The Impact of Technology on Management and Leadership in Hospitality

This report examines the significant impact of technology on management and leadership styles within the hospitality service sector. It explores both internal factors, such as company culture, employee diversity, and the importance of knowledge and communication skills, and external factors like technological advancements and customer behaviors that influence management approaches. The report contrasts different leadership styles, including autocratic, democratic, and situational leadership, highlighting the shift towards more participative methods and the need for multi-generational leaders with creativity and decision-making capabilities. It analyzes how technology is reshaping operational strategies, influencing the adoption of new technologies, and enabling better customer engagement. The report also offers insights into the evolution of leadership styles, from autocratic approaches in the past to the current preference for democratic models and the potential for situational leadership in the future. This is a crucial analysis for hospitality managers seeking to adapt to the digital age.

P4. Internal and external factors influencing management styles.
In organisations, every manager use its different management style which they apply to operate
organizational activity. In this context, there are various type of management style from which the best
suitable management style use by the manager in organisation. In organisation there are various internal and
external factors which affect management style. This external and internal factors mentioned below.
Internal factors: Company culture: Culture shows the personality of company. It is defined as the
environment in which employees are working. This company culture includes working environment,
companies vision, mission. Culture of the company also affect the management style. In this context, if the
culture of Wa-Pila hotels good than the manager use the lassies fair style of the management. In this
management style manager think that employees are capable for doing their task without any guidance. In
this context, manager use different technology which is effective in saving the time and also make the culture
good of the organisation. In this context, Wa-Pila hotels use power culture whrere the manager and leaders
hold the power over employees(Dhar, 2016). people from different religion, different age and cultures come
together for work is called employee diversity. In this context manager of Wa-Pila hotels use the
participative styles in which manager works closely with the employee and help them to succeed. In this
context, manager should work with employee having different background and understand them which
encourage employee to work well in organisation.
External factors: Technology: Technology gives a dramatical change in business environment. Leaders of
Wa-Pila hotels adjust their management styles to help the company to adopt the technology. This
technology effective in saving the time and also work done quickly. In this context, research and
development helps the leader to creating an innovative techniques that makes organisation operations
easier.
Customers: In this context, customers are considered as the external factors. Manager of Wa-Pila hotels use
the effective management style which is effective in gain the trust of its customer. Manager can read the
behaviours of the customer but they cannot adopt changes which affect the sale.
“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Characteristic of effective manager:
Good manager is the person who has some effective characteristics with he\she can apply in the organisation.
Manager of Wa-Pila hotels required different characteristics which is mentioned below:
High achiever: In this context, manager of Wa-Pila hotels set some high mission and vision in organisation
and motivate its employee to achieve all. Manager of Wa-Pila hotel set small target to achieve the big target
in organisation.
Knowledge: Effective or good leader is the person who have the full knowledge about the task or project. If
the manager don't have the enough knowledge than its lead to the failure for organisation. Manager also
should have the proper knowledge about the technology and use more technology in the organisation which
is effective in increasing in productivity and saving the time. For example: online booking, online payment.
Communication skills: A manager is the person who have the good communication skill which works
effectively in term of interacting with customers and employees. Manager of Wa-Pila hotels can
communicate with its employee for their important work with the help of technology. For example:
communicating on mail by replaying important online with its client and employee (Donate, and Pablo,2015)
Characteristic of multi generational leaders:
Creativity: leader of Wa-Pila hotels should be creative by its mind. Creative leader of Wa-Pila
hotels look at the thing in new ways and adopt the new way of doing the work. If the leader is creative than
they inspire people to generate and devlop original and creative ideas. If the manager of Wa-Pila has its
creative employee than it is effective in build a team that works with enthusiasm. Creativity in the
organisation attract more customers towards the company.
Decision-making capabilities: In organisation manager has to face various problem or risk in that
situation it is the responsibility of employee to take the right decision. Leader of Wa-Pila have to take the
right decision in various situation such as at the time of any changes occurred in organisation, new policies
are apply and new trends which is going on in the market.
Specific change in management style
Management styles are defined as the method of directing and implementing the workforce in organisation.
This style is considered as the ability and techniques which is use by manager to handling the situation and
way of expressing leadership within organisation. In this context, there are various type of management style
such as autocratic, democratic , transactional, laissez fair etc. in autocratic style decisions are taken by the
leader in this no involvement of subordinate in organisation. Employee get demotivated and feel less valued .
In place of autocratic style manager should use democratic style where involvement of subordinate is
included. With this style employee feel valued and work effectively in organisation.
Present Leadership: In most of the organisation, presently the leadership style that has been adopted is
Democratic Leadership Style as with the help of this it could be possible for the company to encourage their
employees to participate in the organisation’s working and also the employees are now more capable as
compared to earlier times.
Past Leadership: Earlier, the organisation makes use of Autocratic Leadership Style as in this leadership
style, the main power to make decisions lies in the hands of only one individual as the business operations
were not done on large scale and low employee capability.
Future Leadership: It is possible in future the companies may make use of situational leadership style as the
situation will change according to time in future and this will help in delegating more power to the
subordinates.