BSBWOR502: Analysis of Team Performance and Improvement Strategies

This report, based on the BSBWOR502 unit, analyzes team performance within JKL Industries, focusing on key performance indicators (KPIs), formal and informal learning opportunities, and performance plans. The report emphasizes the importance of aligning team goals with organizational objectives and highlights the need for regular monitoring and evaluation of KPIs to identify and address performance issues. It includes discussions on the roles of different departments, such as HR, finance, and operations, in achieving optimal performance outcomes. Furthermore, the report suggests strategies for improving team effectiveness through training, communication, and feedback mechanisms. The report also references the importance of performance appraisals and the development of individual responsibility to enhance the organization's overall performance and image. The report concludes that regular monitoring and evaluation of KPIs are crucial for identifying and resolving performance-related problems and contributing to a positive work environment.

BSBWOR502 Lead and manage
team effectiveness
Assessment Task 1: Activity 3

Overview of the Presentation
• Introduction
• Performance Outcomes
• Formal and Informal Learning Opportunities
• Performance Plans
• Conclusion

Introduction
• JKL Industries performance outcomes for the team
needs to be met.
• In order to meet such outcomes, a formal and
informal leaning opportunities need to be presented,
with key performance indicators (KPI), output and
goals for teams (Guzik, Netz and Bezic, Microsoft
Corp, 2010).
• In order to support team at JKL Industries, the
policies and procedures developed needs to be
supported and promoted.

Performance Outcome
• The various departments of JKL Industries need to
depict varied performance outcomes.
• HR team- recruitment, selection, meeting training
needs, performance appraisal, etc.
• Finance team- Increase Revenues/Profits, Reduce
Operating Costs, Lower Debts, etc
• Operation team- Meet customer needs and
demands, conduct performance efficiently with
designated time frame, etc
• Administrative team- develop policies, procedures,
rules, etc

Formal and Informal Learning Opportunities
• Formal learning -Includes training, induction
sessions and courses provided by the Company
(Parmenter, 2015). All teams need to be
presented opportunities for formal learning.
• Informal learning-Continuous feedback,
learning from team members, etc
opportunities are needed for the teams to
improve and become an effective one.

Performance Plans
The Performance Plans is developed with Key Performance
Indicator (KPI), with goals for team members and individuals
by taking stakeholder input.
• Team Activity – 5 days (KPI)
• Conform to team goals and report – Bi-weekly (KPI)
• Undertake team meeting – Monthly (KPI)
• Feedback Sessions – 1 day (KPI)
• Training - Annually (KPI)
• Communication – Regular through telephonic, email or
face to face
• Customer Feedback – Regularly (KPI)
• Performance Appraisal – Annually (KPI)

Conclusion
• The Performance Plans need to be regularly
monitored and KPI scores evaluated.
• The Performance Plans will encourage individual
participation from team members to undertake
responsibility for team activities.
• This would allow identifying and resolving work
performance related problems and ensure
contributing to work team to serve as role model for
others and in enhancing the organisation's image.

References
• Guzik, G., Netz, A. and Bezic, M., Microsoft Corp, 2010. Key
performance indicator system and method. U.S. Patent
7,822,662. Accessed from
https://patents.google.com/patent/US7822662B2/en
• Parmenter, D., 2015. Key performance indicators: developing,
implementing, and using winning KPIs. John Wiley & Sons.
Accessed from https://books.google.co.in/books?
hl=en&lr=&id=bKkxBwAAQBAJ&oi=fnd&pg=PA101&dq=perfor
mance+indicator,
+KPI&ots=cYX1mZh09o&sig=KtkfaCnSpPab5Xju0kX2crXN3QE#
v=onepage&q=performance%20indicator%2C%20KPI&f=false

THANK YOU

Any Questions?