Assessment Task 2: Team Project Implementation and Progress Review

This assessment requires students to implement a team project plan, as outlined in a previous assessment, demonstrating leadership skills throughout the process. Students must facilitate their team's work, make decisions, resolve issues, and foster team cohesion. They are expected to support team goals, encourage responsibility, provide feedback, and serve as role models. The assessment includes leading team progress meetings, preparing meeting minutes, and delivering an informal progress report to management (the assessor). The report should reflect on team performance, address any encountered problems, and present feedback collected from team members. Students must demonstrate formal thinking techniques, seek input from others, and conduct training/coaching/mentoring sessions. The assignment emphasizes practical application, requiring students to manage and lead their teams effectively to achieve project objectives and report on the progress.

Assessor Instructions
The assessment is made when all of the short answer fields in the template are completed.
These are to be completed according to the assessment guide and decision making rules.
Final decision is to be made and recorded on Assessment result below and on the results
template via the Course Coordinator.
Required documents and equipment
● Assessment guide
● Assessment Task 2
● assessment task appendices
● access to computer lab.
Instructions for assessor
This assessment task requires the student to lead and facilitate their team in implementing the
project plan documented in Assessment 1. In addition to your role as assessor, you must act
as the student’s manager/supervisor in this project.
Students need to demonstrate their ability to make decisions, resolve issues and develop
team cohesion. They must also support their team’s goals and objectives, encourage
responsibility for their own work, provide feedback, and serve as role models. They must hold
progress meetings with their teams.
Prepare to provide students with feedback in the form of an issue about the team (e.g. fair
distribution of work) or a complication (e.g. lack of resources or timeline crunch) to be worked
through by the team led by the student.
Students are required to hold a project progress meeting in which they review team progress,
and during which they present information on and evaluate their team’s performance in the
project so far. The student must demonstrate formal thinking techniques, seek input from
others and conduct training/coaching/mentoring sessions to address issues identified in their
training planners. The student is required to report on any issues or problems the team has
encountered, including conflict. (Conflict resolution skills will be addressed in Assessment
Task 3.) Issues and action taken must be recorded in an issues log. Students are required to
present feedback collected from their team on their effectiveness as a leader, and provide a
brief reflection on their success as a team leader to you, the assessor, at a 15-minute informal
progress meeting.
The student is also required to prepare a written project progress report, including their
reflections, and submit minutes of the meeting to you, the assessor.
Students should understand that the content of their projects does not need to include highly
technical information or completely accurate budgets or cost estimates. Learners are not
expected to provide highly specific details regarding fields they lack experience in. Sufficient
research on the project should be encouraged to facilitate understanding of team objectives
and tasks.
Note: This assessment must take place during the group activities in Session 5.

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
Planning the assessment
Recommended date for assessment: During Session 5.
Time required for assessment may vary as required by individual work teams.
The student must:
 participate in a team project planning meeting
 participate in a meeting with management (assessor)
 submit:
 a project plan, with goals and objectives, deliverables and communications
 a portfolio of supporting information and at least one project management tool, such as
a schedule, action plan, Gantt or milestone chart, a record of addressing innovation
and productivity measures, a gap analysis and/or skills matrix, and training planners
for each team member
 a team work schedule
 completed meeting agenda and meeting minutes templates of team planning meeting.
You will need to schedule two meetings with the student:
 initial meeting to approve (as management) the student’s project choice
A project progress presentation.
A 15-minute informal interview in which the student reports on their team’s progress mid-way
through implementation of the project.
You should give the student the opportunity to inform you of any unresolved issues related to
the team.
You may then give the student appropriate advice on how to deal with the issue (for example,
mentoring or coaching) and the student should in turn communicate this back to the team.
It is important to provide feedback to the student that they will then be able to provide to their
team in Assessment Task 2.
Ref: Marking Guide for the Assessment & Mayfield Education Assessment Guide : Planning & Conducting Assessment Policy
Student Instructions
Read each question carefully. In order to be deemed Satisfactory in this compulsory
assessment task you must answer ALL the numbered questions below. Write/type answers in
the fields provided. Short answers should consist of no more than three sentences. This can
be typed and dot points can be used. This must be undertaken by yourself and you are able to
use your study notes to assist you with completing the answers. If you do not receive a
‘Satisfactory’ result (NYS) you will be provided with an alternative supplementary assessment.
Ref: Student Information Handbook (5) & Student Assessment Policy and Procedure
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Student Declaration
I, Suman Aggarwal (Student to print name) state that the work I submit is my own and I have
not copied this in any form except where due reference has been made to this. If you are
completing this form electronically, please type your name as an acceptable form of your
signature.
Student Comments:
Ref: Student Information Handbook (5.6)
Student Signature:
Suman
If you are completing this form electronically, please type your name as
an acceptable form of your signature.
Date: 28/07/2018
Assessment Result (tick √):  Satisfactory
 Unsatisfactory
 Resubmit
Ref: Student Information Handbook (5.6) Reassessment Appeals
A Satisfactory Result determines that you will receive 20% towards the final result in the unit/subject
NB: The rating of Competency can only be provided as a summative assessment at the end of a unit.
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BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
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Assessor Feedback and Comments to Student:
You seem to have misunderstood the project requirements – you need to work on the
specific project not just general business objective. Please review my comments and
resubmit

