Research: Healthcare Service Improvement in the NHS

This research project investigates the effectiveness of implementing advanced technologies in improving healthcare services within the NHS. The study begins with an introduction and background, outlining the rationale, aim, objectives, and research questions. A comprehensive literature review examines current NHS healthcare services, the impact of technology on patients, and the importance of technological advancements. The methodology section details the theoretical perspective, research design, data collection methods (including primary data through interviews and thematic analysis), sampling techniques, and ethical considerations. The findings, analysis, and discussion chapters present the results of the research, including themes related to current healthcare practices, technology usage, challenges faced by healthcare organizations, and the positive impact of technology. Finally, the conclusion summarizes the key findings and provides recommendations for healthcare improvements, emphasizing the need for technological integration and staff training. The report includes references and appendices with supporting data.

RESEARCH PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................1
BACKGROUND OF THE STUDY................................................................................................1
RATIONALE OF THE STUDY.....................................................................................................1
AIM AND OBJECTIVES................................................................................................................2
Aim.........................................................................................................................................2
Objectives...............................................................................................................................2
RESEARCH QUESTIONS.............................................................................................................2
LITERATURE REVIEW................................................................................................................2
RESEARCH METHODOLOGY.....................................................................................................3
LIMITATION..................................................................................................................................3
OVERCOMING LIMITATION......................................................................................................3
ETHICAL CONSIDERATION.......................................................................................................4
TIMELINE.......................................................................................................................................4
CHAPTER 1: INTRODUCTION....................................................................................................6
Research Title.........................................................................................................................6
Introduction and Background.................................................................................................6
Rationale of the research .......................................................................................................6
Aim.........................................................................................................................................7
Objectives...............................................................................................................................7
Research Questions................................................................................................................7
CHAPTER 2: LITERATURE REVIEW (700)...............................................................................7
Current health care services of the NHS................................................................................7
Impact of technology on health care services to patients.......................................................8
Importance of implementing advance technology in improving health care services...........9
CHAPTER 3 RESEARCH METHODOLOGY..............................................................................9
Theoretical Perspective..........................................................................................................9
Design...................................................................................................................................10
Data collection......................................................................................................................10
Sampling techniques.............................................................................................................10
Data presentation..................................................................................................................10

Reliability and validity.........................................................................................................10
Limitation.............................................................................................................................11
Overcoming limitations........................................................................................................11
Ethical considerations...........................................................................................................11
Time Plan..............................................................................................................................12
CHAPTER 4: FINDING, ANALYSIS AND DISCUSSION........................................................12
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................17
Conclusion............................................................................................................................17
Recommendation..................................................................................................................17
REFERENCES..............................................................................................................................18
APPENDIX....................................................................................................................................20

Research Title
“Healthcare service improvement”
INTRODUCTION
Present study is based on health care service improvement. The main agenda of
conducting this study is to identify effectiveness of implementing advance technologies in
improving health care services of hospitals (Free and et.al, 2013). Current research project will
discuss current health care services of NHS. Furthermore, impact of technologies on health care
services to patients will be explained in the study.
BACKGROUND OF THE STUDY
Technologies are improving and upgrading with rapid speed. Continuous developments
are making changes in the lives of human being and it helps in providing quality services to
patients in the hospitals as well (Free and et.al, 2013). Use of advance technologies help medical
professionals in providing quality care services to users and improving their health conditions.
Practitioners are using advance technologies in order to treat the patients well. X-ray machines,
scan machines, communication mediums, record keeping techniques now have been upgraded
and hospitals are able to identify health care needs of patients and provide them care as per their
requirements (World Health Organization, 2013).
Earlier records show that death rate was very high in UK but with the technological
advancement doctors have become able to provide quality services to users so that they can live a
healthy life (Importance of Technology in Health Care and hospitals, 2017). With the help of the
latest equipment diagnostics of the patients have become easy for the doctors. MRI technologies,
radiologists etc. tools are being used by medical professions in order to examine the situation of
the health care users (Groves and et.al, 2016).
