieve
them. In context of NHS, organisations providing it services in healthcare sector where it is
important for firm to analyse the strategic goals. The ultimate goal of organisation is to
provide better services to the customers so that they can satisfy their requirements and can
achieve better health. In order to this organisation yusuf formulate effective strategies
according to the requirement of current business environment and perform functions in an
appropriate manner.
Do: It is the second step in the process where organisation has to implement the plant
and make changes according to the requirements. In order to improve continuous
development system organisation has to use these plants and implement them in appropriate
manner according to the resources available to the organisation. This is helpful to the
organisation in improving its function as well as utilising resources according to the current
needs.
Check: It is a third stage in this process of continuous quality improvement where
organisation has to evaluate the results and identify the opportunities for improvement within
the strategies which are used to improve the functions. In context of NHS, it is an essential
stage because it is providing it services in healthcare where it is important for the firm to
manage these services according to the needs and requirements and continuously identify the
current functions so that it can achieve better opportunities and manage the functions by
using modifications.
Act: This is the last stage in this process where it is important to make adjustments
according to the differences analysed in previous stages. This make it essential for the
organisation to use appropriate function and use this functions according to the continuous
improvement within the quality and services offered by NHS.
This is an effective cycle which can be used by organisation in relation to continuous
quality improvement. This will helpful to the organisation working within service sector so

that they can improve their services toward the users and help user in achieving better results
and outcomes.
5S
This model can also use in order to bring continuous improvement within the services
offered by NHS in the market. This method was developed by Toyota motors in order to
bring lean manufacturing system as well as improve the quality of products and services
offered by organisation. It includes different stages which are discussed below:
Sort: it is the primary stage in this process where it involves going through the
different tools furniture material equipment which are used by organisations. It is related to
determining what the needs to be presented are. In context of addresses it is helpful in
identifying different tools by analysing their purpose first and last time they use frequency
and requirement. This is helpful in determining the needs of different tools and equipments
within organisation as well as cost implemented by the first to consider them according to the
requirements.
Set order: This is exercise in this process where after identifying the extra item it is
important to provide an order for using an purchasing those tools which are required to the
organisation the frequent manner and has limited number. In context of NHS, this fresh can
be used within organisation where everyone has to determine the arrangements which are in
logical. This also uses analysis of different task path of people and working environment.
Shine: This is a basic method which must be involved in healthcare sector. Under this
system organisation used to focus on basic planning where it involved performing regular
maintenance of equipment and machinery which will be used to provide services to the users
in healthcare. In context of NHS, it is performing its function in an appropriate manner where
there is use of a planning in order to maintenance the time related to cleaning and shining the
workplace for managing it exited and hygiene.
Standardise: Standardization is the first stage in this process which is related to
managing the appropriate function by analysing the problems. It includes improving the
working condition of organisation by using effective cleaning and appropriate. This is helpful
in improving the work space as well as using different about functions and achieves
appropriate routine. NHS is also using the system in order to increase the standards toward
the cost implemented by the firm. This will bring continuous improvement within the quality
as well as help in identifying its function.
Substation: It is the last age in this process which involved identifies the business
activities which are related to maintaining the cistern ability and producing appropriate
products by obtaining them in a necessary way. In context of healthcare, marriage need to
participate in 2 working where employees within the organisation has to manufacturer force
warehouses and offer appropriate services to the customers for maintaining them in a long
period.

