Managing Team Development: Personal and Professional Growth Project

This project focuses on managing a team's personal and professional development within an educational organization named World Education. The project outlines the organization's goals, team responsibilities, and the alignment of personal and professional development plans with organizational objectives. It includes identifying organizational framework requirements for personal and professional development, such as training need analysis and existing policies and procedures related to workplace goals. The project also details available development activities, opportunities for staff, and the use of personal development plan templates. Communication strategies with team members, support provided in developing work goals, and assessments of team member goals are documented. The project further illustrates how the team aligns their personal goals with organizational objectives, communication methods, and additional support provided to team members. The project also includes relevant attachments and proof of communication.

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Contents
Section 1: Manage team’s personal and professional development...........................................................5
Section 2: Develop and maintain own personal and professional competence..........................................8
Section 3: Facilitate achievement of work priorities..................................................................................10
Student name:
Assessor:
Date:
Organisation this
assessment is based on:
Team within the
organisation:
Documentation reviewed as
preparation:
Section 1: Manage team’s personal and
professional development
1. Describe the organisation you are basing this project on.
It is an educational organization.
2. What is the name of the organisation?
World Education
3. What does the organisation do?

Company manufacture the tables and computers for the student of the primary school.
4. What are the key functions and activities of the team you will manage the personal and
professional development for?
The sales and marketing department od the company is generally managed by the sales
manager. Generally, the sales are made through online market by the sales teams and the
organization have ERP system (enterprise resource planning) that notify the sales team
regarding the order. Moreover, world education has a call center staff that solve the issue of the
customer and address the compliant made by them. Thereby, company make sure that they are
satisfying their customer.
5. What are the organisational goals or objectives (at least three)?
 Build the brand image
 Generate the leads
 Increasing the range of product to reach the target market.
6. Attach proof of the documentation showing organisational goals (e.g., strategic or operational
plan).
Respected sir,
Subject: Information relate to organization goals
The organization goals of World Education are to provide quality education to range of
student that are living across United Kingdom to enhance their skills and knowledge. In order
to achieve the goals company is highly dedicated to provide good educational to all student
for overall improvement in their performance and bright future ahead
2. Document team responsibilities.
• Note: Use any appropriate format and tool to document the team roles and responsibilities. Keep in
mind that this document may be used at a later stage to support your team to develop work goals.
2.1 What roles/positions do three of your team members fill?
• Sales reprsentative: It play the role of selling the product in the market by using the less
operational cost of the firm. Moreover, attract more and more customer for the organization.
• Call center: The role of the call center staff is to attent the call of the customer in the friendly
and in a limited time frame. As well addressing the complient of the client (Bieleke and Keller .,
2021).
• Advertising staff: The main roles of the advertising manager is to research the new trends of
promotion and implement new marketing campaings.
2.2. What are the responsibilities of each of the three team members (name at least two
responsibilities per team member)?
Sales representative:
 Selling the product and services to customer
 to use innovative ideas for selling the products and services of the firm (Bohström,
Carlström and Sjöström, 2017).
Advertising:
 to maintain the healthy relation with customer and firm
 to identify the new trends in the market through market research.

Call center:
 to address the customer issues and provide solution to them.
 To maintain good relationship with customer.
• What are the performance outcomes linked to each role/position (name at least two per team
member)?
Roles Responsibility Performance outcome
Sales representative  To increase the
sales of the
organization
 To introduce new
products in the
market.
12000 sales of per
product each year
Call center staff  To maintain
healthy relation
with the
customer.
 Solving the
queries of the
consumer.
Attract approx. 120
customer each
month.
Yellow : sales representative Green: Call center staff

• Yes, company is operation, sales and marketing staff in Egypt, Colombia, Iceland, Philippian
and Russia so to cover the large area of market and for smooth functioning of the organization.
2.5How will you communicate with the team members with the diverse needs?
 By using the direct and indirect communication strategies.
 By implementing training programs for the new employees.
• Attach proof of documented team responsibilities to this section of the portfolio.
Respected sir,
Subject: Information related to the team responsibility
The team responsibility of the World education has been divided into 3 areas such as call
center, advertisement staff and sales representative. In order to achieve their ends goals and
for maintaining the smooth function within the organization and attract the large customer.

