Lead and Manage Team Effectiveness: Marketing Officer Meeting Report

This assignment centers on a scenario involving a Marketing and Communications Manager addressing performance issues within their team. The task involves analyzing a meeting with the Marketing Officer, Jackie, regarding complaints about her work habits, specifically excessive personal phone calls during work hours. The provided solution includes an initial email to Jackie requesting a meeting, a detailed account of the meeting's discussion, and a follow-up email summarizing the agreed-upon resolutions and potential consequences of non-compliance. The core of the problem revolves around the impact of Jackie's behavior on team effectiveness and overall organizational goals. The assignment highlights the importance of effective communication, performance management, and ethical workplace conduct. The solution demonstrates how to address employee issues, set expectations, and outline consequences to maintain productivity and achieve organizational objectives.

Running head: LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and Manage Team Effectiveness
Name of the Student:
Name of the University:
Author Note:

1LEAD AND MANAGE TEAM EFFECTIVENESS
Table of Contents
Email to the Marketing Officer- Jackie......................................................................................2
The meeting conduction with the Marketing Officer-Jackie.....................................................3
Email to the Marketing Officer-Jackie.......................................................................................5

2LEAD AND MANAGE TEAM EFFECTIVENESS
Email to the Marketing Officer- Jackie
To (Jackie’s Email Address)
Date: (Author Note)
Subject: Discussion regarding your work process
Dear Jackie,
Hoping that this email finds you in good health. The concerned email is brought to your
notice in the consideration that your work requirement is needed to be discussed. In this
connection, you are asked to attend a one-to-one meeting that would be held with me dated
(author note) at 11 am sharp. The details will be discussed on the day of the meeting. You are
kindly requested to be present on the mentioned date without any failure.
Thanks and Regards,
The Marketing and Communications Manager.

3LEAD AND MANAGE TEAM EFFECTIVENESS
The meeting conduction with the Marketing Officer-Jackie
The purpose of the meeting is to discuss regarding your work process, and the ethical
follow up of the same. You have been profoundly recognised as one of the most hard-
working employees of the association. However, there are few complaints that have been
made against you at the recent time. The staff members have been lodging complaining about
you being busy on your personal calls often in the office premises instead of taking the
official calls. Other staff members are claiming that they have to answer your official calls
and take note of the same. The problem that is caused because of this is that the work of the
other staff is affected as well as the effectiveness of your work is also affected. This is
because the designation you work is your forte and you can handle the same at best. I would
kindly like to ensure this information with you, and if the same is true, I would wish to know
the prior reasons behind the same behaviour of yours taking place during the official working
hours.
However, I would kindly bring it your notice that this unexpected behaviour of yours
have been affecting the complete work transaction of the organisation in the current times.
Therefore, the desired goals and objectives of the organisation will not be achieved. As you
have always been a hard-working employee, you would by now have a precise idea of how
working at the best enthusiasm helps both the individual and organisation objectives. The
reason behind working at your best is that it will help you manage your own performance
level in the association as well as not hamper the work time of other employees who are
allocated with their own tasks and activities. As can be undermined by the past records that
you have one of the best employees of the firm and have never failed to achieve the rewards
and recognition offered by the firm. In this connection, you would better understand the

4LEAD AND MANAGE TEAM EFFECTIVENESS
unsatisfactory performance given by you lately will lead to a decrease in your performance
appraisal as well and affect your paradigm in the firm.
Concerning this, I would like to discuss the efficacious solution which can help both of you
and the organisation to deal with this situation. As you can see, that your duty during the
official hours is to manage the complete marketing and sales sector of the firm and answer
the queries of the clients. Therefore, the association would like to suggest you that you may
take your personal calls during your break as well as lame hours. You being a productive
employee should ensure that you work with your best effectiveness during your working
hours and any negligence in the same would turn out to be unethical and unacceptable for the
firm. We may surely help you if you are in need of any training and development process that
would help you work with motivation.

5LEAD AND MANAGE TEAM EFFECTIVENESS
Email to the Marketing Officer-Jackie
To (Jackie’s Email Address)
Date: (Author Note)
Subject: Discussion regarding the meeting
Dear Jackie,
As per the discussion that we had in the meeting and the complaint lodged against your work
behaviour being ensured by you, I wish to state that this should be brought to check at a
priority basis. We wish to get back our old hard-working Marketing Officer into force. As
agreed in the meeting that you will take your personal calls only during the break and lean
hours and not when you have your work pending in your hands, and you are to receive the
official calls coming your way. The organisation is looking forward to this resolution and
hoping that your work behaviour will change and get back to the track. However, we would
be sad to inform you and you yourself understanding the fact that no prior changes in your
work behaviour may lead to permanent termination of your job from our organisation. Please
feel free if you have concerns and help needed.
Thanks and Regards
The Marketing and Communications Manager.