Lead and Manage Team Effectiveness: Assessment Report

Desklib provides past papers and solved assignments for students. This report details strategies for effective team leadership and performance improvement.

Running Head: LEAD AND MANAGE TEAM EFFECTIVENESS
LEAD AND MANAGE TEAM
EFFECTIVENESS

1
LEAD AND MANAGE TEAM EFFECTIVENESS
Table of Contents
ASSESSMENT 1..............................................................................................................2
1. Outline and explain a process you could use to ensure that issues, concerns and
problems that members of your team have raised or identified are recognised and
addressed.....................................................................................................................2
2. How would you ensure your own contribution to your work team serves as a role
model for others and enhances the organisation’s image for all stakeholders?...........3
3. Define and explain strategies for gaining consensus in a team environment...........4
4. Outline the steps you would take for corrective action to resolve a problem. List the
key components you think the corrective action plan should include...........................5
5. Think of the various group dynamics that can exist in a team environment. Explain
how you think group dynamics can either support or hinder the effective performance
of a team.......................................................................................................................6
ASSESSMENT 2..............................................................................................................7
1. Prepare a performance improvement plan to establish the expected outcomes,
outputs, key performance indicators (KPIs) and goals for the work team. Include input
from stakeholders in this process.................................................................................7
2. Outline what strategies you will use to support team members in meeting expected
performance outcomes. These strategies should address any formal and informal
learning requirements.................................................................................................11
3. Outline the strategies you will use to:.....................................................................12

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LEAD AND MANAGE TEAM EFFECTIVENESS
(a) Ensure team members have an input into planning, decision-making and
operational aspects of their work................................................................................12
(b) Encourage team members to participate in and take responsibility for team
activities, which includes communication processes..................................................12
(c) Provide feedback and encourage, value and reward members of your team.......13
(d) Encourage and assist a shared understanding of the purpose, roles and
responsibilities of the team.........................................................................................13
4. Prepare a draft policy and procedures that would outline how the organization
supports and implements processes to achieve:........................................................13
5. Outline how you will facilitate communication processes in your team that allows
your team to:...............................................................................................................15
(a) Communicate with others......................................................................................15
(b) Allows for a two-way flow of information on team performance issues between
your team and senior management............................................................................16
6. Establish a process which would allow you to address and resolve performance
issues in your team.....................................................................................................16
Reference List:............................................................................................................... 17
Bibliography................................................................................................................... 18

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LEAD AND MANAGE TEAM EFFECTIVENESS
ASSESSMENT 1
1. Outline and explain a process you could use to ensure that issues,
concerns and problems that members of your team have raised or
identified are recognised and addressed.
It is important to conduct group feedback and assessment campaign in which the
employees will be allowed to provide their grievances and the problems, concerns and
the issues previously identified and raised before will also be taken into consideration as
well. This initiative will be taken to understand the ideas and perceptions of the team
members and the problems they face. This campaign will allow the employees to
provide their feedback, and both group and individual discussions will be conducted so
that it becomes easy to understand the problems they are facing and for how long they
are facing that. It will also help to understand whether the issues and the problems are
grave and if they needed an immediate solution or not.
This will also help to gather employee reviews and questionnaires can be set to
gather information about the problems faced by the employees inside the company.
Assessments will help to diagnose the problems within the office and the common
problem inside the organisation can be understood, which can be solved immediately.
Peer review will also help to identify numerous problems and it will help the employees
to mention the problems they frequently encounter. Finally, it will also help in the risk
assessment and after the identification of the risk-enhancing factors, the company can
decide strategies to effectively prevent and control the harm.

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LEAD AND MANAGE TEAM EFFECTIVENESS
2. How would you ensure your own contribution to your work team serves
as a role model for others and enhances the organisation’s image for all
stakeholders?
To ensure full contribution to the team it is important to understand the end goal
and the way in which it can be achieved hassle free. It is important to identify aims and
objectives properly so that the overall requirement of the company could be understood
and the clarification of the tools can help to contribute in a better way. There must be
complete collaboration from my side so that the project work can be completed without
a problem and it becomes flexible and free flowing. It is required to recognise the
interdependencies of the project and proper cooperation and collaboration has to be
maintained so that all the tasks can be achieved within stipulated time and budget.
When problems will be faced, it is important to ask questions and when the
projects are complex it is important to communicate so that proper updates can be
received and the schedules can be collaborated with the interdependencies. Proper
prediction skills must be used to understand upcoming patterns and analysis of the
previous projects must be conducted so that previous patterns can be learnt to help in
the contemporary project. Finally, it is important to break down the task into smaller
steps so that it becomes easy to set goals and achieve the definable tasks. To become
the role model it is important to have the capability of complete confidence and
leadership and the person must not be afraid to be unique so that other people show
respect. It is also important to be knowledgeable and well rounded having their ability to
admit mistakes and humidity inside the work premise.

