The Role of Information Technology in Courier Service Businesses

This report investigates the crucial role of Information Technology (IT) in enhancing courier business services. It highlights how IT provides platforms for data retrieval, storage, and transmission, which are essential for modern business operations. The report focuses on the benefits of IT in courier services, including prompt online collection and labeling, real-time online tracking, vehicle positioning systems, and improved customer satisfaction through live reviews. These technologies streamline processes, offer better tracking capabilities for clients, and enable courier companies to optimize delivery routes. The analysis draws on several research papers to support the claims. The conclusion emphasizes the significant progress courier businesses have made due to advancements in information and communication technology. This report is a valuable resource for understanding the transformation of the courier industry through IT integration.

Running head: USAGE OF INFORMATION TECHNOLOGY IN BUSINESS
Usage of Information Technology in Business
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1USAGE OF INFORMATION TECHNOLOGY IN BUSINESS
Information technology acts as a platform that provides support to the computers to retrieve,
store, manipulate and transmit data. Modulation of information serves as the main purpose of
information technology in regular business. This report will discuss about the importance of
information and communication technology in courier business services.
The benefits that the courier service businesses are getting due to the information and
communication technologies are as followed: -
Prompt online collection and labeling
Previously the shipping of air waybill used to be manual in nature until the technology
regarding information and communication gained access in the field of courier business services
(Żygis & Malisz, 2018). After reaching the desired level of advancement in the field of
information and communication technology the entire process of shipping air waybills has grown
easier and faster. Completion of the activity through online sources prevents the career from re-
entering the data in their system multiple times, hence reducing the time spent and the labor cost.
Real time online tracking
The benefit of online tracking of a product enables the client to keep a track over the
deliverables that are sent or that are to be received. The status of the deliverables are constantly
being updated in the database of the courier company through which both the receiver and the
sender can find out the status of delivery of the product right from the time of being packed and
dispatched to the time until it gets delivered to the desired receiver (Nyaga, 2017). This process
enables the clients to contact the courier service in case of any kind of delay or query regarding
the delivery of the product.

2USAGE OF INFORMATION TECHNOLOGY IN BUSINESS
Vehicle positioning system
The advantages of this phenomenon can be enjoyed due to the advancement in information
and communication technology which allows the courier business system to track the location of
vehicles and know about the congestion of traffic in the street that are to be used while the
process of delivering the deliverable (Xiang, Magnini & Fesenmaier, 2015). This process enables
the courier company to estimate the time that could be needed in order to deliver the item to their
desired location. Henceforth the estimation can be provided to the clients, which save time for
both the client and the courier company. This technology of using GPS also enables the courier
organization to avoid the congested streets during the rush hours.
Delivering satisfaction
With increase in growth of courier organizations it is not enough to deliver only the
deliverables but also the satisfaction to the client is also a main target (Karcz & Ślusarczyk,
2016). Due to the advancement of the technology, a live review is taken from the clients, which
depicts the satisfaction of the client regarding the services provided. This evaluation of services
helps the organization to improve in daily basis.
From the above discussion it can be concluded that courier business organizations have
been in high progress due to the advancement in the field of information and communication
technology.

3USAGE OF INFORMATION TECHNOLOGY IN BUSINESS
Reference
Karcz, J., & Ślusarczyk, B. (2016). IMPROVEMENTS IN THE QUALITY OF COURIER
DELIVERY. International Journal for Quality Research, 10(2).
Nyaga, J. W. (2017). FACTORS AFFECTING THE PERFORMANCE OF COURIER
SERVICE INDUSTRY: A SURVEY OF COURIER COMPANIES IN
KENYA. International Journal of Supply Chain and Logistics, 1(1), 44-60.
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer
behavior in travel and tourism: Insights from travel planning using the internet. Journal of
Retailing and Consumer Services, 22, 244-249.
Żygis, M., & Malisz, Z. (2018). Slavic Perspectives on Prosody. Phonetica, 75(1), 1-84.