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
Team project implementation and progress review
The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
You must be able to provide effective leadership and facilitate the work team during
the implementation of the team project, including decision-making, resolving issues
and developing team cohesion.
You must support team members to achieve team goals and objectives, encourage
team members to take responsibility for their own work, provide feedback to team
members and ensure that your own contribution to the team serves as a role model.
You must hold at least one 15-minute progress meeting with your team.
Assessment description
This assessment task requires you to implement your team’s plan as documented in
Assessment Task 1. You must support your team in order to achieve the expected
outcomes.
You are required to hold project review meetings with both your team and
management. You are required to deliver an informal report during a progress
meeting with management. At the progress meeting, you will explain the information
contained in the report and foreshadow your evaluation of your own performance as
team leader and your team’s progress.
In this assessment task, you will be required to report on any issues or problems the
team encountered.
Procedure
Part A: Implementation
1. During project implementation, you must complete the planned tasks.
Part B: Progress meeting
1. Prepare to lead a team progress meeting and take minutes (you may use the
templates provided in the appendices to this task).
2. Hold a progress meeting. During your meeting you will need to complete the
following.
a. Report to the team on the meeting with management (your assessor) at
the end of Assessment Task 1.
b. Review your team’s performance and give your team members feedback
on their performance, including feedback from management, which is
likely to highlight an issue with the team (such as work allocation or
provision of resources).
c. Ensure that you explicitly promote the organisation and its objectives.
d. Demonstrate formal analytical thinking techniques to identify issues and
generate possible solutions, seeking input from others as required.
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e. Conduct any mentoring/coaching sessions with your team as necessary
to address issues identified in their training planners and following on
from feedback or tasks scheduled in Assessment Task 1. Record details
of these sessions in your minutes.
Note: You may want to do these at the same time as the team meeting.
f. Discuss issues and record them along with corrective action taken in a
project issues log. You may use the template at the end of this
assessment task (see Appendix 3) or create your own.
3. Attend one 15-minute informal progress meeting with management (assessor)
to report on progress as required.
Note: Your assessor will set meeting times during your first session.
Part C: Written progress report
1. You are required to prepare a written progress report including your minutes or
notes of the meeting as well as your reflections on the implementation of the
plan to date, and an evaluation of your own performance as team leader.
2. Submit all documentation to your assessor as per the specifications below.
Make sure to keep a copy for your records.

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
Student Deliverables
You must:
● participate in:
○ the implementation of your project
○ a progress meeting with your team
○ an informal meeting with management (assessor) to report on your team’s
progress.
● submit:
○ a written progress report
○ a completed issues log
○ completed meeting agenda and meeting minutes templates
○ all documentation used in the planning and implementation of this task,
for example, coaching or mentoring plans, meeting notes, outcomes of
implementation activities.
● Your assessor will be looking for evidence of:
○ support for your team in meeting their expected outcomes
○ opportunities for your team members to participate in decision-making and
problem-solving
○ feedback in the form of coaching, mentoring, and encouragement
provided to team members to encourage and value efforts, boost team
morale and motivate the team to reach its goals
○ encouragement of team members to take responsibility for team activities
and communication processes
○ contribution to the work team, which serves as a role model for other team
members
○ explicit reference to, and promotion of, the organisation and its goals
○ effective techniques for dealing with team conflict and resolving issues
(e.g. formal analytical thinking techniques:
<http://www.thwink.org/sustain/articles/000_AnalyticalApproach/index.htm
>)
○ recognition and follow-up of issues raised by team members and
management
○ support for your team to identify and resolve problems that impede its
performance, and recognition of individual and team efforts and
contributions
○ knowledge of organisational goals, objectives and plans
○ feedback collected from team members on your effectiveness as a team
leader, using the template provided.
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Adjustment for distance-based learners
This assessment task can be adjusted for distance learners.
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail. Meetings
can be conducted via teleconferencing or videoconferencing tool.
● A follow-up interview may be required (at the discretion of the assessor).

