University Team Effectiveness Report: Lead and Manage Module

This report focuses on lead and manage team effectiveness, specifically within the context of Football South East Coast. It outlines a team performance planning project, including email communications to team members and the general manager, detailing operational plans, membership growth strategies, and volunteer development initiatives. The report includes a comprehensive team performance plan, professional development policies and procedures, and a rewards and recognition scheme. It also addresses managing underperformance, exemplified by an email to a marketing officer. The report emphasizes the importance of strategic planning, effective communication, and continuous improvement to enhance team performance and achieve organizational goals. It highlights key result areas such as programs and events, and provides a framework for measuring performance and addressing workplace concerns, aiming to foster a supportive and high-performing team environment.

Running Head: LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and Manage Team Effectiveness
Name of the Student:
Name of the University:
Author Note:

1LEAD AND MANAGE TEAM EFFECTIVENESS
Executive Summary
The study focuses on the lead and manage team effectiveness. In the study, there are team
performance project followed by emails which is again followed by operational plans. The study
possess team performance plan, professional development policy and procedures, reward and
recognition scheme and managing underperformance. There are emails in all the scenario which is
addressed as per the requirements. Lastly, it possess an email to the marketing officer who
demonstrate the underperformance. It can also be said that with the help of the study the different
aspect of the organization can be seen to enhance the performance of the players as well as the
whole team.

2LEAD AND MANAGE TEAM EFFECTIVENESS
Table of Contents
Team Performance Planning Project...................................................................................................3
 Email to the Team.....................................................................................................................3
Attachment: Football South East Coast Operational Plan...........................................................3
 Email to the General Manager..................................................................................................6
Team Performance Plan...................................................................................................................7
 Email to the Team...................................................................................................................10
Attachment: Team Performance Plan (Explained above this mail)...........................................12
Professional Development Policy and Procedures............................................................................12
 Email to the Team...................................................................................................................13
Attachment: Professional Development Policy and Procedure (Explained above this mail)....14
Rewards and Recognition..................................................................................................................15
 Email to the General Manager................................................................................................15
Attachment: Reward and Recognition (Explained above this mail)..........................................16
 Email to the Team...................................................................................................................16
Managing Underperformance Project................................................................................................17
 Mail to Jackie, Marketing Officer...........................................................................................17
References..........................................................................................................................................19

3LEAD AND MANAGE TEAM EFFECTIVENESS
Team Performance Planning Project
 Email to the Team
To,
The Team
Football South East Coast
New South Wales
Sir/Madam,
This is to put under your notice that there is a Performance Planning Meeting, which is
going to take place on 5th August 2019 at 1500 hours. The meeting will be of 1-hour duration. The
organization is intending to become one of the leading members to support football community in
the end. The meeting will focus on the performance planning, membership growth, programs and
events along with volunteer development.
So, all of you are requested to attend the meeting, as the organization future mission will be
discussed in details and to go through the attached operational plan before attending the meeting.
Thanking you,
Regards,
Marketing and Communication Manager
Football South East Coast
Attachment: Football South East Coast Operational Plan
Membership growth

4LEAD AND MANAGE TEAM EFFECTIVENESS
Strategies Actions Timelines Who Resources
needed
Performance
indicators
Market
research is to
be done as per
the
demographics
to know who
are interested to
play soccer in
South East
Coast.
Member
survey is
done
By
November,
2019
Marketing Officer Staff time
and
Survey
It will
provide a
clear idea
about who
are interested
in playing
soccer and
target those
group to
increase the
participation
Developing an
effective
marketing
campaigns
which will
promote
participation in
soccer.
Blogs,
Twitter
Articles for
local media
such as
Radio
advertisement
and Speaking
engagements
at schools in
the local
region
Ongoing
throughout
year
Marketing
Manager/Marketin
g Officer
Staff time
and
$1,500 to
cover
travel
expenses
to schools
We achieve
positive
response in
participation
in soccer
Communication
is done on a
regular basis
with the
members.
Content is
written every
month
regularly
Email will
be
forwarded
every
month
Promotions
Assistant
Staff time Customer
survey
conveys that
our members
are satisfied
with the
services
provided
Develop a good
relationships
with the local
media.
Regularly
calling media
to include
articles about
soccer events
and news
Ongoing
throughout
year
Marketing Officer Staff time We achieve
positive
response in
participation
in soccer

