Report on Teamwork and Communication Skills in Leadership Models

This report delves into the critical aspects of teamwork and communication skills, emphasizing their importance in organizational leadership. It examines various communication models, including Berlo's S-M-C-R model and Aristotle's model, detailing their components and relevance in modern communication. The report highlights essential communication skills for individuals, such as active listening, friendliness, and confidence, and provides an example of poor communication to illustrate potential pitfalls. Furthermore, it discusses factors that improve communication effectiveness, offering insights into how organizations and individuals can enhance their communication strategies. Desklib offers this report and other solved assignments to support students in their studies.

Team work and
communication

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK ..............................................................................................................................................3
Models of communication..........................................................................................................3
Aristotle's model of communication...........................................................................................5
.....................................................................................................................................................7
Communication skills to be present in the individual.................................................................7
Example of poor communication................................................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Communication skills is related to those skills of the individual which enables them them
to move information from one person to another. Communication of the most important aspects
which should be present in the organisation because effective communication helps the
organisation to transfer useful information from one party to another (Armstrong,2019).
Communication helps the organisation to established coordination between different departments
of the organisation. Effective communication skills of the individual helps them to established
good relation with other persons. It makes the speech of the speaker impactful t the minds of the
audience. This report is based on the communication skills and their importance. Different
models of the communication are describes in this report. It states different types of
communication skills which helps the organisation and individual in many aspects. It also
contains example of poor communication and different factors which improves the same.
TASK
Models of communication
There are different types of models and theories of communication are present which
helps the organisation and individual to improve their communication skills (Lee and Doran,
2017). These models provides systematic information related to different aspects of the
communication. Aristotle model of communication and Berlo's SCMR model of communication
are the two models which are popular in present scenario and the brief discussion related to these
models are given below.
Berlo's model of communication
This models of communication was proposed by David Berlo in 1960 with an aim to
describe different factors of communication in front of world. This model of communication
focuses on the encoding and decoding of message before it passes to receiver from sender. There
are four components of this model of communication such as sender, message, channel and
receiver. The brief discussion related to these components are given below.
S- sender
It is related to those person person or individual which sends the message. It is very
important party of the communication because it is the origin of the message and the quality of
the communication are depends on the sender of message. It is required for the personality of the

sender what it has effective communication skills because the poor communication skills
decreases the quality of the message (Marguet and Ogaz, 2019). The brief discussion related to
the skills needed in sender of the message are given below.
Communication skills :-
 Attitude :- The attitude of the sender decides the impact of the communication on the
minds of the receiver.
 Knowledge :- It is very important for the sender to have a knowledge related to which
the message developed by them.
 Social systems :- There are many factors are came under this section such as religion,
belief, tradition and may more which the sender always keep in mind while framing
message.
 Culture :- It is the important aspect that sender consider while framing message. It
creates many problems if there is cultural barrier between sender and reciever of the
message.
C- channel
It related to the different mediums of the communication which is used in the process of
communication. It is one of the most important aspects which decides the success and failure of
the communication between the sender and receiver. It is the criteria which decides the
authenticity of the message (Connors, 2020). There are many mediums of communication are
present such as television, telephone, internet and many more. It depends open the sender that
which medium of communication is favourable for them. In the human being, the senses of them
become the channels for communication. The brief discussion related to these senses are given
below.
 Hearing :- The human being receives the message with the help of their hearing
capacity.
 Seeing :- It is required for the non verbal message, which human being understand by
seeing them.
 Touching :- There are many messages need touching to be decode.
 Smelling :- The information related to food and other material are transfer through
smelling.
 Testing :- It is provides medium for the process of communication.

M- message
It is related to the core part of the process of communication and it is related to the actual
information which the sender wants to transmit to reviver with help of mediums (McMahon,
2021). It is very important for the success of communication that the parties of communication
considers all factors affecting communication. The brief discussion related to these factors are
given below.
 Content :- It is related to the whole matter which is present in the message. The content
must be authentic and quality bases.
 Elements :- It is related to the non verbal aspect of the communication which are
attached with the message such as gesture, sigh language and many more.
 Treatment :- It is related to the way on which the receiver conveyed the message it also
effects the feedback of the receiver.
 Structure :- It is the important part of the message that it develops on the basis of proper
structure such as formal structure.
 Code :- It is related to the form of the message under which the message are send to
reciver.
R- receiver
It is related to those person which receive the message and for which the message are
developed. It is one of the most important part of the process of communication because the
process of communication become ineffective without the presence of the receiver (Davidson
and Sanderson, 2021). There are different skills which requires to be present in receiver and the
discussion of these skills are as same as sender of the message which are written above.
Aristotle model of communication
Aristotle's model of communication
It refers to those model of communication which is developed by the Greek philosopher
Aristotle to give organized information related to the communication to the scholars. The
Aristotle's model of communication is the first model which describes the concept of
communication (Oikawa, and Donkers, 2021). This model of communication is broadly divides
into five elements. Such as speaker, speech, occasion, audience and effects.
Statements related to elements of Aristotle model of communication

