Team Performance Report for Effective Team Management Strategies

This report comprehensively addresses team performance management, encompassing various critical aspects. It begins with a 'Storming Template,' outlining factors influencing team coordination and the leader's role in fostering motivation and understanding of responsibilities. The report then transitions to a 'Roles and Responsibility Template,' assigning specific roles to team members based on their strengths and areas for development, ensuring efficient task allocation. Following this, a 'Performance Plan Template' is presented, detailing goals, key performance indicators (KPIs), actions, time frames, and support requirements for objectives such as resolving customer complaints, increasing productivity, and enhancing customer service. The report also emphasizes the importance of training, resource allocation, and communication skills to achieve these goals. This report provides a practical guide for team leaders and members, offering strategies to optimize team dynamics, improve performance, and enhance customer satisfaction.

Establish Team Performance

Table of Contents
Part 1: Storming template................................................................................................................3
Part 2: Roles and responsibility template ........................................................................................3
Part 3 : Performance plan template..................................................................................................4
Part 4: Team improvement guidelines.............................................................................................1

Part 1: Storming template
Storming
Factors to consider: The main elements that helped in building the coordination and trust among the
employees. The factors that assist employees to work in a team. The other factors that I
would consider will include the reason for conflicts or issues among the employees and
try to manage them effectively with the help of storming stage or level of team
development.
The leader’s role: The leader plays an important role in storming stage of development, the leader or
manager needs to listen to each and every member of the team. The manager needs to
be supportive and encouraging so that the employees gets motivated. The leader also
needs to make sure that each and every member of the team clearly understand his role
and responsibilities. The managers also plays an important role in monitoring the
performance of the members in the team during the storming stage of development.
Techniques for supporting the team: Developing the communication skills of the employees or members of the team through
training programs. The manager should analyze reason for conflicts among the team
members. The manager should meeting in specific period to analyze the situations of
conflicts and help the members to resolve them.
Part 2: Roles and responsibility template
Team member Key strengths and abilities Areas for development Recommended roles and
responsibilities
Rashid Good experience, efficiency and
High quality of work.
Communication and Team-working Shift supervisor – Rashid should be
the shift supervisor in my absence
as he has a good experience and is
efficient in his work. His
experience can help him to assign
the shift to the employees properly.
Cory Marketing knowledge, straight
forward and Vocal
Client relationship and promotion Sales team – Cory can be the best
candidate for performing sales
functions in the organization as he
has marketing knowledge, vocal
skill and also is straight forward
which can help him to perform
effectively in sales team.
Sarah Client handling, understanding and
team-working
Product information and training Client service provider – Sarah can
be a very impressive client handler
due to the client handling skills, she
is very good in client handling
which can help her to provide
effective service to the clients.
Nick Effective communication skills,
improvement and learning skills
Team-working and client handling Technical and faults support – Nick
is also excited in learning new
things and he can use his
communicability skills to
communicate with customers and
analyze the fault and technical
assistance needed by the customers.

Part 3 : Performance plan template
Team performance
plan
Goal KPI Actions, activities,
resources
Time frame Support
requirements
1. Resolving
customer
complaints and
technical faults
on time
Cycle time from
request to delivery
Collecting Customer
feedbacks and
technological up-gradation
such as use of internet and
websites or software.
1 month Financial resources
and effective team for
handling customer
complaints. The
technical faults need to
be addressed which is
possible with the help
of technical support
team. The need for
training the staff for
collecting feedback of
the customers as well
as technical faults can
be fulfilled by
conducting special
training programs for
using the technologies
and software. Using
questionnaires and
surveys can also be
effective strategies in
collecting customer
complaints and issues.
The various softwares
and online portals can
assists the team or
employees to collect
the feedbacks and
support the clients in
resolving the issues.
Number of customer
complaints
2. Increasing
productivity and
sales
Average time to
complete tasks
Effective allocation of
human resources and
utilization of time
1 month Training is the
obligation most
dismissed by deals
directors, since it
expects them to get
time from their
effectively bustling
Average process age

