Comprehensive Team Performance Management Plan for Fit and Fab Gym

This project presents a comprehensive Team Performance Management Plan tailored for the Fit and Fab Gym, a startup fitness business aiming to provide 24/7 facilities. The plan outlines roles, responsibilities, and accountabilities for each team member (trainers, manager, cleaner), along with Key Performance Indicators (KPIs) for evaluating individual and team performance. It details strategies for fostering team cohesion and teamwork, emphasizing the importance of communication, mutual support, and shared decision-making. The plan also addresses positive and negative behaviors, strategies for promoting role models, and comprehensive liaison and engagement strategies for stakeholders. Furthermore, it identifies potential problems and strategies to address them, types of risks associated with the business, and the anticipated Return on Investment (ROI). The project highlights the importance of effective team management in achieving the gym's goals and ensuring its success in a competitive market. The project discusses strategies to address challenges, including lack of coordination, time management issues, and motivation, with a focus on fostering a positive work environment and clear communication channels. The conclusion emphasizes the value of teamwork, the roles of each team member, and the significance of a role model in the gym setting.

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Team Performance Plan
Student Name
2/3/2020

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Contents
Introduction.................................................................................................................................................3
Team Performance Plan...............................................................................................................................3
Key Performance Indicator......................................................................................................................4
Develop team cohesion and team work.......................................................................................................4
Positive and Negative Behavior...............................................................................................................5
Strategies to Promote Role Models..........................................................................................................5
Comprehensive Liaison and Engagement Strategies...................................................................................6
Contact Person.........................................................................................................................................7
Types of Problems and Strategies to address problems...........................................................................7
Types of Risk..........................................................................................................................................8
Anticipated ROI......................................................................................................................................8
Conclusion...................................................................................................................................................8
References.................................................................................................................................................10

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Introduction
This report lightens up on the Fit and Fab Gym. Fit and Fab Gym is one of the startup business
that has an aim to make people fit and healthy. They provide 24*7 facilities to their clients by
establishing a fitness club. They want a team to operate their Gym management very smoothly
and effectively. Moreover, the gym provides lectures and training to their customers in the
initial stages of gyming. The main purpose of this report is to create a team performance
management plan. At the present, in order to operate team in an efficient manner, the working
system is required to be more effective. It requires developing a team performance plan in the
organization. The team performance plan covers every member’s role, responsibilities,
accountabilities and importance in a team work. It has been analyzed that every individual
maintain different type of personality and behavior. Fit and Fab Gym is required to analyze the
overall performance of the team members that can help them to grow in a competitive market to
the certain extent (Anning, 2010).
In the following part there will be detailed analysis of the team performance through
preparing team performance plan and stating their roles and responsibilities as well as analysis of
the strategies that require managing of stakeholder of the Fit and Fab Gym. Also, there will be
study individual’s behavior.
Team Performance Plan
It includes two or more individual’s who plan whole the work step by step and distribute
according to capabilities. There are four members in the team are two trainers, one manager, one
cleaner. They have different roles, responsibilities, accountabilities towards their work(Bakker,
2011)
Trainer Roles, Responsibilities and Accountabilities
 Monitoring client progress
 Guiding clients in exercise to reduce injuries

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 To provide daily routine.
 Giving information on fitness and health.
 Responsible for any injury while giving demo.
 Accountable to clients and manager for fault.
Manager Roles, Responsibilities and Accountabilities
 Management of compliance or issues.
 Proper check of financial records.
 To hire trainers or staff.
 Answerable to clients.
Cleaner Roles, Responsibilities and Accountabilities
 To do dusting, cleaning, mopping etc.
 Proper check of cleanness in the gym
 Accountable for his work to the superior.
Key Performance Indicator
The overall performance of individuals will be taken for measuring. There are KPIs of
every member and they are as follows:

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Trainer Key Performance Indicator
 The average class attendance of trainer
and clients will be analyzed every
week.
 Client retention rate will be measure in
every six month.
Manager Key Performance Indicator
 The profit margin of the Gym will be
analyzed after a year.
 The feedback form will be distributed
among members at intervals of 3
months.
Cleaner Key Performance Indicator
 Cleaner attendance form will be
attached at the reception
 The absenteeism list will be checked at
the end of every month