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
Appendix 1: Team meeting minutes template
Attended by: Employees and managers of business.
Apologies:
To:
Cc:
Item/Issue Outcome/action When Who
Lack of effective
communication
Lack of effective
communication or
communication gap affect
operational activities of
business in terms of
analysing customer
satisfaction and also cause
mismanagement which lead
towards conflicts, poor
performances and ineffective
teamwork.
While
working in
the team.
Communi
cation
gap can
be
occurred
between
workers,
leaders
and
business.
Time management Lack of effective time
management skills can
cause delays in work, poor
punctuality, inefficient
work flow, waste of time
etc. employees becomes
lazy towards work and
does not collect important
information regarding
customer satisfaction
In
working
hours
Time
manage
ment is
depende
d on
leaders
and
working
hours on
employe
es
Absenteeism problem Absenteeism of workers
decrease production, time
for meeting goals,
financial impact and also
reduce moral. This will
reduce chances of
meeting more customers
to assess their satisfaction
At
workplac
e while
working
Employe
es of the
business
.
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Appendix 2: Meeting agenda template
Team meeting
Meeting title: Development and progress
Agenda
No. Time Item Responsible
1. 11.00 AM Opening/Welcome Chairperson
2. 11.15 AM Opening speech,
presentation,
honouring.
Chairperson and
CEO
3. 11.35 AM Participants
introduction
Chairperson
4. 12.05 PM Agenda and
issues discussion
of customer
satisfaction survey
Managers,
participants and
chairperson
5. 12.30 PM Participants
reviews during the
meeting on
agendas and
issues discussed.
Managers and
Chairperson
6. 1.15 PM Issues discussion
which prevent to
accomplish
business
objectives and
goals of assessing
customer
satisfaction
Participants,
managers and
chairperson
7. 1.50 PM Ideas and
thoughts to
Participants,
chairperson,

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
overcome
problems
identified during
survey process of
customer
satisfaction
managers and other
persons available in
meetings.
8. 2.30 PM Adjournment/Next
Meeting
Chairperson
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Appendix 3: Issues log template
Date Task Issue Corrective action taken
30/07/18 Identification of
objectives and
project topic
Management and
communication
issues
Communication process
should be managed well
by leaders as well as
employees to solve this
issues which has a
negative impact on
customer satisfaction
survey. It affects
communication between
customer and
employees.
05/08/18 Review of business
goals and
objectives
Time management
and communication
gap issues
Time management skills
are crucial to solve this
issue in both managers
and employees. There
should be a deadline for
every task to meet
customers for
satisfaction survey make
effective use of
communication
channels.
10/08/18 Formulation of
strategies and plans
Communication and
absenteeism issues
It is important to reduce
absenteeism of workers
and for that effective
communication,
strategies and plans are
required by managers.
Communication channel
must be decided to
convey employees.
20/08/18 Proposal of project Leadership and
management issues
Leadership styles and
techniques must be
reviewed to improve
leadership skills which
will help to complete
project proposal on time.
25/08/18 Framing questions
for market research
Communication and
knowledge issues
Ineffective
communication and lack
of knowledge decrease
effectiveness of framing
attractive questions for
customer satisfaction
survey.
30/08/18 Documentation of Communication and Management of effective

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
records time issue documentary and strict
action to provide
documents on time will
help to solve this issue.
Communication is also
an effective way.
05/09/18 Evaluating
information and
data
Leadership and
management issue
The management team
should consist of quality
and effective managers
to perform well in
evaluating information
and data to analyse
information in correct
way.
15/09/18 Meetings,
discussions and
implementation of
project
Leadership,
communication and
time management
issue
Effective communication
is required to have a
better discussion over
issues in meeting with
useful leadership styles
and time management
skills for project
implementation.
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Appendix 4: Project progress/status report template
RAG Status*: RED / AMBER / GREEN
Tasks, milestones, deliverables
achieved this period
Completion dates
Task, milestone,
deliverable
Comments Scheduled Actual
Evaluating and
prospecting objectives
of customer satisfaction
survey
This is the first part to
be concern based on
demand of customer
and nature of project.
30/07/18 30/07/18
Formulating strategies
and plans for customer
satisfaction survey
Focus and attention
is required to
formulate strategies
10/08/18 10/08/18
Meetings, discussions
and implementation of
customer satisfaction
survey
Evaluation of project
is completed here.
15/09/18 15/09/18
Major risks and issues
Risk/issue Impact Action
taken/management
strategy
Communication risks 4 A communication plan
is necessary also a
formal and informal
meeting with team
members that
ineffective
communication could
affect relationship with
customer and will
impact negatively on
customer satisfaction
survey
Financial risk 3 Budget of project is
discussed with
customer and extra
budget will be provided
as per the discussion
for customer
satisfaction survey

