Lead and Manage Team Effectiveness: BSBWOR502 Assessment

This assessment evaluates the student's understanding of team leadership and effectiveness, addressing key concepts from the BSBWOR502 unit. The assignment comprises fifteen written questions and tasks, requiring detailed responses and examples. Topics covered include the differences between groups and teams, the importance of effective communication for leaders, team dynamics, the role of leaders in organizational culture, benefits of goal setting, strategies for building a committed team, causes of conflict, and methods for resolving issues. The student demonstrates knowledge of leadership techniques, team cohesion, and problem-solving within a workplace context. The assessment also requires the student to provide examples and practical applications of the concepts discussed, demonstrating a comprehensive grasp of team management principles.

ASSESSMENT 1: WRITTEN QUESTIONS
This assessment consists of 15 written questions and tasks. You must complete them all.
Carefully read and answer the following questions by writing a response for each question, or
completing the tasks. Most are short answer questions though some require a more detailed
response. You may use dot points where appropriate. You may use reference material to assist
you such as your workbook and the internet but you must correctly cite your sources.
Questions
8370 total
Question1
(a) What is the difference between a group and a team? Explain the terms and give an example
of each.
A group is a collection of individuals or members working together in order to complete
a given task. A group will have only one leaders
Example –A charity group working for feeding the homeless people
On the other hand a team is one that has members with identical traits and
understanding. They join hands together and give joint efforts in order to make sure that
they are giving sufficient efforts to overcome their goals. There can be more than one
leader for teams.
Example- Five different teams working in TCS appointed for different projects.
(b) List five (5) activities which encourage a work group to become an effective team and meet
their goals.

 A horizontal communication approach must be carried on so that they are able to
keep an ongoing communication system without facing any issues.
 Tam building activities must be developed and the employees are to be
encouraged to take part in the same, so that there is a kind of team bonding that
develops.
 A flexible shift must be provide so that they are able to make sure that the group
members are able to talk and interact with one another during their free time
 Financial rewards and other encouragements must be given so that the group
members are able to task with one another and feel that they are a part of the
organization
 Cross cultural management must be developed so that employees are able to
overcome their differences
Question 2
(a) Why is effective communication important for leaders?
Effective communication is essential so that the leaders are able to interact with all their
employees and be able to solve their queries without loss of any time. Leaders must be
proficient in effective communication skills so that they are able to take the opinion of all
their followers and incorporate them in the business decisions making process.
(b) What communication skills are important for leaders? (List at least three (3).
 An effective listening skill is needed so that the leaders are able to hear whatever
their employees or followers have to say
 writing skills is also needed for the leaders because they will have to write many
minutes of meeting and also work for many projects and others
 Speaking skills is also of utmost importance because they will have to address
their employees and make sure that they are forwarding all the concerns of their
employees to the senior managers and others

Question 3
(a) How important is it for team leaders to understand team dynamics? Support your answer
with workplace examples.
It is essential for the leaders to learn about the team dynamics. This is mainly because
of the fact that team dynamics will be helping the team members to understand each
other and work together in a proper way, his will be useful as the overall output of the
team will be improved.
This will be helping in checking the blocking behaviours of the employees. For an
example there can be both positive and negative employees in the workplace The
negative employees will always try to influence others in a negative way. Employee who
is suffering from lack of motivation will naturally try to block of flow of timely information
and there will be lack of clarity. This will lead to increased rates of absenteeism.
(b) Explain what the following terms mean in relation to groups and how they function. Give
examples of each.
Terms Explanation and examples.
Roles
This is the responsibility that is entitled to the members. For example

Terms Explanation and examples.
team lead has the role of improving the skills of employees
Norms
This refers to the rules and the decorum that must be followed by all
the members
For example the norms of the team is to make sure that all must be on
time and punctual
Values
Values are the common ideals and the objectives that are instilled by
the leader within the followers
Example- The values that must be instilled among team members are
accountability, honesty, punctuality so that the team is able to function
properly.
Cohesion It is the action that is undertaken to maintain a kind of uniformity and
to form a single collaborated unit
For example-Regular feedback is taken from the team by the team
leader in order to formulate further goal that will form a cohesion in the
team
Question 4
(a) What roles do good team leaders have in developing organisational culture and values?List
at least five (5) ways in which they do this.