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Develop team cohesion and team work
To develop team cohesion and team work there is necessary requirement of coordination
and togetherness among members. To facilitate the work with ease and efficient manner there is
need to help each other. While taking or making decisions to ask views of all team members
develops a friendly and good environment. If manager of the gym will take suggestions from his
entire subordinate then it will make decision more worthy and strong. It also encourages
subordinates to work and give their best. Each and every member taking his or her own
responsibility in the gym will make the work easy and completed on time. Proper roles are
assigned to each and everyone so there is no complication and confusion for their duties. The
manager is not in personal touch with every client while, trainer or other subordinate is that’s
why to aid or take views of all team members will result in a good decision. The team represents
that each and every decision is made with the consult of every member. Therefore, to aid in
decision making by team members is must(Costa, Passos, & Bakker, 2014)
Positive and Negative Behavior
In every team there are different kinds of individuals. Every individual is different and
hence his or her view to think will be different. Thus, in a team there are some positive people
and some are negative. The behavior of everyone is different towards the situation. The positive
behavior can be addressed in a way that an issue raised by a client in the gym. The issue was
normal and can be solved with discussion and positive attitude. But there is a team member
whose thoughts are negative and his behavior is rude so if he becomes rude with the client then
this can lead to a serious issue. Therefore, in every place situation arises but how to overcome is
within member’s behavior. Positive behavior is healthy and good for everyone whereas, negative
is not. Each and every client in the gym wants member of friendly and peaceful nature(Duncan,
2010)
Strategies to Promote Role Models
Every group or team has one leader or main member who supports everyone and fulfills all
requirements of a leader. In the gym the need of leader to guide every junior or client is must.

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Also another team member who is very strong, healthy and focused towards the goal is role
model for everyone. There are following some strategies which aid in promoting role models:
 Communicate and interact with everyone
 Do things beyond the duties to make the teammates happy
 To respect each and everyone
 The role model should be knowledgeable and enthusiastic(Harte, & Taylor, 2017)
The positive actions, attitude and behavior motivate every other member to achieve their
goals. In the gym the person who is physically and mentally fit and have full energy can be
called as role model for the clients in the gym(Henisz, 2017)
Comprehensive Liaison and Engagement Strategies
It refers to communication that is very significant or covers large scope. There are number of
methods for communicating with stakeholders. The communication should be effective. There
are seven C’s of effective communication:
 Completeness- the message should be completed with proper mentioning of every detail.
 Concreteness- the message should be clear and understandable to the receiver.
 Courtesy- the message should be in polite manner.
 Correctness- the communication should be correct and relevant to the topic.
 Clarity- the communication must be with clear perception.
 Consideration- there must be some consideration.
 Conciseness- the message should be limited and in precise manner(Kiyota, 2016)
The methods for communicating with stakeholders are:
 Written message;
 Letter;
 Through mail;
 A phone call(Langman, 2018)
For promoting and extending business there is need for an investment support. Therefore, in
the gym there is requirement for investment by stakeholders. The stakeholders can be anyone

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who is interested in investing. The above mentioned are methods for communicating with
interested stakeholders. The gym managers or trustee or head can communicate with the
stakeholders by any of the suitable method of communicating. The stakeholders invest in the
gym to support its financial condition (Mäkikangas et al., 2016)
Contact Person
In every team or group there is person known as contact person. The contact person is the
one who connects the team with the management. The link between team and management in the
gym is maintained by contact person. It passes information between them and help to corporate
with each other. There is so much importance of contact person in a team. Without the contact
person there will be no order, information or decision can be passed effectively. To discuss or
disclose anything with each other there is requirement of contact person to be hired. The contact
person is one who is able to cooperate and support both of them. To choose or hire contact
person the process required is recruitment process. Where number of applications will be raised
and the interview will be taken to judge the eligibility of individuals. Thereafter, the person who
is eligible will be selected. The person who is selected should possess following qualities:
 Integrity
 Deep understanding
 Empathy
 Great listening skills
 An ability to learn or improve(Palao et al., 2018)
Types of Problems and Strategies to address problems
The management of the company faces certain challenges that are mentioned in the below
points:
 Lack of coordination with each other
 Management of time
 Lack of motivation
 Weakness of one member leads to problem for whole team.