RATIONALE OF THE STUDY
In-spite of several changes in the health care services death rate of population is
increasing rapidly. Technologies have helped in the health care sector in minimizing this ration
and it can also support in improving the healthcare services of hospitals. With the help of this
study scholar will be able to identify importance of technologies in the medical industry. That
would help doctors ad other medical professionals in identifying their loop falls and
implementing the changes in the system (Kvedar, Coye and Everett, 2014). Furthermore, with
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the help of this research project scholar will be able to indicate the concern authorities for
making changes in the standards and ensuring implementation of the latest equipments in the
hospitals and nursing homes so that death rate of the nation can be minimized and health care
services of the care home can be improved.
AIM AND OBJECTIVES
Aim
“To identify effectiveness of implementing advance technology in improving health care
services: A study on NHS”
Objectives
 To explain current health care services of the NHS.
 To identify impact of technology on health care services to patients.
 To explain importance of implementing advance technology in improving health care
services
RESEARCH QUESTIONS
 Does implementation of technology can help in improving current health services of
NHS?
 Explain current health care services of the NHS?
 How technology impact on health care services to patients?
 What are the importance of implementing advance technology in improving health care
services?
LITERATURE REVIEW
As per the view of Frieden, (2014) health care services of UK are quit good and medical
professionals are providing quality care services to the patients so that they can live a healthy
life. Technology plays significant role in the health care sector. That helps in identifying specific
health needs of patients and giving them treatment accordingly.
Becker and Kleinman, (2013) stated that advance technologies support medical
professionals in measuring the condition of patients well. Advance software improve care and
efficiency level and patient can get recovered soon. According to Dietz and et.al, (2015) by
implementing the latest equipments in the system care provides can keep electronic health
records and can diagnose the patients properly. That helps in giving them right treatment and
improving their health care condition.
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RESEARCH METHODOLOGY
Research methodology is the analysis tool through which research can gather realistic
information about the topic and can conduct the investigation in effective manner. In the present
research project scholar will take support of interpretivism philosophy. The study would involve
theories and models thus use of this tool would be better for the researcher. Because with the
help of this method scholar will be able to collect in-depth detail about the effectiveness of
technology in the health care service improvement. Furthermore, investigator will take support of
descriptive research design (Importance of Technology in Health Care and hospitals, 2017). This
method will help the researcher in describing each aspect in detail and getting realistic
information about the technologies and its impact on health care service improvements. In the
present study data will be gathered by involving human being in the investigation. For collecting
detail about the effectiveness of implementation of the technologies in the health care service
improvident researcher will take support of primary data collection sources. Probability
sampling will be selected by the scholar, individual will use random sampling technique this will
help in minimizing the biasness. For analysing the information researcher will use thematic
analysis tool this would be better for the qualitative type of study.
LIMITATION
Time would be major constrain in this study for the researcher in such limited period
individual would feel difficulty in completing the study. Scholar would not be able to involve
large medical professionals in the investigation, sample size will be limited which would be
another limitation of the research project. Researcher will have limited financial resources due to
which individual will not be able to involve any latest software for analysing the data.
OVERCOMING LIMITATION
In order overcome from these limitation scholar will schedule the planning and will
decide time frame for each activity. This will help in completing the study on time. Researcher
will involve all relevant questions in the interview so that few participants can give large detail
about the subject matter. Thematic analysis is the great tool which is suitable for the study thus,
invidious will not require much amount for using thematic analysis tool.
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ETHICAL CONSIDERATION
Investigator will not copy any material from any website, indivudal will read each article
and will write in its own language. Furthermore, researcher will take permission from the
respondents and after that individual will conduct interview with them.