 An idea leader must have good domain knowledge so that he is able to support
the followers whenever they are in need
 They must have a good communication skills so that they are able to
communicate all the important tea decisions among their employees and re able
to make sure that none of the details are being overlooked
 They have to arrange for the cross cultural training so that all the employees are
able to understand and embrace the cultural differences
 Recognition and awards must be given so that they can encourage the
employees and also appreciate their efforts
(b) Describe the areas in which you can serve as a positive role model in your workplace.
I will be able to act as an empathetic leader and make sure that I am giving the moral
support to all the employees. I feel that I will be able to work as a positive role model in
the in the employee counselling domain. Often the employees are unable to bear the
work load. I will be able to support them, understand their issues and also guide the in
the right path so that they are able to help themselves and also get a self confidence of
their own.
Question 5
Describe at least four (4) benefits of goal setting for teams.
Team members will be able to stay focussed and be able to concentrate over all the
tasks that are coming in their way
This will be helping to develop the self confidence among employees. Employees will be
able to make sure that they are confident enough in taking up the different challenges
and not fear them
Accountability among the employees will increase as they will stay within work flow and
will be able to help each other
Team spirit will be enhanced as the employees will be able to understand their own
roles and responsibilities and will also support each other.

Question 6
How can a manager turn the employees who report to him into a committed, cooperative team?
List at least six (6) ways.
 Take the opinion of employees at every point of time
 Allow some free time so that employees can interact with one another
 Flexible shift must be allowed so that employees are able to strike a proper
balance between their personal and also their professional work
 Reward the employees in order to recognize their efforts and their hard work
 Arrange for the cross cultural training sessions so that the employees are able to
understand each other and also their individual differences
 Allow the team members to take part in many team building acivities
Question 7
What can work issues, concerns and problems eg related to WHS, environmental, product
failure, accidents, inform you about an organisation? Why is it important to recognise and
address them immediately?
This information will be providing me the information regarding the employee
satisfaction level and also the efficiency level of the mangers. For example if the office
environment is not employee friendly then employees might make mistakes in the
manufacturing and there can be product failures
It is essential to solve these immediately so that the employee attrition rate can be
checked and the company can work properly
Question 8
What are possible causes of group conflict? List at least six (6) causes.

 Cross cultural reasons can often act as a major cause behind employee conflict.
This is because the employees will be having differences in their thought process
and understanding
 Lack of training and development systems that might hamper the skill
development of employees
 Self c entered employees will also not be able to help others and there will be
negativities
 Lack of team responsibility: self-centered attitude, not feeling a part of team
success and failures
 Poor planning in terms of job responsibility will also cause several issues
 Lack of team responsibility will also make some employees suffer from monotony
and they will be skipping their work
Question 9
List some ways by which a group can resolve issues or problems in a project or work area that
arise. List at least four (4) ways.
 A sound communication is needed so that employees are able to communicate
without any kinds of hesitations
 Staying aware of the conflicts before their occurrence
 Hire the externals to solve the conflicts so that they are able to asses and solve
the conflict from totally non judgement al and unbiased point of view
 Discussing both sides of a perspective is needed so that the employees are able
to get a justified and satisfied resolution.
Question 10
Why might people resist change? Provide ten (10) reasons.

1. Job insecurity is one of the major issues as the employees feel that they will be
losing their job
2. Differing agendas or differences in the goals often make the employees suffer
from the lack of clarity
3. Insensitivity on part of the managers to make the employees properly aware
about the need for the change can be one of the major reason
4. Lack of commitment towards the company is also one of the major reason
5. Lack of sound leadership system is one of the major aspect
6. Increasing the control of the employees.
7. Ego or clash of interests among the already existing employees will also act as
obstructions in the path of change
8. Economic factors like fall in the salary is one of the major reason that creates a
fear among the employees
9. Fear of the unknown often stops the organizational change because this will
make the employees face totally new and unknown set of challenges
10. Lack of trust is one of the major obstacle in the path of a sound change strategy
Question 11
What are four (4) main ways in which a team can make a decision?
 Effective communication that will enable all the stakeholders to effectively talk
with one another
 Gain a good knowledge about the task at hand and the possible outcomes that
can occur due to their decisions
 Arrange for meetings both the group discussions and the personal interviews
with all the concerned stakeholders so that the decision can be taken in a proper
way
 Maintain a proper feedback and regulation systems so that they are able to take
feedbacks from all the employees
Question 12
(a) What is consensus?