For this question the feedback is below,
3. Identify and summarise organisational framework requirements for personal and professional
development.
The company should use training need analysis as it allows the firm to focus on the skills and
knowledge of the employees and improve the learning skills of the candidates (Harputlu and
Erarslan, 2019).
4. Do any policies and procedures exist that address work place goals and inform personal and
professional development?
Yes
5. What is the name of the policy and procedure?
Provision of learning and development opportunities
6. What are the performance and professional development requirements outlined in the policies and
procedures?
The opportunity to plan and develop skills, knowledge and attributes that complement business and
work unit goals.
7. Which personal and professional development activities and opportunities are available for staff to
access (e.g., as specified in policies and procedures)?
 External and internal course.
 Opportunities for new responsibilities and curriculum development work (Hossen and et.al.,
2017)
8. Does the organisation have any templates available for the development of work goals (e.g., personal
development plan)?
Yes.

9. Do any other industry best-practice professional development opportunities exist?
Yes.
Policy brief & purpose
This policy refers to Worlducation’s learning and development programs and activities for all staff
members. Worlducation aims to help employees extend their knowledge and acquire new skills to do
their jobs better. We want our employees to feel confident to find new ways towards personal
development and success.
Scope
This policy applies to all permanent, full-time or part-time, employees of the company. Employees
with temporary/short-term contracts might attend trainings at their manager’s discretion.
• The employee is responsible to seek new learning opportunities
• The manager is responsible to coach their teams and identify employee development needs
Training and development includes:
• Formal training sessions (individual or corporate)
• Employee Coaching and Mentoring
• Participating in conferences
• On-the-job training (e.g. simulations)
• Employee discussion forums
• Job shadowing
• Job rotation
• Subscriptions or educational material
Individual training programs
All employees that have worked for the company more than four months are eligible to participate in
external training programs individually or in teams.
All trainings should consider what employees need and how they can learn best. This is why, we
encourage employees and managers to consider multiple training methods like workshops, e-
learning, lectures and more.
Individuals are to complete individual personal and professional development plans using the
Worlducation Development Plan template.
10. Note: Attach proof of policies, procedures, templates etc to this section of your portfolio.
Policies and Procedures
The policy of the world education is for the policies and activity is for all the staff member such as
it aims for enhancing the knowledge and skills of the employee so that they are able to work
properly and helps in success and development of the firm
Scope: This policy is for all type of employee such as part time, full time as well the candidate that
have short and long term contact with the firm along with this is also applied on the mangers of the
organization. So that employee is able to seek the new skills and opportunity. Along, with this the
manger is responsible for conducting the training and development programmer for them such as

formal training, on job training, job shadowing, job rotation as well as subscription or educational
material for the individual training. The policy of the firm also include participation in conference
and employee’s discussion so that manger can address their issues and find out the appropriate
solution. In addition to this, the company has a procedure that the employees that have worked for
more than 4 months can participate and are eligible for the participating in the training and
development program as individual or team. Furthermore, the company has the policies for
encouraging the employees the manager need to conduct multiple training so that each
subordinate can be focused. And the individuals and the team has to complete the development
plan by using the world education template plan.
• Support your team as they develop work goals, plans and activities.
• Note: you are required to support at least three team members.
• Which organisational goals should your team align their personal goals with? (Choose two
 Earning high profit
 Social responsibility goals.
• How will you communicate with each team member (e.g., email with instructions, face-to-face
discussion, team meeting)?
 Open meeting
 Visual representation.
• What will you communicate to each team member (e.g., personal behaviour modification,
specific skills you would like them to have, explanation of SMART goals)?
 Regarding the goals and rules and regulation of the company.
 And developing the communication skill. .
• What other support will you provide each team member (e.g., personal development plan
template with responsibilities already added into the plan, skills assessment)? Attach proof of
your additional support to this section of your portfolio.
Respected sir,
Subject: Information related to the team member
The company has provided the templates related to the team member’s roles and
responsibility so that there is no confusion within the organization. Along with this, world
education also communicate effectively with the employees to identify the issues and provide
overall support.
• Communicate with each team member to provide the support. If not already viewed in person by
your assessor, attach proof of your communication (e.g., video of face-to-face discussion with
each team member, video of joint team meeting, draft email outlining requirements, recording of
telephone discussion etc.).
Respected sir,

