Research Project: Tech Development & Learning at Four Seasons Hotel

This research project proposal investigates the issues arising from the absence of learning sessions concerning technological development, specifically within the context of the Four Seasons Hotel London. The introduction provides an overview of the research, background, rationale, aims, objectives, and research questions. The literature review explores the importance of technological changes, the issues that arise due to the absence of learning sessions, and strategies for providing proper learning to employees. The research methodology outlines the research approach (inductive), type of investigation (qualitative), data sources (primary and secondary), and sampling methods. The study aims to determine the impact of technology on the hotel's operations and employee training, including the role of regular learning sessions. The project utilizes a qualitative approach, collecting data through questionnaires from managers and secondary sources like books, journals and articles to formulate a comprehensive analysis and recommendations.

Research Project
Propose

Table of Contents
TOPIC:- “To determine the issue that arise due to absence of learning sessions regrading
technological development”. A study on Four Seasons Hotel London. .........................................1
INTRODUCTION...........................................................................................................................1
Overview of research..................................................................................................................1
Background of study...................................................................................................................1
Rationale.....................................................................................................................................2
Research aim...............................................................................................................................2
Research objectives.....................................................................................................................2
Research questions......................................................................................................................2
LITERATURE REVIEW................................................................................................................3
The importance of technological changes in Four Season Hotel London..................................3
The issues arises in business operations due to technological development in Four Season
Hotel London..............................................................................................................................3
Strategies to be adopted for providing proper learning to workers regrading technical
changes........................................................................................................................................4
RESEARCH METHODOLOGY.....................................................................................................4
REFERENCES................................................................................................................................6

