Influence of Technology on Management and Leadership in Hospitality

This report explores the impact of technology on management and leadership styles within the hospitality service sector, focusing on Wa-Pila Hotel as a case study. It begins with an overview of classical management theories, including administrative and scientific theories, and discusses different organizational cultures like power, role, task, and person cultures, with an emphasis on the role culture adopted by the hotel. The report then examines the roles of leaders and managers, contrasting democratic and autocratic leadership styles, and analyzes the advantages and disadvantages of each. The author provides their opinion on democratic leadership style, highlighting its benefits for employee participation and creative idea generation. The core of the report focuses on the influence of technology on leadership, emphasizing the need for leaders to adapt to technological advancements and changing customer demands. The conclusion summarizes the importance of effective management and leadership styles in achieving organizational goals. The report includes references to relevant academic sources.

The Influence of Technology
on Management and
Leadership styles In
Hospitality Service Sector,
The Way Forward

Table of contentIntroduction
Classical management theories
Types of organizational culture
Roles of leaders and managers
Specific management and leadership style
Comparison and contrast of management and leadership
style
Opinion on specific management style
Influence of technology on leadership
Conclusion
References

Introduction
Classical management theories believes that employees have
physical or economical needs. But workers also required job
satisfaction or other social needs which help them to grow. This
management theory help the organization in their decision making
process which further helps in maximizing profit margin. This report
include various topics such as classical management theory, role of
leader, different management styles for the service industry and
review the management & leadership styles.

Classical management
theories
Administrative theory: As per this theory, organization have to manage or
organize things in as systematic manner. It includes the clarity regarding task,
division or work & team and hierarchical structure. Currently Wa-Pila Hotel follow
this theory in order to perform all the activities in systematic manner to achieve
business goals & objectives.
Scientific theory: According to Taylor, provide solutions after countering the
problem where workers perform under their capacity. It explain that, how to reduce
the unwanted element from the process. This theory use in the past in order to
reduce those element which is not beneficial for the business operations.

Types of organizational culture
Handy's Theory: With the
help of this theory,
organization can identify their
organizational culture which
helps the manager to build
strategy or take further
decision in order to achieve
high efficiency.

Continued...
Power culture: It includes the some rules and regulations which
define the power of individual and what happen next.
Role culture: In this type of culture, manager of the organization
already divide the task among the employees so they perform as per
their role.
Task culture: This type of organization culture, manager already
assign the task to the each employee where they find solutions as per
their knowledge.

Continued...
Person culture: In this types of organizational culture, peoples are
more important rather then other things because with the help of them
organization increase their productivity or profitability. Leader of Wa-
Pila hotel can manage their human resources for the effective or
efficient work which further helps in achieving business goals &
objectives.
From all the cultures, manager of Wa-Pila Hotels follow role culture
because it helps in analyzing individual capacity as well as capabilities
to accomplish their goals & objectives.

Roles of leaders and managers
Role of leaders:
Provide training: Leaders of Wa-Pila Hotels provide various
training programs to the employees in order to enhance their skills.
Motivation: Leaders also motivate the staff members which increase
the quality of work and encourage them to perform well.

Continued...
Role of manager:
Build strategy: Manager of Wa-Pila Hotels have to manage all the
administrative activities along with formulate strategy in order to
achieve business goals & objectives.
Accountable: Manager is the person who responsible for the
operational or functional activities which further helps in achieving
their business goals.

Specific management and
leadership style
Democratic leadership style: It is also called participative leadership
style where all the members involved in the decision making process.
Leader of Wa-Pila Hotels use this style which increase the
participation of employees. It will provide an equal opportunity to
share their ideas and views which encourage or motivate the
individual to feel free to share their opinion. At the end, decision will
be take by leader and its choice to consider others opinions or not.

Comparison and contrast of
management and leadership style
Autocratic leadership style: Autocratic leader build strategy and take decision of
their own without consulting their followers. Leader of Wa-Pila Hotels can adopt
this leadership style in their organization and it has various advantage and
disadvantage. This leadership style used in past scenario where leaders use their
power and make all the decisions it self.
Advantage: This leadership style helps the organization to take quick decision for
the further functioning.
Disadvantages: Autocratic leaders not take suggestions from staff members which
turn into lack of creativity in their work.

Continued...
Democratic leadership style: This leadership style used for the effective results
which involve the participation of employee where they provide suggestion
regarding any issues or problem. Leader of Wa-Pila Hotel use this style but it also
have some advantage and disadvantage. This leadership style used in current
scenario in order to increase employees participation.
Advantage: This leadership style involve creative ideas and solutions from
employees which helps in decision making process.
Disadvantages: This leadership style will take longer time for any decision
because it includes the participation of employees.

Opinion on specific management
style
Management of Wa-Pila Hotel use democratic leadership style due to
increase staff member's participation help the organization to get
creative ideas. It provide the opportunity to participate and give their
valuable suggestions which can be used by the leader in at the time of
taking important decision. It is most effective style which is highly
productive, involve contribution, increase employee engagement as
well as increase group moral.

Influence of technology on
leadership
Use of technology in the leadership or management activities help
the organization to improve their decision making process as per the
change in the market trends. Manager or leader of the organization
have to perform according to change in the technology because
customer's demand will change timely. If they are not able to
understand demand or technology then it become difficult to meet
the expectation of customers. Technology advancement impact the
organization where leaders and managers have to formulate various
strategy which helps in eliminating negative impact.

Conclusion
From the above discussion, it has been concluded that management
& leadership style help the organization ion order to improve their
operational or functional activities. It help the manager to build
effective strategy which further helps in achieving their business
goals & objectives.

References
Coloma, J., Gibson, C. and Packard, T., 2012. Participant outcomes
of a leadership development initiative in eight human service
organizations. Administration in Social Work. 36(1). pp.4-22.
Dignam, D., and et.al., 2012. Management and leadership in nursing:
an Australian educational perspective. Journal of nursing
management. 20(1). pp.65-71.

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