MGMT 121 - Techno Greats Case Study: Analysis and Solutions

This case study analyzes the management challenges faced by Ed Worthy, the General Manager of Techno Greats, a company specializing in blood and plasma substitutes. The study identifies issues such as employee job-related problems, lack of clear responsibilities, and the manager's stress and self-doubt due to unmet expectations and lack of support from higher authorities. The analysis explores the root causes, including discouragement, unreasonable expectations, lack of cooperation, and ineffective leadership. It proposes options like improved communication, employee involvement, and research-backed strategies. The recommended decision criteria focus on adopting proper management practices, fostering discipline, providing training, and developing leadership. Implementation involves organizational research, performance measurement, and regular meetings with stakeholders, emphasizing the importance of monitoring and human resource management practices to measure success through employee satisfaction and improved organizational performance. Desklib provides students with access to this and other solved assignments and resources.

Running head: PRINCIPLES OF MANAGEMENT
Principles of management
Name of the student
Name of the university
Author note

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Table of contents
Synopsis..........................................................................................................................2
Problem..........................................................................................................................2
Cause options analysis....................................................................................................3
Options analysis.............................................................................................................4
Decision criteria.............................................................................................................5
Discussion......................................................................................................................6
Implementation...............................................................................................................6
Measuring success..........................................................................................................8
Reference list and bibliography......................................................................................9

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Synopsis
The proper management system is needed to be adopted in the case of managing both
the external and internal activities in an organization (Bird 2016). In this study, the company
named Techno Greats and its internal management issues have been highlighted. In this
study, it has been identified that the company is dealing with various types of challenges in
the case of managing its lab problems. The company has established 10 labs in Canada. The
labs have been established in the market for managing the surgical procedures. With the 250
numbers of employees, the organization has started its functions. It has been identified in this
study that the general manager of the company named Ed worthy has faced various problems
in the case of managing the entire organizational procedure in the proper manner. In the
organisation, the manager has applied various techniques in the case of bringing the changes
in the organization. However, the manager has faced disappointment due to dealing with such
situation. As its result self-doubt and stress have increased.
Problem
It has been identified in this study that the general manager of the organization has
identified that the employees in this organization have to deal with several job-related
problems. Due to the increasing rate of confusion in the organization, the general manager
was not able to bring the changes in the organization. The manager has started breaking the
procedure, objectives and implementation techniques in the organization. Although the
manager has taken various initiatives in the case of dealing with the situation, the higher
authorities were not giving proper attention to the manager. Due to this reason the stress and
disappointment have occurred in the manager's mind. It has been identified in this study that
the facility manager of the company inform the general manager that the trade person was
assent. Due to this reason, the entire plan gets affected. The general manager has decided to

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bring the changes in the entire process, and for this reason, the person has collected the
permission from the higher authority. In order to deal with the situation when the meeting
with the employees has been arranged, in that place, the manager gets to know about the
issues regarding the data management process in the company.
It has been identified that due to lack of proper management system in the clerical
employees were dealing with several problems. It has also been identified in this study that
due to improper management the employees were not clear about their responsibilities in the
organization. This can be said that it has created problems in the monthly uses report.
Although the process of management in the organization was not quite impressive, it was
running in an ordinary process. After joining the organization, the general manager has tried
to bring the changes in the organization by adopting related several changes. In order to ring
the changes, the manager has adopted stoke and investment employee management related
strategy. However, in the case of applying the strategies in the organization, the manager has
faced various disappointment. Due to excessive expectation, the manager thought that the
ideas would be appreciated by the higher authority. By facing much disappointment from the
organization, the manager has started blaming himself. This has increased the stress and self-
doubt in him. This has increased the mental illness of the manager. Due to stress and extreme
disappointment, the manager named Ed has started blaming himself.
Cause options analysis
After analysing the entire situation, I have analysed that the major cause of this loss
was the discouragement and unreasonable expectation. As the manager named Ed has no
practical experience in managing an organization, therefore in the case of applying the
theoretical knowledge the disappointment increases. In the initial stage, when the manager
went to talk with the higher authority, in that situation, the person did not entertain him. If the

