This report delves into the significance of technology in operation risk management and performance evaluation within the banking sector of Dubai. The research explores the current landscape, emphasizing operational risks like cyber threats and the adoption of technologies such as AI and Blockchain. It examines the aims, objectives, and research questions, focusing on how technology mitigates risks and enhances performance. The literature review covers operational risk concepts, performance management theories, and the impact of technology on banking operations. The methodology outlines the research approach, design, data collection, and ethical considerations. The findings highlight how Dubai banks utilize technology to improve customer experience, financial structure, and risk management, while addressing the challenges of implementation and the role of regulations. The report concludes with insights into the effective use of technology for addressing operational risks and enhancing overall performance in the banking sector of Dubai.
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