TOPIC:- “To determine the issue that arise due to absence of learning
sessions regrading technological development”. A study on Four Seasons
Hotel London.
INTRODUCTION
Overview of research
In today' world the services industries are growing more rapidly as compare to
commodity segments which become possible due to technological enhancement that allows a
business to ensure that their customers will get more beneficiary services that bring up maximum
customer satisfaction. Technological development within a service organisation or in hospitality
sector plays a significant role as it help in simplifying the process of reducing the hurdles in
delivering services and be able to provide quicker and most reliable services which brings up
maximum customer satisfaction (Dong and et. al., 2017). The main use of technology in term of
rendering the services related with hospitality sector are providing online services in term of
booking services, e-payments, assessing the information, checking experience of other
customers etc. These in turn help in attracting the customers toward an organisation and also
support in forming up their decision in term of purchasing services. But on the other side, these
benefits are being availed by an hotel only when it become able to implement the technological
changes in effective manner. As lack of learning and understanding of employees toward
technological integration in term of services may result into failure of proper utilisation of
technology, increase the number of issues, dissatisfaction of employees etc. For determining this
a study over the Four season hotel will be performed in this project which offer a luxury
hospitality services in London and rest of the world by maintaining the chain of hotels and
resorts throughout the world.
Background of study
Learning sessions conduction on regular basis plays a crucial role in the growth as well as
development of employees and preparing them for future challenges specially in term of
technological development. This is so because it help in developing and understanding of
employees in term of making effective use as well as implementation of technological changes
within the organisation and its absence results into failure of business in term of satisfying
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business need (Mohammadyari and Singh, 2015). For performing this project the Four session
hotel taken into consideration which is a luxury hotel headquartered in Canada. It maintains
around 100 hotels worldwide in order to provide hospitality related services. This season provide
variety of services to the customers in order to enhance their experience a little more luxurious
and delighting which make the whole worth to the amount that customers pay off. The four
season hotel mainly focuses over brining regular changes in term of its technology so that high
quality services can be delivered to the customers. But in order to implement them effectively
within the organisation it is crucial for them to organising regular learning sessions for its
employees so that effective implementation of changes can be possible. This is because absence
of learning sessions in term of technological development brings up sever issues that not only
increase the cost of company and error but also affect the image of company in term of its
performance and promises it give to consumers.
Rationale
The main aim of conducting this project is to determine the role of technological
development within an service organisation along with the issues that get arises due to lack of
learning among the employees. This also support investigator in enhancing its knowledge in term
of issues mainly found in organisation in term of technological implementation and role of
regular learning sessions for employees as well as performance of an organisation. This
information will support the readers or other organisation in forming up better decisions.
Research aim
To determine the issue that arise due to absence of learning sessions regrading
technological development
Research objectives
 To determine the importance of technological changes in Four Season Hotel London.
 To ascertain the issues arises in business operations due to technological development in
Four Season Hotel London.
 To evaluate strategies that Four Season Hotel London can adopt for providing proper
learning to workers regrading technical changes.
Research questions
 What is the importance of technological changes in Four Season Hotel London?
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 What are the major issues arises that get arises in business due to technological
development in Four Season Hotel London ?
 What strategies to be adopted by Four Season Hotel London for providing proper
learning to workers regrading technical changes ?
LITERATURE REVIEW
The importance of technological changes in Four Season Hotel London
As per the information presented by Neelam, 2018, hospitality sector is consider to be
one of the major contributor of economical growth for a country and this contribution has also
get enhanced with the help of Information technology which h supported in simplifying the
operations. It holds major benefits to the hotels by brining up advancement in communication,
guest services and reservation systems. Hotel managers mainly focuses over acknowledging the
fact that internet provides a good alternatives for taking booking for their establishment. The
Four Season hotel can make use of advancement of technologies in order to attract new
customers, enhance the reservation system by providing services detail online, maintaining a
better communication system, in room technology for providing a better experience to them etc.
These all contribute toward increasing the level of improvement in term of practices or
organisational performance that further put emphasis toward increasing the customers attention
toward the quality of services it provide and hence results into greater market performance.
The issues arises in business operations due to technological development in Four Season Hotel
London
According to the information presented by Shields and et. al., 2015, the technological
development brings up several opportunities in term of organisational growth as well as its
performance at marketplace. This is because it support in improving the quality of operations
performed by employees at marketplace which further support in improving the level of
customers satisfaction. This will support Four Season Hotel London in improving its image in
front of customers and be able to providing high quality services. But on the other hand, it brings
up several challenges if not managed properly. This includes lack of knowledge among
employees which may increase the cost as well as number of errors of Four Season Hotel
London which in turn may affect the brand image of the company. In addition to this it may also
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results into failure of hotel to provide appropriate benefit to customers which may affect their
satisfactory level.
Strategies to be adopted for providing proper learning to workers regrading technical changes.
As per the view point of Neuhofer, Buhalis and Ladkin, 2015 for effective
implementation of technological changes within the organisation it is crucial to firstly prepare
and develop the employees to be capable of working with that particular organisation. Hence,
Four Season Hotel London must focuses toward enhancing the learning practices of its
employees in order to make them compatible with the changes that are prevailing in marketplace.
For this the managers of Four Season Hotel London can arranging training session for the
employees where they can learn the ways through which operations can be performed in
effective manner. Despite of this seminars can be organise in order to enhance their
understanding regarding the technology to be implement in operations and manner in which it is
beneficial for them to use them while performing operations.
RESEARCH METHODOLOGY
Research methodology section of an investigation depict about the number of tools and
techniques that are used by the investigator in order to collect evaluate and interpret the
information in more effective manner that leads to accomplishment of research aims and
objectives. The tools and techniques used for this investigation are mentioned below:
Research approach:- There are mainly two type of approaches that can be used within
an investigation such as inductive and deductive. Among them inductive approach will be used
for this investigation as it support in presenting the data for investigation in detailed manner by
making use of theoretical framework which help in developing better understanding (Chahal and
Bakshi, 2015).
Type of investigation:- The investigation are of two type of investigation that qualitative
and quantitative. In order to perform this investigation qualitative mean of investigation will be
taken into consideration which allows the researcher to present information in more effective and
detailed manner which is easy to understand.
Source of data :- For gathering information regarding an investigation two sources are
used such as primary and secondary source of information. In order to perform this investigation
effectively both primary and secondary sources will be used where primary data will be gathered
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through questionnaire and on the other hand secondary will be gathered from several sources like
books, journals, articles etc. which then be critically evaluated to form literature review (Noe,
Hollenbeck, Gerhart and Wright, 2017).
Sampling:- For gathering information through questionnaire sampling will perform
which involve selecting a group of people as a respondents for particular set of questions. For
this random sampling method will be used under probabilistic approach which ensure selection
of people without any sort of bias behaviour so that most reliable information can be gathered
(Manuti and et. al., 2015). The sample size will be 10 managers as respondents.
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REFERENCES
Books and Journals
Dong, Y. and et. al., 2017. Enhancing employee creativity via individual skill development and
team knowledge sharing: Influences of dual‐focused transformational
leadership. Journal of Organizational Behavior, 38(3), pp.439-458.
Mohammadyari, S. and Singh, H., 2015. Understanding the effect of e-learning on individual
performance: The role of digital literacy. Computers & Education, 82, pp.11-25.
Shields, J. and et. al., 2015. Managing employee performance & reward: Concepts, practices,
strategies. Cambridge University Press.
Neuhofer, B., Buhalis, D. and Ladkin, A., 2015. Smart technologies for personalized
experiences: a case study in the hospitality domain. Electronic Markets, 25(3), pp.243-
254.
Chahal, H. and Bakshi, P., 2015. Examining intellectual capital and competitive advantage
relationship: Role of innovation and organizational learning. International Journal of
Bank Marketing, 33(3), pp.376-399.
Noe, R. A., Hollenbeck, J. R., Gerhart, B. and Wright, P. M., 2017. Human resource
management: Gaining a competitive advantage. New York, NY: McGraw-Hill
Education.
Manuti, A. and et. al., 2015. Formal and informal learning in the workplace: a research
review. International journal of training and development, 19(1), pp.1-17.
Sheehan, M., Garavan, T. N. and Carbery, R., 2014. Innovation and human resource
development (HRD). European Journal of Training and Development, 38(1/2), pp.2-14.
Online
Neelam. 2018. Role of Information Technology in the Hospitality Industry. [Online] Available
through: <https://www.trilyo.com/blog/role-of-information-technology-in-the-
hospitality-industry/>
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