BSBLDR403 Team Project Plan: Leading Team Effectiveness Project

This document presents a team project plan developed for the BSBLDR403 – Leading Team Effectiveness course. The plan outlines the goals, objectives, tasks, and timelines for a project, including specific deliverables and communication strategies. It incorporates elements of workplace innovation and productivity, measured through new ideas and improvements reflected on a balanced scorecard. The plan includes a detailed task list, Gantt chart, milestone chart, skills matrix, and training planners for team members. The project focuses on evaluating consumer satisfaction at Fernwood Pharmacy, involving surveys, data analysis, and recommendations. Templates for meeting agendas, minutes, and work schedules are also provided to support effective team collaboration and project execution.

Course:
Intake (month and year):
Student Name:
Email Address:
Mobile Number:
Unit code and title:BSBLDR403 Assessment Task 1 Team project plan
Date submitted:
Submission mode: (please tick)  Online  In-class
Assessment conditions Assessment modality
Satisfactory rate – If this is not achieved the student
has the opportunity to resubmit the assessment after
receiving feedback and re-training as confirmed by
their trainer/assessor
Assessment location: (please tick)
 In-class online
Team project plan – assessment 1
Team project Review – assessment
2
Team project report – assessment 3
Ref: as listed in the Course Unit
Outline and Assessment Due Dates
List for the course
Assessor Instructions
The assessment is made when all of the short answer fields in the template are completed.
These are to be completed according to the assessment guide and decision making rules. Final
decision is to be made and recorded on Assessment result below and on the results template
via the Course Coordinator.
Required documents and equipment
● Assessment Guide
● Assessment Task 1
● assessment task appendices

● access to computer lab.
Instructions for assessor
This assessment task requires students to form a team, choose a project (from one of four
simulated business scenarios, attached here as appendices) and facilitate their team to
demonstrate leadership in planning to achieve expected outcomes with regards to the chosen
project.
Their team project plan must include clearly defined tasks and deadlines, team roles and
responsibilities, clear objectives and outcomes that are achievable during set timeframes.
Planned deliverables should include measures of workplace innovation and productivity such
as examples of new ideas and improvements on a balanced scorecard.
Review the assessment task in detail, including the appendices, which contain the various
documents students require to create the team work plan. Discuss with the students and
teams their planning options and set the teams.
Planning the assessment
● Recommended date for assessment: After Session 4.
● It is suggested that you hand out the assessment task early in the training program
(recommend: Session 1) as there are a number of tasks and activities to be completed as
part of this project.
● Time required for assessment: 8 hours (time required may vary as required by
individual work teams). This assessment will be run over a number of weeks to allow
for workplace interactions to occur.
● The student must:
○ participate in a work team and a team meeting
○ submit:
– a project plan, with goals and objectives, deliverables and communications
– a portfolio of supporting information, including at least one project
management tool, such as a schedule, action plan, Gantt or milestone chart,
a record of addressing innovation and productivity measures, a gap analysis
and/or skills matrix, and training planners for each team member
– a team work schedule

– completed meeting agenda and meeting minutes templates of their team
planning meeting.
Ref: Assessment Guide for the Assessment & Mayfield Education Assessment Guide:
Planning & Conducting Assessment Policy
Student Instructions
Read each question carefully. In order to be deemed Satisfactory in this compulsory
assessment task you must answer ALL the numbered questions below. Write/type answers in
the fields provided. Short answers should consist of no more than three sentences. This can be
typed and dot points can be used. This must be undertaken by yourself and you are able to
use your study notes to assist you with completing the answers. If you do not receive a
‘Satisfactory’ result (NYS) you will be provided with an alternative supplementary
assessment.
Ref: Student Information Handbook (5) & Student Assessment Policy and Procedure
Student Declaration
I, ……………………………………………… (Student toprint name) state that the work I
submit is my own and I have not copied this in any form except where due reference has been
made to this. If you are completing this form electronically, please type your name as an
acceptable form of your signature.
Student Comments:
Ref: Student Information Handbook (5.6)

Student Signature:
If you are completing this form electronically, please type your name
as an acceptable form of your signature.
Date:

Date: Time:
Attended by: All the employees of Southbank market
To: Mr X, Southbank market research managing director
Cc:
Item/Issue Outcome/action When Who
Goals and objective of the
survey
To find out the degree to
which consumer of the
Fernwood pharmacy are
satisfied with the service as
well as the product provided
by the company.
7th July A
Type of questionaries
(open-ended or close
ended)
Close ended questionaries
will be asked to the samples
22nd July B
Number of questionaries
to be asked to the samples
10 questionaries will be
asked to each of the samples
22nd July C
Consumer satisfaction
metrics to be used
Consumer satisfaction
(CSAT) metric will be used
to understand the
satisfaction level of the
3rd August D