5LEAD AND MANAGE TEAM EFFECTIVENESS
Volunteer development
Strategies Actions Timelines Who Resources
needed
Performance
indicators
Developing an
effective
volunteer
recognition
scheme.
Research
suitable schemes
and seek
approval for
implementation
of the same
By
January,
2020
Marketing
Officer
$2,000 for
gifts
Increase in
volunteers at
club level
Establish
volunteer
database
Developing a
questionnaire
which need to be
completed by all
volunteers, Mail
all volunteers to
seek consent for
addition to
database and
Add new
volunteers to
database with
consent.
By March,
2020
Promotions
assistant
Staff time
and
Purchase of
database
worth $200
Increase in
volunteers at
club level
Developing an
incentive
scheme to
encourage
volunteers to
take up
volunteer
roles.
Research for
suitable schemes
and seek
approval for
implementation
By May,
2020
Marketing
Officer
Staff time Increase in
volunteers at
club level
Key result area: Programs and Events
Strategies Actions Timelines Responsibility Resources
needed
Performance
indicators
Conduct a
number of
promotional
events
throughout
Identify
suitable dates
and Meet with
the team to
workshop
Ongoing
throughout
year
Marketing
Officer/
Promotions
Officer
Staff time
and $10,000
Our customer
survey tell us
that our
community is
pleased with

6LEAD AND MANAGE TEAM EFFECTIVENESS
the year. suitable
promotions
the events we
offer
Conduct
special events
only for girls
Identify
suitable dates
and Meet with
team to
workshop
suitable event
Ongoing
throughout
year
Marketing
Officer/
Promotions
Officer
Staff time We achieve
positive
response in
increasing
participation of
females in
soccer
Create
interesting
promotional
events for the
media to
report for the
next day
Build media
relationships
through
regular phone
calls and
Send in details
of the events
Ongoing
throughout
year
Marketing
Officer/
Promotions
Officer
Staff time Our events are
featured in the
press
Conducting a
gala event
each year
whose main
aim is to raise
fund along
with
awareness
Identify
suitable dates
and Meet with
the team to
workshop
suitable
promotions
By July,
2020
Marketing
Officer/
Promotions
Officer
Staff time
and $4,000
Our customer
survey tell us
that our
community is
pleased with
the events we
offer
 Email to the General Manager
To,
The General Manager
Football South East Coast
New South Wales
Sir/Madam,

7LEAD AND MANAGE TEAM EFFECTIVENESS
This is to notify you that the meeting, which took place on 5th August 2019 at 1500 hours,
clearly stated in details the concern about the performance planning, membership growth, programs
and events along with volunteer development. The meeting also stated the concern about the
organization to become one of the leading supporting members to the football federation of New
South Wales.
We are required to focus on the workplace concern. Such as how to raise funds for the
events that is going to take place, how to increase the participation of the players in the community
football so that the percentage increase by 4% in 2019, what are the strategies to be taken by us to
increase the participation of girls aged between 5 and 18 by 2% in 2019. These are the few concern,
which need to be address immediately.
Looking forward for your reply regarding the concern in the workplace, which has put in
front of you. Kindly, look into the matter.
Thanking you,
Regards,
Marketing and Communication Manager
Football South East Coast
Team Performance Plan
Name of Team: Football South East Coast
Plan timeframe: September, 2019 – August, 2020
Name of Manager: (Need to be filled by Student)
Date of performance planning discussion: 5th August, 2019
Date of mid cycle review discussion: 15th February, 2020
Date of end cycle review discussion: 31st July, 2020

8LEAD AND MANAGE TEAM EFFECTIVENESS
 Outputs, projects and deliverables
The outputs, projects and deliverables can only be achieved if proper ‘Business
Plan’ is adopted by the organization. According to Burns & Dewhurst (2016), the seven
main elements which is required to address properly to achieve the target is executive
summary which gives the overview of the plan followed by company description, market
analysis, organization and management, sales strategies, funding requirement and financial
projection. This are the elements which forms the structure of an organization and help the
organization to achieve a great height in the near future, so it is advisable to follow the
structure strictly so that an effective pattern can be formed.
After completing the business plan, it is expected that the participation of the players
will be increased by 4% in 2019 - 2020 and participation of girl aged from 5 to 18 will
increase by 2% in 2019 – 2020. The target can be achieved only if the communication
channel is effective in nature so that the information can be transmitted in shorter period of
time and in an impactful way. The target need to be set every now and then so that the
performance of the employees can also be measured.
 Conduct and behaviours
The strategic plan which is basically followed are: operating the plan by trusting and
integrating with the fellow colleagues, along with members as well as community; customer
focus is to be done by stimulating the interests and passion of the members as well as the
broader football community; developing mutual trust and friendship between the members
by analysing their strength and efficiency of doing a good team work; innovation can be
done with the help of changes and practices and transparency and openness to be maintain
while communicating with customers, board of directors as well as members. The behaviour
should be maintain towards the fellow workers as this behaviour comes with the workplace
ethics and need to be followed strictly by the members of the team.