Greek Aristotle's describes various elements which impacts the process of
communication and makes the concept of communication helpful for the scholars and the brief
discussion elated to these elements are given below.
Ethos
Greek Aristotle's describes this elements of the communication process with the
credibility of the speaker of the message. It is the most important factor which should be present
in the speaker for the success of the communication process. The credibility of the speaker has
the great importance in the process because it if there is no credibility in the speech of the
speaker, audience takes the speech lightly and nothing will effect (Duff and Downer, 2021).
Greek Aristotle's suggest to the speaker of the process that it has to make eye contact with the
audience because it makes audience to believe in the authenticity of the speech. This element of
the communication model is also important for the leaders of the organisation because their
speeches and suggestion motivates the employees of the organisation to achieve the goals and
objectives.
Pathos
Under this element of the communication model, Greek Aristotle's suggest the speaker
of the communication process to established the connection with the audience and the receivers
of the message. They suggest different factors such as anger, happiness, saddens and confidence
which helps the speaker to develops the relation with audience of the communication (Shinae
and Nam-Ju, 2021). It is one of the most common used communication by the profit and non
profit organisation. All the politicians of world are used this process because it helps them to
influence the will of the common people to believe them and make vote in their favour.
Logos
The weightage of this section in the Aristotle's model of communication is more because
it is related to the logic in the speech of the speaker. It is very important for the success of
communication that the speech of the speaker has some logic to impact the minds of the audience
and receivers. The lack of logic in the speech of the speaker enables the audience to take the
speech lightly and it becomes unimportant for the listeners.

Illustration 1: Aristotle model of communication
source: https://qsstudy.com/business-studies/aristotles-communication-
model
Schramm's model of communication
This model is also called Osgood model of communication. This model is proposed by
Charles Osgood in the year 1954. the main aim behind this model is to aware the organisations
about the different elements of the communication there are five elements are describe in this
model which are given below:
 Source :- It is important for the success of communication that there are any authentic
source of the message. In the process of communication, the sender of the message
become the source of communication.
 Receiver :- It refers to those person which receives the message send from the sender.
The min work of the receiver is to decode the message.
 Message :- It is the main part of the communication because the objective are present in
this section. All the content which sender wants to convey to receiver are present in this
part of the message.
 Feedback :- It refers to those framework under which the receiver provide their ideas and
suggestion to the sender of message. It is very important for the effectiveness of the
communication to have feedback channel.

 Semantic noise :- It refers to those barriers which are present in the process of
communication and makes the communication becomes ineffective. The examples are
noise disrupt the message.
Shannon weaver model of communication
This model model of communication was developed by the American mathematician and
scientist Shannon and Weaver respectively with an to implement effective communication in the
business organisation. This model has some elements and the brief discussion related to these
elements are given below:
Sender :- It refers to those person of process which develop the message and it also called source
of the message.
Encoder :- It refers to the devices which convert the message of sender in symbols and numbers
such as in binary form.
Channel :- It is related to the channels used in the process of production which helps the
completion of communication effectively and efficiently.
Decoder :- It refers to those devices which convert the symbol and numbers recieves from sender
into original message.
Receiver :- The person which receives the message is called receiver. The presence of receiver
is important because the process of communication is incomplete without the receiver.
Communication skills to be present in the individual
There are many communication skills which should be present in the speaker to attract
the other peoples and develops effective relation with them. The brief discussion related to these
skills are given below.
 Active listening :- It is important for the individual to become good listener for the
development of communication skills in them. The listening abilities of a person helps
the process of communication completed effectively because the message which sender
wants to transmit are effectively transferred to receiver due to their listening abilities.
 Friendliness :- It is required for the leader of communication to develops friendliness
relations with their followers which enables their followers to listen their messages and
suggestions effectively and the aim of communication become fulfilled (Firth, 2017).