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Everything was going good but suddenly an issue occurred among the trainers. There was
lack of coordination among both trainers. Their thoughts were not coordinating or matching with
each other which have created hindrances in maintaining the gym affairs and clients. Both tried
to apply their own method and style due to which every client was suffering and complaining.
The above mentioned issue was quite serious and need to be looked out first. Therefore,
division of work and clients can be done by the Fit and Fab Gym to manage the team members
and clients in more effective manner. It is one of the strategies that can be adopted by Fit and Fab
Gym. With the help of such strategy both trainers will not interfere in each other work and none
of the client will suffer from it (Rahman, & Basirat, 2018).
There are other following strategies as well to manage other small problems which are as
follows:
 Introduce an orientation for every team member in the gym so they can introduce
themselves and be friendly with each other.
 There should be task given to every team member as they learn time management.
 In every team there is one leader who is responsible to motive each member. Therefore,
the team from mutual understanding can make one member as a leader to motivate them.
 Also, proper training should be provided to every member so they can cooperate with the
ambience of gym easily and can be familiar soon(Schwager, & Stylianou, 2012)
Types of Risk
To operate any business is not easy and high investment is required. Every investment is
associated with the risk. In the gym there is inclusive of heavy cost with much of risk. The risk
can be of different types such as:
 Interest Rate- on amount of loan heavy interest paid is not feasible for the gym.
 Market Risk- it includes competition from other gym in the market.
 Credit Risk- it shows that how much the company can get credit.
 Reinvestment Risk- it depends totally on present earnings by clients in gym(Trimbur,
2011)

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Anticipated ROI
The team plan is accurate and will give good return. The anticipated ROI for the organization
will be:
Expected Net Profit- $10,000
Expected Cost of Investment- $30,000
ROI= Net Profit/Cost of Investment*100
$10,000/$30,000*100 = 33.33%.
Conclusion
From the above mentioned information it can be wrapped that the team performance plan
is useful and hard to create. Proper selection of each member is done. In the team there are four
members for the gym. Each member has its own role and responsibilities. The role of every
member itself is appreciable. Every team member is required to help in decision making and give
suggestions. Each member representation is valuable for the decision makers. Foe better work
and achievement of target there is need of teamwork. Work in team reduces many hurdles and
make members motivate. There will be one role model for all the members in the gym. The role
model needs to perfect in every kind.

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References
Anning, A. (2010). Developing multiprofessional teamwork for integrated children's services.
US: McGraw-Hill Education (UK).
Bakker, A. B. (2011). An evidence-based model of work engagement. Current directions in
psychological science, 20(4), 265-269.
Condliffe, S., Işgın, E., & Fitzgerald, B. (2017). Get thee to the gym! A field experiment on
improving exercise habits. Journal of behavioral and experimental economics, 70, 23-32.
Costa, P. L., Passos, A. M., & Bakker, A. B. (2014). Team work engagement: A model of
emergence. Journal of Occupational and Organizational Psychology, 87(2), 414-436.
Duncan, R. E. (2010). Do gyms have responsibilities for people with eating disorders?. Bmj, 339,
b3467.
Harte, T., & Taylor, J. (2017). Empowering Effective STEM Role Models to Promote STEM
Equity in Local Communities. In AGU Fall Meeting Abstracts.
Henisz, W. J. (2017). Corporate diplomacy: Building reputations and relationships with external
stakeholders. British: Routledge.
Kiyota, M. Y. (2016). Project Adventure™ activities and team cohesion of girlshigh school
basketball players. California: San Jose State University.
Langman, P. (2018). Different types of role model influence and fame seeking among mass
killers and copycat offenders. American behavioral scientist, 62(2), 210-228.
Mäkikangas, A., Aunola, K., Seppälä, P., & Hakanen, J. (2016). Work engagement–team
performance relationship: shared job crafting as a moderator. Journal of Occupational
and Organizational Psychology, 89(4), 772-790.

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Palao, J. M., Hernández-Hernández, E., López-Martínez, A. B., Manzanares, P., Valades, D., &
Ortega-Toro, E. (2018). Establishing technical and tactical performance goals for elite
men´ s beach volleyball players. Journal of Sport and Human Performance, 6(1).
Rahman, M. M., & Basirat, M. (2018). Gym Management System (Doctoral dissertation, Daffodil
International University).
Schwager, S., & Stylianou, M. (2012). Table top tennis: a vehicle for teaching sportspersonship
and responsibility. Journal of Physical Education, Recreation & Dance, 83(7), 27-31.
Trimbur, L. (2011). ‘Tough love’: Mediation and articulation in the urban boxing
gym. Ethnography, 12(3), 334-355.