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manager were informed about the organizational situation clearly, this would have been
better for him to analyse the situation. On the other hand, I believe that lack of cooperation
from the higher authority was the main cause of this situation. If the authority had cooperated
with the manager to implement the management practices, this would have been better for the
organization too. I believe the previous manager of the organization was not capable enough
to manage the team properly. Lack of leadership management practices in the organization
can be responsible for this. Due to this reason lack of discipline among the employees is
being analysed. As per my opinion, the manager was also quite impatient. Before adopting
any organizational strategy, the research is very important. Within the few days of joining the
manager had adopted the strategies, which have faced the failure. After analysing the study, I
have also analysed the whole management system is very inactive in the company. Therefore
the innovation has not being appreciated by anyone.
Options analysis
After analysing the study, it has been identified that the company named Techno Greats
has faced various challenges regarding its management practices. In order to bring the
changes in the organization, the manager of the company had taken various initiatives,
however, due to lack of attention the initiatives have faced failure. In this study, it has been
mentioned that due to disappointment in the organization, the manager was dealing with the
stress and self-doubt. I believe, if the higher authority of the organization had taken proper
discussion for analysing the ‘managerial situation, this would have motivated the manager.
On the other hand, before developing any practices in the organization, research needed to be
done. As I have analysed that the company was dealing with the issue regarding improper
employee management, therefore, the healthy relationship needed to be developed in the
organization in the case of dealing with the situation. If the employees get space in the
workplace, they will get the chance to discuss their problems with the managers. Hence, this

5PRINCIPLES OF MANAGEMENT
can be said that by bringing the proper management system in the organization if the manager
would have adopted the strategies, this would have been better for the company as well as the
manager.
Decision criteria
In this study, it has been mentioned that in order to deal with the organizational problems the
company needs to focus on adopting proper management practices in the organization. In the
above portion, it has been suggested that proper research is needed in the organization for
analysing the internal situation of the employees. If this strategy is being adopted in the
organization, this will help the organization to understand the situation of the employees.
Through this process, the internal organizational culture of the company can be improved.
As the study has already mentioned that due to lack of discipline in the organization, the
employees are not dedicated towards their job, therefore, the rate of absence increases. This
has been suggested that if the proper timeline is developed in the organization, this will help
to increase the efficiency of the employees (Bloom, Sadun and Van Reenen 2015). On the
other hand, different training and development practices need to be adopted by the company
for increasing the efficiency. By developing proper budgeting, the related development
practices can be properly done (Donate and de Pablo 2015). Different reward and recognition
offers are required in the case of motivating the employees towards their work. On the other
hand, it has also been suggested that if the organization focuses on developing proper
leadership management strategy in the organization, this will be helping in the case of
discipline among the employees. This will make the employees responsible for their job.
Another way, this can be said that by developing the proper communication among the
employees, the company will be able to motivate the employees towards their work.

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Discussion
After analysing the entire study, this can be said that the company needs to focus on
adopting the leadership strategy on the organization in the case of dealing with the
organizational issues. By adopting this strategy, the internal culture of the company can be
developed. On the other hand, this can be said that the leadership strategy is very effective in
the case of motivating the employees towards organizational goals and objectives. By
adopting the leadership practices, the managers will be able to understand the needs and
demands of the employees. This can be said that leadership techniques are being used in the
case of bringing both the personal and professional development.
Implementation
Implementation of the proper management plan in the organization is very important
(Beske, Land and Seuring 2014). This can be said that by implementing the management
strategies the managing committee of the organization named Techno Greats will be able to
develop proper managerial practices in order to avoid this kind of disappointing situation. In
this study, it has been identified that due to lack of proper communication and managerial
practices the organizational failure has occurred. As stated by Lee, Shiue and Chen (2016), in
order to deal with the situation organizational research is very important. This will be helping
to analyse in which areas the developments are required. Measuring the organizational
performance is another important part of the implementation process. Depending on the
performance of the employees, if the organization is growing or not can be understood by the
managers (O'Neill, Beauvais and Scholl 2016). The meetings need to be arranged with the
higher authorities on the regular basis. Through this process, the higher authority will be able
to understand what kind of issues the employees are facing. In the study, it has been
identified that most of the times in the case of employee absence, the other employees are
being replaced. This also another important reason for performance quality issue in the