day. Deeply successful
deals supervisors
understand that setting
a high need on training
will construct certainty
and drive generation
for their group
preferred and speedier
over some other single
practice. In this way,
they exploit each
opportunity, planned
or unscheduled, to give
input that will improve
their business reps
perform.
3. Enhancing
customer service
level and support to
the clients
Percentage of
customer issues that
were resolved by the
first phone call and
Cost of service
delivery
Improving communication
skills among the
employees and providing
the customers effective as
well as easy ways to
provide feedbacks.
1 month Enhancing Your
Customer Service: Use
Online Tools to
Personalize Assistance
Unwired websitessite
is typically the client's
first introduction to
your organization, so
you are landing page
ought to be close to
home and easy to
understand.
Incorporate staff
profiles or install a
Twitter channel to
assemble a close
association with your
client, and think about
these online
instruments:
Client Relationship
Management (CRM)
Software: Programs
like Microsoft Access,
Salesforce.com and
Oracle gather critical
customer foundation,
including seek history
and time spent on the
intenet. In case you're
offering an Internet-
based administration,
knowing your clients'
working frameworks
or association
velocities will uncover
their aim for the item,

give some setting to
you concerning their
complaints and
reinforce the
organization purchaser
relationship.
Web-based social
networking: Think of
Facebook and Twitter
as "listening posts,".
Individuals love to
visit about their current
buys and encounters,
so for what reason not
tune in? Be that as it
may, she alerts, be
careful that those
discussions may not
speak to the dominant
part and ought to be
put into setting.

Part 4: Team improvement guidelines
Organisation is to be focus to improve the performance level and increase the growth rate
with the help of team work must be used in working environment. Team work is more important
part to increase the level of each and every level. Human resource department is to be focus
manage work in internal work place. In this way, communication is most important part in team
work. Team leader is guide other employees with the help of proper communication and handle
work in effective way. On the other hand, team work is full depend of effective commutation
skills and time factor. This two factors is most important to increase performance level in market
and make some changes in internal working environment. To make effective team in
organisation is most important part and focus on some step are as follows ;-
 Established leadership :- In this context effective leadership is most important part to
manage work. First focus on establishing effective leader which is help to guide effective
working environment and focus on each and every activity in organisation. The manager
needs to focus on leading he team properly and allocating he work in the best way
possible.
 Established relationship with team member :- It is one of the most important part is
effective human relationship with social unit member is help to understand each member
and there ability to do work in which filed. These techniques are help to mange work in
future condition. The Team should share a healthy relationship among themselves to
achieve the goal effectively and efficiently.
 Build rule :- Team leader is to be focus on each and every activity and build some new
rules and regulation to all team members. That is most important part and manage work
with effective manner. Some rules and regulation is most important part to manage the
growth rate in market. Some new rules is to be follow and make some changes in
working state of affairs.
All such kind of activity is most important in team work and focus to increase the level of
performance in internal working environment. In organisation with the help of team work some
more changes in work place are as follows :-
 Improve working efficiency :- Team work is help to improve the working efficiency to
increase the market share and brand some modification in market. It this way improve
work is give positive impact on work and make some changes in internal work and
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increase the growth rate. Worker need to think for themselves, analyse the consequences
of every determination or action to be unable to give their champion to their occupation.
And the employment must make it accomplish-able for their person to do so.
 Increase productivity ;- In organisation is to be focus on increase the level of
productivity is most important part and manage the growth rate in market. Productivity
increase with the help of team work. It is most essential part and productivity is depended
on overall working environment of organisation.
 Enhance customer services level :- In this context improve organisation performance is
assistance to amend the productivity in market. It is useful for increase the number of
client in market. To indefinite quantity number of customer is most important and help to
improve the growth rate and modification profit in market.
Development of team work is most essential part and make some changes with the help of
impelling connection in work place. Team leader is person who can manage each and every
activity as per the ability of team member in working environment.
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