TIMELINE
Week 1
Week
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9 Week
Meeting
with
supervis
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Submissi
on of
proposal
Collectio
n of data
Reviewi
ng
previous
literature
s
Analysis
of data
Reviewi
ng the
project
4

Conclusi
on and
Recomm
endation
Submissi
on of
project
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RESEARCH PROJECT
CHAPTER 1: INTRODUCTION
Research Title
“Healthcare service improvement”
Introduction and Background
Technology plays significant role in the organization, it helps in improving operations of
the firm and support in meeting with the needs of customers. As per the view of committee on
quality of health care has described that health care system of nation is not providing quality care
services to diligent (Free and et.al, 2013). Use of advanced technology can assist in improving
quality of services in hospitals. Quality of system is judged by looking at the impact of services
on patient's health condition. Use of technologies in hospitals can support health care
professional in gathering good information about health status of enduring and they can identify
problems effectively. This can assist in providing quality care to these suffered persons so that
their well being can get improved soon. These technologies aid in reducing errors and medical
professionals can make sound clinical decisions for the welfare of diligent (Skinner and Staiger,
2015).
Most effective technologies used in care homes are such as electronic patient records,
portable computers, database with online query, automated capturing of data, etc. Doctors and
nursing staff can collect information by medical illness of patient by applying alternative tests.
For implementing these tests they require updated machineries so that they can examine the
condition of patient well and can provide them treatment accordingly. It helps in serving than
better and meeting with their health care needs (Folland, Goodman and Stano, 2016).
Present study will discuss effectiveness of implementing advance technology in
improving health care services. Furthermore, it will explain current health care services of NHS.
It will also describe impact of technology on health care services to patients. In addition,
importance of implementing advance technology in improving health care services will be
illustrated in this research project.
Rationale of the research
Death rate in Australia is increasing with the rapid speed. Doctors are unable to get
sufficient information about patients (Sun and et.al, 2013). That is why they feel unable to give
proper treatment to these persons. It is essential to improve health care services which is only
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possible by implementing technologies in the hospitals. Through this investigation scholar will
be able to describe importance of these techniques and reducing death rate as well. Most of the
medical professionals are not aware with these advance techniques and they have no knowledge
about these equipments. This study will make them aware with the advantage of technology and
they will be able to provide quality care to these suffered persons.
Aim
“To identify effectiveness of implementing advance technology in improving health care
services: A study on NHS”
Objectives
 To explain current health care services of the NHS.
 To identify impact of technology on health care services to patients.
 To explain importance of implementing advance technology in improving health care
services
Research Questions
 Does implementation of technology can help in improving current health services of
NHS?
 Explain current health care services of the NHS?
 How technology impact on health care services to patients?
 What are the importance of implementing advance technology in improving health care
services?
CHAPTER 2: LITERATURE REVIEW
Current health care services of the NHS
As per the view of Jones and et.al, (2014) health care services play significant role in the
society and human life. Many people are suffering from various disease and they expect to get
quality treatment in hospitals. But if they do not get timely services then they feel demotivated.
Currently most of the hospitals are not providing their patients well services. Waiting time for
treatment is too lengthy and most of the time doctors fail to understand the medical needs of
patients as well. It creates difficult situation for them because their health gets the worst due to
delay in getting treatment.
According to Hunink and et.al, (2014)current health care services of NHS are good
enough, higher authority monitor working of hospitals and provide them necessary resources so
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that medical professionals perform their duties well. Whenever patient enter into the hospital
and discussed about their illness then doctors operate them and examine their situation. It helps
in identify medical needs of the person and then they provide them treatment accordingly. These
nursing staff have good expense and those who are new to the system they get continuous
monitoring by their senior authorities. On other hand Middleton and et.al, (2013) argued that
government has made many legislation in order to improve health care services in the nation. All
hospitals are following these laws. That is why patients are getting quality care services in
hospitals. Every year audit is being done in all hospitals in which NHS identify the working
practices of care homes. If there is some loop fall then authorities highlights these issues and
indicate them to improve these issues.
As per the view of Giger, (2016) currently patients are not getting advance treatment for
their disease in the hospitals. Most of the doctors do not have knowledge about the latest
treatment equipments. Due to poor finance resources care homes are not able to implement these
costly machineries in their hospitals. Due to these issues these nursing staff are unable to
examine the condition of these suffered persons thus people do not get quality care in the
hospitals. There is essential to implement technology in the system so that health care services of
the care homes can be improved soon.