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LEAD AND MANAGE TEAM EFFECTIVENESS
3. Define and explain strategies for gaining consensus in a team
environment.
It is important for every team members to participate in the activities of the team
and it is a task of the team leader to ensure and encourage participation. It is likely that
there can be different types of ideas in a team and this can become a problem during
the time of decision-making. Therefore, the team leader will have to introduce the
stepladder technique and allow everybody to participate in the action of decision-
making. A proper voting system will also help. The team leader will have to consider
the possible probabilities and will have to conduct a multi-voting section in which every
team member will provide their answers and the one, which has the majority of votes,
will win. After completing the vote, it is important to pinpoint the priorities so that
everybody can understand all the levels of every task and the way in which the common
problems can be solved. It is also important to develop the team in a way so that they
can work together to achieve the same goal. Finally, it is important to allow the team to
develop a solution because everybody in a team has different personalities and
viewpoints, which can help, and different ways of completing the project.

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LEAD AND MANAGE TEAM EFFECTIVENESS
4. Outline the steps you would take for corrective action to resolve a
problem. List the key components you think the corrective action plan
should include.
The problem-solving model can be used for the corrective action, which consists of the
following conditions:
 Purpose of the conversation
 Clarification of the problem
 Further clarification of the problem
 Recommendations
 Possible solutions
 Steps to solving the solutions
For solving the problems, it is important to open the conversation and clarify the
purpose of the problem and this will help to understand the effect of the problem inside
the workspace. The clarification of the problem help would avoid absolutes,
generalisation, and the observable behaviour or specific outcomes can only be
understood. It will also help to create solutions that are acceptable to the team leader
and the team members and specific steps can be created so that it can be done within
our proper period. A conclusion will have to be provided in which everybody will
summarise the solution and his or her expressions will have to be analysed for the
betterment of the workspace.

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LEAD AND MANAGE TEAM EFFECTIVENESS
5. Think of the various group dynamics that can exist in a team
environment. Explain how you think group dynamics can either support or
hinder the effective performance of a team.
Group dynamics can help a certain group to be more productive than a single individual
and will also allow the scope of extensive exploration of the strengths and weaknesses
which can be considered for the capitalisation of the strengths and eradication of the
weaknesses. Teamwork and group dynamics increase the scope of brainstorming and
the collaborative activities among the team members, which helps to drive productivity
and solve complex problems. Group dynamics can also help utilise the talents in the
team and allocate each one of the team members with different kind of tasks so that the
tasks can be completed with competencies and specialisation. However, negative
dynamics can create dysfunctional groups and therefore hinders the full work or the task
allocated to each one of the team members. This also increases the chances of
conflicts and every team members have to be provided with the opportunity to share
their feelings so that the decisions can be made which actually hampers the overall
process and delays the decision-making. There are also problems of scheduling and
increased project and if not handle properly this can lead to the failure of the task and
can create problems among the team members.

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LEAD AND MANAGE TEAM EFFECTIVENESS
ASSESSMENT 2
1. Prepare a performance improvement plan to establish the expected
outcomes, outputs, key performance indicators (KPIs) and goals for the
work team. Include input from stakeholders in this process.
Target
area
Perform
ance
concern
Expected
standard
of
performan
ce
Agreed
improvem
ent
actions
Suppo
rt
Revie
w
date
Person
responsi
ble
Date to
achieve
expect
ed
standar
d
Team
work
In last 2
years,
with
rapid
organizat
ional
growth,
essence
of
teamwor
k has
1. Effective
and
collaborativ
e teams,
having
shared
vision and
adherence
on the
overall
team
A thorough
on – the –
job
teamwork
training
Including
team based
rewards
and
incentives
Implementi
Monito
ry and
admini
strativ
e
suppor
t
20th
April
2019
Team
leader,
team
members,
HR
profession
al
20th
June
2019

9
LEAD AND MANAGE TEAM EFFECTIVENESS
been
deteriora
ted
complete
ly
goals,
specific for
each team
specializati
on in JCAH
Insurance
Company
2.
Individuals
showing
high
commitme
nt towards
individual
responsibili
ty and
contributio
n in the
team
3.
Presence
of highly
positive
ng buddy
system

10
LEAD AND MANAGE TEAM EFFECTIVENESS
team
dynamics
Organiz
ational
behavio
r
The
organizat
ional
values
and
behavior
has been
dramatic
ally
shifted
from
team-
focus to
individua
l
performa
nce –
focus, for
achievin
g sales
target
1.
Employees
displaying
team
based
approache
s to work
2.
Employees
supporting
each
others to
meet the
shared
team goal
3. Highly
engaged
and
motivated
workforce
4.
1. Including
a regular
formative
assessmen
t session in
every team
2.
Introducing
fun session
every
week,
exploring
team based
and
interactive
activities
3. Training
team
leaders for
motivating
and
Monito
ry and
admini
strativ
e
suppor
t
20th
April
2019
Team
leader,
HR
manager,
team
members,
managing
director
20th
October
2019

11
LEAD AND MANAGE TEAM EFFECTIVENESS
Employees
actively
seeking
opinion
and
feedbacks
from others
in team
engaging
employees,
through
adopting
participativ
e style
Commu
nication
As a
result of
deteriora
ted
teamwor
k, lack of
communi
cation
has been
noted,
along
with
reduced
sales
1.
“Employee
s convey
information
, as
appropriate
, to all
individuals
in team,
including
her
supervisor
and co-
workers”
2.
1.
Introducing
intranet
system, like
dashboard
for
improving
transparen
cy of
communica
tion
2. On – the
– job
communica
tion training
Monito
ry and
admini
strativ
e
suppor
t
20th
April
2019
Team
leader,
HR
manager,
team
members,
managing
director
20th July
2019