Technology's Impact on Management and Leadership Styles in Hospitality

This report examines the significant influence of technology on management and leadership styles within the hospitality service sector. It delves into both internal factors, such as complex business demands, innovation, and multinational workforces, and external factors, including digital disruption and mobile interface development, that shape management approaches. The report analyzes how technology necessitates flexibility, enables remote leadership, and promotes diversity within organizations. The document also explores the impact of these factors on the management of a hospitality business (Wa-Pila), highlighting the shift towards democratic management styles and the strategic importance of adapting to technological advancements to meet consumer demands and maintain a competitive edge. The report concludes by emphasizing the importance of embracing technology to optimize business operations, enhance customer experiences, and ensure long-term sustainability in the dynamic hospitality landscape.

P4. Internal and external factors influencing management styles.
Internal factors
These are those, which are under the control of organization no matter whether they are tangible or intangible. It
is helpful for a company to analysis its strength and weakness and based on its management can take further actions for the
improvement of business. Therefore, it is important for Wa-Pila to identify those internal factors that can affect the
performance of firm. As management, consist of planning, organizing and controlling the business activities in order to
achieve the goals of corporation. A management style is the particular way manager go about accomplishing the predefined
targets. As there are various types of management styles, which are as autocratic, democratic etc.
As Wa-Pila follow democratic management style in its organization because management of hotel involve the employees
while taking a decision. The structure of a company has depended upon its size and nature of business and it has vertical
structure in the corporation. As there are various, internal factors, which are as, mention below:
Complex business demands and alignment: For a hospitality sector, it is important to satisfy the desires of consumers
and all people have different demand so it is complex situation for the organization to fulfil the needs of all individuals. As
people has distinct types of requirement regarding food, which involves Chines, Mexican, Spanish, Indian etc. They want
different types of services and facilities such as free Wi-Fi, Gym, swimming pool, bar etc. so it is important for company to
make alignment in order to fulfil the expectations of consumers. As technology is increasing and people are more
concerned about so it is important for Wa-Pila to use computers while recording the details information about their clients
and it is helpful for hotel to maintain records for a long term. It may positively influence management styles because
manager listen the suggestions of individuals and it will be beneficial for the business growth.
Innovation: As the technology is changing frequently and now a day’s people make order online so it is
important for Wa-Pila to deliver online food products so that demands of consumers can satisfy. It makes a
positive impact for the growth of organization as well as management style. As the organizational structure is
wider so all department of hotel has to emphasis towards innovation so that business can sustain for a long run.
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“The influence of Technology on
Management and Leadership
Styles in Hospitality Service
Sector, The Way Forward”.

Multinational and international workforce: As multinational workforce helps to create better working environment,
which bring different cultural & ethnic background together. It is important for a hotel to emphasis to this factor. In Wa-
Pila, international workforce is important factor in the success of business. It will bring positive impact in context to the
management style as well as structure.
External factors
These are those factors, which does not easily control because outside business environment has influence it. As
there are various factors, which are associated with it and these, are as mention below:
Digital and innovative disruption: As sudden changes in emerging digital technologies & business, model is defined as
digital disruption. This type of innovation can affect the values of already prepared goods & services offered by specific
hotel. Now days, digital disruption in hospitality can be seen such as: Airbnb, couch-surfing, due to this sales and
consumers will decrease. Due to this management, style of hotel Wa-Pila can be influence and for that purpose, it is
requiring framing strategies as per the structure of business. As a result, more number of consumers will attract towards the
organization.
Mobile & intuitive interface development: Now a day’s people are more concern about the uses of mobile and
social media. As Wa-Pila can use the technology so that it can make advertisement video for the promotion of
food products & services which are offered it. As a result, more number of consumers will attract towards the
corporation and it will positively influence the management styles and structure of the hotel.
Influence of Technology on management and leadership style
Now these days, technology are highly used by the management of different companies in their
business activities and operations. So the influence of technology is as following:
Need for flexibility- Technology created unprecedented levels of disruption across various sector and
forcing leaders to make balance among several challenges during the time of making change and innovation
regarding promotion. Technology make flexibility in the working condition of the company due to which it
affect leadership and management style. Now, employees can complete v their work through flexible working
option with the help of technology and connected with the company at the time of absenteeism.
Leading from a distance- Technology is not all about disruption. It allows companies to leverage
leverage global resources to bring together talented employees regardless of distance limitations. Now by using
technology, leader and manager of the company can lead and guide employees through distance mode by using
different software. It influences the leadership and management style in a company.
Embrace diversity- With the help of technology, the management of the company can use different
tools and technologies and make expansion in the business of the company. This help in maximizing the
business and increase the profit and productivity of the company. For example, the firm can use promotional
technology which help in crating awareness about the products and increase the sales.
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