9LEAD AND MANAGE TEAM EFFECTIVENESS
 Knowledge and skills
According to Slack, Maynard, Butt & Olusoga (2013), the famous football team
which plays in English Premier League follow some of the programs to develop the
knowledge and skills of the players. This ultimately motivates them to participate in the
competition and perform up to the mark as expected from them. By developing and
enhancing some of the internal factors it can be achieved. There are external factors as well
but if the internal factors are addressed properly and correctly in less possible time then the
organization is able to achieve success in less time possible.
The factors such as: physical factors, environmental factors along with the
psychological factors. The psychological factors can be further divided into effectiveness in
game management; pre-match preparation; mental toughness; opportunity to grow and
develop in the game; support networks as well as services; physical health development;
enhancing the performance level of the players and developing personal character. The
programs are useful and quite important for the enhancement of the skills and performance
of the players so as to reach the target in a less possible time.
This are the few programs/activities which need to be organized in the 12 months
duration to motivate the players male as well as females to enhance their skills and
knowledge about the game.
 Support needed to do my job well?
There are certain changes which need to be address properly and immediately by
providing full control of the program in the hands of the head coach. This will automatically
make the player more involved in the process and track record can be maintain by the
assistance coach about the development of the players. The modern equipment need to be
installed so that the physical attributes of the individual players can be recorded and
developed. The arrangements of weekly interactive session with the coach as well as with

10LEAD AND MANAGE TEAM EFFECTIVENESS
the management regarding the troubles they are facing will make the players more involved
in the process. These are the few changes which need to be done to improve the football
clubs performance. The changes need to be done right from the very next day and a constant
support should be provided so that organization is able to achieve the target in the long-run.
 How do I know if I am performing well?
The performance of the effective team performance plan can be measured with the
performance of the club in the matches and will be reflected in the attitude of the players
male or female. The team performance plan is essential to develop the players mind set
along with the physical attributes. It can also be measured whether the planning help to
deliver the desired results in the desired time or not which will prove the success of the
team performance plan. The success in the campaign also help to measure the performance
of the effective team performance planning. It is a slow process as the effectiveness cannot
be measured from the next day onwards.
 Email to the Team
To,
The Team
Football South East Coast
New South Wales
Sir/Madam,
This is to notify you that feedback on Team Performance Plan is required to submit by each
and every individuals so that we can improve it accordingly. The schedule for the meeting for the

11LEAD AND MANAGE TEAM EFFECTIVENESS
next 12 months is as follows: 15th December, 2019 at 1500 hours; 20th March, 2020 at 1500 hours;
15th June, 2020 at 1400 hours and 10th August, 2020 at 1400 hours.
We are required to focus on some of the workplace concern such as raising funds for the
events, which is going to take place and increase in the participation of the players in the
community football. So, that the percentage increase by 4% in 2019 and strategies to be taken by us
to increase the participation of girls aged between 5 and 18 years by 2% in 2019. The general
manager is excited about the proposal, as this will increase the participation rate of the players male
or female in the near future.
There are training and development activities which is going to take place to increase the
agility, strength, performance of the players both male and female. The physical strength
development session is going to take place on 10th September, 2019 at 0800 hours in the club gym
where there will be different types of cardio session, light weight lifting session and sprint test
which will help us to understand the physical attributes of each one of you. On 15th September,
2019 at 1000 hours as per the physical attribute report which will be recorded to increase the
performance by providing tips and diet accordingly. This will be done to make the team balance
health wise and strength wise as well.
It is requested to all of you, not to miss the upcoming events as this will help us to
understand some important attributes about you. Hope to see you soon.
Thanking you,
Regards,
Marketing and Communication Manager
Football South East Coast