Subject: Information related to the communication with team member
The company has adopted the direct and indirect mode of communicating likewise the firm
has used the video conferencing and general meeting for communicating the goals and rules
and regulation of the individuals and team members. The organization has also made use of
the tele calling for addressing the issues of the employees and team so that it can provide
appropriate the solution.
• Note: Depending on how you chose to communicate to each member, you may have more than
one attachment (e.g., if the same communication applies to all team members, one email with
relevant attachments is sufficient).
• Complete the table to assess the work goals, plans and activities of each team member.
• Team
member
• What are
their
goals?
• How do their
work goals align
with
organisational
goals?
• How do their
personal and
professional
development
plans and
activities
align with
organisationa
l goals?
• Other
feedback
• Team
member 1:
Sales
representativ
e
1.Successfully
schedule and
attend all
Sales
meetings
through video
conference
2.No client
complaints
By
Understandin
g the core
offering
Growth time Need to
improve
communicatio
n skills.
• Team
member 2
Call center
staff:
1.Successfully
diffuse 98% of
emotional
situations on
a call.
By understanding the
customer needs
Prioritize work To effective
understand the
wants of
customers.

2. solve the
problems face
by the
customers
(Kelliher,
Richardson
and
Boiarintseva.,
2019).
• Team
member 3
Advertising
staff:
1.No errors
on
advertisemen
t submitted
for approval.
2.Reduce
time by 20%
to create
digital adverts
By providing
innovative idea to the
company.
By working To learn more
method to
advertise to
connect with
customers.
• Provide feedback to each team member from your assessment in the previous question.
• Note: Feedback is personal and should be done separately for each team member. You will attach a
separate proof of feedback for each team member.
• How will you communicate feedback to each team member (e.g., review comments on the plan,
recording of telephone conversation, video of face-to-face discussion)?
By asking general question from the employees regarding the issues or by introducing feedback
form (Lai and Bower., 2019).
• Which interpersonal skills will you use to establish and build positive working relationships with
your team?
With help of communication and critical thinking and problem solving skills.
 If not already viewed in person by your assessor, attach proof of your feedback to this section of
your portfolio.
Respected sir,
Subject: Feedback of the team members
While communicating with team members it was identify that the employees of the
organization are happy as the company provides them with the best quality of the resources

as well as employees to get the appraisal for excellent work and this motivates them to work
hard.
• Complete the table to facilitate team members’ access to development opportunities. For each team
member:
• Identify one goal/plan/activity.
Sales representative: Successfully schedule and attend all Sales meetings on zoom
Call center staff: Successfully diffuse 98% of emotional situations on a call
Advertising staff: No errors on adverts submitted for approval (Parthiban and Krishnan.,
2017).
• State which personal or professional development opportunity (identified in question 3) is most
appropriate to help the individual team member realise the goal.
Management and leadership training.
• Explain how you will facilitate the professional development opportunity (e.g., email HR to
request training, schedule time for the team member to attend a workshop, approve an invoice
for a subscription).
With help of face to face meeting and through seminars.
• Attach proof of your facilitation to this section of your portfolio.
Respected sir,
Subject: Information related to the Facilitation
The company use different ways to facilitate their employees such as the sales representative
are facilitated through e-mails and general meeting, call center staff with help of video call as
they do not deal with critical situation. Beside this, the advertisement staff are facilitated with
general meeting as they deal with technical problems.
• Note: Depending on the professional development opportunity, more than one proof of
facilitation may be required (e.g., if all three team members are to attend the same training, then
one email to HR is sufficient).
• Team
member
• Individual
goal/plan/activity
• Personal or
Professional
development
opportunity
• How will you facilitate
access to the professional
development opportunity?
1: Sales
representative
Successfully using the
zoom to meet the
client
Coaching Through e-mails and general
meeting
2: Call center
staff:
No sick leave due to
anxiety
Lecture With help of video lecture.

3: Advertising
staff:
NO mistake in
advertisement
Technical skills and
trainings
With help of face to face meeting
and video conferencing.