LDRS 502 - Team Building, Conflict Resolution: Westin Hotel Project

This report details a project focused on developing an effective team for the Westin Hotel, aiming to foster a positive and productive working environment. The project's vision is to empower employees, promoting high productivity and customer satisfaction through innovative training processes. Key objectives include enhancing individual and collective worker performance, reducing employee turnover, and aligning employee values. The report outlines a team charter, defining team members, deliverables, and activities, with the ultimate goal of upgrading the hotel to a 5-star facility. It addresses cost constraints, deadlines, and specific objectives such as increasing room capacity and improving guest facilities. The project also establishes a conflict resolution system, identifying potential conflicts and developing strategies for management through training, supportive infrastructure, and timely intervention. Drawing on successful examples from other organizations, the project aims to implement effective measures for team development and conflict resolution within the Westin Hotel.

Executive Summary
This report had depicted the project for developing an effective team for Westin Hotel. The
report had showed that the project has been aimed at inspiring, motivating and engaging
employees to develop positive working environment. The vision of the organization is
development of a positive working environment by empowering the employees. Westin Hotel
had been promoting high productivity and consumer satisfaction as the major values
including innovative processes for training the employees. The major purpose of team
building would be enhancing the performance of the workers individually and collectively.
Westin Hoteling being a 4 star hotel have been wanting to make progress by changing it to a
5 star hotel. In order to achieve this process, developing an effective team is essential and
effective workforce is an important way of improving organizational sustainability,
profitability and growth. The turnover rate in different organizations in the hospital industry
had been high and engaging the employees to develop a more connected work place. Team
engagement had also been essential in developing similar values among the employees within
the organization. Therefore, the organization had been developing project for improving the
team building capabilities of the organization. A charter had been prepared where the
different team members, deliverables and activities have been developed for carrying out the
project. The main aim of the project had been carrying out the task successfully by
developing a collaborative environment where the hotel would be upgraded to 5 star
facilities. The factors that had been taken into account are cost constraints, deadlines and
objectives of the project. The number of room have to be increased to 150 and provide
additional facilities to improve guest performance. The team would have to be proactive
where they would share innovative ideas of improving the experiences of the consumers in
the hotel. The different stakeholders of the projects are Student Allen Pan and Joey Yang –
researcher, Student Yiqi Jiang – coordinator, Student Baicen Li – team leader and Student

Sihao Zeng – quality inspector. These stakeholders are responsible for developing an
effective team and collaborative effort for the success of the project. The project timeline had
been established which had been divided into three parts where the mission and vision
consists of one part, team charter consist of second part and the conflict resolution system is
the third part. The project manager had developed a guideline which would define the
behaviour and the expectation of the employees within the organization. The project had also
focused on developing a system for managing conflicts within the project team. The project
had identified the different conflicts that may arise and developed measures to deal with it.
This consists of training, supportive infrastructure and intervention at the right time form a
third party that is neutral in nature. The training programs have been developed based on the
organizational requirements so that the project can be executed effectively. The organization
had followed examples of different organizations and had been planning to implement
measures that were successful in conflict resolution and effective team development.