Lead and Manage Team Effectiveness: A Comprehensive Guide

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Lead and manage team Effectiveness
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Contents
Assessment................................................................................................................................................. 3
Task 1.......................................................................................................................................................... 3
Written Questions.................................................................................................................................... 3
Question 1........................................................................................................................................... 3
Question 2........................................................................................................................................... 4
Question 3........................................................................................................................................... 5
Question 4........................................................................................................................................... 6
Question 5........................................................................................................................................... 7
Question 6........................................................................................................................................... 8
Question 7........................................................................................................................................... 9
Question 8......................................................................................................................................... 10
Question 9......................................................................................................................................... 12
Question 10....................................................................................................................................... 14
Question 11....................................................................................................................................... 15
Question 12....................................................................................................................................... 16
Assessment............................................................................................................................................... 17
Task 2.................................................................................................................................................... 17
Part A - Organise a team meeting......................................................................................................... 17
Part B : Team performance planning..................................................................................................... 19
Part C - Documenting the performance plan..........................................................................................21
Part D - Performance management....................................................................................................... 22
Part E - Policies and procedures........................................................................................................... 23
Part F – Team rewards and recognition.................................................................................................24
References................................................................................................................................................ 26
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Assessment
Task 1
Written Questions
Question 1
Describe four strategies you would implement when managing a team to ensure that all
members are clear on their responsibilities and requirements
When managing a team, the manager has to follow some strategies to create a better working
environment for team members. The following are the strategies:-
Proper Training – Manager must have to conduct proper training session timely according to
the need of the employees. Proper training is essential for employees.
Monthly Performance Evaluation – A monthly/weekly performance evaluation test should be
conducted to judge their performances.
Put everyone in the right role – It is basically one of the most important job roles of manager
to assign work to the employees according to their experience, interest and capability
(Gleeson, 2017).
Transparency – The more Managers would be transparent about policies and employee roles
in the company, the more it will develop the trust in employees.
Equality – Manager is responsible for a better working environment so equality must have to
follow in the company.
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Question 2
Describe three different types of support you can provide members of your team to
ensure they remain engaged and committed to quality outcomes. For each one, explain
the advantages and disadvantages (if any).
Resources – If a company expects quality outcomes from the employees, providing them
resources is the most essential thing as a manager. Employees require few certain resources
for completing their task so the company is responsible for providing the resources.
Roles – If Manager allots work according to the employees’ qualification and experience,
there are chances to meet the company’s desired goal in less time.
Rewards – Rewards plays an important part in the growth of any employee. When employees
get an appreciation for their work, it boosts their spirit of working with the organization.
Rewards could be small or big according to the given task.
Advantages and disadvantages
Providing require resources and reward schemes could increase operation cost which affects
profitability but overall these things will going to support the company to achieve its goal
faster.
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Question 3
Describe three communication methods you might use to communicate with your team
members and stakeholders. For each one explain at least one advantage and one
disadvantage.
In person – It is the most popular communication method which used to communicate with the
team. This method is the most reliable and quick method. It is always easy to talk with the
team in person. They could be more open while communicating them personally.
E-mail – E-mail is the second most popular method of communication. It helps to keep a track
record of the exchanged communications. This is the best way to pass information from
higher level to lower level of the workforce (Xiao, et. al., 2014).
Over the calls – Communicate through phones are the easiest way for any information to the
employees. It is reliable to communicate over the call.
Methods of communication Advantages Disadvantages
In-person Reliable No record maintain
E-mail Track the record The very formal way to
communicate
Over the phone Very quick respond Network issues and time
taking process to call each
employee
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Question 4
As a manager in an organisation explain how you would ensure you are viewed as a
positive role model.
The manager should treat every employee equally because giving those roles according to
their capabilities is in the manager’s hands. The Manager has to conduct a performance
evaluation test timely to judge employee performances. According to their performances
manager must have to run some reward or benefit schemes. A little extra always boosts
employee’s dedication towards the work and help them to achieve their target as well as the
company’s desired targets. A manager should be the key person between employees and
management so it is most important to develop a good IPR (Inter-Personal Relation) between
manager and employees. It helps to develop a better, equal and comfortable environment
with ease. Rewards, appreciation, treating them all equally and strong bonding with
employees can create an image of a positive role model of a manager.