These relations helps the leaders to influence the behaviour of followers with their
communication skills.
 Confidence :- It is the most important ability which every individual holds in their
personal traits because it enables the person to impact on the minds of audience with their
effective communication skills. The speaker must be confident about their words.
 Giving and receiving feedbacks :- It is very important for the sender of the message that
it provides considerable options to the receivers to provide their feedback. This
framework helps to develops effective communication skills because of dynamic and
innovative ideas from the receivers side.
Example of poor communication
This example is based on the poor communication mediums in my friends office. My
friend is working on the financial consultant company which is situated in the London, united
kingdom. The main operations of this company is to make all the financial activities of different
company which outsources their financial work. He is on executive post and needs proper
communication medium to contact with their top level management to solve their queries about
the work (Ginsburg and Bain, 2017). In the particular organisation there are no modern and
advanced technology related to communication are present which creates many problems in
workplace. Their traditional methods of communication makes difficult and time consuming for
the business operations.
Suggestions to improve these poor communication
There are many ways which the management of the above company can apply to make
their business communication framework effective and achieve the goals of the organisation
easily and the brief discussion related to these ways are given below.
 One of the most important aspect which company use to improve the communication
framework in their organisation is to employees new and advanced technology for the
communication in the organisation.
 It is important for the organisation to organise various activities which enables the
employees of organisation to interact with other employees and workers and develops
healthy relations with one another.
 There is requirement for developing communication skills in the employees of the
organisation and it can be developed by organising different programmes under which the

experts develops effective communication skills in employees by their lectures and
seminars.
 The involvement of modern and advanced technology in the organisation requires huge
investment which the company can manages by short term and long term borrowings.
 One of the most important work for effective communication is the culture followed in
the organisation (Keats, 2019). The managers of the company can change the culture
followed in the organisation by their collecting and continuous efforts.
CONCLUSION
This report concludes the importance of communication skills to be present in the
personality of the individual because it enables them to develops healthy relations with other
peoples. The Borle's model of communication are successfully concluded in this report under
which the statements reflects various components of communication. This report also concludes
Aristotle model of communication, an example of poor communication and the suggestions to
improves the same.

REFERENCES
Books and Journals
Armstrong, G., 2019. Quality and safety education for nurses teamwork and collaboration
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Connors, R.H., 2020. Call Me Bob:: A Safety Culture Initiative to Improve Interprofessional
Teamwork. Nurse Leader, 18(2), pp.167-171.
Davidson, T.J. and Sanderson, P.M., 2021. A review of the effects of head-worn displays on
teamwork for emergency response. Ergonomics, pp.1-31.
Duff, J. and Downer, M., 2021. Fostering Intra-Professional Teamwork and Communication
Through a Collaborative, Virtual Simulation Experience For DPT And PTA Students...
Association of Schools Advancing Health Professions, Live Virtual Series, September
30, 2020-March 24, 2021. Journal of Allied Health, pp.88-88.
Firth, N., 2017. Communication and teamwork. In Work-based Practice in the Early Years (pp.
26-38). Routledge.
Ginsburg, L. and Bain, L., 2017. The evaluation of a multifaceted intervention to promote
“speaking up” and strengthen interprofessional teamwork climate perceptions. Journal
of Interprofessional Care, 31(2), pp.207-217.
Keats, J.P., 2019. Leadership and teamwork: essential roles in patient safety. Obstetrics and
Gynecology Clinics, 46(2), pp.293-303.
Lee, C.T.S. and Doran, D.M., 2017. The role of interpersonal relations in healthcare team
communication and patient safety: a proposed model of interpersonal process in
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Marguet, M.A. and Ogaz, V., 2019, April. The effect of a teamwork intervention on staff
perception of teamwork and patient care on a medical surgical unit. In Nursing
forum (Vol. 54, No. 2, pp. 171-182).
McMahon, R., 2021, October. Applied Improvisation Techniques to Enhance IT Majors' Soft
Skills, Communication Skills, and Teamwork Skills. In Proceedings of the 22st Annual
Conference on Information Technology Education (pp. 1-2).
Oikawa, S. and Donkers, J., 2021. Assessment of teamwork in interprofessional
education. Journal of Interprofessional Care, pp.1-8.
Shinae, A.H.N. and Nam-Ju, L.E.E., 2021. Development and Evaluation of a Teamwork
Improvement Program for Perioperative Patient Safety. Journal of Nursing Research.