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
Project scope 2 Scope of project
should be prepared in
a way that mould can
be possible in case of
any transformation that
in process of customer
satisfaction survey,
changes are seen
normally.
Recommendations and requests
 Team leader should provide training program to team members towards the
project in order to achieve objectives and goals.
 It is recommended to team leader to articulate management plan for project
along with other plans during the team meeting.
 Team leader should contact to customer in case of any transformation
needed in project effectively.
Tasks, milestones, outcomes scheduled
for next period
Completion dates
Tasks, milestones,
outcomes
Comments Scheduled Forecast
Making project plan This is the first part to
be concern based on
demand of customer
and nature of project.
30/07/18 30/07/18
Management plan for
project
Focus and attention
is required to
formulate strategies
10/08/18 10/08/18
Monitoring and
evaluation of project
Evaluation of project
is completed here.
15/09/18 15/09/18
* RED Requires urgent attention!
Project is very delayed and/or
significantly over budget.
AMBER Minor concern – project is
delayed and/or over budget.
GREEN Project is on track to deliver as
scheduled and within budget
tolerances (such as +/- 10%).
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Part C: Written progress report
The meeting for the title of development and progress is organising at
Fernwood pharmacy on 30 July 2018. There will be 5 sessions covered in the
meeting and it will start at 11.00 AM. The development and progress meeting will
cover welcome and opening session of respective chairperson. Opening speech,
presentation and honouring will start at 11.15 AM by the chairperson and CEO of the
business regarding topic of customer satisfaction survey. The chairperson will
introduce participants involved in the meeting at 11.35 AM. Chairperson,
management and participants involved in meeting will discuss the issues and agenda
of customer satisfaction survey at 12.05 PM. Participants will review agenda and
issues discussed before during the meeting at 12.30 PM which will be addressed by
chairperson and managers. At 1.15 PM participants, chairperson and managers will
discuss elements which are coming as barrier for business to accomplish its
objectives and goals effectively. This will help to understand what factors are
affecting customer satisfaction survey process. Participants, chairperson, managers
and other members present in the meeting will provide their ideas and thoughts to
overcome with such issues identified earlier at 1.50 PM. The chairperson will collect
all the information and data regarding customer satisfaction survey and will provide
next date for the meeting at 2.30 PM effectively. Time, topics and agenda will be
represented by the management team to collect information and data regarding
customer satisfaction survey process with relevant sources. This will help to make an
overall conclusion of the project to achieve desired goals and objectives towards
development and progression meeting at Fernwood pharmacy.
Self Reflection
It can be said that being a team leader is not that easy and also a challenging
as well as complex task. I have faced many issues and problems at the beginning of
project while managing the team and making communication with them effectively. At
the meeting also I faced issues regarding communication skills and leadership
techniques. Being an experience team leader I always try to make an effective
coordination with my team so that I can provide valuable information to them which
will help to make project even faster and effective. It was conducted by me that the
project of Fernwood pharmacy is completed on time and also the objectives and
goals are met. During the middle of project I faced some difficulties such as effective
management of team, relationship management, coordination and managing plans. I
was not sure which activity should be completed by me which is necessary and
important for the project. After a communication with customer I am able now to set
clear objectives and goals which can help me and my team members to achieve their
targets effectively. On this basis I created the project management plan. I also

BSBLDR403 – Lead team effectiveness
Assessment 2 Team Project Review
provided guidelines and direction to employees where they were feeling difficulties. I
always organised meeting for them so that any issue can be resolved. This will help
them to improve motivation so that they can work hard to achieve their individual
goals. At the end, I would like to say that being a team leader is not so easy that
many challenges and difficulties are there for you to manage the projects, tasks and
employees.
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