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Question 5
As a workplace leader, describe how you would ensure that your team were actively
involved in decision-making processes.
Teammates involvement very important in any decision making process because if the team is
actively involved, they can easily give their feedbacks and opinions in decisions. Those decisions
affect them directly because most of the time decision is about employees and their roles. A
suggestion box is a very good idea for collecting their opinions where they can openly or secretly
drop their piece of advice without opening their identity. Every once in a while Manager has to check
those suggestion boxes to get to know the employees suggestion for any suggestion.
Employees’ surveys are one of the effective and quick ways to involve the employee in the decision-
making process. Surveys have their different topics or subjects every time. Surveys are quick and
accurate. These things actively involved employees to participate in the decision-making process
(Zuber, et. al., 2015).
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Question 6
Explain why it is important to keep lines of communication open with your own manager
at all times when working with a team.
The manager is the medium between employees and management. He plays an important role in
a mediator who passes information from higher to lower and lower to a higher level of the
workforce in the company. So it must be very important that manager keep his all line of
communication always opens especially while working in a team. If employees would not open up
with the manager, communications will be not easy and if communication becomes complicated
then their participation in any decisions which going to ultimately a negative impact on the
company’s objectives in a long run. Without maintaining an open relationship with their employees
running a successful team will be not easy for a manager. It will help to create a positive
leadership image of the manager in front of all the employees.
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Question 7
Describe the five stages of group development.
Bruce Tuckman introduces the theory of five stages of group development. The five stages are
as follows:-
Forming – It is the first stage of group development where they create a group, make rules and
find similarities.
Storming – This second stage explains to deal with the issues related to power and control and
collect the different opinions of teammates on different issues.
Norming – In the third stage, they explain the conflicts of managing groups, making rules for
those different opinion groups.
Performing – This is one of the most important stages in these five stages theory. It counts
performance of everyone individual or in groups for achieving the goals of the company.
Adjourning – It is the last stage in this theory. It includes the final enclosure of any project or task
which was an attempt in a group (Hennen, 2014).
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Question 8
You have brought together a team of people with different skills and knowledge but you
can’t always expect things to run smoothly and even for everyone to work well together.
Describe how each item below can impact on the team’s performance.
Someone likes to cause conflict:
If someone likes to cause conflict, it would be not easy to work with and it would develop a
negative environment in the company.
Someone has trouble speaking up and participating
It will let down the performance of the whole team because of not speaking and participating in a
group task that person will not be able to give his 100% in a group’s efforts.
Someone passes blame and cannot take responsibility for their mistakes:
It would decrease the level of their productivity as well as the team’s which going to affect the
profitability of the company overall.
Someone avoids sharing information:
It will stop the flow of any information between both the important levels of any company and will
again ruin the transparent environment in the company.
Someone dominates discussion:
Information flows from one level to another, if someone avoids sharing information, It will break
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down the path of information which going to create the unfaithful environment.
Team members share knowledge and skills:
It will enhance the bonding between team members and will improve their productivity for the
employees which going to increase the company’s profitability.
Someone is good at mediating.
It has few bad effects too on the team performance but mainly effects are good. That person will
influence other team members for good adoption from each other and will solve the issues
between team members or between employee and company management.
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Question 9
Access organisational policies/procedures related to the following areas that can impact
or assist teamwork (one document for each area). Check the questions below to make
sure the documents you locate are relevant.
If you are a classroom-based student, research the internet to find organisational policy
and procedures in the following areas.
▪ Work allocation
▪ Mentoring/coaching
▪ Conflict resolution.
Answer the following questions in regard to each document you have located
▪ Work allocation:
Briefly describe the responsibilities of supervisors/managers when allocating work to
their employees.
Work Allocation policy – It helps the formal and informal need of an employee to fulfil by the
employer. It helps managers to make strong bonding with employees.
Briefly describe the responsibilities of employees when receiving work from their
supervisor/ manager.
Understand the work properly is the main responsibility which going to help them complete their
task on time.
Does the policy/procedure state any requirements regarding the need to work extended
or continuous periods of overtime due to work allocation? If yes, explain the
requirements.
Yes, According to the policy that a reasonable amount of overtime (10 hours a day or 40 hours a
week) will be considered
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