consumers
The consumer group to be
selected as sample
Consumers who comes to
the pharmacy at least ones in
2 weeks are selected as the
sample for the survey
16th
Septembe
r
E
The amount of money to
be paid to each sample
Each sample will be paid 50
dollars.
25th
October
F
Mode of the survey offline survey will be
conducted
15th
November
G
Appendix 3: Task list template
Task Start date Length
(days/weeks/
months)
Type
(Sequential/
Parallel)
Dependent on Resources
required
A Measuring the
workplace
innovation and
productivity of
Fernwood
Pharmacy
7th July 2 weeks sequential Cooperation of
the Fernwood
pharmacy
B Developing the
questionaries
22nd July 3 week Parallel The result of the
1st step
C Determining the
sample group for
the survey
22nd July 1 week parallel The degree to
which the
samples visits
the organization
D Conducting the 3rd August 5 weeks Sequential The agreement

survey between the
company and the
sample
E Generating the
result of the survey
16th
September
1 week sequential The CSAT score
F Evaluating the
survey
25th
September
5 weeks Sequential The CSAT Score
G Proving
recommendation to
the mentioned
company
15th
November
3 week sequential The result
obtained from
the survey
Appendix 4: Gantt chart template
week
Activity 1 2 3 4 5 6 7 8 9 10
Measuring the workplace
innovation and productivity of
Fernwood Pharmacy
Developing the questionaries
Determining the sample group for
the survey
Conducting the survey
Generating the result of the survey
Evaluating the survey

Proving recommendation to the
mentioned company
Appendix 5: Milestone chart template
Milestone
Team member
responsible
Due date
Evaluating the strength and
weakness of Fernwood
company
Mr A, team
member of market
research
consultants
21st July
Developing an effective
questionare
Mr B, team
member of market
research
consultants
2nd August
Determining an efficient
survey group
Mr C, team
member of market
research
consultants
2nd August
Conducting the survey Market research
team

Generating the result of the
survey
Mr D, team
member of market
research
consultants
24th September
Evaluating the survey Mr E, team
member of market
research
consultants
14th november
Proving recommendation to the
mentioned company
Mr F, team
member of market
research
consultants
10th december
Appendix 6: Skills matrix template
Name
Skill
Mr. A
Mr. B
Mr. C
Mr. D

Mr. E
Mr. F
Legend
Team member has no training.
Team member can’t perform task independently.
Team member can perform task independently with
supervision.
Team member can
perform task independently.
Team member can train
others to perform task.

Appendix 7: Training planner template
Team member: Mr A
Team leader: Mr X
Skills to be
developed
Training
activity/method
Actual
skill
level
Desire
d skill
level
Scheduled
date/time
Concentration
level while
listening to the
executives of the
company
Video demonstrating
how to improve
concentration level
1st July
More efficiency
while conducting
research
On job training to
enhancing efficiency
3rd July
Team member: Mr B
Team leader: Mr. X
Skills to be
developed
Training
activity/method
Actual
skill
level
Desire
d skill
level
Scheduled
date/time
Analytic skills Training to develop
analytic skills
5th September
Team member: Mr. C
Team leader: Mr. X
Skills to be
developed
Training
activity/method
Actual
skill
level
Desire
d skill
level
Scheduled
date/time
Analytic skills Training to develop
analytic skills
5th September
Team member: Mr. D

Team leader: Mr. X
Skills to be
developed
Training
activity/method
Actual
skill
level
Desire
d skill
level
Scheduled
date/time
Concentration
level while
listening to the
executives of the
company
Video demonstrating
how to improve
concentration level
1st July
More efficiency
while conducting
research
On job training to
enhancing efficiency
3rd July
Communication
skills
Ice breaking activity 5th july
Team member: Mr. E
Team leader: Mr. X
Skills to be
developed
Training
activity/method
Actual
skill
level
Desire
d skill
level
Scheduled
date/time
Concentration
level while
listening to the
executives of the
company
Video demonstrating
how to improve
concentration level
1st July
Communication
skills
Ice breaking activity 5th july
Team member: Mr. F
Team leader: Mr. X
Skills to be
developed
Training
activity/method
Actual
skill
Desire
d skill
Scheduled

level level date/time
None None
Legend:
independently.
independently with supervision.
independently.
task.

Appendix 8: Work schedule templates
Team work schedule
S
t
e
p
Task/action T
e
a
m
m
e
m
b
e
r
/
s
Start date
Due date
1 Measuring the
workplace innovation
and productivity of
Fernwood Pharmacy
A 7th July 21st July
2 Developing the
questionaries
B 22nd July 2nd August

3 Determining an efficient
survey group and
conducting the servey
C 22nd July 2nd August
5 Generating the result of
the survey
D 3rd August 24th September
6 Evaluating the survey E 16th September 14th November
7 Proving recommendation
to the mentioned
company
F 25th November 10th December
Questions to be asked:
1. Is the price of medicine and service provided by
Fernwood pharmacy satisfactory?
2. Have you ever avail the customer care service of
the Fernwood pharmacy?
3. On a scale of 10, how much will be rank consumer
care service of the mentioned company?
4. Is the quality of the medicine given by the
company satisfactory?
5. Do you feel that the company has the potential to
compete with major international pharmacies?

6. Do you think that the health care professionals are
culturally compatible?
7. Do you feel comfortable while communicating
with the medicine sellers?
8. Do you think that the pharmacy requires training
for enhancing its business?
9. Do you think the company has the potential to gain
international attention?
10. On a scale of 5, rate Fernwood pharmacy.