Leadership & Management in Hospitality: Tech Impact & Way Forward

This report analyzes the impact of technology on management and leadership styles within the hospitality service sector, focusing on internal and external factors affecting organizations like the Wa-Pila hotel. It explores how businesses must adapt to technological advancements, globalization, and digital disruptions. The report emphasizes the importance of democratic management styles, employee diversity, and continuous innovation to maintain competitiveness. It also highlights the need for training, effective communication, and the ability to leverage technology for online reservations and customer service. The analysis considers how these factors influence management structures and the need for businesses to differentiate their services to meet changing customer demands and remain competitive in the market. The report concludes by suggesting strategies for the Wa-Pila hotel to adapt to these changes, improve internal operations, and enhance its management style to successfully navigate the evolving hospitality landscape.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Internal and external factor that
influences management style and
structure of service structure
Organization analyses the internal as well as
external environment that can directly and
indirectly affect them and according adopt
the changes. In relation to Wa-Pila hotel can
consider these factor and then draw up the
conclusion as it helps to reach the result
successfully. For instance based these factor
organisation improvise the communication
skill or problem solving skill of employee
which help to minimise the external impact
on business. Hence, internal and external
factor due to which management style gets
affected are defined below:
Internal factor:
Constant change in the business
demand and alignment: Business faces the
pressure of change in demand due to
competitive pressure and moving of
customers. Although the existence of
innovation is essential for business but
company may experience resistance
from the side of employee. This affect
the internal operation as well as
management style adopted by business.
Herein, Wa-Pila hotel can bring the
required alterations by adopting
democratic management style as this
help the business to come up with
creative idea which can be utilized to
compete in an effective manner.
Employee Diversity: Due to diversity in
culture people of different culture,
attitude and belief work together in a
workplace. Herein, Wa-Pila hotel which
is part of hospitality industry and
provide various services like hotel and
restaurant to the customer to make their
experience worthy. For this training is
provided to the various staff together
and make them familiar with innovative
tool and technology they can use to
maintain the coordination and product
effective result. Thus, making the employee
familiar with innovation helps to maintain
the man generate style and structure of
business by effectively competing with
competitors.
External factor:

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Impact of globalization in an organisation:
Globalization has given opportunity in the
expansion of multinational business, which
leads to huge competition the external
market that can affect the management style
as well as business structure. In term of Wa-
Pila hotel which generate the revenue from
the services offered to national and
international traveler. Thus, in order to
avail the opportunity existing hotel has to
bring up huge changes in its policies and
needs to enhance the skill and viewpoint of
an employee for the origination. Moreover,
it is essential for the respective business
to offer differentiate its service from
other to compel the traveler in order to
avail the service. Thus, considering the
opinion of employee and offering
innovation leads to positive impact on
the management style. Therefore, this
helps the business to overcome
competition sustain in external market.
Digital and innovative disruption:
Nowadays digital market has taken the
traditional business with the continuous
rise of the user engagement in online
platform. Herein, Wa-Pila hotel can
exploit this opportunity to expand their
business. They can communicating with
their prospectus through virtual media in
context to get the online reservation and
handling the queries of guest. Therefore,
such an innovative technology can help
the Wa-Pila hotel to get the result at real
time.