The Impact of Teamwork in UK Express Delivery Department, Wednesbury

This report investigates the impact of teamwork within the UK express delivery department, specifically focusing on the Wednesbury division. The study begins with an introduction defining teamwork and its importance, followed by an aim to evaluate teamwork's impact and specific objectives, including analyzing its importance, impact on the department, identifying issues in task assignment, and developing strategies for improvement. A literature review explores the benefits of teamwork, such as improved skills and communication, but also acknowledges potential drawbacks like conflicts and dependencies. The research methodology includes qualitative research using questionnaires distributed to employees. The report identifies key issues such as conflicts, poor communication, and lack of effective leadership. Strategies to improve teamwork, including situational leadership, Belbin team role theory, and 360-degree feedback are discussed. The conclusion summarizes the findings and offers recommendations for enhancing teamwork, such as promoting open communication, equitable task distribution, and respecting team members. The report aims to provide valuable insights into the dynamics of teamwork and offer practical solutions for improving team performance within the express delivery department.

Teamwork in delivery
department

TABLE OF CONTENTS
INTRODUCTION...............................................................................................................3
AIM.................................................................................................................................3
OBJECTIVES................................................................................................................4
LITERATURE REVIEW.................................................................................................4
RESEARCH METHODOLOGY.....................................................................................7
Research types..............................................................................................................7
Data collection:..............................................................................................................8
Primary Questionnaires.................................................................................................8
CONCLUSION ................................................................................................................10
REFRENCES...............................................................................................................................12

TITLE: “The impact of teamwork in UK express delivery department Wednesbury
division”
INTRODUCTION
Teamwork refers as the ability of group of member to communicate effectively
while working together and accomplishes each other's demands. Teamwork motivates
each other to perform well for achieving common goal. They lead higher creativity and
loyalty at workplace. Teamwork plays essential role in organization because they create
healthy atmosphere and inspires to each other to take healthy risk at workplace. They
lead effectiveness in decision-making process by giving good suggestion. Teamwork
enhances productivity of employees within workplace. There are some demerits as well
which occurs while working in team such as conflict, inability to give decision during
emergency etc. The impact of teamwork in UK express delivery department is taken as
research topic. The main reason behind is that there is very less communication among
the employee as result delivery becomes late in UK. They unable to give high
performance due to conflict and lack of understanding among them. Aim and objectives
are also based on the research topic. Research methodology uses for this topic so that
information gather in quality. Questionnaires also taken for research topic which is used
to collect primary data. In this research selects appropriate techniques which helps to
collect qualitative data in well-mannered.
AIM
“To evaluate “The impact of teamwork in UK express delivery department
Wednesbury division”
OBJECTIVES
 To analyse importance of teamwork.
 To analyses impact of teamwork on express delivery department.
 To identify the issue faced by express delivery department while assigning task
in team.
 To develop appropriate strategies which improve teamwork between employees.
RESEARCH QUESTION

 What do you mean by teamwork?
 What is the impact of teamwork on express delivery department.
 What are the issue that faced by express delivery department while assigning
task in team.
 What strategies can be recommanded for improving teamwork between
employees.
LITERATURE REVIEW
As per the view Bell and et.al., (2018) teamwork plays vital role because it is not
only develop individual skills but also inspires others to improve their skills by learning
effectively. Good teamwork builds effective characteristic such as open and honest
communication. It leads loyalty in each who involved in a team as team member. A
good team keeps defined roles so that confusion doesn't take place in employee while
working. Good team offers open communication that reduces conflict in employee and
builds good relationship among them. They also support each-other to work hard and
achieve common goal. A good team gives values to each other by listening their
different opinion intently. It gives negative impact as well for example due team-working
they are highly dependent to each other. Team doesn't make effective decision when
needs. they don't understand other members roles who also has team within company.
Sometimes, conflicts also occurs among team members during performing their job in a
team.
As illustrated by Etikan and Bala, (2017) there are some issues which generally
occurs while assigning task. For example each team member has own opinion and
each wants to give priority of their thoughts as results it leads conflict among them.
Another reason is poor communication that also responsible to reduce well-being of
employee within workplace. To resolve such kind issues among team member offers
open communication. It helps them to understand each other and reduces conflicts as
well.
Impact of teamwork on express delivery department
Teamwork plays essential role in express delivery department which is division of
Wednesbury. There are various employees who work in team. Even they motivate each
other to work effectively. There were open communication in employees which helps