These are the strategies which can be adopted by Organisation in order to bring
continuous improvement within the quality of the products and services which offer to end
user of services.
Question 3
With reference to a relevant motivation theory, critically analyse the need for social care
organisations and teams to achieve person-centred care for service users.
Motivation that define as an inner feeling of an individual in order to work on a particular job
with more interest. It is an appropriate function which is helpful for organisation as well as
health care industry to manage their clients and achieve a social care system. Motivation
always acts as person centric systems which help a service user in improving its satisfaction
level while using the services of healthcare organisation. In context of this, NHS can use an
appropriate motivational theory which can be implemented according to the requirements of
the current business to achieve the objectives and perform function in an appropriate way.
Under this , NHS can use theory which is stated below:
Maslow need of hierarchy theory
Maslow need hierarchy theory is a psychological process which is developed by
Abraham Maslow in 1943 in order to identify the behaviour of individual and use it to
increase the motivation. This theory is divided in five stages which are basically based on
basic needs psychological needs and self-fulfilment needs of an individual which will impact
the motivation. In context of this there are five kinds of needs which floor in a pyramidal
order. It include psychological needs safety needs belonging and love needs esteem needs and
self-actualization needs. According to Maslow it is important for a person to achieve all these
needs so that it can perform its function in an appropriate manner with adequate level of
motivation. In context of NHS, all these theories are discussed below:
Psychological needs: it includes all those basic needs which are related to driving
motivation within the individual after fulfilment of these needs. It include needs such as clean
air and oxygen health food and water sleep clothes shelter and many more. It is important for
individual to achieve this need for satisfying their requirements. In context of NHS, it is a
social service organisation which has two to provide satisfaction level to the customers in
order to fulfil these needs. Your organisation used to motivate other employees by providing
special care to different patients and improve its ability to perform and achieve objectives of
psychological needs. This is helpful to organisation eating ,
Safety needs: In years, it is that kind of needs which are required by the organisation
in order to provide the safety to the products and services of individual. Conclude that level
of satisfaction with the employees are directly related to providing satisfaction in terms of
fulfilling the needs and requirements of safetyImportant change required by the organisation
in order to achieve the motivation and improving the cells of working in an individual. Under
this there are various functions which are included a related to security needs of an individual
these are personal security emotional security financial security health and well-being. It is

essential for organisation follow appropriate system of personal needs and requirements in
order to fulfil self needs.
Social belongingness needs: social belonging net needs are in fourth member of the
structure. These needs are identified after fulfilment of above two needs by the individual
while performing within market. In context of these need it include needs related to
friendship intimacy and family. It is an essential need which is related to fulfilment of self-
goals by an individual which include number of brands. In context of healthcare, it is an
important sector where this theory is needed to the organisation to perform its function as a
management function in an appropriate way so that better relations can be established with
seniors and can be used according to requirements.
Self-esteem: Self-esteem needs are those needs which are related to ego and status
needs of an individual. These needs are related to getting recognition status importance and
respect from other within the organisation. it is important to fulfil these needs in order to
achieve the objectives and maintain appropriate system within healthcare sector. In context of
these needs NHS news to perform functions which are related to fulfilling the desire of
different individuals by providing them recognition opportunities. this will help in
maintaining objective and performing function in an appropriate way.
Self-actualization: These are the last needs which have to be fulfilled by organisation
and include major level of satisfaction in the mind of individual. In context of NHS,
organisation can use to provide partner acquisition parenting utilising and developing talents
and various other functions which are linked to the performance of employees and help in
improving service user experience by managing motivation.
There are Number which can be used to achieve quality of the products and better
results. This is the, most useful to the form in managing appropriate system as well as
achieving better outcomes.
This can be evaluated from that above mentioned information team developments is
important part in firm which is related to performing function and managing relations in
accordance with needs and requirement. This is used in order to achieve business objectives
and performing business functions. This is related to managing function in accordance with
motivation. In context of current business function where there are number of function which
has to be performed to achieve business objectives. This is identified that effective team
building will helps firm in managing function which facilitate motivation and using tools in
accordance with current needs so that firm can manage performance according to needs. This
will also enable feather of continues improvements in firm where firm can perform its
function and use function accordance with needs.
CONCLUSION
It can be evaluated from the above mentioned information that there are various
functions which has to be performed by the manager in order to achieve the objectives and
boost function according to the requirements. It is also realised that healthcare sector is

important part for every organisation it is important to use appropriate strategy in managing
quality for improving the experience of service user. There are various methods which can be
used by organisation in order to develop effective teams and use them according to the
requirements. Please also analysed that methods related to improving quality can
implemented in order to achieve the objectives and perform function in an appropriate
manner.

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performance: an empirical study. Benchmarking: An International Journal.
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satisfaction in a hospital: brief report. Tehran University Medical Journal TUMS
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Shams, S.R., 2017. Transnational education and total quality management: a stakeholder-
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