Impact of technology on health care services to patients
As per the view of Bert and et.al, (2014) technology impact on the each and every aspect
of society. There is no industry which does not get affected by technologies. Diagnosis is most
important part of health care system. Electronic devices are helpful in managing and recording
data. By this way nursing staff will be able to maintain records of patients well. That would help
in providing treatment to any person in future as well because these recorded data will help the
doctors in measuring the condition of suffered person. Technology supports in reducing waiting
time of treatment. Persons can be able to get appointment online and they will also be able to get
treatment of suggestion from medical professionals through online sites.
According to Free and et.al, (2013) technology does not impact on the health care
services to great extent. Doctors have experience and they diagnose patients properly and
provide them treatment accordingly. Most of the hospitals are having good equipments which
helps in examining the situation of care users. On other hand Giger, (2016) argued that use of
technology helps in improving communication between patient and care providers. Medical
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professionals can take support of social media tools to provide treatment to such persons those
who are unable to visit hospitals frequently. Latest equipments can support in managing records
electronically. This can support in providing care in future as well by looking at the medical
history of individual. This data assists in providing accurate and quality treatment to such
patients. By this way death rate can be minimized in the hospitals. Electronic medical data base
also supports in minimizing waiting time of patients. This enhances satisfaction level of these
persons and they discuss their issues with doctors properly.
According to Hunink and et.al, (2014) medical professionals have not much knowledge
about the latest equipments. So in-spite of implementing the latest machinery in the care homes
there are requited to train the staff members. By this way they will able to identify condition of
person well and will be able to treat them well.
Importance of implementing advance technology in improving health care services
According to Giger, (2016) implementation of advance technology in the hospitals are
important. This can help in improve care services of hospitals and doctors may be able to treat
patients well. Use of electronic data management tool is beneficial can assist in identifying care
needs of patients. By this way doctors will be able to diagnose patients properly. This may help
in improving health care services of the hospitals.
As per the view of Skinner and Staiger, (2015) use of advance equipments can supports
in keeping the data confidential and saving medical history of patients for the long time. By this
way medical professionals will be able to provide health care services to these suffered persons
in future as well. Jones and et.al, (2014) argued that technology does not play important role in
the health care system, knowledge and experience of practitioner matters a lot. If care provider
has sufficient knowledge then individual can be able to provide the patients quality care services
in hospitals.
CHAPTER 3 RESEARCH METHODOLOGY
Theoretical Perspective
Research philosophy is the essential theoretical perspective of research methodology.
This tool support the scholar in demonstrating the subject matter in effective manner. In the
present investigation on effectiveness of using technology in improving health care services of
NHS. This methods has supported the researcher in conducting the research in subjective manner
and gathering all subjective information about the topic. By this way individual has become able
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to collect quantifiable information which has supported in getting appropriate findings
(Middleton and et.al, 2013).
Design
It is another important part of research project and dissertation. Design helps in deciding the path
of the investigation. In the present research project scholar has applied descriptive research
design. This tool has supported the investigator in describing the small element related to
technology and health care service improvement in effective manner. Present investigation was
qualitative in nature thus, use of descriptive research design has helped in gathering and
determining facts about the topic in effective manner (Sun and et.al, 2013).
Data collection
It is most important part of research projects. In the absence of quality information
scholar can not be able to get valid results. For the present investigation scholar has applied
primary data collection source. In this manner individual has use questionnaire technique and has
asked questions with medical professionals in order to gather information about technology and
health care service improvement. Researcher has also used secondary data collected tools such as
books, journals. Both these methods has helped the researcher in describing the situation in
effective manner (Folland, Goodman and Stano, 2016).
Sampling techniques
In the present research project researcher has applied random sampling method. This has
helped in collecting quality information from the random samples. Individual has selected 10
medical professional as sample for participating in the investigation.