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company. Therefore the organization needs to focus on implementing proper operation plan
in the workplace in the below table organizational plan for the company has been provided
(Scott, DeLone and Golden 2016).
Actions 1st to 3rd week 4th to 6th week 7th to 9th week 10th to 12th week
Research on the
organizational
activities
Analyse the past
three years plan
of the company
Analyse the
impacts of the
previous
planning on the
organizational
performance
Develop proper
communication
in the
organization
Arranging
meeting with
the employees
for discussing
their issues
Arrange the
meeting with
the higher
authorities for
developing a
proper
management
plan
Organizational
goals need to be
selected
Provide training
to the
employees for
encouraging
them in their
work
Figure: Gantt chart
Source: Created by the author

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Measuring success
As the issues have been occurred in the organization due to lack of attention, therefore, if the
proper management practices will be introduced in the company, it will need adequate
monitoring. On the other hand, Helmreich and Merritt (2017) opined that in order to bring the
cultural changes, the Human resource management practices are needed to be introduced. By
using different management tools, the organization will be able to analyse the performance of
the employees (DKPA 2017). On the other hand, the technical record needs to be maintained
in order to get the statistical data. By introducing different training and development material,
the internal performance of the company can be improved. Therefore, this can be concluded
that in order to measure the organizational success, the values, mission and vision needed to
be determined (Pruskowski et al. 2017). In this case, believe of the managers on their
employees is very important. Another way this can be said that the success can be measured
by analysing the employee satisfaction in the organization.

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Reference list and bibliography
Beske, P., Land, A. and Seuring, S., 2014. Sustainable supply chain management practices
and dynamic capabilities in the food industry: A critical analysis of the
literature. International Journal of Production Economics, 152, pp.131-143.
Bird, H.A., 2016. Principles of Management. In Performing Arts Medicine in Clinical
Practice (pp. 53-60). Springer, Cham.
Bloom, N., Sadun, R. and Van Reenen, J., 2015. Do private equity owned firms have better
management practices?. American Economic Review, 105(5), pp.442-46.
Bolden, R., 2016. Leadership, management and organisational development. In Gower
handbook of leadership and management development (pp. 143-158). Routledge.
DKPA, D., 2017. PRINCIPLES OF MANAGEMENT.
Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2),
pp.360-370.
Guldenmund, F., 2015. Organizational safety culture. The Wiley Blackwell Handbook of the
Psychology of Occupational Safety and Workplace Health, pp.437-458.
Helmreich, R.L. and Merritt, A.C., 2017. Culture at work in aviation and medicine: National,
organizational and professional influences. Routledge.
Lee, J.C., Shiue, Y.C. and Chen, C.Y., 2016. Examining the impacts of organizational culture
and top management support of knowledge sharing on the success of software process
improvement. Computers in Human Behavior, 54, pp.462-474.

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Manierre, M., 2016. Pathways to success: measuring and explaining successful aging.
University of Delaware.
Nyflot, M.J., Zeng, J., Kusano, A.S., Novak, A., Mullen, T.D., Gao, W., Jordan, L.,
Sponseller, P.A., Carlson, J.C., Kane, G. and Ford, E.C., 2015. Metrics of success: Measuring
impact of a departmental near-miss incident learning system. Practical radiation
oncology, 5(5), pp.e409-e416.
O'Neill, J.W., Beauvais, L.L. and Scholl, R.W., 2016. The use of organizational culture and
structure to guide strategic behavior: An information processing perspective. Journal of
Behavioral and Applied Management, 2(2).
Pace, A., Alper, R., Burchinal, M.R., Golinkoff, R.M. and Hirsh-Pasek, K., 2018. Measuring
success: Within and cross-domain predictors of academic and social trajectories in
elementary school. Early Childhood Research Quarterly.
Pfeffer, J., 2014. Business and the spirit: Management practices that sustain values.
In Handbook of workplace spirituality and organizational performance (pp. 43-59).
Routledge.
Pruskowski, K.A., Rizzo, J.A., Shields, B.A., Chan, R.K., Driscoll, I.R., Rowan, M.P. and
Chung, K.K., 2017. A Survey of Temperature Management Practices among Burn Centers in
North America. Journal of Burn Care & Research.
Scott, M., DeLone, W. and Golden, W., 2016. Measuring eGovernment success: a public
value approach. European Journal of Information Systems, 25(3), pp.187-208.

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