them to ask their queries relevant to salary and task confusion. Due to open
communication generates healthy atmospheres within workplace and maintains well-
being of employees in department while completing task. Express delivery department
performance is better rather than other due to good team working. Thus, impact of
teamwork is quite good in express delivery department.
Strategies adapt by Express delivery department
There are various strategies which adapts by express delivery department to
maintain team working such as open communication. It is first strategy which helps
employee to communicate together and builds good relationship between themselves. It
is not only builds good relation but also creates loyalty for each other in a team.
Tuckerman's theory is applied by express delivery department for building team working
in employees. While team leader adapts democratic leadership style to accomplishes
employee objectives who involve in team. Thus, type strategies adapts by express
delivery department but it gives negative impact on department as well
According to Fletcher, (2017) and Kumar, (2019) express delivery department
which is division of Wednesbury in UK faced some challenges while assigning task in
team.
Issues identify in team
There are various issues which alters into challenges for express delivery
department. Conflict is major issue which arise among team members. It occurs due to
poor communication or wants give more priority of their thoughts than other. Team
member unable to resolve their conflicts that shows they have poor communication.
Department doesn't get good ideas from team while making decision for improving
department performance. It is interpreted that lack of people are creative mind as result
doesn't get effective decision. Another issue is leadership which is major issue because
express delivery department that famous for teamwork. There is no effective leadership,
so unable to resolve their issues.
Strategies to improve teamwork
To build good team requires good leadership that is situational leadership. It is
beneficial leadership style for team leader. It is not only leads creativity in team member
but also supports to improve their capabilities for resolving conflict issues. So it good

strategy which resolve issues that is identified in express team department. Other
strategy is Belbin team role theory. This theory is specially designed for team building
which comprised nine roles of team building. Roles are resource investigator, team-
worker, co-ordinator, plant, monitor evaluator, specialist, shaper and implementer.
These roles help team leader to define their responsibility and how to perform well.
Team leader can conduct skills and development program for team member where they
can learn new skills and can improve their skills. Such kind programs not only improves
working efficiency as well builds collaboration between them.
360 feedback strategy also consider as effective strategy that helps department
to know about their issues that can related to workload, leader dominance and salary
issue. Team leader can easily gather feedback of their member's about strategy or
problems. While customers are main stakeholder which can help team leader to shares
information about team member performance at workplace. These feedbacks can help
team leader and express delivery department to understand each member performance
within workplace. By this strategy, department can reduce conflicts among them and
manage their well-being within workplace. This strategy is quite effective because it
resolves overall issues which is identified in department among team member.
To improve high performance of team can implement some rules such as Anti-
discrimination, listen them intently before implementing decisions. To give equality
opportunity to each member in team that helps to achieve large number of task in
minimum time. To give respect out of working hours as well that builds good relationship
in team members. Transparency in communication strategy also good option to resolve
issues and it improves team performance. For example when transparency in
communication as result team member shares their opinions and issues together that
builds trust among them.
RESEARCH METHODOLOGY
It is the specific procedure or techniques which is used to recognize, elect,
procedure and examine data that gathers through research about a topic (Howard and
Zellweger, 2018).. This section helps reader to critically evaluate overall information's
reliability and validity.

Research population: Express delivery department which is division of
Wednesbury is a research population. Generally research is based on the express
delivery department, so it is taken as research population.
Research sample: Fewer number of people which is elected from large
population as sample size known as sampling. Sample is by two methods probability
method and non probability methods.
Probability sampling methods: It is quite easy method which helps to collect
sample randomly (Talman, 2018). It doesn't require any specific method to select
sample.
Non-probability sampling: While it is systematic method which requires bias
method for choosing correct sample. In this method takes sample by measuring that it is
appropriate or not for research.
Here will select probability sampling because it doesn't keep any bias method
and it keeps low cost. Express delivery department's employees are taken as research
sample. 10 employees are randomly selected from this department and involves them
as part of research sample.
Research types
Research are two types qualitative and quantitative which helps to collect data
effectively.
Qualitative research: It is a scientific method of visualization or observation for
collecting non-numerical data. It provides deep understanding in people or in simple
word a method which can easy to understand by people (Salmon, Stanton and Jenkins,
2017). It provides quality in information and helps them to interprets in the form of
graph, pie charts etc. it makes research interesting for reader because they can
understand data through pie chart and graph.
Quantitative research: It is a mathematical method which is used to gather
numerical data. It is a bit complicate to understand research outcomes because
information coded into numerical data.
Here will use qualitative research for collecting information because it provides
quality in information that is essential for research. Thematic is a part of qualitative