Data presentation
Data presentation and analysis is most important part of study it helps in analysing facts
properly. In the current study scholar has applied thematic data analysis method and has used
graphs, charts in order to present the facts about the effectiveness of technology in improving
health care services of NHS (Skinner and Staiger, 2015).
Reliability and validity
All the data which have been collected for the present investigation are reliable and
scholar has collected these details from reliable and valid sources. This information has
supported in reaching to the final results and meeting with the objective of the investigation.
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Limitation
For conducting this research scholar was needed financial, human resources. But
researcher was not having sufficient financial resources. Apart from this limited time to complete
this investigation was another limitation of the research.
Overcoming limitations
In order to overcome the limitation, researcher has scheduled the activities properly and
has monitored each activity. This has supported in effective utilization of resources. With the
help of this strategy scholar has become able to complete the project on time within available
resources.
Ethical considerations
It is another essential part of research project. Researcher has collected information from
authentic sites and has not copied any material from any place. Individual has translated the
information in his own words. Furthermore, scholar has taken permission or concern from
participants before involving them into this study.
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Time Plan
CHAPTER 4: FINDING, ANALYSIS AND DISCUSSION
Theme 1: Current health care practices are effective to provide quality care to patients
Strongly agree 0
Agree 2
Disagree 5
Strongly disagree 3
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Interpretation: From the above discussion it is analysed that 2 out of 10 respondents have viewed
that they are agreed that current health care practices of NHS are effective and they are providing
quality care services to patients. On other hand 5 out of 10 answers have said that they are
disagreed with this point that current practices of hospitals are good enough. It is not providing
good care to suffered persons that is why death rates and number of cases are increasing in the
nation. Whereas 3 participants have viewed that they are strongly disagreed with this point that
current health care services are effective to provide quality care to diligent. From the above
discussion it can be interpreted that currently health care services of care homes are not good and
they are unable to provide good care to these suffered persons.
Theme 2: Hospitals are using advance technology in their care homes
Yes 3
No 7
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Interpretation: From the discussion it is analysed that 3 out of 10 answers have viewed that yes
hospitals are using technologies in their care homes. On other hand 7 out of 10 participants have
viewed that no care homes are not using these equipments in the health care system. From the
discussion it can be interpreted that medical professionals are not applying advance software,
equipments and technology and due to which they are unable to diagnosis the patients well.
Theme 3: Issues that face by health care organization
Unskilled staff 1
Poor financial resources 6
Poor knowledge of the latest equipments 3
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Interpretation: From the above discussion it is analysed that 3 out of 10 respondents have viewed
that poor knowledge about the latest equipments is the main issue due to which higher authorities
are unable to implement the latest technology in the health care system. On other hand 6 out of
10 answers have said that poor financial resources are main issue in the hospitals due to which
they are unable to install the latest equipments in the \health care firms. From the discussion it
can be interpreted that poor monitory resources are the main cause due to which hospitals are not
using the latest equipment sin the care homes.
Theme 4: Use of advance technology can positive improve health care services of NHS
Strongly agree 5
Agree 4
Disagree 1
Strongly disagree 0
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Interpretation: From the above discussion it can be interpreted that 5 out of 10 answers have
viewed that they are strongly agreed that use of the latest technology can impact health care
services positively. On other hand 4 out of 10 answers have said that they are agreed that these
advance technology is effective and can improve services of health care system.
Theme 5: Importance to use technology in health care system
Electronic data management 3
reduce waiting time 2
enhance diagnosis practices 4
Others 1
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Interpretation: From the discussion it is analysed that 3 out of 10 answers have said that use of
technology is helpful in managing data electronically. By this way medial professionals can
provide treatment to these patients by looking at their medical history in future as well. On other
hand 4 out of 10 participants have said that it helps in enhancing diagnosis practices. By this way
practitioner can examine condition of users well and can provide them quality treatment.