Consensus is a kind of general agreement or acceptance of all the works taking place
or the decisions that are actually taking place in the organization.
(b) What is involved in gaining consensus? Describe the key steps.
A mutual understanding and proper cooperation is needed in gaining a proper
consensus. Apart from this there must be an interest among all the employees to
understand each other and also help them with the proper resources and also the
proper support that is actually needed.
Egalitarianism is to be followed so that there is equal representation given to all the
employees irrespective of their backgrounds. This will enable them to get the right
information from the employees at the right time and be able to get the consensus at the
right point of time
(c) What are the advantages of gaining consensus? Give four (4).
The group agrees to work accordingly to the consensus
There is a peaceful flow of the work
There is a chance of less conflicts among the employees
Employee motivation takes place and all the employees are able to work properly
(d) What are the disadvantages of the consensus process? Give four (4).

 There can be loss of valuable time
 There is the chance of too much chaos as employees will be involved in many
different kinds of work activities will be taking place at the same time
 There can be huge expenses on the part of the company if they have not worked
upon their budget or resource allocation
 Employees often feel that there are chances of biasness and they are unhappy
Question 13
(a) What is ‘groupthink’?
This is the method of taking some poor and immature organizational decisions. This
might result in the formation of some wrong or less productive solutions.
(b) When does it occur?

Groupthink usually occurs when there is a particular group of employees that think alike.
They are usually ruled over by the autocratic or charismatic leader. They put the group
under a huge pressure and the employees feel suffocated. In such cases they might
keep on thinking themselves and lose their valuable time.
Question 14
What are the benefits of establishing and maintaining open communication processes with all
stakeholders including those outside the team?
Open or horizontal communication is always useful as it will enable to instil a feeling of
belongingness among the employees. Employees will feel that they are acting as a part
of the organization and that they are very much valued within the organization.
This will make sure that the employees are being a part of the business decision
making process and they will have no complaints regarding their involvement
Question 15
What is meant by ‘workplace culture’?
Workplace culture is the kind of environment that is present in the organization. This
refers to the kinds of rules and regulations that are being followed in the organization
and the prevalent norms that are present in the organization

ASSESSMENT 2: PROJECT
Overview
For this assessment you are required tofacilitate all aspects of teamwork within the organisation.
It involves taking a leadership role in the development of team plans, leading and facilitating
teamwork and actively engaging with the management of the organisation.You must
demonstrate your ability to:
 Establish team performance plan
 Develop and facilitate team cohesion
 Facilitate teamwork
 Liaise with stakeholders
In order to complete this project, you need to undertake and complete a number of practical
tasks over a period of time. There are four parts. You must complete them all.
Scenario
You manage a real estate agency. There are 8 other employees working in the office,
including sales agents, property managers, receptionist and support staff.
Real estate is very much a people-focussed career. Buying, selling and managing real
estate can be stressful and emotional; good professionals can make all the difference to
smooth and problem-free real estate transactions.Whilst the employees generally are
working well independently, you recognise that it is important that they work as a team.
This will ensure that people are happy and able to achieve the best outcomes, both for
the business, the customers and themselves.
You decide that you need to establish the common goals and objectives of the team, as
a group. You decide that you need a project in which each person should be
responsible for a particular area of development, and lead a team working towards
achieving the particular goals for that area. You have been concerned for some time
about one area that you think needs improvement. Many of the agents and staff are
from other suburbs and even interstate. Whilst you generally try and employ people
from the local area, it is not always possible as it is difficult to get employees with the
right skills and experience. This means that they don’t all have very good local
knowledge in the area they are working. It is a particular problem with new staff.
The areas for team development you have selected are:
1. Identifying methods for improving local knowledge
2. Identifying opportunities for learning new skills for the team members
3. Identifying ways to learn about the social and cultural mix of residents in the area
4. Identifying ways for encouraging and rewarding team members for high level