Report on Technological Changes and Implications in Hospitality Sector

This report addresses the impact of technological changes on the hospitality industry, focusing on key areas such as smart tourism, personalized customer relationships, security concerns, and the long-term effects of climate change. It evaluates smart tourism strategies, including smart room controls and interactive local experiences, and discusses the importance of customer feedback and safety measures. The report also highlights the need to resolve travel barriers, educate users on new technologies, and understand the transformative effect of tourism on geopolitics and socio-economic progress. Furthermore, it considers the impact of global economic and political perspectives on the hospitality industry and changes in tourism demand from emerging nations. The report concludes with short-term recommendations, such as improved training in new technologies, and long-term recommendations, such as upgrading to digital technology services, to adapt to the evolving landscape of the hospitality sector. It references various academic sources to support its analysis and recommendations.

Technological Changes
and Its Implications in
the Hospitality Sector

Outline
 Key changes in Hospitality sector
 Smart Tourism
 An Evaluation on Smart Tourism
 Personalise relationship with customer their feedback and recommendation
 Concerns for safety and security
 Long-term impacts on tourism of climate change and global warming
 Resolving barriers to travel
 Educating users about optimizing the application of new technologies
 Understanding the transformative effect
 Impact of global economic-political perspective
 Changes in tourism demand and short and Long term Recommendations

INTRODUCTION
• Aim: Addressing the issues of technological changes
and its implication in the hospitality industry.
• This report also demonstrated different issues faced
by the hospitality sector.

TEAM MEMBER
• TARANJEET KAUR
• SAPNA RAMPAL
• RAJDEEP SRAN
• SATISH KAFLEY

Key changes.
Key changes in hospitality sectors because of the smart
technology
Improve efficiencies
Automating check-in and check-out
Keyless entry
Save energy
Online bookings (Li, Tryfonas, & Li, 2016).

What is Smart Tourism?

AN EVALUATION ON SMART TOURISM
 smart guide
 smart shopping guide
 payment settings
 traffic flow
 weather information
 registration of tourist movements (Fyall, 2019).

New smart strategies in
Hospitality industries
• 1. The Smartest of Room Controls
• 2. The Voice is the Master
• 3. Saving the Planet, Whilst on Holiday
• 4. Getting Interactive with the Locals
• https://www.revfine.com/smart-hotel-technology/
• https://www.youtube.com/watch?time_continue=8&
v=zb0_dEAW0QI

Personalise relationship with customer
and customers feedback and
recommendation

Concerns for safety and security remain an
important issue for the hospitality industry

Responding to increased interest in the long-
term impacts on tourism of climate change
and global warming in the context of
hospitality sector

Resolving barriers to travel: visas, passports,
airline services, fees, and delays in the
context of hospitality sector