CHAPTER 5: CONCLUSION AND RECOMMENDATION
Conclusion
From the above study it can be concluded that health care organizations are required to
implement the latest technology in their practices. This can help in improving health care
services and meeting with medical needs of patients. Use of electronic data management
software, X-ray machines, scanning machines are able to diagnose the person well. Electronic
data management is the great benefit of this technology. By this way medical professionals can
provide treatment to patients online by looking at their medial history.
Recommendation
 Doctors should get training of using these technologies. That will help in raising their
skills and they will be able to treat patients well.
 Government and higher authorities of NHS should provide financial resources to
hospitals so that they can implement these technologies in the care homes.
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REFERENCES
Books and Journals
Becker, A. E. and Kleinman, A., 2013. Mental health and the global agenda. New England
Journal of Medicine. 369(1). pp.66-73.
Bert, F. and et.al., 2014. Smartphones and health promotion: a review of the evidence.Journal of
medical systems. 38(1). pp.9995.
Dietz, W. H. and et.al., 2015. Management of obesity: improvement of health-care training and
systems for prevention and care. The Lancet. 385(9986). pp.2521-2533.
Folland, S., Goodman, A. C. and Stano, M., 2016. The Economics of Health and Health Care:
Pearson International Edition. Routledge.
Free, C. and et.al., 2013. The effectiveness of mobile-health technology-based health behaviour
change or disease management interventions for health care consumers: a systematic
review. PLoS medicine. 10(1). pp.e1001362.
Free, C. and et.al., 2013. The effectiveness of mobile-health technology-based health behaviour
change or disease management interventions for health care consumers: a systematic
review. PLoS medicine. 10(1). pp.e1001362.
Frieden, T. R., 2014. Six components necessary for effective public health program
implementation. American journal of public health. 104(1). pp.17-22.
Giger, J. N., 2016. Transcultural Nursing-E-Book: Assessment and Intervention. Elsevier Health
Sciences.
Groves, P. and et.al., 2016. The'big data'revolution in healthcare: Accelerating value and
innovation.
Hunink, M. M. and et.al., 2014.Decision making in health and medicine: integrating evidence
and values. Cambridge University Press.
Jones, S. S. and et.al., 2014. Health information technology: an updated systematic review with a
focus on meaningful use. Annals of internal medicine. 160(1). pp.48-54.
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Kvedar, J., Coye, M. J. and Everett, W., 2014. Connected health: a review of technologies and
strategies to improve patient care with telemedicine and telehealth. Health Affairs. 33(2).
pp.194-199.
Middleton, B. and et.al., 2013. Enhancing patient safety and quality of care by improving the
usability of electronic health record systems: recommendations from AMIA. Journal of the
American Medical Informatics Association. 20(e1). pp.e2-e8.
Skinner, J. and Staiger, D., 2015. Technology diffusion and productivity growth in health
care. Review of Economics and Statistics. 97(5). pp.951-964.
Street, R. L., Gold, W. R. and Manning, T. R., 2013. Health promotion and interactive
technology: Theoretical applications and future directions. Routledge.
Sun, Y. and et.al., 2013. Understanding the acceptance of mobile health services: a comparison
and integration of alternative models. Journal of Electronic Commerce Research. 14(2).
pp.183.
World Health Organization, 2013. Global action plan for the prevention and control of
noncommunicable diseases 2013-2020.
Online
Importance of Technology in Health Care and hospitals, 2017. [Online] Available through:
<http://www.healthtech.ca/importance-of-technology-in-health-care-and-hospitals/>.
[Accessed on 28th October 2017].
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APPENDIX
Name
Age
Gender
Do you think that current health care practices are effective to provide quality care to patients?
 Strongly agree
 Agree
 Disagree
 Strongly disagree
Does hospitals are using advance technology in their care homes?
 Yes
 No
Do you think that use of advance technology can positive improve health care services of NHS?
 Strongly agree
 Agree
 Disagree
 Strongly disagree
What is the main issue face by hospitals?
 Unskilled staff
 Poor financial resources
 Lack of knowledge about latest equipments
Why its is important to use technology in health care system?
 Electronic data management
 reduce waiting time
 enhance diagnosis practices
 Others
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