research method which helps to gather information. Thematic methods supports to
create themes. Data will collect on the basis of theme. So, qualitative method is
appropriate method for collecting information.
Data collection:
It is the procedure of collecting and evaluating information by using standard
techniques or targeted variables (McEwan and et.al., 2017). The outcomes can
evaluates through various techniques such as interviewer, survey, case study methods
and questionnaires. Data is collected by two methods primary data collection and
secondary data collection.
Primary data collection: Data is collected by real or standard variables, survey
and interviews.
Secondary data collection: Secondary data is collected through primary data
(Lacerenza and et.al., 2018). Generally secondary data is used for interpreting primary
data and raise accurate result for research.
Primary and secondary data are used for research because it helps to gather
measure and analyse data. Primary data is collected by preparing questionnaires
through sample population.
Primary Questionnaires
Sample size: 10 employees which are selected from express delivery department
population. Questionnaire is based on the sample population.

Name:
Age:
Gender:
Q.1 Do you think teamwork is important?
 Yes
 No
 Not sure
Q.2 Do you think teamwork is supported by express delivery department?
 Yes
 No
 Not sure
Q.3 Do you think team members are effective listeners while making decision in
express delivery department?
 Strongly Agree
 Agree
 NA
 Strongly Disagree
 Disagree
Q.4 Do you think work assigned is distributed fairly in express delivery department?
 Yes
 No
 Not sure
Q.5 which issue faced by express delivery department while assigning task in team?
 Conflict issue
 Communication issue
 Lack of transparency
 Low engagement of team member
 All of them
Q.6 Do you face any conflict while working together in team?
 Yes

 No
 Not sure
Q.7 Do you think team member are cooperative of each other's responsibility?
 Strongly Agree
 Agree
 NA
 Strongly Disagree
 Disagree
Q.8 which strategies adapts by express delivery department to improve teamwork at
workplace?
 Situational leadership style
 Belbin theory model
 360 feedback strategy
 All of them
Q.9 Do you think teamwork meets challenging goals?
 Strongly Agree
 Agree
 NA
 Strongly Disagree
 Disagree
Q.10 Shares your experience regarding team working in express delivery
department?
__________________________________________________________________
CONCLUSION
This research has been concluded above which is based on the research topic
that is “The impact of teamwork in UK express delivery department Wednesbury
division”. It has been concluded literature reviews which has been concluded
significance of teamwork, strategies which is adopted by express delivery department.
Research methodology has been summarized in research where used qualitative

research method that is based on thematic research. Primary sampling method also
used for research because it is required for preparing questionnaire.
REFRENCES
Books and Journals

Bell, S.T and et.al., 2018. Team composition and the ABCs of teamwork. American
Psychologist. 73(4). p.349.
Etikan, I. and Bala, K., 2017. Sampling and sampling methods. Biometrics &
Biostatistics International Journal. 5(6). p.00149.
Fletcher, A.J., 2017. Applying critical realism in qualitative research: methodology meets
method. International journal of social research methodology. 20(2). pp.181-
194.
Howard, A.K.T. and Zellweger, M., 2018, March. Assessing Teamwork in Large
Classes. In Proceedings of the 2018 ASEE Southeast Section Conference,
Daytona Beach, FL.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage
Publications Limited.
Lacerenza, C.N and et.al., 2018. Team development interventions: Evidence-based
approaches for improving teamwork. American Psychologist. 73(4). p.517.
McEwan, D and et.al., 2017. The effectiveness of teamwork training on teamwork
behaviors and team performance: a systematic review and meta-analysis of
controlled interventions. PloS one. 12(1).
Salmon, P.M., Stanton, N.A. and Jenkins, D.P., 2017. Distributed situation awareness:
Theory, measurement and application to teamwork. CRC Press.
Talman, J., 2018, August. Enhancing Teamwork in Group Projects by Applying
Principles of Project Management. In Innovations in Teaching & Learning
Conference Proceedings(Vol. 10).