Impact of Technology on Leadership and Management in Hospitality

This report delves into the core concepts of leadership and management within the service industry, specifically focusing on the hospitality sector. It examines the influence of both internal and external factors on management styles, with a particular emphasis on how digital and innovative dis...Read More

Leaders and management for services

Investigation of internal and external factors:
As there are various internal factors which can influence the
management style and internal factors is that which directly
associated with the business operations of organisation. To identify
the internal factors are required so that management can know
which factors has influence the business. As there are various
management style which are as mention as below:
Autocratic management style: In this type of management style, all
power to take decisions is vested in the hands of management. The
manager does not think that employees can provide better ideas
which can help the organisation in order to accomplish the
objectives of the corporation.
Democratic management style: In this type of leadership style
management involves the employees in decision making process and
they feel comfortable & happy that they are able to provide valuable
suggestions which support the growth of organization.
As Wa-Pila has follow the democratic management style &
includes the staff to provide innovative ideas and suggestions so that
effective decisions can be taken which is helpful for the hotel in
order to achieve the goals.
Internal factors:
Business demands and alignment: As the demand is different as
per the likes of people and there are various consumers of hotel who
has distinct demands and for Wa-Pila it is not easy to fulfil the
desires of all consumers. But it has emphasis to use technology in
order to identify demand so that desires of individuals can be
satisfied. The organizational structure is vertical and instructions of
top authority has been followed by all employees who perform in
the hotel.
Financial and investment decision: To take financial and
investment decision is important for the Wa-Pila hotel while
providing training to the employees so that they can easily adapt the
technological changes which arises in the premises. It is helpful to
enhance the efficiency as well as productivity and makes the work
smoother.
Innovation: The consumers are more emphasis towards the
innovation and for that purpose it is necessary for the Wa-Pila to
implement the innovative things so that consumers can attract
External factors: These are those factors which does not directly
associated with the business and to make control this factor is not an
easy task for the corporation and it can influence the business
operations if it does not emphasis.
Digital and innovative disruption: As management style of
organization can be affected through digital & innovative disruption
and these are Airbnb, Home stay and one fine stay. As the changes
takes place in technology very frequently so it is important for the
management of Wa-Pila to emphasis towards this factor and adapt
the digital & innovative changes so that work can be done in
effective manner and objectives can be accomplish as per the
requirement of organisation.
Mobile and intuitive interface developments creating personalized
service economy: As there are distinct types of mobile & intuitive
development that develops personalized economy reason being all
of them results in changes in taste and desires of consumers. Due to
this management style can be influence reason being changes in
demand of people can impact the decisions which are taken by the
management.

Characteristics of effective manager in the contemporary
hospitality industry
As effective manager is that which manage the business operations
in order to achieve the objectives of corporation. It make control
the human beings so that they can perform as per the requirement
of organization and it leads to the productivity as well as
profitability.
Creative thinking: For a manager it is important to have think
creative so that it can analyse the problem and on the basis of it
effective decisions can be taken which can support the growth of
corporation. Due to this Wa-Pila can achieve its predefined goals
and can sustain for a long term in the market.
Innovative mind-set: For a manager it is important to think
innovative and emphasis to bring innovative technology in the
corporation so that work can be done in smooth manner and due to
this efficiency and productivity can be enhanced.
Communication skills: It is essential for managers to have
effective communication skills as these are the one who
communicate with employees and make them aware about their
roles and responsibilities and also communicate with top
management.
Understanding customer's needs and review of
multigenerational leaders and their characteristics
In the success of an organization leader plays a very important
role and it enhance the value in order to get success in the
corporation. Wa Pila is focuses to develop leadership ethos and
in this regard it is important for the corporation to hire
multigenerational leaders that can develop organization &
analyze the desires of consumers and characteristic are as
mention below:
Awareness of market trends: For a leader it is important to
aware about the market trends so that it can implement the
changes as per the requirement. With the help of this likes and
food habits of consumers can be analyzed so that new product
development can made on the basis of it.
Confidence: For a leader it is important that it remain confident
in the complex situations so that effective decisions can be taken
for the business growth. It also brings positivity which is
beneficial in context to the growth of corporation. So it is
important for the leader of Wa Pila to get success and growth
with the help of confidence.
Creativity: It is very important for leaders to be creative and also
encourage employees to be innovative. All this help in adopt new
things easily and increase overall effectiveness of company’s
operations.
Critical review on specific changes in management styles
As the technology is changing very frequently and environment
is also dynamic so it is important for the corporation to use
effective management style which support the growth of
business. For that purpose, it is important for Wa Pila to use
democratic management style and involve the employees in
decision making process so that they suggest innovative methods
in context to the uses of technology.